Mavis Discount Tire

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] we brought mavis a fully functional car to have a radio fuse examined  in return mavis gave us a car that was non functional .. mavis continues to insult and avoid liability for damages THEY caused.Mavis statement is false  they continue to blame the customer for what is clearly their error.they need to act in good faith and be held accountable  
 
 
 
 
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Sincerely,
[redacted]

Again, customer was made aware of the situation with his vehicle. There was no way for us to for-see the additional repairs until we began the work. We could have done the additional repairs but the customer didnt want us to because our method was more expensive than other shops (because they cut and weld which we dont do). Unfortunately, there is nothing more we can do for this customer. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I did not order the tires online on there website. I spoke with a sales associate over the phone and told me they had a sale going on specifically for these tires. The sales associate told me the tires have a 50,000 mile warranty, so If there were ANY issues Mavis would take care of it. Obviously that was a lie. I tried getting in contact with the manufacturer of the tires, but the company is south Korean. They do not speak English.  Also the tires were also not shown to me. A customer is not allowed to be inside of the shop. I had tires that were the same size on the truck that did not make any noise at all. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 The rotors on my vehicle did not require changing nor did the break...

fluid.  They will no longer get any business from me. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 They are saying the same thing which I mentioned in my initial complaint. I accepted the repair only because they said struts were leaking badly and will fail PA safety inspection. Now they are saying that they didn't said such thing, which is not right 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answ er Here] I sent you an inquiry over the weekend related to the call I received from the business. Have you reviewed that yet? I asked for your advice regarding my rights in this matter. This company was negligent any way you look at it. They allowed me to leave their shop before the brake problem was resolved, putting my life and the lives of others at risk. Saying that there was no one hurt does not constitute a defense for their negligence. They claim that they took a test drive following service and there was no problem. I'm sorry, but that's not good enough. The brakes failed upon driving several miles, and they failed because there was negligence on the part of their employee. In fact, the manager of the shop could not apologize enough when I had to bring it back to his shop because of the shoddy work done by their mechanic, whether or not "Gary" wants to admit it.Now as far as the recommended brake fluid flush they claim I refused, I have no recollection of that. The invoice they gave me in February does say "recommend power steering flush" on the first page and then "continued..." with the second page reflecting the words "brake fluid flush". (I gave you a copy of both invoices from February and August for your records). I doubt that proves that they actually looked at the brakes and it also does not prove that they actually communicated this to me verbally. Why would I ask them to check the brakes, and then refuse a brake fluid flush? Further I highly doubt that not having a brake fluid flush in February was the reason for the brakes being a complete wreck in August, and thus a $1,200+ bill. When the manager of the shop told me of the cost I showed him a copy of the February invoice which plainly states "customer states check brakes" with no cost listed. His response to me was that "that is why the person in February no longer works there" and that "he wasn't doing everything he was supposed to do". Those are direct quotes from the manager of the shop on August [redacted] and I think he must have had some knowledge for him to make them. What are my rights here? I cannot physically prove there was or wasn't a problem with the brakes in February (although they DID seem rather loose to me). All I can show is how bad they were in August. Can driving 5,000 miles really cause that much damage? Did "Gary" actually see the brakes in February? If not, then I'd say he has no proof that they were good either.  In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because: In response to the answer from Mavis, my vehicle is a 2016 Honda HRV which is All Wheel Drive. At the time I went to Mavis to have my tire fixed the car was not older than 6 months.  The gentleman who assisted advised they would be able to look at the tire and let me know if the tire could be fixed or if a new tired was needed. Unfortunately, I received a phone call from Mavis a couple hours later advising that a new tire was needed. The gentleman advised that they did in fact have the tire. At the time I did not know that when Mavis referred to "The Tire" that meant I would be receiving a tire that was non equivalent to the Michelin Tires that were on my vehicle. When I first went to Mavis before I even left my car in their hands the car was looked at by one of gentleman assisting me at Mavis and I was told if that if the tire had to replaced they had the tires. I gave the okay because unfortunately, I put my trust in the professionals who initially told me they had the tire. However, I do realize time passed before I realized the tire was not a Michelin and if I would have known at the time I would have not given the okay to proceed to replace the tire. I was under the impression from my first interaction with Mavis to the time I picked my car up that they provided with me the correct tire however, they failed in doing so. Also, when this was brought to Mavis's attention the employees in the store and the home office were extremely rude and unhelpful. So much, to the extent that the manager in the store said "What is She Stupid" in front of other employees and customers. This response is unacceptable and in no circumstances should you treat a Customer or anyone in that manner.  In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our records do not indicate that the customer's card was ever charged again after the refund was performed. If the customer can please provide us with some evidence that his card was charged a second time after the refund was issued we would be happy to have the Regional look into it again...

immediately. We were happy to refund the customer his money and we are happy to do it again if necessary. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:After discussing the situation with friends and family I have decided that I will not be settling for $2500.  It is insufficient compensation, and the method used to determine the compensation amount is dependent on trusting Mavis' calculations and knowledge of my vehicle's situation, which they proved they could not do when they told me the car was OK to drive after I brought it back to them.  Furthermore, telling a very clearly pregnant woman that her car is OK to drive when it is not during a heatwave in the middle of July is not only negligent or careless, but dangerous.  Had I trusted in Mavis's calculations and knowledge of my vehicle to start with, my wife and unborn son would have been put at great risk to their health.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

According to our records Regional Manager James informed the customer that she can have the brakes done elsewhere and once she returns our parts he will issue her a refund of the brake service done with us. Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 The brake work was not checked as I wad standig with my car on 7/**/15 the entire time it was being serviced. Why should have I had to return to have a service done that I actually paid for a month prior to? Is the good customet service to you? They still committed fraud back in june stating they provided a service in which they clearly did not. This is beyond appaling and more than unacceptable!! 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Customer never advised Mavis he was going to the dealer to
have the car looked at, Mavis was never notified what the dealer recommended to
the customer about replacing the motor or its diagnosis giving us a chance to look into the issue and provide a fair
resolution. Mavis was only notified that...

the motor was replaced after the
customer came to us seeking full payment from the dealership. Mavis came to an
agreement with the customer via phone call after
receiving customers letter phoned on
9/**/2015 and 9/**/2015 for a General Release form to be sent for $2500.00.
That is what it would have cost Mavis to have a used 2008 Honda Civic Motor
with equal or less mileage on it installed in the customer’s vehicle.  As
far as the ”[redacted]”… 
That was a typographical error that we can correct, It should have been written as “Two thousand five
hundred dollars and zero cents”. There was no mention of $2400.00 in the General Release letter, only the $2500.00
as settlement in good faith that was agreed upon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have...

determined that my complaint has NOT been resolved because:

[Your Answer Here]We accepted an offer for $200 in $50 gift certificated. Much less then we wanted but better than nothing. We were told they would not  have an expiration date and when we got the certificates they are good for one year. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our Regional Manager Gary called customer and tried to explain to him that back in February his brakes were fine however we did recommend a brake flush which he declined. Customer ended up needed brakes when he visited us on 8/**/2017. All the work we suggested to the customer was necessary and...

authorized. Mavis is unable to issue any kind of a reimbursement to the customer because the repairs were completed and the customer's car works perfectly fine. Our Regional Manager offered customer a voucher as a courtesy but customer refused. Thank you

Our Regional Manager has reached out to this customer to invite him back to our shop to work through his concerns with his brakes. Unfortunately, this customer has asked our Regional Manager not to contact him further. Mavis/STS is ready and willing to work through this concern with the customer...

directly. Thank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. If refund is not made, I will reopen my complaint.
Sincerely,
[redacted]

The Regional Manager reached out to the customer on this concern. Our location in Riverdale will be picking up the vehicle and finding out what repairs it may need! Thank you

Mike at the store has been instructed to reimburse the customer $200 on their credit card. He is aware and ready to do so whenever the customer can! Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

First off if my complaint was read properly they would have seen that I did not complain about the torch marks I complained about the rim DAMAGE that looks like it was hit by a downward swing from a hammer, second I was never told that the hub would been replaced but that when I get the control arm replaced they would do the alignment free of charge. Again if they read my complaint they would see that I never complained about John he was great helped me in every way he could the rude person was named Adam. Honestly the biggest load in their response is the district manager RICH calling me back I never got a call back if I had and we could have worked things out I never would have written a complaint about them but I reached out twice to them and NEVER received a response. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]