Mars Petcare US, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

[redacted]:I am in receipt of the complaint filed by [redacted] with your office regarding SPORTS ILLUSTRATED,  a Time Inc. publication.  I appreciate this opportunity to be of assistance.In reviewing our customer transaction records, I show [redacted] accepted a 1-year (56-issue)...

offer to SPORTS ILLUSTRATED magazine via the Internet for $29 on April *, 2015, which included all the features of the Subscriber's Automatic Renewal Program.  Also, a FREE NFL Performer Jacket is included with the paid order.Our records confirm we made several unsuccessful attempts to charge [redacted] in April 2015, before transferring the billing method from credit card to a billing invoice on April **, 2015.  When the full subscription payment of $29 was submitted online via a new credit card on June *, 2015, this allowed us to select the NFL Performer Jacket for shipment.  However, due to an overwhelming demand for the Performer Jackets, the jackets are currently on backorder.  In accordance to Federal Trade Commission guidelines, we mailed notification regarding the status of the Performer Jacket around July **, 2015.As noted on the online offer, "if item is unavailable, it may be replaced with an item of greater or equal value;" therefore, the following substitute items: Umbrella, Suede Bag, and Radio was selected for mailing to [redacted] on August **.  [redacted] should receive these items within 4 weeks.  In addition, as a goodwill gesture, we will send customer his requested Dallas Cowboys Performer Jacket upon receipt from the manufacturer.I appreciate this opportunity to be of service and we apologize for any inconvenience this matter may have caused.Sincerely,T. Patterson for Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:I i did receive the $33 credit for the 3rd VIP box they cancelled in violation of their agreement with me, but I still have not received the missing magazine issues ( May * and **)-- I had to call them again yesterday to request this.Further, The $10 coupon they sent for the missing item in the 2nd box is not acceptable as it requires me to make an additional purchase of a product on the People site.  This is another outrageous violation of multiple consumer laws. A consumer should not be required to make an additional purchase for something they already paid for!!  People has not kept their end of the bargain here which is why I requested a full refund; I have spent many valuable hours of my time fighting for what I was already pronised. that I should not have had to spend.    
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding FOOD & WINE, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] family for any inconvenience she may have experienced.  Pursuant to her request, we have cancelled the FOOD & WINE Books order(s) including further billing efforts.  In addition, a refund of $42.90 has been issued back to her credit card and [redacted] has been added to our Do Not Promote list. For your records, attached is a copy of the order card mailed back to FOOD & WINE.  Again please extend our apologies to [redacted] and accept our best wishes for the holidays!Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is time to move on.  However, I do have a check made to People Magazine for $49.00, which is likely the business rate.  I have another for $29, both within the last year.  People magazine was, indeed, paid for the magazine.  Paid based on the subscription renewal sent to me in mail.  They can also look at almost 30 years of subscription and see that it was always paid.  Thank you for your help.  I am thrilled to have this monkey off my back.  [redacted]
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]'s concerns regarding [redacted], a subsidiary of Time Inc.  I appreciate this opportunity to be of assistance.First we would like to apologize to [redacted] for any inconvenience she may have experienced.  At this time [redacted]...

[redacted] does not provide online access for customers.  However, it appears [redacted] was able to speak with the customer service reps in charge of [redacted] accounts Christian and Daniel.  According to our records, [redacted] is part of the Southern Living Annual Recipes series which served Annual Recipes books every year: October **, 2013, October **, 2014, December **, 2015, August **, 2016.  For order number [redacted] ($42.91), [redacted] made a payment of $16.99 which left a balance of $25.92.  In addition, order number [redacted] ($42.91) has not been paid.  The total balance due on the account is $68.83.In any event, I have instructed our customer service team to cancel the account balance due and any further billing efforts.  [redacted] may keep all the books she has received with our compliments.Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that, though this resolution is not satisfactory to me and the matter has not been clarified or resolved to my liking, dealing with this business further is a pure waste of time, so I consider this matter closed and will know to stay away from this publishing company in the future.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]s concerns regarding [redacted] a subsidiary of Time Inc.  I appreciate this opportunity to be of assistance.First of all, I would like to apologize to [redacted] for any inconvenience he may have experienced.  I would like to...

assure him that the SOUTHERN LIVING books account is now inactive and there are no further activities and billing efforts associated with the account.  According to our records, [redacted] has been part of the SOUTHERN LIVING Annual Recipes program since 2014.   [redacted] does not owe Oxmoor House any money and is actually receiving a credit of $42.91.  If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L[redacted], Time Inc.

Dear Mediator:We are in receipt of the complaint on behalf of [redacted] with your office.  We researched the account on behalf of [redacted], a Time Inc. publication, and now provide the following response:We are sorry to learn [redacted] did not receive the [redacted] Hand Lotion,...

which according to our records was previously mailed to [redacted].  Nonetheless, another [redacted] Hand Lotion was mailed to [redacted] on July *, 2015.  In an attempt to prevent future problems, an email was sent directly to [redacted] advising another gift is forth coming.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,[redacted] for[redacted], Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted] [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication.  I appreciate this opportunity to be of assistance.According to our records, we processed a 56-issue order of SPORTS ILLUSTRATED magazine for [redacted]...

[redacted] on May 26, 2016 through a unique partnership with [redacted].  According to [redacted], the promotional magazine subscription was included at no additional cost to [redacted] when she made a purchase on [redacted] on May **, 2016.  In any event, we have cancelled the magazine subscription. We certainly apologize to [redacted] for any inconvenience she may have experienced.  If she has additional questions regarding the promotional offer, we suggest [redacted] contact [redacted] directly at ###-###-####.Sincerely, Betsy L[redacted], Time Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and as long as they follow through, and are including not just the Food and Wine publication, but also the annual Cocktail Guide from Time Inc., then I  find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Revdex.com Mediation:Thank you for forwarding [redacted]'s concerns.  Please be assured the remaining issues of [redacted]'s ALL YOU account has been transferred to REAL SIMPLE.  Service will begin May 2016 to December 2017.If [redacted] wishes to cancel REAL SIMPLE and receive a...

refund instead, please let us know.  We certainly apologize to [redacted] for any inconvenience she may have experienced.Sincerely,Betsy L[redacted], Time Inc.

Dear Revdex.com Mediation:Thank you for forwarding [redacted]'s concerns regarding SUNSET, a Time Inc. publication.  I appreciate this opportunity to be of assistance.I checked our subscriber records and we were unable to locate a new order for [redacted] from 2016.  We found a record...

of a new subscription order processed from a phone request in January 2017 for gift subscriptions to Henrike Turley and Valerie Eatherington of California.  However, these orders were cancelled on February *, 2017.  I understand this is not the response [redacted] is hoping for but unfortunately, we have no record of his 2016 subscription orders.  I would like to request that [redacted] fax a copy of the canceled check for his 2016 order to my direct line ###-###-####.  Upon receipt, please be assured we will investigate immediately and endeavor to resolve this matter.Sincerely,Time Inc.

Dear Revdex.com Mediation Department:Thank you for forwarding [redacted]'s concerns regarding SPORTS ILLUSTRATED, a Time Inc. publication.  I appreciate this opportunity to be of assistance.First of all, we would like to apologize to [redacted] for any inconvenience he may have...

experienced.  Due to unfortunate and unforeseen delays with the overseas factory, the KC performer jackets have not arrived and tentative US arrival is in August or latest September.  In the meantime, I have asked our customer service premium team to send one KC polo shirt to [redacted] via overnight delivery in addition to the KC performer jacket he will receive in August or September.  If [redacted] still wishes to cancel his Sports Illustrated subscription, he may certainly do so. [redacted] may contact our Consumer Affairs team directly at toll free ###-###-#### for special assistance.  Sincerely,Betsy L[redacted], Time Inc.

Revdex.com:
I have received my refund check in reference to complaint ID [redacted].  Thank you so much!
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I FORGOT TO ADD THAT I HAD OVER ONE YEAR LEFT ON MY SUBSCRIPTION TOO THAT I WOULD LIKE REFUNDED ALSO.
Sincerely,
[redacted])

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely, they finally sent me the jacket,even though they again led and said they some other **. thank you Revdex.com. I WILL NEVER BUY FROM TIME AGAIN. VERY DISHONEST COMPNAY.
[redacted]

Does [redacted] want us to void the refund check for $42.91 which was already mailed, and reissue a new refund check for $16.69? Please confirm.  Thank you.