Mars Petcare US, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Thank you for the reply And I'll provide the copy of my RENEWAL order and the cancelled check.Please note, they ask to provide the documents (apparently) by fax! And as I do not have a fax machine readily to my disposal, may I ask for an email address?Otherwise please forward the attachments (PDF) provided.Also: when Sunset customer service original had asked for copy of the cancelled check, I never succeeded to send a fax to them, as their fax machine simply aborted the transmissions! (And I tried several times on the two fax numbers provided!) And my letters had been ignored... Here the attachments:** *** ** *** ** ** *** *** *** * *** *** *** *** *** *** *** *** *** *** ** *** *** ***
** *** *** *** *** ** ** * *** * *** *** *** *** *** *** *** *** *** *** ** *** ** ***
** *** *** *** * *** *** *** *** *** *** *** *** *** *** *** ** *** ** ***
Thank you! Looking forward for a positive response; i.e., finally fullfilling the four Sunset RENEWAL GIFT SUBSCRIPTIONS according to the contract.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] This check is not showing in the listed checksCheck #*** is for $16.69.This is the amount we want returned( $16.69) not $
A copy of this check was mailed to Tampa Flover five weeks ago explaining this
Please see the check in the attachments, front and back of check
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** *** concerns regarding TIME magazine. I appreciate this opportunity to be of assistance.According to our records, issues of TIME were returned to us as "undeliverable" on July *, by the US Postal Service (Address
Correction). Our system then issued a refund of $for the unserved issues. On July ***, we received an updated address via our online customer service portal and the account was reinstated. However, before delivery service could resume, another notification from the US Postal Service was received. On August ***, a change of address was processed to the following address:*** ***
*** *** *** *** ***
*** ** ***I have instructed our customer service team to extend MrLapidus's TIME subscription by another monthsPlease enjoy the additional TIME issues with our compliments.Sincerely,Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This answer does not state what they did for the remainder of my subscription Am I receiving a check for the $24? And if so, when will I receive it? I would like a more definitive response as to what the company did for my refund
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The bag was shipped from the warehouse via *** courier on 3/**/16. Thank you

We apologize to *** *** for any inconvenience. Please be assured we have removed his name from the FOOD & WINE books program. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have sent MULTIPLE cancellation requests and I did NOT authorize them to recharge my card - in fact, I have called and told them NOT to recharge my card Furthermore, when I contacted the magazine they claimed (and I have the email to prove it) that they had been sending the magazine to my new address that I JUST moved to last month all alongthis is some seriously shady business practice in that 1) they're flat out lying about the address 2) I called to request cancellation and to confirm no auto renewal 3) I further emailed and requested cancellation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
My credit card showed charges for the original amount and refundsOne refund was for the full amount, which was in turn recharged to my account without authorizationAfter that, I was refunded $I called twice to customer service and sent several emails to address the problem
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** ***'s concerns regarding PEOPLE, a Time Incpublication. I appreciate this opportunity to be of assistance.First of all, we would like to apologize to *** *** for any inconvenience she may have experienced. It appears
there was some misunderstanding between *** *** and our customer service reps. According to our records,the PEOPLE subscription was cancelled on September **, pursuant to a phone request. $was immediately refunded to *** ***'s credit card. In any event, we have processed a 3-month complimentary PEOPLE subscription for *** *** which will begin serving issues soon and end December 2016. Again we apologize for any misunderstanding and inconvenience that may have transpired. If *** *** wishes to restart her 51-week subscription, she may call our Consumer Affairs team directly at ###-###-#### for special handlingSincerely,Betsy L***

We checked with Finance at Time Customer Service and the refund check for *** *** was issued on 3/**/for $It was sent via *** courier so she should have received it by now, if not soonThank you

Dear Revdex.com Mediation Department:Thank you for forwarding *** *** concerns regarding FOOD & WINE, a Time IncAffluent Media Group publication. I appreciate this opportunity to be of assistanceAccording to our records, the original offer from *** *** for the FOOD & WINE
Cookbook was accepted in for $plus s/h, which enrolled *** *** in a FOOD & WINE book seriesSince then the customer received the Books and Cocktail guides and such every year until 2015. Customer was sent announcement cards prior to each shipment which gave her the opportunity to cancel. In any event, our records show that we have issued full refunds on the last two books in the series and cancelled *** ***'s subscription. We certainly apologize to *** *** for any inconvenience this matter may have caused. If we can be of further assistance, please feel free to contact us directly.Sincerely,Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding Summer Lowery's concerns regarding FOOD & WINE, a Time Incpublication. I appreciate this opportunity to be of assistance.Please be assured we have cancelled Summer Lowery's FOOD & WINE books account including further billing
efforts. *** *** may keep any books she has received with our compliments.We certainly apologize to *** *** if there has been any misunderstanding. Sincerely, Betsy L***, Time Inc

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I need to know where to send the bill I have it sitting in from of me - so you can see it. Its from Time IncAffluent Media group
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,*** *** %

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I did not order magazines from anyone I would like to see any order forms and I do not want be charged for any magazines
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** * ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.(fingers crossed)The order management and customer service (email and telephone) don't appear to be competent and/or have problems understanding / comprehending english?The processing of the Gift Renewal Offer took about 8 months to eventually get resolved!  What an ordeal!Thank you again for the positve outcome! 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They did not indicate when and where to they issued the refund.  I checked the account I paid for the subscription out of and no refund has been issued to it.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]'s concerns regarding ENTERTAINMENT WEEKLY, a Time Inc. publication.  I appreciate this opportunity to be of assistance.We certainly apologize for any inconvenience [redacted] may have experienced.  Our customer service team...

has confirmed they mailed another issue of the ENTERTAINMENT WEEKLY special cover featuring the television show Supernatural on October **, 2016.  Sincerely,Betsy L[redacted], Time Inc.

Dear Mediator:We are in receipt of your letter of June **, 2015, on behalf of [redacted].  We researched the account on behalf of [redacted] magazine, and now provide the following response:On or around April 2015, [redacted] made a purchase through [redacted], an authorized magazine...

subscription agent by Time Inc., for a 52 issue subscription to [redacted] magazine.  Although our policy is to have the customers deal directly with the magazine agent (###-###-####), in this case, we have notified [redacted], on [redacted]'s behalf and confirmed the [redacted] magazine subscription has been canceled.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,[redacted] for[redacted], Time Inc Law Department