Mars Petcare US, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]The company failed to mention my phone calls on 12-* & 12-**-and this is the 2cd time in less than months this has happened so I also want time added to my subscriptionNo one should have to make as many company contacts to solve minor problem
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** *** concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to *** *** for the remaining unserved issues of the ALL YOU subscription.We certainly
apologize to *** *** for any inconvenience she may have experienced.Sincerely, TP*** forBetsy L***, Time Inc

Dear *** ***:We are in receipt of the complaint filed by *** *** with your office regarding SPORTS ILLUSTRATED magazine, a Time Incpublication. I appreciate this opportunity to respond.Due to an overwhelming demand for the NFL Performer jackets, the jackets have been on
backorder. In accordance to the Federal Trade Commission guidelines, we mailed notification regarding the status of the NFL Game Day Jacket around August *, 2015. When we did not hear back from *** ***, the following substitute items: *** *** and Jacket were selected for mailing on August **, 2015. Please, note, the promotion package states, "if item is unavailable, it may be replaced with an item of greater or equal value."In any event, let me assure *** ***, the Carolina Panthers NFL Game Jacket, size Large was shipped via *** overnight delivery on September **, 2015. For your records, the *** tracking number is ***.I appreciate this opportunity to be of service and we apologize for any inconvenience this matter may have caused.Sincerely,TP*** for Betsy L***, Time Inc.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I will gladly consider this resolved when I receive my refundHow was it sent? I paid through a fundraiser via check, will I be receiving a check back in the mail? I will gladly close this case once I have received it, which I have not to date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Please keep my complaint open until I receive my full refund from Time, Incregarding ALL YOU magazine. Time, Incowes me a refund for months worth of the magazine (which I had originally left on my subscription), PLUS my year "for 1" magazine renewal. That is a total of months worth of ALL YOU magazine that needs to be refunded.I will email you when I receive the refund. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** ***'s concerns regarding REAL SIMPLE, a Time Incpublication. I appreciate this opportunity to be of assistance.Angie Wilson, my colleague at Time Customer Service, previously spoke with *** ***. Angie checked on the status
of the refund checks issued to *** *** and found that they had not been cashedThe old checks were voided and a new $check was issued, which was mailed via *** courier to *** ***.We certainly apologize to *** *** for any inconvenience she (and her gift recipients) may have experienced. It appears our customer service team inadvertently cancelled the subscriptions.Please extend my personal apologies to *** ***.Sincerely, Betsy L***, Time Inc

Dear Revdex.com Mediation Department: Thank you for forwarding *** ***'s concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to *** *** for the remaining unserved issues of the ALL YOU subscription.
We certainly apologize to *** *** for any inconvenience she may have experiencedSincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I finally received a check in the mail I did not respond as soon as I received it as I wanted to make sure it cleared before I did It has successfully posted to my bank account for $
Sincerely,
*** ***

Dear Revdex.com Mediation:Thank you for forwarding Hillary Parsons' concerns regarding PEOPLE, a Time IncpublicationI appreciate this opportunity to be of assistance.According to our records, we received instructions to process a 58-issue order of PEOPLE magazine on May **, 2016, which was part of the
automatic renewal program. The order was received online and the email address on file is *** Under the terms of the program, the subscription would continue unless we are notified to cancel. The complete terms of the program are provided at the time of the original order, and a reminder is sent to consumers several weeks prior to renewal in order to give them an opportunity to cancel the subscription before the account is charged or billed. Please note that consumers are never under any obligation to renew and may cancel at any time.As stated in the promotion, the subscription would be renewed unless we received notification to cancel. Therefore, the PEOPLE magazine subscription renewed on April 30, 2017. In any event, please be assured we have cancelled the PEOPLE magazine subscription and a refund for the 2017 order ($54.00) is being processed. We certainly apologize to *** *** for any inconvenience she may have experienced. If there has been any misunderstanding, we certainly apologize to *** ***. Sincerely, Betsy L***, Time Inc

Dear *** ***:I am in receipt of the complaint filed by Jonathan Rhodes with your office regarding SPORTS ILLUSTRATED, a Time Incpublication. I appreciate this opportunity to respond.In reviewing our records, I show we received notification from SubCo Incmagazine agent to cancel the
SPORTS ILLUSTRATED magazine subscription on January **, 2016. Since our mailing labels are printed in advance, we ask *** *** to keep any magazines he receives with our compliment.For the record, the ENTERTAINMENT WEEKLY subscription was included with *** *** purchase on Ticket SolutionsTime Incand SubCo are separate companies; SubCo is a magazine agent authorized to sell Time Incpublications. Therefore, when *** *** contacted SubCo to have his name removed from their "internal do not mail list," the information wasn't transferred. I certainly apologize for any inconvenience *** *** may have experienced. Please be assured we have added *** *** name to Time Inc.'s Do Not Promote Mailing Lists.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused. Sincerely, TPatterson forBetsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedMy only concern is that I have been promised back issues by Time, Incprior and not received themAs long as this does happen, I'm happy with the resolution
Sincerely,
*** ***

Dear Revdex.com Mediation:Thank you for forwarding *** *** concerns regarding SPORTS ILLUSTRATED, a Time Incpublication. I appreciate this opportunity to be of assistance.We would like to apologize to *** *** *** *** for any inconvenience they may have experienced. Please be
assured the XL thermal shirt is being mailed to their residence and the NY Giants team t-shirt was mailed on June **, Sincerely,Betsy L***, Time Inc

On the *** site, the expiration dates are correct and showing for all under *** and *** See today's printout (attached)

Dear *** ***:As previously noted, the *** *** magazine subscription was submitted by ***, a magazine subscription agent. If the customer has further concerns, we ask that they contact the magazine agent directly at ###-###-####. We have cancelled the *** *** subscription from our end. Also, we have added *** ***'s name to our Do Not Promote Mailing Lists. I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely,** *** for *** ***, Time Inc

Dear Revdex.com Mediation:Thank you for forwarding *** *** ***’s concerns concerning SPORTS ILLUSTRATED, a Time Incpublication, which has been forwarded to me for handling. I appreciate this opportunity to be of assistanceAccording to our records, we processed a SPORTS ILLUSTRATED magazine
subscription for *** *** on October **, through a unique partnership with MMedia Group. According to MMedia Group, the promotional magazine subscription was included at no additional cost to *** *** when he made a purchase on *** on August *, 2016. In any event, we have cancelled the SPORTS ILLUSTRATED magazine subscriptionIf *** *** has additional questions regarding the promotional offer, the toll free number for MMedia Group is ###-###-####. We certainly apologize for any inconvenience *** *** may have experienced. Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation:Thank you for forwarding *** ** *** concerns regarding PEOPLE, a Time Incpublication. I appreciate this opportunity to be of assistance.My colleague Ben in Time Customer Service called *** ** *** on May *, and they agreed on a refund of $33.00. *** **
*** can expect this refund shortly.If there has been any misunderstanding, we certainly apologize to *** ** ***.Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation:Thank you for forwarding *** *** concerns regarding Time IncAffluent Media Group. I appreciate this opportunity to be of assistance.Please be assured we are canceling the FOOD & WINE books account, including issuing a refund for the $charge for FOOD &
WINE MASTER RECIPES. If there has been any misunderstanding, we certainly apologize to *** *** ***Sincerely,Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** *** **I RECEIVED A REFUND CHECK IN THE MAIL FOR $YOU CAN CLOSE
THE COMPLAINTTHANK YOU