Mars Petcare US, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** ***'s concerns regarding SOUTHERN LIVING, a Time Incpublication. I appreciate this opportunity to be of assistance.According to our records, the email address *** was opted out of all Southern Living emails on
January *, 2014. If there's another email address being used, we ask the customer to provide it so we can remove it as well. If I can be of further assistance, please feel free to contact me directly.Sincerely,*** ***, Time Inc

Dear Revdex.com Mediation:Thank you for forwarding *** *** concerns regarding SPORTS ILLUSTRATED, a Time Incpublication. I appreciate this opportunity to be of assistance.According to our records, we received instructions to process a 60-issue order of Sports Illustrated magazine for
$on September *, 201*. The subscription began serving issues on January **, and to date, issues have served until September **, 2016. Payment of $was received on the day the order was processed. For your reference, please see attached copy of the order card mailed back to us; indicating the choice of year (*issues) at $an issue plus free issues for a total of Please be assured we have cancelled the above subscription including further billing efforts (internally and generated by North Shore)This matter will not affect *** *** credit ratingIn addition, there is another subscription for *issues that will begin serving October *, to continue through October **, 2017. There are no billing efforts associated with this contractWe certainly apologize to the Zolfonoon family for any inconvenience they may have experienced.Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation:According to our records, the ALL YOU subscription was processed through third party subscription agent Great American Opportunities. *** *** placed the order with Great American Opportunities on October *, who, in turn, submitted the 22-issue order and $to Time Inc. If *** *** paid $or if she has further concerns, she needs to contact the Great American Opportunities at toll free ###-###-#### Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation Department:Thank you for forwarding Cynthia Cromwell's concerns regarding STYLEWATCH, a Time Incpublication. I appreciate this opportunity to be of assistance.According to our records we received instructions to process a 11-issue order of STYLEWATCH on November *, 2015,
which was part of the automatic renewal program. The order was received online and the email address on file is ***Under the terms of the program, the subscription would continue unless we are notified to cancel. The complete terms of the program are provided at the time of the original order, and a reminder is sent to consumers several weeks prior to renewal in order to give them an opportunity to cancel the subscription before their account is charged or billed. Please note that consumers are never under any obligation to renew and may cancel at any time.As stated in the promotion, the subscription would be renewed unless we received notification to cancel. Therefore, the STYLEWATCH magazine subscription renewed on September **, 2016. In any event, please be assured we have cancelled the STYLEWATCH magazine subscription including further billing effortsWe certainly apologize to *** *** for any inconvenience she may have experienced. If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc

Dear *** ***We are in receipt of your letter of June **, 2015, on behalf of *** ** ***. We researched the account on behalf of ESSENCE magazine, and now provide the following response:On or around April 2015, *** *** made a purchase through *** *** LLC, a magazine, an
authorized magazine subscription agent by Time Incfor a issue subscription to ESSENCE magazine. Although our policy is to have customers deal directly with the magazine agent (###-###-####), in this case, we have notified *** *** LLC, on *** ***'s behalf and confirmed the ESSENCE magazine subscription has been canceled.In the meantime, we have suspended the delivery service which will be effective with the September issue.I appreciate this opportunity to be of service and apologize for any inconvenience this matter has caused.Sincerely,** *** for*** ***, Time Inc

Dear Revdex.com Mediation:Please assure *** *** that her email address has been completely removed from all Time Inclists. Again I would like to apologize to *** *** for any inconvenience she may have experienced.Sincerely,*** ***

Dear Revdex.com Mediation Department:Attached is a sample of the promotion *** ** *** responded to; the offer included issues of PEOPLE Magazine and deluxe gift boxes. To date *** ** *** has received of the issues. *** ** *** also received two of the three gift boxes; a refund of $was mailed to her as compensation for the third box not sent due to cancellation of the promotion. *** ** *** also received a $refund to replace the $voucher she did not wish to use and as she noted, she "*** *** *** **".Again we would like to apologize to *** ** *** for any inconvenience she may have experienced. Time Inc.'s use of promotions, like all of its advertising, is always conducted ethically and honestly. We have no interest whatsoever in deceiving existing or potential customer with whom we hope to be building a long term relationship. We believe all the actions we have taken should resolve this matter to *** ** ***'s satisfaction. Sincerely,Betsy L***, Time Inc

Dear Revdex.com Mediation Department: Thank you for forwarding *** *** concerns regarding ALL YOU magazine which ceased publication in December 2015. Please be assured a refund has been processed to *** *** for the remaining unserved issues of the ALL YOU
subscription. We certainly apologize to *** *** for any inconvenience she may have experiencedSincerely,

Dear Revdex.com Mediation:Thank you for forwarding Jaci Colette's concerns regarding FOOD & WINE, a Time IncAffluent Media Group publication. I appreciate this opportunity to be of assistance.First of all, we would like to apologize to *** *** for any inconvenience she may have
experienced. The refund of $is being processed and will be sent by Time Customer Service directly to *** ***.If I can be of further assistance, please feel free to contact me.Sincerely,Betsy L***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Thank you for forwarding *** ***'s concerns regarding SI PLAY, a Time Incsubsidiary. Please be assured that Alicia, our colleague at SI Play, has been in direct contact with *** *** and a full refund has been issued. We certainly apologize to *** *** for
any inconvenience or misunderstanding

Dear Revdex.com Mediation Department:Thank you for forwarding *** ***'s concerns regarding FOOD & WINE, a Time IncAffluent Media Group publication. I appreciate this opportunity to be of assistance.According to our records, *** *** mailed back the FOOD & WINE Gift Offer
Acceptance/Order Form in May of to receive a
free Food and Wine Cookbook plus shipping and handling
of $As indicated in the Acceptance/Order form, the offer copy reads "Yes send me my Free Gift - the FOOD & WINE Annual Cookbook - plus FOOD & WINE Fast Cookbook, when I pay $total shipping & handling now. I will also enjoy the convenience of receiving advance notice of future books (no more than five years). If I wish to accept the book being offered in each advance notice, I will do nothing and I will receive the book at the then-current discounted prices (currently $29.95) plus shipping & handling which will automatically be billed to the credit card account indicated above, or - if I am paying by check - you will send me a bill for that amount. If I do not want the book being offered, I will simply return the advance notice card within days. Customers may cancel at any time. Further our records show that *** *** received the next book in the series and we received her payment of $38.59. In any case, we have cancelled *** ***'s book account. If there has been any misunderstanding, we certainly apologize to *** ***.Sincerely, *** ***, Time Inc

Dear *** ***:We are in receipt of the complaint filed by *** *** with your office regarding COOKING LIGHT magazine, a Time Incpublication. I appreciation this opportunity to respond.We understand her concerns regarding the delivery of the COOKING LIGHT magazine subscription to
her gift recipient and apologize for any inconvenience this matter may have caused. When we begin processing new Holiday orders and renewals in September, subscriptions are set up to begin fulfilling with the first issue of the New Year. Of course, customers can always request to have delivery start immediately.Our records show *** *** ** *** contacted our customer service center on December **, 2015, and as per her request, the magazine subscription was immediately canceled and a full refund of $was issued. *** *** will receive a refund check within weeks. As a good-will gesture, we have sent *** *** complimentary issues of COOKING LIGHT magazines via ***. For your records, the *** tracking number is ***.I appreciate this opportunity to be of service and apologize for any inconvenience this matter may have caused.Sincerely, ** *** for *** ***, Time Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and unless any bills or new issues are sent to me, I find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com Mediation:Thank you for forwarding Viola Taylor's concerns regarding Southern Living, a Time Incpublication. I appreciate this opportunity to be of assistance.According to our records, we received the following payments (total $42.91) for the Southern Living Annual Recipe
Book: *** *** *** *** *** *** *** ***
*** *** *** ***
*** *** *** *** For the Southern Living Annual Recipe Book, we received *** ***'s payment as follows: 11/**/16-$check number 1585 In any case, I have instructed our customer service team to process a $refund for *** ***. If there has been any misunderstanding, we certainly apologize to *** ***. Sincerely, Betsy

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I'm glad of the assurances that (1) the subscription will continue for the time that has been paid, (2) the collection company will be notified and "debt" cancelled, and (3) my son's credit score will not be affected I cannot confirm these until several months pass with no collection notices and hits to his credit score The reason I have no confidence, is that I was assured on each of my three phone calls that the matter was cleared up.Regarding your response, I don't see how my sister (billed to my son) was ever responsible for the $"debt" I looked at the attachment that you sent She selected and paid for the amount you described I looks as if you were automatically adding on months, charging it, then sending it to collection This looks to me like fraud And to think you were sending this to a year old boy!I requested this in writing before I want a letter from Time Life that (1) verifies that my son has no debt and that (2) it was their mistake And time will tell if the collection has truly ended
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Revdex.com Mediation Department:Thank you for forwarding *** ***'s concerns regarding SPORTS ILLUSTRATED, a Time Incpublication. I appreciate this opportunity to be of assistance.First of all, we would like to apologize to *** *** for any inconvenience he may have experienced.
Please be assured his cover orders of COLLEGE FOOTBALL CHAMPIONSHIP - CLEMSON VSALABAMA and CLEMSON FOOTBALL PLAYOFF - CLEMSON were mailed to him via *** overnight courier on February **, 2016. In addition a refund for $has been issued back to *** ***.If I can be of further assistance, please feel free to contact me directly.Sincerely,Betsy L***, Time Inc