Mavis Discount Tire

Our Regional Manager along with our Customer Service Department, have made multiple attempts to contact this customer regarding this complaint. Multiple messages have been left with currently no response. Our Regional Manager is prepared to speak with this customer to come to a resolution to her...

complaint. Thank you.

Mavis/STS will not be paying for any repairs on the customer's vehicle. Again, nothing we did could have possibly caused the customer any front end issues. The number the regional manager contacted was the updated phone number the customer provided. Why her tire blew could be from a number of reasons ranging from a pothole, to a nail, to a curb etc and unfortunately we cannot speculate. Thank you

Needed tires because were we were going on vacation that day. The had the tires in stock which are sometimes not readily available. They are 19 inch ones. They said that the car was out of alignment so I said ok.they told me the rear shocks were leaking. I had just had service with a dealership and they hadn't said they were leaking. On the trip to up state New York to he car seemed like it was shimmying and that the car was out of alignment. The steering wheel also wasn't straight. It was at a 30 degree angle when riding straight. Came back to them in August. They said that they would realign and rebalance the tires. I drive for about two weeks and it seemed to be doing the same thing. Again (3rd time) back to them and it was taken for a test drive. That person ( Nick) said feel he didn't feel anything on the ride but 2 of my family did when the drove the car. Nick said he would check the alignment and the balance on redo it again. I was told when they were done that one tire was out of balance. Then they also said the my rear shocks now were completely out of fluid and the front ones were leaking. After this service the car still did not feel right. I decided to take the car today to my dealership and they told me that the car was out of alignment, wheels not balanced and also all of my lug nuts were stripped. I had to pay another $89 to have the car aligned and now $160 to cut off and replace the 20 lug nuts that they stripped.

How dare the rip off customers! They call themselves a tire store. They are totally clueless and also crooks. My car drives the way it should and only because my dealership is cares about their customers. I expect to be reimbursed for the alignment and lugs nuts.

Review: I replaced 2 front tires on 12/**/13. During the next few days, I noticed the tires were losing air. I realize it is common for tires to lose air during cold weather, so I did not notify Great Neck Mavis.

On 2/**/14, I went to a gas station to fill the tires with air. Upon unscrewing the valve stem cap on the FRONT LEFT TIRE, I noticed the valve stem had broken off. It immediately started leaking a lot of air, resulting in a flat tire.

After installing a spare tire, I brought it to the Great Neck location. Albert (the store manager) informed me the flat tire was due to the valve stem damage, and that once it is replaced, the tire would be restored. He reiterated that the flat tire was not related to the fact that the tires were losing air since I replaced them on 12/**/13.

At his recommendation, I permitted him to install a new valve stem + tire sensor on the FRONT LEFT TIRE.

After the installation, I informed him that the tire's PSI was 25 -- below the recommended PSI. Albert stated it is due to the cold weather, and that it is normal. I believed him and drove off the Mavis lot.

Today, on 2/**/14, I got into my car after not driving it since returning from Great Neck Mavis. I noticed the FRONT LEFT TIRE was completely flat.

I believe the tires were faulty when they were installed on 12/**/13. I would like for Mavis to replace the front tires free of charge.Desired Settlement: - I would like for Mavis to replace the front tires free of charge.

Review: I had my car towed to Mavis Tire because they were friendly on the phone and told me they'd get my car fixed quickly. Once it was there, their repair man [redacted] called to tell me the parts and labor for my vehicle, including a new tire would cost $400 + tax. I was told the only additional expense would be for a rim from a salvage yard, which they estimated at 30-40 dollars. I agreed because I thought it was very reasonable, the car isn't worth much and I would have scrapped it if they estimated a higher price. He told me it'd be done in a day or two. I called to follow up 2x every day. Every day I called, I was told the car would be ready by the end of the day, then when I'd call around 4pm to confirm they'd say it wouldn't be ready until the next day. This went on for over a week. I was very patient and was generally happy with the service I was getting, I have an older car so I knew some parts might be more difficult to find. After a week of this, their employee [redacted] called and told me my car was ready and back on the road. I headed to the shop, when I got there the car was sitting on my spare tire, no rim or new tire on it. I asked what the deal was and was immediately met with rudeness from [redacted] (head of the garage) who said they couldn't find a rim for my car because it was too old and so they couldn't put on the tire. I asked why no one told me this, and why they told me it was done, he insisted they had told me they couldn't find a rim and that the price for the service was now going to be $700. I asked why, and he told me the car required additional work. I asked why no one ever mentioned this on the phone in the numerous times I called and he said they had. That was untrue. [redacted] became increasingly agitated when I asked him to honor our original agreement. He began cursing and yelling at me, telling me that I was making his life difficult and trying to guilt me into paying the additional $300. I refused and ultimately left paying $400+tax without receiving the new tire I was promised. The car was not able to be driven home since I live more than an hour from the shop by highway, which they were aware of. I took the car to a new shop the next morning and they found me a new rim within an hour.Desired Settlement: Either honor the original deal by giving me a new tire for the car as promised, or refund me the $125 they said the tire would cost when we made the agreement. I would also like the employee ([redacted]) who cursed and harassed me to call and apologize for his actions.

Review: I WENT TO PURCHASE TWO TIRES AT THERE [redacted] ADDRESS THEY THAN TOLD ME I NEEDED FOUR TIRES AND I SAID JUST TWO TIRES THEY PROCEEDED TO PUT TWO TIRES ON WITHOUT SHOWING ME ME THE TWO TIRES THAT THEY REPL ACE TWO TIRES AND TOOK MY NEWER TIRES AND I KNOW THEY SCAMED ME I WANT SOMETHING DONE WITH THIS COMPANY THE TIRES I WANTED REPLACE WERE ON FRONT THEY PUT NEW TIRES ON BACK AND TOOK MY NEWER TIRES AND REPLACE THEM WITH THERE NEW TIRES AND I LEFT WITH THE SAME TIRES THAT WERE NO GOOD STILL ON FRONT AND THEY TOOK OFF MY NEWER TIRES AND PUT THERE NEW TIRES ON BACK THEY SCAMED MEDesired Settlement: WANT NEW TIRES ON FRONT AT NO CHARGE

Business

Response:

The customer has not called our corporate office or store to allow us to assist him with this issue. We will be happy to forward this issue to the Regional District Manager of the [redacted] Mark, to call the customer to discuss his concerns immediately. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did call corporate office and talked to a woman than she put me on phone with another guy. I do not lie did call corporate.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We called Chris, the manager at the store who was dealing with [redacted] on his issue. [redacted] told the store that they took off the better tires and left him the two bad ones. The store kept the two tires that were taken off and showed [redacted] that they were worse than the ones we left. We went one step further and replaced the two front tires today for the customer at cost as a courtesy, this issue is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Still not happy showed me old tires still think they were not my old tires I do not like what they said to me about courtesy if that's the case they should have showed me the old tires the first day I was there not after I contacted you I think that Mavis is a scam and I'll stick to it they should be investigated I would like them to send me back my money instead of them saying they did me a courtesy. Not happy with them never would go back there and also will write a letter to attorney general office. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Called Mavis saying that my car had a squeak apparently coming from a wheel and asked "if it's cause was cars brakes what would it cost to replace them?" They told me it would be about $110. Brought the car in and spoke [redacted] I explained that I had an intermittent squeak, and would he check it out? Another employee, [redacted], cam out of shop area and had me follow him to mt car where he showed me that my rotor was blue which he said, most likely meant that my rotor was warped. He further said I needed brake pads. I told him that the pads were replaced less than 15000 miles ago, and that BMW says pads should be good for 25000-30000 miles. [redacted] said that city miles wear out brakes quicker than estimated usage miles that dealer states. I believed him and had him replace rotor and brake pads (for slightly more than ($300) assuming that he was talking about eliminating the squeak which was what I brought the car to them to start off. When I drove the car out of their shop, the squeak was still there. When [redacted] saw me, he made a point of avoiding me and sent a mechanic to deal with me. The mechanic took the car for a test drive and told me that the back brakes meted to be lubricated, which he did in five minutes and the squeak gone. I'm planning on going to go to small claims about the situation inst resolved, but I thought I'd contact you first hoping to avoid court.Desired Settlement: I feel that the situation was misrepresented by Mavis and I didn't need any of the work that they did. The car stopped perfectly well before I brought it to them and I only agreed to the repairs as I was led to believe that the work that they did was done to eliminate the squeak.

Consumer

Response:

At this time, I have been contacted directly by Mavis regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I haven't heard from the business

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Thank you for your interest in our situation with [redacted] case #[redacted].

[redacted] was contacted on June **, 2014 by our regional director [redacted] who in turn issued a goodwill refund in the amount of $100.00 plus tax.

Since then [redacted] has made a formal complaint to the Department of Motor Vehicles which is currently under investigation.

We respectfully decline to take any other further action at this time.

A few days ago I needed help with a tire that had a nail in it which Mavis said could not be fixed because the nail was in a balled spot..one month prior Mavis had sold me two new tires for the front of my vehicle ..I had asked them to save the one fairly decent tire from the drivers front side which they had most recently replaced one year ago because that tire had a slit in it...unbeknownst to me the tire they had put o. My Subaru was thexwrong size...Matt at Mavis refused to help me or give me a discount as I am older and on a fixed income and in financial difficulties...I had gotten annoyed with him as he seemed to be jerking me around ..subsequently I drove the car over to dolson auto and tire...they informed me they could not put that spare on my vehicle because it was absolutely the wrong sized tire that Mavis had put on my car one year ago...that it could have ruined my differential gears...Mavis not only refused to help me but may have ruined my car because of poor workmanship..they. Do of stand up for people in trouble and they do not work with people...Matt is an incompetent manager at [redacted] Mavis in [redacted] and I will go to the corporate office snd issue complaints about his way of treating a senior individual and how they may have ruined my car with shoddy workmanship...do not use Mavis...if you need a tire go over to dolson tire and auto I [redacted] ny

Review: On December **, 2013, I took my 2008 Mitsubishi Lancer GTS to Mavis Discount Tire on Montauk Highway in Shirley, NY, to have brand new tires installed. In the middle of the job, a Mavis technician called to notify me that I had two frozen TPMS (Tire Pressure Monitoring System) sensors and one broken valve stem, mind you, my car was in good condition when I brought it in to Mavis. There were no sensors going off or anything. The technician at Mavis said he could order new sensors, but I told him not to do anything, just to finish installing the tires, and that I would have my personal mechanic look into the other problems. When I picked my car up, the gentleman who rung me up did not say anything about the problems on my car.

Two days later, I took my car to my mechanic and had him check out the issues Mavis informed me about. My mechanic didn't see the same issues that Mavis saw, the only problem he found was that I had a broken TPMS sensor on the left rear tire. A few days later, after speaking to [redacted], a [redacted] at Mavis, about the situation, he said to bring the car down and he would take a look at it. I bring my car there, [redacted] looks at it and explains to me that the TPMS is a "flawed system" and that they're very fragile. I don't know if that's true or not, but I have never had any shop actually break a sensor before. [redacted] says he could get a used sensor and install it for no charge and I was okay with that, so that's what he did, but he explains that he can not reprogram the TPMS because his computer needs to be updated, which won't be until March. I said that's fine, I'm willing to take it somewhere else and pay them to reprogram the system. I take my car back to my mechanic and he can't reprogram the TPMS because his computer is not reading the sensor that Mavis just installed. My mechanic did explain that it could be his computer and that I should take it to Mitsubishi and have them try and reprogram. I take it to Mitsubishi and they say it's a bad sensor, so I had to purchase a new sensor and pay an hour of labor to get everything the way it was before I brought it to Mavis. In total, the job cost me $340.16.

Instead of dealing with the Mavis in Shirley, since they originally broke the sensor, and then gave me a bad sensor to replace the one they broke, I decided to call Mavis Corporate. Eventually, [redacted], a regional [redacted] on Long Island for Mavis, contacted me. After playing phone tag with him for a few days, [redacted] tells me that he's willing to pay me $100 for the broken sensor but that he can not authorize another shop to do the repair. I told him that wasn't good enough and we left it at that.Desired Settlement: While I think I'm entitled to more, since I had to miss multiple days off work to get my car looked at/fixed, I would like Mavis to pay me the $340.16 that I had to pay out of pocket at Mitsubishi. Mavis wanted me to come back to their shop and have them look at it again, but why am I going to bring my car to a shop that failed twice? Especially when I have it at a shop that I know is going to do the right job and get my car working like new again. Mavis was basing their decision on what was on the original worksheet, that I had two frozen TPMS sensors and a broken valve stem, but as I informed Mavis multiple times, that wasn't even true, and I have two different shops to back that up.

Consumer

Response:

At this time, I have not been contacted by Mavis Discount Tire regarding complaint ID [redacted].

Sincerely,

Review: I have to share an experience that I had on Sunday the [redacted] of October,

and continuing into the [redacted] of October, with the [redacted] Mavis Tire

location. I picked up a nail or something in one of my tires, and because it

was Sunday, the only place around where I was that was open was Mavis

Tire. I pulled in and explained to them I had a leak and I’d like an inside

patch performed. They only do plugs there apparently, so I said OK and let

them perform the repair.

After they finished the repair, they brought my car up front, and I paid and

pulled away. I went to the gas station no less than five minutes up the road

and pulled in to fill up. I just happened to glance at my front bumper and say

HUGE SCRATCHES/RUBBER TRANSFER on my front bumper! I know

100% without a doubt that this damage was caused by their tech, because I

had just come back from apple picking, and say mud on the front of my car,

right around where the scratches eventually would be. If they were there

before I would have definitely seen them!

Needless to say I was [redacted] at this point. I take good care of my car, and

look it over constantly. I immediately went back to the shop and spoke to

[redacted], the [redacted] on duty. He was nice enough about it, but explained to

me there was nothing he could do that day. While I was outside showing

him the damage, the tech that worked on my car came out of his bay and

said “YO, I didn’t damage your car, this is [redacted]” and went back in his bay.

Wow… Really professional. I let that slide, and expressed my disgust to

[redacted], who apologized profusely. I did make the other [redacted] there call the

[redacted] and explain to him what happened. He didn’t answer, so he

left him a message. I explained to them I wanted a call from the [redacted]

first thing in the morning. I left.

The next day (Monday) I waited until 10am for a phone call. Nothing. I

started calling the store. I got an answering service up until about 1PM.

When I finally did get through, I spoke to [redacted] again, who explained to me

that [redacted], the [redacted], was with a customer, and would call me

back.

2 hours later I got a call from [redacted], the “[redacted]” and he

abruptly asked me to bring the car in. I told him I’d be there at 4:45. I show

up at the store, and immediately, WITHOUT EVEN INTRODUCING

HIMSELF, [redacted] comes out and says to me “I looked at the video footage

and we didn’t damage your car”. Wow, this is a [redacted]? I was taken

back a little by this, and asked him to see the footage. IT TOOK THEM 30

MINUTES to even find it! This tells me that they never even looked!

Regardless of this, both [redacted] and [redacted], the [redacted], both showed

At this point I’m discussing it with the both of them outside, and [redacted]

starts rubbing the scratched area of my bumper, making it worse. I ask him

to stop, and he LAUGHS AT ME! He tells me I need to calm down, and then

both [redacted] and [redacted] proceed to try to intimidate me by talking louder and

getting in my face. As far as I’m concerned, these two individuals have NO

BUSINESS dealing with the public.

At this point, because I know that I’m not going to get anywhere with the two

thugs here, I leave and explain to the both of them that I would be taking

this matter up with their corporate office. They both laughed and said “good

luck with that”. Again, just oozing professionalism.

I look up the number for their corporate office, and give them a call. I spoke

with “[redacted]” and explained to him the situation. He asked me what time on

Sunday this happened, and reviewed the “footage” from their excellent

cameras again. He explains to me that because he can’t specifically see in

the cameras any damage occurring, then it didn’t happen at the shop. I told

him because my car was not IN FULL VIEW of the cameras at ALL TIMES,

the video evidence was not enough to prove that it didn’t happen there. He

then said the most ridiculous thing I’ve ever heard….

Sir, the burden of proof is on you, to prove that we did the damage.

Are you serious? I come in for a $16 repair, and you cause $600 damage to

MY vehicle, and it’s up to ME to prove to YOU? Unbelievable. I then lost my

cool, understandably. [redacted] told me he was going to speak with the store

[redacted] and call me back the next day. He never did.

Well, [redacted], and [redacted] of Mavis Tire, this is my official complaint with the Revdex.com.

Since sharing this on Facebook, I have been a a party to insults and slurs from Mavis staff. Supporting pictures to follow.Desired Settlement: I will be filing a small claims suit against Mavis tire for 1671.00. This amount is for repair of damages, plus compensation for my time and aggravation.

Business

Response:

November **, 2014To Whom It May Concern,We respectfully decline to take any action at this time since customer has already stated he will be taking his concerns to Small Claims Court. Regards,[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

To Whom It May Concern,We respectfully decline to take any action at this time since customer has already stated he will be taking his concerns to Small Claims Court. Regards,[redacted]

Review: Upon feeling a vibration and grinding in my car as I drove, I took it to Mavis Discount Tires in [redacted] to have it looked at.

Initially, they told me my brakes were bad and calipers were wearing and required a full replacement because they were causing my brakes to basically "burn"--explaining the grinding.

To diagnose the issue, they lifted my 2008 Suzuki SX4 up and claimed to have fully inspected the vehicle. I agreed to have my 2 back calipers and brakes replaced, yet they never explained the shaking/vibrating. The grinding ceased, but the shaking/vibrating did not.

I took it back again, and was told that my tires needed to be balanced--it would be an "easy fix." They did so that day (04/*/15). My car was still exhibiting same signs of shaking/vibrating, but I assumed it was a result of just "getting old" & planned to take it back if it continued further.

Before I even had the opportunity, on May [redacted], my front driver wheel completely flew off going 65-70 in the fast lane with a tractor trailer behind me. Within seconds my car came to a complete stop and almost caused multiple accidents on the thruway. I was forced to slowly maneuver my car across a 3 lane highway to the edge because there was no available median. My front drivers side showed significant damage all around.

I immediately called for a tow, in the interim a safety patrol employee looked at my tire and my wheel and noticed the holes were enlarged, he asked me what work I had done to the car and where, I told him my tires were balanced by Mavis, he said he "wasn't surprised at all" because they were "notorious" for that. I was towed at 12 a.m. that night and called Mavis immediately the next morning.

I was directed to the [redacted], [redacted]. He told me he wouldn't be able to look at the car until the next day. The following day, he sent [redacted]--a Mavis Mechanic from [redacted] to look at the car to determine if Mavis was at fault. I received a call that day from [redacted] stating that "he received the pictures and couldn't say it was their fault, but couldn't say it wasn't." So, they arranged for me to pick up a rental car that [redacted] agreed to fully reimburse (as noted in [redacted] customer account).

[redacted] had the car towed to [redacted] in [redacted] to get a full estimate for the repairs. He explained to [redacted] that in total the repairs would be up to $3500. [redacted] then directed [redacted], a Mavis Corporate Employee, to me; who asked me specific questions about the incident to send to their insurance company in Utica. [redacted] told me he would have an appraiser sent out the next day to evaluate the worth of the car, if the worth proved to be more than the damages, they'd "pay in full." If not, I would receive only the value of the car. He then took my credit card information to reimburse me so far for the rental car. Totaling just over $600.

I was then contacted by [redacted], employee of the Utica Insurance Mavis uses--who also asked me very specific questions to be put on the record. I asked her if the appraiser already evaluated the car, as it had been a few days. She explained that she just received my case and hasn't sent anyone out yet, that it is her responsibility not [redacted]'s, and she would get back to me.

[redacted] from [redacted] maintained frequent correspondence, he told me the appraiser had came and determined my car was not going to be totaled, it was worth more than the damages.

That day, I received a call fro [redacted] stating that Mavis would not give me anything as it was determined it wasn't their fault. I had put up to 5,000 miles on it from the time I brought it in to the time of the incident and according to [redacted], who isn't a mechanic, if it were a result of Mavis' negligence the wheel would've "fallen off at 400 miles." When I asked her why the mechanics at Mavis failed to properly diagnose whatever issue my car originally had at the time while it was up in the air, she stated that I could've "easily taken it somewhere else if you still noticed something was wrong."

[redacted] from [redacted]s called me immediately after speaking with [redacted], and told me that Mavis was completely in the wrong and wanted to let me know that [redacted] was cutting off the payments for the rental car that day. I never received a call from [redacted] stating this.

I spoke with multiple mechanics, including those from Mavis, that stated the same thing--if the lug nuts weren't tightened properly and torqued correctly, over time the lug nuts would work themselves loose. As a result, the holes in the wheel would be enlarged from being loose over time, causing the wheel to fall off--which is exactly what happened to my car.

As a result of the Mavis' ([redacted]) incompetence and negligence, my life and the life of others was put at risk. After admitting fault, they are now going back completely on their word to fix my car when all of this could have been avoided by simply tightening the lug nuts properly. I have been patient and cooperated to the best of my ability with those that do not care to help me as they promised they would. My income and emotional well-being has been compromised as a result of this incident. I will be disputing every transaction ever made with this company, will correspond with their corporate office, and will be contacting an attorney to assist me in educating prospective customers of Mavis' total disregard for the lives of others, negligence, incompetence, and corruption.Desired Settlement: Mavis Discount Tires is responsible for fully reimbursing the rental car I was forced to purchase as a result of their negligence and delays. Mavis Discount Tires is expected to reimburse every transaction made with them within this past year. In addition, Mavis Discount Tires is expected to honor their initial agreement to fully cover repair damages and reimburse value of the car.

Consumer

Response:

At this time, I have not been contacted by mavis discount tire regarding complaint ID [redacted].Sincerely,[redacted]

Review: On Wednesday July**, 2013 I brought my Ford Explorer to the Mavis Discount Tire Center in Newburgh, NY to have all four tires replaced and to get a front end alignment. I specified that I wanted Firestone tires in the original size for the vehicle. My Explorer is equipped with all wheel drive and the option of four wheel drive as well. During the replacement work I was told that the right front wheel bearing was defective and the right front sway bar was broken. I authorized those repairs as well. Upon completion of the work, nobody test drove the vehicle to ensure that the repairs were sound or that the replaced parts functioned properly. I paid the bill and I attempted to drive the vehicle home. As soon as I turned onto the main highway, the vehicle began making a loud banging noise as if I struck a fixed object and it swayed from one side of the road to the other, nearly uncontrollable. I immediately returned to Mavis, somewhat shaken. The technician who did the work ([redacted]) took the car for a test drive. He said he never felt anything like it before and further, he had no clue as to what was causing it. He decided that the ABS (anti-lock brake sensor) was defective, despite the fact that the ABS warning light never lit up. He told me quite candidly, he didn't realize that a new ABS sensor was supposed to be installed with the new front wheel bearing assembly; however he said there was no new ABS sensor in the box with the new bearing and he simply overlooked it. He ordered a new ABS sensor and installed it. Again, he failed to test drive the vehicle, again the problem repeated itself and again was forced I returned to Mavis. This time I was seriously concerned. After hours of waiting, the so-called technicians decided that the computer was at fault, since it monitors the traction control system. They disconnected the battery for a short period of time and they assured me that the problem would be solved. It was not! At the end of the day the vehicle was still not repaired. On Thursday morning I returned to Mavis. The manager "[redacted]" explained that the second new wheel bearing assembly was probably defective and that they were going to replace it again. After that replacement, not surprisingly, the problem still existed. By mid afternoon their speculation was that the traction control switch on the transfer case was defective. They also determined that the entire transfer case would have to be removed to affect the repair. In a final desperate act, they called their senior technician, who was off duty that day. He agreed to come in and fix the problem. However, at the end of the day they were still as clueless as they were the day before. Having exhausted all of their in house resources, the manager ([redacted]) told me that they (Mavis) were going to take the vehicle to the Sunshine Ford, a dealership in Newburgh to be diagnosed. He said they had never faced a problem of that kind and he also stated that "it was beyond their technical capabilities." The vehicle remained at Mavis overnight and on Friday morning when I arrived at Mavis, [redacted] called me aside to tell me that he discovered what was causing the problem. He said it was due to uneven tire wear on the old tires. He said that the traction control system gradually adjusted to that condition over time with the old tires, however the new tires "shocked" the traction control system and it could not adjust to the sudden change. He further lamented that the problem was due to my negligence and therefore Marvis was not responsible for any repairs. I asked him to explain specifically what form of negligence he was referring to. He had no answer. Rather, he stood in silence with a smug look of imbecility. I asked him how he arrived at that conclusion, since by his own admission he had no idea what caused the problem or how to fix it because it was beyond their technical capabilities. Again he had no answer, however he miraculously ascertained that the transfer case was shocked by installing new tires, thereby inducing some never before experienced problem. His explanation was so absurd and without merit that I began to suspect, perhaps he was a childhood victim of lead based paint. At that point, after two days of waiting and $1134 worth of aggravation, my vehicle was still not drivable. However, I was left with no other alternative, since Mavis concluded that the problem was not the result of their actions. Upon leaving Mavis, I went straight to the Firestone Tire Center in Newburgh, where in exactly three minutes the service technician determined that the problem was not in any way related to the vehicle, but rather it was because there was one oversized tire on the left front wheel. Mavis put three same size tires on the vehicle and one grossly oversized tire on it, which caused the traction control system to sense the speed differential between the two front wheels. As the system tried to compensate for that condition it began to literally tear itself apart. The Firestone technician also told me that none of the tires were the proper size for the vehicle. He opened the driver's door and showed me a sticker with the factory specifications for the proper tire size. He then pointed out the leaking seal in the front differential, the loose front driveshaft and the clanking sound in the transfer case when he turned the front driveshaft with his hand. He told me this resulted from different size tires and that the transfer case and front differential were in need of repairs. I authorized Firestone to remove the four new tires that Mavis installed and replace them with four new tires of the correct size. Thereafter, the technician test drove the vehicle and the slamming had ceased however there was an unusual "whurring" sound in the transfer case. When I drove the vehicle from the Firestone facility, I noticed that sound as well as a clanking noise when the car shifted. I then took the car to Affordable Motors in Newburgh for a second opinion. After test driving the car, [redacted] the owner, confirmed what the Firestone technician told me. The front differential seal was leaking and it was in need of replacement. He also noticed the noise from the transfer case and he said it would have to be removed and inspected to determine exactly what repairs were necessary. Preliminary estimates suggest that $2000 is an accurate ball park figure to repair the vehicle, depending on what is discovered when the transfer case is opened for inspection. Both Firestone and Affordable Motors concurred that the odd size tire on the left front wheel of the car was the source of the problem that caused the damage. It is the worst possible condition for the drive train on any vehicle with a traction control system. The vehicle’s owner's manual warns against that very situation and it states that serious damage will result from it. Despite their incompetence, Mavis believes that they can contrive ridiculous lies to exempt themselves from any liability. Unfortunately for Mavis, when the Firestone technician alerted me to the problem, I photographed the tires that Mavis installed. The sizes are clear in the pictures. In addition, I documented the serial number of each tire, which is easily traceable through Firestone. Finally, I have the invoice from the Firestone Tire Center, which shows the tires that were removed, along with their sizes and their position on the vehicle. It also shows the tires that Firestone installed, which are the proper size for the vehicle. I advise anyone to avoid going to Mavis for any automotive needs. It is the most haphazard operation I’ve ever seen. And when the chips are down, they fill the gaps with pure B.S. thereby making it the most disreputable business I’ve ever dealt with.Desired Settlement: In addition to a full refund for the four tires and all expenses related to their installation, including the tax charges, I request that Mavis pick up the tires at my residence, since they are taking up space in my garage, thereby denying me the use of it. I have no way of bringing the tires to Mavis. I was forced to borrow a pickup truck to bring them home from the Firestone Auto Center. Considering the damage to my vehicle caused by their incompetence, the three days of aggravation that I was forced to endure and the additional expense of the tire purchase from Firestone, I refuse to suffer any further encumbrances without compensation.

Business

Response:

To Whom It May Concern,

Than You for your interest in our situation with [redacted] case#[redacted].

At Mavis Discount Tire we take out pledge of customer satisfaction very seriously. In my phone

conversation with [redacted] It was agreed that a refund in the amount $633.92 would be issued by

July **, 2013. In addition to the refund [redacted] will keep the tires he purchased as a gestures of

goodwill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: on 6/**/15 I went to mavis to have my brakes done at approximately 10am. I was informed of other complications such as a caliber having to be replaced on both sides, roaters, as well as a brake fluid flush. y car was completed at approximately 4:45pm. More than ample time to complete the job. Today on 7/**/15 after visiting [redacted] Dealership I was informed my brake fluid was filthy and needed flushing. I was also advised that if it was changed in June it would not be that dirty. I re-vistied the Mavis in which discovered the service was never completed but I was charged for it. The first manager Richard that I spoke with lied and said they sometimes use brown brake fluid to try and cover up what they did not do. The other Manager Shawn then rectified the issue. Thank God for the [redacted] Dealership because I would have never known. I will never visit that place again. Stay Clear/ first invoice# [redacted].....2nd invoice# [redacted]. How do I know all work received was actually completed?Desired Settlement: Contact by the business

Business

Response:

[redacted] returned to us on 7/**/2015 to have the brake flush in question done free of charge. The car was looked over by our location and all the rest of the brake work was inspected and found to have been completed correctly the first visit. If the customer would like to contact us at the corporate office so that we can look further into this issue we would be more than happy to accommodate her. Thank you, Mavis Support

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The brake work was not checked as I wad standig with my car on 7/**/15 the entire time it was being serviced. Why should have I had to return to have a service done that I actually paid for a month prior to? Is the good customet service to you? They still committed fraud back in june stating they provided a service in which they clearly did not. This is beyond appaling and more than unacceptable!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered 2 tires from Mavis Tire in Nanuet, NY and although ordered 4 days in advance; I was dissapointed to arrive without the tires being in their location and had taken time off from work. Corporate office got involved and dealt with a man named "[redacted]" in Milbrook ny. He arranged to have me go to their Bronx NY location several days later to buy and have said 2 tires installed. A month later one tire was damaged when parking and I called him. He said because he obtained the 2 tires outside of the usual Mavis distrubution because of his trying to get the tires in their bronx shop within 2 days; he said they were not guaranteed or did they or could they have offeree the usual road hazard guarantee because of that fact; that he obtained the 2 tires OUTSIDE THEIR NORMAL MAVIS TIRE DISTRIBUTION center? This sounded and was insane and ridiculous. I had to return to Bronx Mavis and but another tire.Desired Settlement: I paid for the replacement tire and am seeking credit for one of the 2 tires purchased in April that should have been sold with a guarantee but it was not and could not because of their errors/ poor service; bad business practice.

Business

Response:

To Whom It May Concern,

Thank you for your interest in our situation with [redacted] case

At Mavis Discount Tire we take our pledge of customer satisfaction very seriously. In my conversation with [redacted] he made it very clear to me that [redacted] was given a free wheel alignment

cost $ 79.99, a discount of $6.99 on each wheel balancing package and an $18.00 discount per tire at the time of purchaser because of the inconvenience we caused. The total discount for the original purchase

came to $129.97 plus tax.

[redacted] also made it very clear to me that [redacted] needed one of the tires replaced because he hit a curb with it. Unfortunately the tire [redacted] purchased does not have a road hazard warranty

nor was there an extended warranty available at the time of purchase.

[redacted] was again highly compensated when [redacted] discounted the replacement tire to $50.00 instead of $92.99 and waived the wheel balancing fee as a goodwill gesture.

[redacted] has now decided to stop payment on his purchase. We respectfully decline to take any action at this time.

Thank you,

Consumer

Response:

At this time, I have not been contacted by Mavis Discount Tire Company regarding complaint ID [redacted].

Sincerely,

Review: pd$700 for muffler work , a leak developed from their shoddy work , I brought in the car for them to repair it , I was the first person their I was bypassed and 4 other cars was taken before me . I do not want to go to this repair service center which is [redacted]Desired Settlement: Repair

Business

Response:

We received [redacted]'s complaint this morning via email. We have forwarded it directly to the Regional District manager of that location who will be reaching out to the customer today for resolution.

Review: On 12/**/15 I took my car for an oil change. They made the error of putting the wrong filter which cause the motor to be damaged. Mavis solution is to replaced the damaged motor with a old one. They also put the wrong type of oil.Desired Settlement: Replacement of a new motor. Money back for oil change.

Business

Response:

This customer had 95,683 miles on her motor when the incident occurred. Mavis is willing to replace her motor with one that has about 52,000 miles on it..that is about 43,000 miles less than the customer's motor. This is the final resolution Mavis has for the customer, as we are only obligated to replace the motor with one that is of equal mileage to her original. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I went to Mavis Tire in Franklin Square, NY on 12/**/14 for repair of a slow leaking right rear tire. Later on that day the same tire was leaking air again. I returned to the same shop & asked for them to repair the tire once more. I was told that they leak was patched & repaired again. A couple of days later, that same tire was leaking air again. On 01/**/15, I brought my vehicle to the [redacted] Mavis Discount Tire location for repair of that same tire. They assured me , that the tire was repaired this time. On 01/**/15 , I went to take my car to work in the morning & once again discovered a significant loss of tire pressure with that same tire.Desired Settlement: At the very least, I expect a refund of $ 24.23 that was charged to me for service on 12/**/14. For the repeated inconvenience I incurred with this matter, I would like a complimentary tire to replace the one, that should have been properly repaired in the first place. At not time, did any of the staff at either location recommend that I replace the tire in question with a new one. I would have done such if I was advised to do so. I feel their unsatisfactory workmanship & service placed me at undo risk for a flat tire or a tire blowout.

Consumer

Response:

At this time, I have not been contacted by Mavis Discount Tires regarding complaint ID [redacted].Sincerely,[redacted]

Review: On 10/**/14 I request a tire rotattion & balance, with a full wheel alignment from this repair shop. After leaving my car there for over two hours I finally recieved my car back. There was no repair done to the alignment of my steering. It was still pulling to the right hand side of my vehicle. which I noticed after leaving mavis discount tire. After further inspection of my vehicle tires I noticed that there weren't rotated at all. I then proceeded to call mavis back to inform them of my concern. I spoke to a person named [redacted] who was acting as [redacted] that day. He then told me to bring my car back becasue the repair man forgot to rotate the tires. So, I then too my car back to mavis so that they could rotatae my tires in which they should have done in the first place. After, them rotating my tires [redacted] told me I was all set to go. But, I then noticed that my car was being taken back to their tire alignment machine. While watching my car on the machine I notice that all four tires where out of alignment. I asked [redacted] for a computer print out of before and after the alignment and he agreed to give me one. Then all of a sudden he claimes the machine printer wasnt working. Little did he know the repair man named [redacted] told me that [redacted] never advised him that I request a refund. The next morning I called back to speak to the [redacted] named [redacted] who advised that there was nothing that he could do. He was very unhelpful and also rude and so is his staff. I told him that there frauds and tried to take my money and get over on me.Desired Settlement: I want my money back.

Consumer

Response:

At this time, I have not been contacted by Mavis Discount Tire regarding complaint ID [redacted].

Sincerely,

Review: On Sat 4/**/16 at approx. 12:30pm I brought my car in for inspection and a front brakes& rotors job. At 2:00pm I came back to see if my car was ready..at that time I was told that my rear brakes and rotors were worst than my front..so I agreed to have them done as well. 1 hour later a young lady called me to say that my tire was worn down to the thread. I explained to her that all of my tires were only bought last year and that they were all covered under warranty..She then says the tire is only covered under hazard warranty and they wouldnt honor it based on that. She offered an explaination thatI should have gotten a wheel alignment.. But At No Time was I advised of that when I purchased them at the very same Mavis Tire Discount Store. So I have now been charged for another brand new tire 17" Westlake $56.20+$9.99 computer balance and $8.00 for warranty by thread depth..on top of $242.96 in parts..$202.99 in Labor alone! Totaling $571.98which is Outrageous!!Not only that..but I still need a wheel alignment as per the guy at the service desk! I think this was a complete Rip Off and I will thouroughly pursue my complaint until resolved.The Public should be made aware of it.Desired Settlement: I would 1st like an adjustment to my bill. I dont think it is fair to pay for a tire even at a discounted price, that I just purchased 1yr prior..wouldnt cover it based on a technicality. What poor Customer service.. These buisnesses often get over on patrons, because we are at their mercy when it comes to vehicle repairs., because they know it wouldnt have passed inspection without these so called" necessary repairs" I'm disgusted and dissappointed.

Review: November **, 2014, the morning after [redacted], my husband and I took our 2011 Mazda CX-9 in to have the front breaks changed. We left the car there all day and picked it up at around [redacted]. We paid $281.74 (way more than we had anticipated). Everything seemed fine, the car was driving fine until a couple of weeks later my husband , two kids and I were in the car and heard an unusual banging noise. We lowered the radio and listened, but we didn't hear it again until a couple of days later. The noise was very random. We both looked under the car to make sure I didn't accidentally get something stuck, but there was nothing. The noise began to get louder and more frequent. I don't know much about cars, but I was scared that it may be the axle or something that holds the tires in place because it felt as if something was going to break. My husband then took the car to a mechanic close to his job. The mechanic lifted the car and said he couldn't see anything wrong with the car, everything looked new and the car looked like it was safe to drive. He told my husband if the noise got more frequent or louder to bring the car back. Within 2 days the noise was constant and louder. Since the first mechanic wasn't available, my husband took it to another guy who said it sounded like it could be the axle or wheel bearing. The mechanic said he would order the wheel bearing and an axle and when they took it apart, they would be able to tell what it was. By this time the car was just sitting in our driveway because due to the loud and constant noise and the bad weather we were afraid to drive it. Finally, my husband's cousin that knows a lot about cars decided to take a quick look. He lifted the car and when he went to take the front driver wheel off to check the pads he was able to remove the 5 lug nuts with his bare hands, he checked the other tires with a wrench torque and they were all tightly secure between 70 and 100 lbs. pressure.Desired Settlement: I would at least like to get my money back