Matrix Home Solutions

This company does not stand behind their product or installation. I bought it through a "factory authorized" distributor and had it installed by their "factory trained" installers. When problems arouse they claimed it was the installers fault and when I had water damage in their "water proof" walls they claimed it wasn't covered in the warranty. If you read the warranty they can get out of any problem by blaming it on something that is not covered. For what it cost me I really expected them to actually take responsibility and fix the issues. I would never do business with this company again and I would highly recommend anyone looking to get their basement finished look some where else.

Began my basement remodel project with Matrix on 12/27/17. Upon Matrix completing the final design, ordering materials and obtaining a building permit, actual construction began in April 2018. Given an estimated completion timeframe of six weeks, the project has, to date, exceeded six months in duration. Causes given by Matrix for delay range from unavailability of work crews, back-ordered/reordered materials (i.e. windows, door/frame, access panel door and hand-rail/ballusters for stairway) and, most recently, Project Manager and Designer of Record personnel changes. Albeit a longer process than anticipated, Matrix's quality of work has been acceptable. The project is essentially more than 90% complete, with only a few outstanding punch list items to meet contract scope of work and building code requirements. Following Village of Libertyville inspection on 11/2/18, each of the Prime's subcontractors readily completed their respective punch list work items. The balance of outstanding punch list items fall under the purview of Matrix, the Prime Contractor. To date, Matrix workers have been unresponsive in completing said outstanding punch list items; nor has its Principle or (newly appointed) Project Manager returned any of my several phone calls/emails (since 11/28/18) to discuss a viable plan for doing so. Matrix' lack of cooperation in this matter is causing a delay to an already overdue completion date, and has impeded issuance of Village's Certificate of Occupancy for this project.

Began my basement remodel project with Matrix on 12/27/17. Upon Matrix completing the final design, ordering materials and obtaining a building permit, actual construction began in April 2018. Given an estimated completion timeframe of six weeks, the project has, to date, exceeded six months in duration. Causes given by Matrix for delay range from unavailability of work crews, back-ordered/reordered materials (i.e. windows, door/frame, access panel door and hand-rail/ballusters for stairway) and, most recently, Project Manager and Designer of Record personnel changes. Albeit a longer process than anticipated, Matrix's quality of work has been acceptable. The project is essentially more than 90% complete, with only a few outstanding punch list items to meet contract scope of work and building code requirements. Following Village of Libertyville inspection on 11/2/18, each of the Prime's subcontractors readily completed their respective punch list work items. The balance of outstanding punch list items fall under the purview of Matrix, the Prime Contractor. To date, Matrix workers have been unresponsive in completing said outstanding punch list items; nor has its Principle or (newly appointed) Project Manager returned any of my several phone calls/emails (since 11/28/18) to discuss a viable plan for doing so. Matrix' lack of cooperation in this matter is causing a delay to an already overdue completion date, and has impeded issuance of Village's Certificate of Occupancy for this project.

Began my basement remodel project with Matrix on 12/27/17. Upon Matrix completing the final design, ordering materials and obtaining a building permit, actual construction began in April 2018. Given an estimated completion timeframe of six weeks, the project has, to date, exceeded six months in duration. Causes given by Matrix for delay range from unavailability of work crews, back-ordered/reordered materials (i.e. windows, door/frame, access panel door and hand-rail/ballusters for stairway) and, most recently, Project Manager and Designer of Record personnel changes. Albeit a longer process than anticipated, Matrix's quality of work has been acceptable. The project is essentially more than 90% complete, with only a few outstanding punch list items to meet contract scope of work and building code requirements. Following Village of Libertyville inspection on 11/2/18, each of the Prime's subcontractors readily completed their respective punch list work items. The balance of outstanding punch list items fall under the purview of Matrix, the Prime Contractor. To date, Matrix workers have been unresponsive in completing said outstanding punch list items; nor has its Principle or (newly appointed) Project Manager returned any of my several phone calls/emails (since 11/28/18) to discuss a viable plan for doing so. Matrix' lack of cooperation in this matter is causing a delay to an already overdue completion date, and has impeded issuance of Village's Certificate of Occupancy for this project.

Matrix did an awesome job with our basement project. The contractors were great with communicating and keeping us in the loop. The final product is exactly what we wanted! Matrix did a great job to ensure we were happy with the final product and went out of way to ensure the project was done correctly.

Matrix did an awesome job with our basement project. The contractors were great with communicating and keeping us in the loop. The final product is exactly what we wanted! Matrix did a great job to ensure we were happy with the final product and went out of way to ensure the project was done correctly.

Matrix did an awesome job with our basement project. The contractors were great with communicating and keeping us in the loop. The final product is exactly what we wanted! Matrix did a great job to ensure we were happy with the final product and went out of way to ensure the project was done correctly.

Matrix Basement Systems doesn't want to repair the cracks on the drywall (MGO skins) which they have installed on my basement. They said that the warranty for the labor, which is 1 yr, had already expired. They installed drywalls (MGO skins) on 2015 and on several occasions cracks appeared on different areas on the drywall. When me and my wife signed the agreement in 2015, Mr. Timothy ***, Matrix representative told us that the warranty was non-prorated warranty e..g. mold development - 50 yrs. ; Laminations and finishes - 50 yrs. ; Ceiling Tiles - 10 yrs. ; & Labor warranty - 1 yr. (seams, trim,plumbing & electrical). So, I am confident & positive that their materials (MGO skins) which they used are not of good quality as it keeps on cracking and the supplies/materials that they applied are of poor quality. I am seeking that they should repair/fix the cracks on the walls without asking me to sign a waiver that in case something happens again in the future they will no longer fix the cracks.

Matrix Basement Systems doesn't want to repair the cracks on the drywall (MGO skins) which they have installed on my basement. They said that the warranty for the labor, which is 1 yr, had already expired. They installed drywalls (MGO skins) on 2015 and on several occasions cracks appeared on different areas on the drywall. When me and my wife signed the agreement in 2015, Mr. Timothy ***, Matrix representative told us that the warranty was non-prorated warranty e..g. mold development - 50 yrs. ; Laminations and finishes - 50 yrs. ; Ceiling Tiles - 10 yrs. ; & Labor warranty - 1 yr. (seams, trim,plumbing & electrical). So, I am confident & positive that their materials (MGO skins) which they used are not of good quality as it keeps on cracking and the supplies/materials that they applied are of poor quality. I am seeking that they should repair/fix the cracks on the walls without asking me to sign a waiver that in case something happens again in the future they will no longer fix the cracks.

Matrix Basement Systems doesn't want to repair the cracks on the drywall (MGO skins) which they have installed on my basement. They said that the warranty for the labor, which is 1 yr, had already expired. They installed drywalls (MGO skins) on 2015 and on several occasions cracks appeared on different areas on the drywall. When me and my wife signed the agreement in 2015, Mr. Timothy ***, Matrix representative told us that the warranty was non-prorated warranty e..g. mold development - 50 yrs. ; Laminations and finishes - 50 yrs. ; Ceiling Tiles - 10 yrs. ; & Labor warranty - 1 yr. (seams, trim,plumbing & electrical). So, I am confident & positive that their materials (MGO skins) which they used are not of good quality as it keeps on cracking and the supplies/materials that they applied are of poor quality. I am seeking that they should repair/fix the cracks on the walls without asking me to sign a waiver that in case something happens again in the future they will no longer fix the cracks.

We had Ross come out and help us update our tub to walk in shower for accessibility issues for us as well as my mother and father who live with me, I never have to worry about them falling with the grab bars and the non slip floor!! Never having to worry about cleaning or maintaining the mold or mildew is a life saver, state of the art product!!! I highly recommend Matrix Bathroom Systems!!!

We had Ross come out and help us update our tub to walk in shower for accessibility issues for us as well as my mother and father who live with me, I never have to worry about them falling with the grab bars and the non slip floor!! Never having to worry about cleaning or maintaining the mold or mildew is a life saver, state of the art product!!! I highly recommend Matrix Bathroom Systems!!!

We had Ross come out and help us update our tub to walk in shower for accessibility issues for us as well as my mother and father who live with me, I never have to worry about them falling with the grab bars and the non slip floor!! Never having to worry about cleaning or maintaining the mold or mildew is a life saver, state of the art product!!! I highly recommend Matrix Bathroom Systems!!!

We had Ross come out and help us update our tub to walk in shower for accessibility issues for us as well as my mother and father who live with me, I never have to worry about them falling with the grab bars and the non slip floor!! Never having to worry about cleaning or maintaining the mold or mildew is a life saver, state of the art product!!! I highly recommend Matrix Bathroom Systems!!!

Matrix Bath completed a shower remodel as promised. They arrived when they were scheduled and stayed until he job was done. The installers were very professional and did a good job. Any issues were quickly resolved and the shower looks great.

I recently had a new shower put in by Matrix and I LOVE it! The men who did the work were not only polite and respectful but new what they were doing. Nothing was half axx done. It was all explained to me how it was going down from beginning to end. The show walls are warm as well as the shower floor and it feel like a spa. I would recommend MATRIX to any searching for a new shower and/or bath.

Matrix Bath completed a shower remodel as promised. They arrived when they were scheduled and stayed until he job was done. The installers were very professional and did a good job. Any issues were quickly resolved and the shower looks great.

I recently had a new shower put in by Matrix and I LOVE it! The men who did the work were not only polite and respectful but new what they were doing. Nothing was half axx done. It was all explained to me how it was going down from beginning to end. The show walls are warm as well as the shower floor and it feel like a spa. I would recommend MATRIX to any searching for a new shower and/or bath.

Matrix Bath completed a shower remodel as promised. They arrived when they were scheduled and stayed until he job was done. The installers were very professional and did a good job. Any issues were quickly resolved and the shower looks great.

I recently had a new shower put in by Matrix and I LOVE it! The men who did the work were not only polite and respectful but new what they were doing. Nothing was half axx done. It was all explained to me how it was going down from beginning to end. The show walls are warm as well as the shower floor and it feel like a spa. I would recommend MATRIX to any searching for a new shower and/or bath.