Mars Petcare US, Inc.

Revdex.com:
The company refunded the payment as promised this time. 
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted] concerns regarding TIME, a Time Inc. publication.  According to our records we received instructions to process a 52-issue order of TIME magazine on June **, 2016.  Payment of $5.99 was sent along with the order card...

(attached).  On the upper right hand of the order card, cover price is $5.99 (on newsstands, other promotions) and the discount rate for the specific promotion is 77 cents per issue.On the order card, you are asked to choose the rate and term for the promotion: 1 year (52 issues) for just 77 cents per issue.  You are also asked to choose payment: Check or money order; or Bill me later.On the bottom of the order card, the disclaimer reads: Total cost $40 (1 year). TIME publishes eight double issues. Each counts as two of 52 issues in an annual subscription. TIME may also publish occasional extra issues.We certainly apologize to [redacted] for any misunderstanding and inconvenience.  Please be assured we have cancelled any further billing efforts.  [redacted]'s TIME subscription from 2015 will continue through April *, 2017.Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Nearly a month after I called EW 8-**-15 about this issue & WHY MY ACCOUNT SAID I WAS TO GET A DIGITAL COPY ONLY WHEN I HAVE NO INTEREST IN THAT & HAVE NEVER ASKED OR SIGNED UP FOR THAT  They still have NOT followed up & given me an answer on this issueI FINALLY got the issue I was missing   EW & MYSELF are not responsible for Post Office errors  A Postal carrier is NOT going to remember a magazineI am STILL VERY UNHAPPY WITH THE PROBLEMS & THE SERVICE I RECEIVED   I will now expect EW to give me an extension of my subscription to make up for the terrible services, errors, etc
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com Mediation, Thank you for forwarding [redacted]'s concerns regarding PEOPLE, a Time Inc. publication.  I appreciate this opportunity to be of assistance. According to our records, we received instructions to process a 58-issue order of PEOPLE magazine on November *,...

2016.  The subscription was processed under the name of Robert F[redacted] at the same address [redacted].  The email on file is [redacted]   Please be assured we have cancelled the PEOPLE subscription including further billing efforts.  We certainly apologize to [redacted] for any inconvenience he may have experienced.Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
They submitted a copy that clearly showed that we checked we wanted a bag. The only reason that the lg was also checked was because the website would not allow the form to be submitted without checking something. Your own form shows the OPPOSITE of what you stated. You said we never said what we wanted. If this resolves the matter & you send the bag, we will be satisfied.
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted] concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.  We...

certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records, we processed 56-issue Sports Illustrated subscription for [redacted] on January *,...

2017 through our unique partnership with M2 Media Group.  According to M2 Media, the promotional magazine subscription was included at no additional cost to [redacted] when she made a purchase on TicketNetwork.  In any event please be assured the Sports Illustrated subscription has been cancelled.  We certainly apologize to [redacted] for any inconvenience.  If I can be of further assistance, please let me know.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation: Thank you for forwarding [redacted] [redacted]'s concerns regarding TIME magazine.  I appreciate this opportunity to be of assistance. According to our records, we received instructions to process a 52-issue order of TIME magazine for $30.00...

on May **, 2017.  Enclosed is a copy of the offer from our TCM Professional Subscription Services.  Our records confirm that 11 issues were served before the subscription was cancelled on August *, 2017.  It appears [redacted] disputed $10.05 with his bank which was then (reversed) refunded. In addition, we have processed another refund of $19.95.  If he wishes, [redacted] can send us the "electronic receipts of the offer" and we can investigate this further. If there has been any misunderstanding, we certainly apologize to [redacted].   Sincerely, Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding ALL YOU  magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU subscription.We...

certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,[redacted] forBetsy L[redacted], Time Inc.

Dear Revdex.com Mediation Department: Thank you for forwarding [redacted]'s concerns regarding ALL YOU magazine which ceased publication in December 2015.  Please be assured a refund has been processed to [redacted] for the remaining unserved issues of the ALL YOU...

subscription.  We certainly apologize to [redacted] for any inconvenience she may have experienced. Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have opted out MORE THAN just January 2015.  I continue to get these emails at my personal email address ([redacted]) more than ONCE EACH WEEK!The response is neither acceptable, nor accurate.
[redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com Resolution Mediator:We are in receipt of the complaint filed by [redacted] with your office regarding COOKING LIGHT magazine, a Time Inc. publication.  I appreciate this opportunity to respond.I would like to by offering my apologies to [redacted] for the troubles she has...

encountered while trying to resolve this matter.  According to our research we found that a 2-for-1 Holiday Gift (internet) Offer was processed in November 2014.  Our records show that only [redacted] of ([redacted]) information was transmitted to our office for delivery of COOKING LIGHT magazine.  The delivery service began with the January/February 2015 issue and issues were served.  In addition, I show the full subscription payment of $19.08 was debited to [redacted] Ending [redacted], Exp. [redacted].When [redacted] contacted our customer service center on July **, 2015, regarding non-receipt of the magazine for herself, we canceled the existing gift order and issued a full refund of $19.08 back to the [redacted] Credit Card.  For your records, the refund reference number [redacted].  Also, on July **, 2015, our records show a new order was processed to serve 1-year COOKING LIGHT subscriptions to Ms. [redacted] and Kristen Mercker for $19.  The full subscription payment was billed to a Visa Credit Card Ending (4304) with Exp. Date 11/**.As noted on the Holiday Gift Offer, the delivery service is set to begin with the January/February issue.  Therefore, [redacted] regular delivery subscription will begin with the January/February 2016 issue and continue through the copy dated December 2016.  As a goodwill gesture, we are mailing complimentary issues for October and November 2015 directly to [redacted] via [redacted] overnight delivery.  The [redacted] tracking number is [redacted].I apologize for any inconvenience this matter has cause and appreciate this opportunity to be of service. Sincerely,T. Patterson forBetsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved PROVIDED THAT MY MINOR SON RECEIVES NO FURTHER COLLECTION NOTICES and that, as stated by Time Life, Inc, his credit has not been affected (again, this was a gift from his aunt).
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear [redacted]:We have processed a complimentary five (5) issues for [redacted] and the new expiration of the subscription is August **, 2017.  Thank you. T. P[redacted] for Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved, PROVIDED MY NAME IS REMOVED FROM THEIR EMAIL LIST AS PROMISED.
My thanks to Better Business for their assistance in this matter.Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for your help in this matter.
Sincerely,
[redacted]