Mavis Discount Tire

Review: Took my nissan mini van in to switch snow tires which I purchased a few months back from them with standard tires. When I put the tires on prior to the winter I had asked them to check my break pads and they told me that they where perfectly fine in both front and back. Now they insisted that the rear pads and rotors needed changing as well as the break fluid. I explained that I couldn't afford it and that they can only change the pads for $69 if necessary. They insisted that the rotors and fluid needed changing as well and that I was putting my safety at risk. I asked them to change the front pads also and again the guy told me to change the rotors as well. I refused but he relented until I agreed. He insisted that it was not safe to just change the pads. After doing some research and reading similar feedback online from other shoppers its clear to me that I did not need to replace my rotors and did not need to change the break fluid. Also notice after reading the invoice in detail that they didn't even change the rotor but put on a "rotor slip-ons". There are dozens of similar feedback online from other shoppers.Desired Settlement: Would like a full refund for unnecessary services sold to me. When all I needed was to switch from winter tires to summer ones.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The rotors on my vehicle did not require changing nor did the break fluid. They will no longer get any business from me.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I HAD NEW BRAKES AND ROTORS INSTALLED ON MY DODGE VAN ON SEPTEMBER * AT THE MAVIS DISCOUNT TIRE FLORIDA NY LOCATION. THEY INSTALLED INFERIOR QUALITY METALLIC BRAKE PADS ON MY VAN, AND GAVE THE VAN A FLAT TIRE BECAUSE A SCREW ON THE GARAGE FLOOR PUNCTURED THE TIRE OF MY VAN. THE VAN NEEDS EITHER CERAMIC OR AT THE LEAST SEMI METALLIC BRAKE PADS. BECAUSE OF THE INFERIOR PADS THE BRAKES SQUEAK WHEN APPLIED. AFTER BRINGING THE VAN BACK ONCE AND NOT HAVING THE PROBLEM FIXED . THEY TOLD ME THE TIRE HAD TOO MUCH AIR THEY DID NOT NOTICE THE SCREW IMBEDDED IN THE TIRE AND SAID THE BRAKES NEEDED TO BE LUBED .I CONTACTED CUSTOMER SERVICE, PATRICK RESPONDED HE WAS VERY NICE ON THE PHONE. HE TOLD ME TO RETURN THE VAN TO THE FLORIDA NY LOCATION, THAT THEY WOULD PUT NEW BRAKE PADS ON AND FIX THE TIRE. WHEN I ARRIVED AT THE FLORIDA LOCATION THE MANAGER DID NOT REMEMBER PATRICK TELLING THEM TO REPAIR THE PROBLEM AND THEY DID NOT KNOW I WAS COMING, FIRST THEY TRIED TO CHARGE ME TO FIX THE FLAT THEN THEY JUST PUT LUBE ON THE BRAKES BUT DID NOT GIVE ME NEW PADS. AFTER LEAVING THE SHOP I NOTICED A BANGING COMING FROM THE BOTTOM OF THE VAN. AGAIN I CONTACTED PATRICK AND ASKED TO BRING THE VAN TO A DIFFERENT LOCATION AS IMO THE FLORIDA NY MECHANICS AND MANAGER ARE INCOMPETENT, PATRICK TOLD ME I COULD BRING THE VAN TO THE [redacted] LOCATION IN [redacted]. THE MECHANICS AT THIS LOCATION DISCOVERED THE MECHANIC AT THE FLORIDA LOCATION HAD LEFT HIS PLIERS ON THE BRAKES AND THIS IS WHAT WAS CAUSING THE BANGING NOISE. THE LUBE HAS WORN OFF AGAIN AND THE BRAKES ARE STILL SQUEAKING WHEN APPLIED. THE VAN NEEDS PROPER BRAKE PADS.SINCE I AM NOT GETTING ANYWHERE DEALING WITH THIS COMPANY I WAS WONDERING IF THE Revdex.com MIGHT BE MORE SUCCESSFUL. TIME IS OF THE ESSENCE AS I HAVE NOT PAID MY CREDIT CARD BILL FOR THE REPAIR AND WILL NOT PAY UNTIL THE WORK IS DONE PROPERLY.Desired Settlement: REPLACE THE METALLIC BRAKES WITH EITHER CERAMIC OR AT THE LEAST SEMI METALLIC BRAKES.

Business

Response:

We will contact Patrick and inform him of your concerns and what you would like to do to rectify them. We will have him contact you. Thank you

Review: On 10/**/2015 I took a 2004 Mazda 3S 5-speed manual, to Mavis Discount Tire in [redacted] for 4 tires, a PA inspection, and wheel alignment. A few hours after the car was dropped off I received a phone call stating that in order to inspect the car it would need the rear shock replaced, as well as the stabilizer links and right and left control arms. We advised them to proceed with those repairs. On 11/**/2015 we picked up the car paying for the repairs, tires and wheel alignment. The following Monday my wife advised me that the car was out of alignment and making a loud clunking noise. Since she works outside of operating hours we were unable to get the car back immediately. She then called Mavis Discount Tire in Florida , NY since it is close to her job. They advised her that they would honor the work done in the [redacted] location and to bring it in.

On 11/**/2015 the car was dropped off at the [redacted] location. Later that afternoon my wife received a call stating that the car needed a wheel alignment, front struts, a stabilizer link, and a left front axle. The gentleman advised her that the [redacted] location should never placed a inspection sticker on the car as it was unsafe to drive. After hearing this information I contacted both the [redacted] location and the [redacted], I was unable to get a reasonable explanation as to how they would inspect an unsafe car and how these problems could have been missed. Additionally, a wheel alignment had been done and the stabilizer link was replaced just 9 days before. I advised the [redacted] location to proceed with repairs.

On 11/**/2015 while driving my children to school, my wife made a turn through an intersection and the axle broke. I had to leave my job and get the car towed. The closet location to the car was the [redacted] location. I was advised after several phone calls to have the car towed there. I was assured that I would be reimbursed for the towing expense. Upon arriving at Mavis Discount Tire in [redacted] I was advised that the [redacted] location had installed the incorrect axle into the car. The car is a 5 speed manual transmission and an axle for an automatic was used.

After repairs, I picked up the car and was refunded the cost of the stabilizer links that had been replaced twice in 9 days. I was again assured that the towing cost would be reimbursed. Over the following weeks I spoke to various employees at both locations. Each time I was assured that something would be worked out. The car was still making a clunking noise, repair costs had not been reimbursed. On 02/**/2016 I was finally told that nothing would be done about reimbursement of repair costs or towing expenses.

On 02/**/2016 the clunking noise became unbearable. Suspecting that it was a rear shock my wife took it to the Mavis in [redacted] as they should have been under warranty. The problem turned out to be the shock mounting. A problem that obviously existed at the time they claim to have replaced the rear shocks.Desired Settlement: I am requesting a refund of the repair costs for services that were either not done and/or done incorrectly. I am also requesting reimbursement for the towing expenses. Mavis Discount Tire knowingly placed the lives of my wife and children in danger. They inspected a vehicle that was unsafe and replaced incorrect parts causing a break down in the middle of intersection. Multiple unsatisfactory repairs have caused lost time and pay at work for both my wife and I. I have made multiple attempts at resolution but have been told by the district manager of the [redacted] location that it is the problem of the [redacted] location and vice versa from the District Manager of the [redacted] location. Considering the circumstances I may also find it necessary to report Mavis to the State of Pennsylvania for inspecting vehicles that are unsafe to drive.

Business

Response:

Customer was refunded $330.00 via check that was mailed out on 2/** for all axle work and towing bill. Customer also had his axle warrantied along with his, stabilizer links and rear shock mounts. Customer is satisfied with resolutions from both regional managers for both the Matamoras and Florida locations. Thank you!

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Two separate locations have failed the repairs on this vehicle, requiring re-work. The car was inspected and passed inspection while still unsafe. Four months went by without so much as a word from a corporation that makes millions of dollars in relation to problems that were associated with this, extra costs incurred from missed work, due to their failure, or even an apology. $330 check was received on March [redacted] and has been placed in an envelope to go back to the corporation. $330 dollars is far from unacceptable, as was told to the Regional Manager's and store managers of both locations, including a strut job that was paid for during all of these repairs, and just 4 months later, miraculously the strut mounts just decided to fail, in which the tech at Mavis stated "I've never seen strut mounts so corroded." Don't you think if they were inspected the first time the car had struts put in they should have been replaced. This is a million dollar corporation doing shoddy work on customer vehicles, with shoddy inspection practices. ** location said they couldn't understand how the ** location could have inspected the car and sent it on it's way with the issues it had, which means my twin 7 year old girls, were being driven in an unsafe car.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The regional manager to this location has made the customer an additional offer in regards to his complaint, he is waiting to hear back from the customer as to whether or not he is happy with that offer. thank you

Review: installation exhauet system, 1993 northstar cadilla touring coupe eldorado. already done by m[redacted] 2009, cost $1100+tax

faulty installation at that time, not to auto specifications,outsourced. returned told no alteration s needed.

presented, exhaust eroded,corroded falling off to road. told 2009, lifetime parts 3yrs labor. agreement to replace exhaust from catalytic convert to exhust agreed at $550. work in my presence. auto returned very poor quality workmanship,no change Y-tube, mufflers attached corroted lines, not in my presence. work not to auto specification touching road, brought back x3, noise improper installation to y -pipe eroded joints,metal flanke off alignment. charge $430.00. unauthorized work. threat no payment will reinstall old corroded parts can go somewere else. service manager statement four statement repetitions old materials even more damaged than before service. forced payment for bad ,imcoplete workmamship. exhasut in stalled to corroted y- line, too low contact with road, 4 returns to shop to attempt correction not completed. I did not at any time authorize this type of partial exhaust repair (more),not called to witness work, car outsourced first installation and this. no disclosure. request restitutionin full unauthorized. service manger left paper work in car , w own account untrue statement I was told entire system will be replaced. vintage auto. no call from mangering director as requested constantly,no call back from mr. d[redacted]Desired Settlement: complete refund, work quality poor, not authorized to do only muffler work, I did not see shpo print out stating check exhaust this was done by d[redacted] one weak before, he was and stated has all prats when auto left,changed store around. also used another mechanic to intimidate me saying your crazy this is perfect. mr d[redacted] manipulative backtracking rhetoric to justify improper servives.

Business

Response:

Customer is disputing the charges on his credit card. We are going to allow the customer to receive the charge back from his credit card company so that he can receive his refund. Thank you

Review: safety issue:

were entrusted to mount, balance, install 6 new tire for his pick-up truck including installing new valve stems. upon inspection they mounted the tires incorrectly, even after they had called to verify. They were told to install new valve stems on all the tires, which is standard procedure with new tires. we inspected the stems and they are the original stems from the old tires, visibly rusted and wore with no valve caps. They were asked to wait until I lowered the tailgate to place the tires in the back of my pick-up. "No, No, No, I got it" the tech yelled to me, as he smashed one of the, rather large tire into my tailgate and dented it. This is the first set of new tires on my first vehicle. I entrusted them to provide professional service without damage to my vehicle, let alone let me leave with my old rusted, dry-rotted valve stems that undoubtedly could cause a tire failure.Desired Settlement: I want my money back and to make sure this business does not repeat this "service" to someone who does not know what they are looking at.

Business

Response:

We are happy to send out the customer a check in the amount of $151.84 to the address he has provided above. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Sincerely, [redacted]

Review: The manager forced me into buying something my car didn’t need. The work was also not done right.

I brought my car into this Mavis shop to change my front brake pads on 10/**/15. The manager checked my car and insisted all four brake pads and all four brake rotors are terribly bad and not safe. My rear brake pads and brake rotors were changed brand new a year ago at another Mavis Discount Tire shop (ironically) located at [redacted] and only had a couple of thousand miles on them (Mavis has all the records in their system). It is normally agreed by auto repair industry that brake pads shall last 30k-50k miles and rotors shall last three times longer than the brake pads. There is no way that the rotors and brakes can be “completely worn out” after several thousand miles. The front rotors looked good as well.

I doubted the rotors and rear brakes were bad as he said. But he insisted and forced me into buying them. He didn’t even give me any option to choose from. I was not wise enough at the shop and said ok. I had another mechanic look at my car and he said it is completely not possible that the brakes and rotors were worn out after thousands of miles. I called to ask my parts back for an inspection on the same day but they were closed. I called again next morning (10/**/15), but they said they already threw everything out.

In addition, this shop over-charged me for the rotors compared to the last Mavis shop at [redacted].

My final bill was $347.57. What I needed was only the front brake pads that were worth $59.99. It is almost certain that the other parts he forced to sell to me were completely unnecessary.

Moreover, my rear brakes had no problem at all before. However, after they changed new rotors, I can often hear slight metallic grating noise from my rear brake. I brought the car back but the manager insisted there was no problem.Desired Settlement: Refund the charge for the rear brakes and four rotors. The total amount for them is $282.40 including tax.

Business

Response:

Customer was not forced into buying anything. The store brought the customer out to his car and showed him which parts were worn and what needed to be replaced. After the customer was shown this he agreed to the work being done. Customer is being sent a voucher in the amount of $125 as per the regional manager even though all work was necessary as a courtesy. Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

1. I couldn’t help laughing when I read “Customer was not forced into buying anything.” It appears this shop has successfully developed a pretty good reputation of forcing people into buying things they don’t need and ripping people off over the years. After reading some reviews on Revdex.com and [redacted], I found I am not the only victim that was in same situation. I just couldn't copy and paste all the voluminous complaints about how customers became victims. Following my response are some sample victim complaints on Revdex.com and [redacted]. They are description of exactly same sales tactics as what they’ve used on me!2. The manager did bring me out to my car and show me “the parts were completely worn”. However, I didn’t see any damage/worn and disagreed with his conclusion on site. I asked the manager what was broken. The manager pointed at everywhere and said they are all worn out so badly that you cannot keep them, otherwise you are risking your life. Although I strongly disagreed with him, being scared by his threat of being “unsafe” and “risking my life”, I was forced into saying yes. 3. I spoke with the regional manager without successful resolution. The regional manager said the best he could do was to refund $75, which I didn’t accept. He didn’t even mention anything about the $125 voucher. I was not aware of same and would not accept it anyway even if I knew. ------------[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

[redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The store clearly brought the customer out into the bays and showed him what was necessary for his vehicle. If the customer did not want the work done, then he could have simply refused it. Instead he approved the work, paid for it and also signed the receipt. Mavis must always alert a customer when a part is considered to be unsafe, because if we do not, the customer could be in potential danger. That is all the store did. It is up to the customer whether or not to authorize it. Our offer of a $125 voucher still stands but that is all the compensation Mavis is willing to offer as it is pure courtesy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As I previously indicated, although the

manager brought me into the bay, I failed to see any damage/serious wears the

manager talked about. I intended to decline service. However, the manager

insisted that the wear was so bad and that I couldn’t see it because I didn’t

have the specialized knowledge/expertise/experience he has and didn’t know what

I was looking at. The manager didn’t even give me any option or opportunity to

say no. His attitude that day was like “you got to do this today and now”. I

accepted the servicer under the manager’s undue pressure and duress, including

the representation that the brakes were all worn and super unsafe, which I don’t

believe is true. Please note Mavis has failed to provide a

reasonable explanation why the brand new brakes and rotors they sold to me a

year ago can be all worn out after less than 10,000 miles while the industry

standard is 35,000-50,000 for pads and around 70,000 for rotors. The store

manager also failed to provide any evidence supporting his arguments that the

parts were actually worn and the service was necessary. Please also note that

the store manager failed to respond to almost allegations I have brought up,

including the numerous complaints about his using pressure sales tactics and

suspected misrepresentation to sell parts to people who don’t need them. How

could this manager prove he was not using the same tactic that he was so used

to on me?Attached please see my service receipt from

Mavis from last year and this year for your reference.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: While my vehicle was being serviced at Mavis Tire, the service tech lifted the vehicle by the fender instead of its factory designated jacking point. This caused expensive damage to fender, wheel well and wheel.

Mavis store manager Lorenzo acknowledged the damage and stated I needed to get repair estimates, in which I did. Once I submitted the estimates to the store manager I was told he was fowarding the estimates to his gm Robert. I was also told by Jasmin at corporate customer service ###-###-####. That Robert the regional gm would return my call. I have made 3 calls to corporate thus far after submitting the estimates, with no return phone call. I asked to speak with someone else and was told, "this man is the one who handles these situations". The store manager Lorenzo was in contact with one of the auto body shops that I received an estimate from an advised them to fax another estimated to there GM, which has been done but to date the body shop has advised me that they still have had no response from the GM. It has been almost 3 weeks and this situation has still not been rectified. I am asking that Mavis pays me the money to have my car repaired by a facility of my choice in a timely manner.Desired Settlement: I have submitted 3-4 estimates. And to date I have not yet been paid for the damages. I would like Mavis to pay me in full for the damages my vehicle has suffered by there improper jacking/ lifting of my vehicle. This is not a way to conduct business and they should be ashamed of this behavior.

Business

Response:

We are happy to repair [redacted] vehicle, we are in the process of scheduling his repairs at a body shop. We will be contacting the customer today. Thank you

Review: I came into the Mavis in Pawling NY on 12/**/13. I paid for a replacement tire, balance package, wheel alignment and flat repair. The total cost being $296.55 The alignment was never done, Mavis employee failed to provide printed receipt of the alignment. Employee also claims that the alignment was done a direct lie to my face. The total cost of the alignment alone came to $79.99 The car is my daily driver I noticed the alignment was not done, car pulls in different directions and steering wheel was not centered. The following day we got a few inches of snow I quickly realized that my car was useless unless traction control was deactivated.Desired Settlement: I'd like to be refunded for the alignment so I can bring it to a shop that actually does the work they bill for.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

[redacted] Genral Manager personally contacted me. He was polite and helped to resolve my issues quickly. A full refund was given for the cost of the alignment.

Sincerely,

Review: Brought car in for wheel bearing repair on march [redacted] for wheel bearing replacement on driver's side. Shop called and said other side bearings were getting worn, all 4 brake rotors and pads had to be replaced, hub, and new axle. I agreed to have driver's side bearings done only, front brakes, hub and axle done. Kept calling Friday morning (3/**) to find out status of repair because of a snow storm and I live 30 miles away from shop. Picked car up on 3/** afternoon @ 4, spoke to mechanic and paid [redacted], the mgr, $1150. Driving home during storm, brakes kept shuttering and not working correctly and then ABS light came on (was never on when brought in). Called shop 3/** about light. Manager referred me to mechanic and mechanic said he saw light on but never told me. Manager that took my money never told me. He said they did not have a scanner to find out why. Told him I almost got in accident and it was negligent not to tell me. Brought car back 3/** for diagnosis, After 90 min, they said it was the bearings or sensor. They would replace both on 3/**. Got car back 4/*, new prob now ball joint needs to be replace AT MY COST, now steering wheel not straight, vibrations, and oil leaking. Called corp and he admitted to seal broken on axle, and they would replace ball joint at [redacted] loc. (with loaner for me) 4/* brought in, no car waiting. Had to wait 21/2 hours for rental, missed work. Picked car up 4/**.Desired Settlement: Want refund on repair. My husband lost countless hours of work. had to drive there 3 times(live 30 miles) for repairs on problems caused by them. Oil all over driveway. Shop kept lying to me trying to get me to pay for repairs. Said no one was there to tell me about ABS light, had no scanner to read error code, told me about ball joint after scanner read. Manager admitted he didn't tell me because they found out after 2nd repair. Said not responsible for rental car late( they arranged it)

Consumer

Response:

At this time, I have not been contacted by Mavis Discount Tire regarding complaint ID [redacted].Sincerely,[redacted]

Review: On April [redacted] 2015, I dropped my vehicle off at Mavis to have 2 tires repaired. The car was damaged while in the care of Mavis. I was initially told that they would repair the damage caused to my vehicle and given money to take the train home on Tuesday evening. On Wednesday management decided that they needed to speak to my mechanic to ensure he had not used old parts when he replaced my clutch, basically blaming myself, my mechanic and anyone else that they could in order to not take responsibility for their careless error.

Customer service forwarded my complaint to the [redacted] who was incredibly rude and condescending. After several calls to customer service that were not returned as well as calls to the customer service department that were not returned, I called the store in a final attempt as resolution on Friday May * and the [redacted]

transferred me to a mechanic instead of speaking to me. I asked the mechanic to please have a [redacted] contact me. The mechanic returned my call and I was told that Mavis was not going to fix my car. After paying them to replace tires I had to have my vehicle towed and now have to pay out of pocket for something that I am not responsible for.Desired Settlement: I tried several times to have this issue resolved to no avail. I would like Mavis to take responsibility for their error and make me whole for the damage that they caused to my vehicle.

Consumer

Response:

At this time, I have not been contacted by Mavis Tire Supply regarding complaint ID [redacted].Sincerely,[redacted]

Review: I brought my sons 2013 Honda Accord in for new tires. Without my authorization they claimed to rebuild his TPMS sensors and charged me for it.However this car doesnt have TPMS sensors in the tires to rebuild,so I confronted Becky at the service desk and Kristopher M[redacted] the service managerand they both lied to my face and said there were TPMS sensors in my tires and they rebuilt them. I went home after paying and visited my mechanic and called Honda and they confirmed that I was scammed. I gave Mavis a bad survey through email and then spoke to Sherbert C[redacted] Store Manager and received a refund. My TPMS light had been coming on since they worked on my car and was told to bring it back again to recalibrate it, however theres no TPMS sensors in the tires so it couldnt been done. So Mr C[redacted] got authorization from Headquarters for me to bring the car to Honda and get the indirect sensors recalibrated. I did at the cost of $136.87 and tried numerous calls and visits to get reimbursed but I havent seen any money yet.Desired Settlement: refund of $136.87 as promised

Business

Response:

This customer's credit card was credited 1/**/2016 in the amount of $136.87 at the [redacted] location. Credit card refunds can take up to ten days to appear on an account, sometimes more depending on the bank. The customer should try to contact their bank to see what their policy is on refunds. Thank you

Review: I RECENTLY HAD MY VEHICLE SERVICED AT MAVIS DISCOUNT TIRE, NEWBURGH, NY LOCATION WITH AN OIL CHANGE AND TIRE ROTATION ON 10/**/13. I HAVE BEEN A CUSTOMER OF THIS BUSINESS FOR SEVERAL YEARS HOWEVER AFTER MY RECENT EXPERIENCE WITH THEM I WOULD NEVER USE OR RECOMMEND THEM TO ANYONE EVER AGAIN. I BEGAN HEARING A GRINDING SOUND COMING FROM THE REAR OF MY VEHICLE ON 10/**/13. I COMMUTE TO NEW YORK CITY EVERY DAY WHILE DRIVING TO WORK ON FRIDAY 11/*/13, I BEGAN TO HEAR A VERY LOUD GRINDING NOISE COMING FROM THE LEFT REAR TIRE OF MY 2010 FORD EXPLORER. UPON GETTING TO WORK I LOOKED AT THE REAR TIRE TO NOTICE THE TWO BOTTOM LUG NUTS WERE NOT ON MY TIRE AS MY TIRE WAS ALSO WOBBLING OFF OF MY VEHICLE. AS FOR THE OTHER THREE LUG NUTS WERE VERY MUCH LOOSE AND COULD BE EASILY REMOVED BY TAKING OFF WITH YOUR FINGERS. THIS IS EXTREMELY IMPOSSIBLE TO DO IF THEY WERE TIGHTENED AND PLACE ON THE VEHICLE PROPERLY. I HAVE AN 8 MONTH OLD SON OF WHICH IS IN THE VEHICLE EVERYDAY AND BECAUSE OF THE CARELESSNESS OF THIS BUSINESS MORESO THE INDIVIDUAL WHO SERVICED MY VEHICLE ON THIS DAY, MY TRIP COULD HAVE BEEN EXTREMELY FATAL. THIS IS NOT THE FIRST TIME THAT I HAVE HAD THE ISSUE WITH THIS BUSINESS AS I WAS TOLD AFTER THE FIRST TIME IT WAS CORRECTED THAT I WAS ASSURED IT WOULD NEVER HAPPEN AGAIN. UNFORTUNATELY IT DID AND NOT DUE TO THEIR CARELESSNESS I NOW HAD TO HAVE MY VEHICLE SERVICED BY ANOTHER BUSINESS TO HAVE ALL FIVE STUDS AND LUG NUTS REPLACED ON MY REAR LEFT TIRE AMONG NOW NEEDING A BRAND NEW RIM FOR MY TIRE AS IT WAS DAMAGED AS WELL. THIS IS NOW COSTING ME $300.00 FOR THIS TO BE FIXED AMONG ANOTHER $250.00 FOR A BRAND NEW RIM. THIS COST TO ME IS UNECESSARY AND ABSOLUTELY RIDICULOUS AND WOULDNT HAVE TO BE IF THE SERVICE I WAS ORIGINALLY REQUESTING WAS DONE PROPERLY. I AM EXTREMELY UNSATIFIED WITH THEM AND SOMETHING NEEDS TO BE DONE ABOUT THIS BEFORE IT HAPPENS TO SOMEONE ELSE AND THE END RESULT MORE SEVERE THAN MINE.Desired Settlement: I WANT THEM TO FIT THE BILL IN FULL WHAT IS COSTING ME FOR REPAIRS TO MY VEHICLE THAT IT IS COSTING ME OUT OF POCKET TO PAY FOR THEIR CARELESSNESS.

Business

Response:

Thank you for your interest in our situation with [redacted] your case number [redacted].

At Mavis Discount Tire we take our pledge of customer satisfaction very seriously. In my call to [redacted] the regional manager of our Newburgh location he made it very clear to me that this matter was resolved with [redacted] on November **, 2013.

A new rim was provided at no cost and refund in the amount of $275.72 was issued as gesture of goodwill.

I can be reached at [redacted] extension [redacted] if my further assistance is needed.

Thank you.

Review: The car was brought in for tire pressure sensors to be put on the snow radial tires and when Mavis was adjusting the computer in the car to read the sensors, they disabled the rear defrost. [redacted] the [redacted] told me they don't have anything to do with each other and he is not responsible. However Honda service says they will have to reset the computer to run the rear defrost. That they are related if you mess up the computer, which Mavis did.Desired Settlement: Mavis has to pay for the work Honda has to do to reset the computer since they disabled it and won't fix it.

Consumer

Response:

At this time, I have not been contacted by Mavis Discount Tire regarding complaint ID [redacted].Sincerely,[redacted]

I went to Newburgh NY MDT store today because the New Windsor store cross threaded the lugs on one whell, so the studs needed to be replaced. A repair that should take no more than an hour, took 2hr 40mins, and I still have to go back because "the part store sent the wrong part". The store manager John, another manager Glenn, and all mechanics worked very hard the entire time I was there waiting. A "service manager" by the name of Brian (or Bryan) did not do anything, other than letting me know after 40 minutes of waiting that it would be another hour, which totals to 1hr 40 minutes. Except for when he spoke to me, he had his hands in his jacket pockets, just standing and doing completely nothing. He didn't work on the computer at the front desk, he didn't use the computer in the repair area, he didn't pick up the phone when it rang. When I suggested that perhaps the technician who worked on my car could use help, he said that "oh no, he is an experienced technician". If it was my business, I would have fired him on the spot. Over all, helpful general manager, poor time management, and totally useless "service manager" Brian.

Review: Went to Mavis on Thursday 11/**/13 because I had a flat. Well the tire couldn't be fixed so they said. So I agreed to a new tire. They said come back the next day and they'll have it. But, before I left they wanted me to come and look at something. It turns out I have a power steering leak. They said it's most likely the power steering pump. So, I agreed to have it fixed along with a new tire. Brought it in 8am Saturday and I told them they can have it ALL day. I get a call a little later, it is the pump. Ok, I said go ahead. Well finally, as it's getting late and no call from them I finally have to call. So, I get the car and I'm driving it home and the steering is tight and something's wrong. I go back and they test drive it and tell me oh it's probably a defective pump and we don't have it. So, I left it there overnight so they can work on it sunday. Again, I leave it with them ALL day. They never call. I have to call them again. Well, the part never comes. Ok, now its sunday night, they have it 2 whole days, and car isn't fixed and they want me to leave it another day. I told them there's no way I can do that. But they tell me the part is in route and they'll call me. So now I have to drive a car which is not SAFE!! Well, I finally called THEM Monday afternoon and of course the part is not there and I never heard a single word from them again. Car never got fixed and they do not care.Desired Settlement: I do not want to go back there as I don't trust them. I want a refund.

Business

Response:

Dear [redacted],

Thank you for your interest in our situation with [redacted] your case number ID# [redacted].

At Mavis Discount Tire we take our pledge of customer satisfaction very seriously. In my call to [redacted] the store manager of our Commack location he made it very clear to me that a new power steering pump was ordered and that [redacted] was called several times to make arrangements to have it installed under warranty.

In order to resolve [redacted] concerns he may return the power steering pump to our Commack location and receive a refund for the part and labor, or he can contact [redacted] at [redacted] to have the part replaced under warranty at no charge.. I can be reached at [redacted] extension [redacted] if my further assistance is needed.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I brought my car in for service this morning. Afterwards when I left, there was a large amount of money missing from my glove compartment. No one else had access to this except anyone who had a key, meaning me or the mechanics who were working on the car. When I called Mavis, they put me through to the branch manager who said he would look at the video tapes later this week. Later this week? I'm missing $700 I took out to spend for my daughter's birthday party and that's all this person cares to put into this? I had been a customer of theirs for 5 years. He told me nobody at their company would steal from the car. I'm glad he's a psychic!Should I complain to you or the police? This is theft. This has ruined my daughter's birthday.Desired Settlement: I want my money back, which of course I won't get, so I want this person processed, arrested, fired, what have you. I want the branch manager to do something about this sad situation. He is as much of a criminal for brushing me off as the jerk who stole my money.

Review: On March 3, 2015 I signed up for the Goodyear Credit Card because I was told that if I made purchases that my purchases would be under warranty if there was any damage to the tires I purchased. Therefore, I bought two [redacted] Tires priced at $574.36. I specifically remember asking the manager at the time named [redacted] if my tires were under warranty because I was worried about Pot Holes in the state of New Jersey. [redacted]'s exact answer was "yes, if there is any damage to the tires bring them in and we will replace them no charge."On April 22, 2015 I hit a Pot Hole on interstate highway 78 going to Newark that caused a hole in my front right tire. I had to get my son and [redacted] Road Service to help me change my tires safely. Later that day I called [redacted] Discount Tire and spoke to the manger named [redacted]. I informed [redacted] of my situation and he flat out told me that there was no warranty and that [redacted] was not going to help me. I told him the only reason I signed up for the Goodyear Card and even bought the tires from [redacted] was because they told me I would have a warranty on my tires! Now they do not want to keep their word on the warranty! On April 23rd, I went to the [redacted] Discount Tire store in Dover, NJ. I talked [redacted] and [redacted] in person and they both lied to my face and told me they offered warranties nor would they offer to help me or give me a discount on buying more tires...Desired Settlement: I would like a full refund of $574.36 Or a full replacement of my damaged tire! They told me I would be under warranty and they lied!

tool stolen for vehicle tire kit.discovered special VW anti-theft lug nut tool (serated socket) was missing from vehicles tire changing tool kit after heving Mavis Tire install 3 tires. Tool was with vehicle at time of drop off for delivery. Managers denied having the tool. Replacment will cost almost [redacted] from VW and is needed to remove special anti-theft wheel stud on each wheel.Desired SettlementI want a new tool from VW, or mine back, or monetary recovery to purchase it myself.Business Response Thank you for your interest in our situation with Mr. [redacted] your case ID XXXXXX.At Mavis Discount Tire we take our pledge of customer satisfaction very seriously. In my call to [redacted] the [redacted] of out Pittsfield location he made it very clear to me that Mr. [redacted] did not provide him with a locking nut key. Mr. [redacted] used a key that we stock to remove the locking lug nuts. When Mr. [redacted] inquired about his key he was told the above and as a gesture of goodwill Mr. [redacted] offered to give him the key that we used at no charge.We respectfully decline to purchase a new key at this time and our goodwill offer to give him the key from our stock still stands.I can be reached at XXX-XXX-XXXX extension [redacted] or [redacted]@mavistire.com if my further assistance is needed.Thank you, [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They agreed to replace the tool wioth a new one. Now they will suffer the loss of a customer who had an addition 4 tire order and owns six vehicles. Bad business move by this company representative. Final Business Response May 7, 2014Revdex.com 6 Park Ave, Suite 100 Suite 100Worcester, MA XXXXXX[redacted],Thank you for your interest in our situation with Mr. [redacted] your case ID XXXXXX.At Mavis Discount Tire we take our pledge of customer satisfaction very seriously. In my call to [redacted] the [redacted] of out Pittsfield location he made it very clear to me that Mr. [redacted] did not provide him with a locking nut key. Mr. [redacted] used a key that we stock to remove the locking lug nuts. When Mr. [redacted] inquired about his key he was told the above and as a gesture of goodwill Mr. [redacted] offered to give him the key that we used at no charge.We respectfully decline to purchase a new key at this time and our goodwill offer to give him the key from our stock still stands.I can be reached at XXX-XXX-XXXX extension [redacted] if my further assistance is needed.[redacted]Mavis Tire SupplyFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They have lost a customer over their unprofessional business practice. I JUST HOPE RETALIATION WAS NOT PART OF THE REPAIR WORK WHEN THE VEHICLE RETURNED TO THE PITTSFIELD STORE. The trustworhtyness of this particular store and the company representatives who handled this case should be noted so people can stay clear of this organization. NOT A GOOD PLACE TO BRING A VEHICLE.

tool stolen for vehicle tire kit.discovered special VW anti-theft lug nut tool (serated socket) was missing from vehicles tire changing tool kit after heving Mavis Tire install 3 tires. Tool was with vehicle at time of drop off for delivery. Managers denied having the tool. Replacment will cost almost [redacted] from VW and is needed to remove special anti-theft wheel stud on each wheel.Desired SettlementI want a new tool from VW, or mine back, or monetary recovery to purchase it myself.Business Response Thank you for your interest in our situation with Mr. [redacted] your case ID XXXXXX.At Mavis Discount Tire we take our pledge of customer satisfaction very seriously. In my call to [redacted] the [redacted] of out Pittsfield location he made it very clear to me that Mr. [redacted] did not provide him with a locking nut key. Mr. [redacted] used a key that we stock to remove the locking lug nuts. When Mr. [redacted] inquired about his key he was told the above and as a gesture of goodwill Mr. [redacted] offered to give him the key that we used at no charge.We respectfully decline to purchase a new key at this time and our goodwill offer to give him the key from our stock still stands.I can be reached at XXX-XXX-XXXX extension [redacted] or [redacted]@mavistire.com if my further assistance is needed.Thank you, [redacted]Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They agreed to replace the tool wioth a new one. Now they will suffer the loss of a customer who had an addition 4 tire order and owns six vehicles. Bad business move by this company representative. Final Business Response May 7, 2014Revdex.com 6 Park Ave, Suite 100 Suite 100Worcester, MA XXXXXX[redacted],Thank you for your interest in our situation with Mr. [redacted] your case ID XXXXXX.At Mavis Discount Tire we take our pledge of customer satisfaction very seriously. In my call to [redacted] the [redacted] of out Pittsfield location he made it very clear to me that Mr. [redacted] did not provide him with a locking nut key. Mr. [redacted] used a key that we stock to remove the locking lug nuts. When Mr. [redacted] inquired about his key he was told the above and as a gesture of goodwill Mr. [redacted] offered to give him the key that we used at no charge.We respectfully decline to purchase a new key at this time and our goodwill offer to give him the key from our stock still stands.I can be reached at XXX-XXX-XXXX extension [redacted] if my further assistance is needed.[redacted]Mavis Tire SupplyFinal Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)They have lost a customer over their unprofessional business practice. I JUST HOPE RETALIATION WAS NOT PART OF THE REPAIR WORK WHEN THE VEHICLE RETURNED TO THE PITTSFIELD STORE. The trustworhtyness of this particular store and the company representatives who handled this case should be noted so people can stay clear of this organization. NOT A GOOD PLACE TO BRING A VEHICLE.