Mars Petcare US, Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding *** *** concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to *** *** for the remaining unserved issues of the ALL YOU subscription.We certainly
apologize to *** *** for any inconvenience she may have experienced. Sincerely, TP*** forBetsy L***, Time Inc

Dear Revdex.com Mediation:Thank you for forwarding Abimbola Olurin's concerns regarding STYLEWATCH, a Time Incpublication. I appreciate this opportunity to be of assistance.According to our records, we received instructions from Strategic Media LLC, an authorized magazine subscription agent, to
process a 11-issue order of STYLEWATCH magazine on October **, 2015. All issues were mailed from February *, to December *, 2016. There are no billing efforts and the account is closed.If Abimbola Olurin has further concerns, Strategic Media's toll free number is ###-###-####We certainly apologize to Abimbola Olurin if there has been any misunderstanding or inconvenience.Sincerely,Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com Mediation:Thank you for forwarding *** *** concerns regarding PEOPLE, a Time Incpublication. Please be assured the subscription has been adjusted and will continue through November 2017.I appreciate this opportunity to be of assistance.Sincerely,Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I did not made a purchase through ***, an authorized magazine subscription agent by Time Inc.I did not made a purchase for a issue subscription of *** *** magazine. *** *** Magazine company sent me magazines for approximately in May and June of (approximately one magazine every week)I never give my consent to *** *** Magazine to sent me their magazinesI never gave my personal information (my name, my address) to *** *** Magazine*** *** Magazine company is invading my privacyI am very concerned that how my identity ad personal information were obtained by *** *** Magazine company.
I don't want *** *** Magazine and its affiliate companies to contact me for any matter in the futureI don't want my identity and personal information to be used and distributed by *** *** Magazine and its affiliate companiesPlease report to police and other law enforcement agencies as needed.I will have to report to law enforcement agencies if *** *** Magazine and its affiliate companies contact me or if *** *** Magazine and its affiliate companies use my personal information or if *** *** Magazine and its affiliate companies send me products in the future unlawfully.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***:We are in receipt of the complaint filed by *** *** with your office regarding.So that we may assist *** *** in resolving this case, we ask him to indicate which Time Incpublication he is filing a case against. Also, if the account is listed under a
different address, we will need the address information to locate the account.We appreciate this opportunity to be of service and look forward to hearing from you soon.Sincerely, TP*** for Betsy L***, Time Inc

Since this complaint is officially a Revdex.com case, consumer may forward to the Revdex.com Mediation Department who will then forward to Time Inc. Thank you

Dear *** ***:This letter is in response to *** *** rebuttal regarding the SPORTS ILLUSTRATED NFL Performer Jacket.As indicated in our August **, 2015, e-mail, due to an overwhelming demand for the NFL Performer Jackets, the jackets are currently on backorder longer than anticipated. As noted on the online offer, "if an item is unavailable, it may be replaced with an item of greater or equal value," therefore, the following substitute Umbrella, Suede Bag, and Radio was selected for mailing to *** ***. *** *** should receive these items within the next few weeks. Please note these substitute gifts will not replace his actual NFL Performer Jacket which he will receive upon receipt from the manufacturer.I appreciate this opportunity to be of service.Sincerely,TPatterson forBetsy L***, Time Inc

We are unable to locate this customer in our subscriber records under the information she provided: *** ***
*** *** ***
*** * ** *** Our Consumer Affairs Manager (Bob A***) at Time Customer Service tried to contact *** *** via phone and email but was unable to reach her. Can
you let *** *** know and ask if she can possibly provide a different address, or account number? We will be happy to check our subscriber records again and work with her to resolve her concerns

Dear Revdex.com Mediation Department:This letter verifies that *** *** has no debt with Time Inc., publisher of Sports Illustrated. As you can see in the order card (which we are attaching again), the subscription term chosen was for "year *issues for $an issue plus free issues". The total amount due for the *6-issue order for $(per issue) is $94.64. The payment received was $60.00. In any event, billing efforts have ceased.Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation:Thank you for forwarding *** ***'s concerns regarding FOOD & WINE, published by Time Inc. I appreciate this opportunity to be of assistance.Please be assured we have cancelled the FOOD & WINE books series and there are no pending billing efforts. We
certainly apologize to *** *** for any inconvenience or misunderstanding.Sincerely,Betsy L*** Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Their response does not say how or when I would receive the promised refundI just checked my bank account and there is no refund pending or posted to my account
I will not consider this matter resolved until I am told how and when this refund will be processed and/or when I actually see the money ($30) has been deposited into my bank account.Thank you,*** *
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** *** (***) concerns regarding ALL YOU which ceased publication in December 2015. Please be assured a refund has been processed to *** *** (***) for the remaining unserved issues of the ALL YOU subscription.We certainly
apologize to *** *** (***) for any inconvenience she may have experienced. Sincerely, ** *** for*** ***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Mediator:We are in receipt of the complaint filed by *** *** *** with your office regarding ENTERTAINMENT WEEKLY magazine. I appreciate this opportunity to respond and apologize for the delay.I am sorry to learn *** *** did not receive the Double Issue of Entertainment Weekly
magazine dated August ** - **, 2015. In reviewing our customer transaction records, I show replacement issues were previously processed on August ** and on August **, in accordance to *** ***'s customer service inquiry. For your records, a replacement issues can take up to business days to be received. In any event, let me assure you as a good-will gesture, we have shipped another copy of the ENTERTAINMENT WEEKLY Double issue dated August ***, 2015, directly to *** *** via *** on September *. The package was delivered to *** ***'s home by *** on September *, 2015. For your reference, I am providing the *** tracking number is ***.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,TP*** for Betsy L***, Time Inc

Dear Revdex.com Mediation Department:We will forward this to the Editorial Department of *** ***Thank you.Sincerely,Betsy Lutero, Time Inc(publisher of *** ***)

Dear Revdex.com Mediation Department: Thank you for forwarding *** ***'s concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to *** *** for the remaining unserved issues of the ALL YOU subscription. We
certainly apologize to *** *** for any inconvenience she may have experiencedSincerely,

*** *** *** ***:Again, I would like to offer my apologies to *** *** for any inconvenience she has encountered while trying to resolve this matter. After further examining our records on behalf of TIME magazine, we provide the following response to her additional concerns:On December **, 2014, our records show that a issue ( 1-year) online subscription offer for $was accepted for *** ***, which included a free Ultronic Weather Station Clock (with paid subscription). The delivery service began with the January **, 2015, issue and continued through the copy dated August *, 2015, serving to the following:*** *** *** *** ** ***As *** *** noted in her correspondence, it appears issues for TIME magazine were received by *** *** thus confirming the local mail carrier made deliveries to the above referenced address. However, this changed when the issues were returned to us by the US Postal Service marked "return to sender - invalid address." As a result of the notification of invalid address, the order was canceled on July *, 2015; a partial refund of $was credited back to *** Exp1/**. For your records, the refund reference number is ***.Our records confirm a change of address was received and processed on via the Internet on July **, 2015, the below as following:*** *** *** *** ** ***On July **, 2015, we received notification of an invalid address from the US Postal Service. When *** *** contacted our customer service center on August *, 2015, the address was updated to the following:*** *** *** **, *** *** ** ***As a good-will gesture, we have processed a 3-month complimentary order which will begin serving with the October **, 2015, issue through the copy dated December **, 2015. Our mailing labels are printed in advance, so it takes approximately weeks for the delivery service to start once a new order and/or renewal to start.Again, we apologize for any inconvenience this matter may have caused.Sincerely,TP*** for Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com Mediation:Thank you for forwarding *** ***'s concerns regarding TIME Magazine. Please be assured the TIME magazine subscription has been cancelled and a full refund is being issued back to *** ***. We certainly apologize for any inconvenience she may have
experienced.Sincerely,Betsy L***, Time Inc