Mars Petcare US, Inc.

Dear Revdex.com Mediation:Thank you for forwarding *** ***'s concerns regarding COOKING LIGHT, a Time Incpublication. I appreciate this opportunity to be of assistance.According to our records, we received instructions to process a 24-issue order of COOKING LIGHT on July **, 2014, which was
part of the automatic renewal program. The order was received online and the email address on file is ***. All issues were served from September *, to August *, 2016. Under the terms of the program, the subscription would continue unless we are notified to cancel. The complete terms of the program are provided at the time of the original order and consumers are never under any obligation to renew and may cancel at any time. As stated in the promotion, the subscription would be renewed unless we received notification to cancelTherefore the COOKING LIGHT magazine subscription renewed on May **, for the next 12-issue termIn any event please be assured we have cancelled the subscription and an additional refund has been issued (for the full amount charged).We thank *** *** for bringing this matter to our attention and certainly apologize for any inconvenience she may have experienced.Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation Department: Thank you for forwarding *** ***'s concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to *** *** for the remaining unserved issues of the ALL YOU subscription.
We certainly apologize to *** *** for any inconvenience she may have experiencedSincerely,

Dear Revdex.com Mediation:Thank you for forwarding Diane Simmons's concerns regarding ALL YOU magazine. Pursuant to MsS*** request, we have transferred the remaining issues to SUNSET magazine which is also published by Time Inc.We certainly apologize to *** *** for any inconvenience she
may have experienced.Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation:Thank you for forwarding *** *** concerns regarding ALL YOU, a Time Incpublication. As *** *** noted, ALL YOU has ceased publication (as of December 2014). I appreciate this opportunity to be of assistance and certainly apologize to *** *** for any
inconvenience she may have experienced. According to our records, *** ***'s ALL YOU 22-issue subscription order was placed through an agency (GREAT AMERICAN OPPORTUNITIES). Two issues of ALL YOU were mailed to *** *** and a refund of $was mailed on 3/**/16. For *** ***'s information, the toll-free number for Great American Opportunities is ###-###-####.If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolved. However, if I receive anything else, I am reporting this to Consumer Affairs
Sincerely,
*** ***

We would like to apologize to *** *** for any inconvenience. Please be assured we have removed his name from list(s) and he will not receive further magazines. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAs long as I am no longer going to have random charges from themI have changed my credit card to further prevent thisI want no part in this company
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** *** concerns regarding THIS OLD HOUSE, a Time Incpublication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to *** *** for any inconvenience he may have experienced. According
to our records, we received instructions to process a subscription order for THIS OLD HOUSE Magazine on June **, 2004, which was part of an automatic renewal program. Under the terms of the program, the subscription would continue unless we are notified to cancel. The complete terms of the program are provided at the time of the original order, and a reminder is sent to consumers several weeks prior to renewal in order to give them an opportunity to cancel the subscription before their account is charged or billed. Please note, consumers are never under any obligation to renew and may cancel at any time.As stated in the promotion, the subscription would be renewed unless we received notification to cancel. Therefore, the THIS OLD HOUSE subscription renewed every year through August **, 2015; all issues were mailed to ** *** *** *** *** ** ***. In any event, please be assured we have cancelled the magazine subscription and as *** *** noted, a refund was issued on September *, 2015.If I can be of further assistance, please feel free to contact me directly. Thank you.Sincerely,Betsy L***, Time Inc

Dear Mediator:We are in receipt of the complaint filed by *** *** with your office regarding *** ***, a Time Incpublication. WE researched the account on behalf of *** ***, and now provide the following response:According to our research, *** *** accepted a 1-year
(54-issue) order to *** *** via the Internet on August **, 2014, which included all the features of the Subscriber's Automatic Renewal Program. As described in the Automatic Renewal Details: "We will bill you or charge your credit/debit or *** account at the price above and before each new subscription term at the low rate then in effect, until you cancel, which you can do at any time by contacting customer service."As outlined in the terms of the automatic renewal program, the subscription will continue unless we are notified to cancel. Our records confirm we have not received any correspondence from *** ***; therefore, the *** *** subscription was renewed on July **, 2015. The full subscription payment of $was submitted to her *** account on July **, 2015.When *** *** disputed the $credit card payment with her financial institution, a chargeback of $was processed on August *, 2015.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,TP*** forBetsy L***, Time Inc.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I called them yesterday and was told they in fact had the jackets and mine was mailed on the ***clearly you can see how much they lie and misrepresent themselvesthey are still showing the same scam ad in this months issueif they dont have them,how can they responsibly say they do in there ads? clearly they are commiting fraudulent ad practicesi will file charges with the attorney generals officeplease list this on your site for others to see how this company blatantly lies to the publicthank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
However, I have NOT received any refund as of this date
Sincerely,
Christine C***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I am not happy with the service received from this company.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] They are correct in that we are working with SI Play to get a full refund, but the refund has not come through yetOnce we get the refund, we will accept the response but as of today, the money has not been credited back to our bank account
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com Mediation:Thank you for forwarding *** ***s concerns regarding ***. I appreciate this opportunity to be of assistance.According to our records, $was authorized for charge on 1/*/and the charge went through on 1/*/17. On 1/*/17, a refund for $was
issued to *** *** We certainly apologize for any inconvenience *** *** may have experienced.Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation: Thank you for forwarding *** ***s concerns concerning PEOPLE, a Time Incpublication, which has been forwarded to me for handling. I appreciate this opportunity to be of assistance According to our records, we processed a PEOPLE magazine subscription for
*** *** in August, through a unique partnership with Subco. According to Subco, the promotional magazine subscription was included at no additional cost to *** *** when he made a purchase on Idea Village. In any event, we have cancelled the PEOPLE magazine subscription If *** *** has additional questions regarding the promotional offer, he may contact Subco directly at toll free ###-###-####. If you have any questions or require additional assistance, please do not hesitate to contact me. Sincerely,Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com Mediation:Thank you for forwarding *** *** concerns regarding PEOPLE, a Time Incpublication. I appreciate this opportunity to be of assistance.First of all, I would like to apologize to *** *** for any inconvenience and misunderstanding. Our records confirm a refund check
for $was mailed to her on October *, (see attached copy of check) and another one for $followed on October ***. In addition, our records confirm that the $check was cashed by *** *** on October **, Sincerely (again with sincerest apologies),Betsy Lutero, Time Inc

Dear Revdex.com Mediation:The check was sent via FedEx courier on 04/**/and the tracking number is ***Thank you for your attention to this matter.Sincerely,Betsy L***, Time Inc