Mavis Discount Tire

Mavis did not cause the damage to the customer's vehicle, it was there prior to the store doing workThe only work performed by our establishment was a wheel alignmentThe tool we use to lock the steering wheel is placed under the steering whee,l no where near the the steering columnThe customer called another dealership to confirm if the damage could have been caused by our tool and they agreed there was no way it couldMavis is not taking responsibility for this claimThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This business has not contacted me in any way at all, I can verify this by my phone recordsThey have not called and if they had called and I was unable to answer the call they would of left a voice mail as per my request when I made the first call to the corporate regarding my complaint In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: On at 3:pm I spoke with a store manager that called from ###-###-#### and was told that he was going to review the shop videoAll side skirts on my vehicle did not need clips only the side where the employee damagedI sent the photo of the damage attached to my complaint of before when it was damaged and after the mechanic just put screw in itThe manager Kevin said they was going to order the clips and they will repair the next day, but when I returned they never even ordered it said they would put tapeWith that being said I have attached pics1) pic of damages Mavis did to right side of vehicle 2) pic of repair Mavis did to right side of vehicle the next day 3) pic of left side of vehicle that shows side skirt was perfectly fine no damages 4) pic is the right side of the vehicle prior to bring it to Mavis As you see I take pride in my vehicle and notices the damage right away once it was damagedWhich is the real reason I have filled the complaint because my vehicle was damaged not like Mavis manager said my vehicle needed clipsMy wife even told the manager that the vehicle had no damage to the right side before bringing it ibe and the manager still tried to tell us both it must have beenThe facts prove itself that my vehicle was damaged by negligent worker and was not compensatedI have sent the proof In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Invoice for when Mavis/STS last serviced the tires was provided, mavis/STS should also have our customer history in their computer In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Customer was not forced into buying anythingThe store brought the customer out to his car and showed him which parts were worn and what needed to be replacedAfter the customer was shown this he agreed to the work being doneCustomer is being sent a voucher in the amount of $as per the regional manager even though all work was necessary as a courtesyThank you

Upon investigation by our Regional Manager and Director, it has been determined that the services that Mavis/STS performed were completed safely and properlyMavis/STS will not be refunding the services which were accurately completed on the customer's vehicleThank you

Our Regional Manager has reached out to this customer and left messages regarding this complaint, but have not received any return phone calls or messagesThank you!

Revdex.com:At this time, I have not been contacted by Mavis Tire Supply regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I couldn’t help laughing when I read “Customer was not forced into buying anything.” It appears this shop has successfully developed a pretty good reputation of forcing people into buying things they don’t need and ripping people off over the yearsAfter reading some reviews on Revdex.com and ***, I found I am not the only victim that was in same situationI just couldn't copy and paste all the voluminous complaints about how customers became victimsFollowing my response are some sample victim complaints on Revdex.com and ***They are description of exactly same sales tactics as what they’ve used on me!The manager did bring me out to my car and show me “the parts were completely worn”However, I didn’t see any damage/worn and disagreed with his conclusion on siteI asked the manager what was brokenThe manager pointed at everywhere and said they are all worn out so badly that you cannot keep them, otherwise you are risking your life Although I strongly disagreed with him, being scared by his threat of being “unsafe” and “risking my life”, I was forced into saying yesI spoke with the regional manager without successful resolutionThe regional manager said the best he could do was to refund $75, which I didn’t acceptHe didn’t even mention anything about the $voucherI was not aware of same and would not accept it anyway even if I knew ------------ [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I spoke with store manager by phone on 8/**In that conversation we agreed to meet on 8/**I went to store on 8/ [redacted] and 8/ [redacted] to meet but was unable to resolve anything because he was out sickI went again on 8/ [redacted] and was told he needs a receipt showing my credit card was charged again, so I explained he would be notified by the bank because the charge is in disputeThank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Mavis Discount Tire regarding complaint ID [redacted] .Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Attached you will find a report from a 3rd party this would now make different visits all for the same issueThe alignment was never done correctly at you store, the 1st or 2nd timeI have now waisted more than enough of my time and money with this issue please resolve ASAPI was also informed yet again by a second and third opinion that the tie rods are not in need of repair and are in perfict working orderYou may want to have a meeting with your employees as they are trying to rip your customers off, as you will find in multiple reviews onlineThanks for your time In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Our Mavis/STS Regional Manager has spoken with this customer, and the two have come to a resolution on December **, 2016, to the customer's satisfactionThank you!

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Mavis was looking at the wrong tapeThis incident occurred on July *, The manager on duty clearly made the remarksMavis did offer to replace the tire at their costI countered back and said how about we go half eachThey said know, I thought that this was a reasonable solutionBut more over than anything else why did they tell me they had the tire in stock and replace it with a Cooper TireThere was absolutely no discussion on what type of tire I was gettingMy vehicle was only six months old equipped with Michelin Tires so again why would they put a different tire on the car? If I was informed that I was getting a Cooper Tire I definitely would have no replace it with whats already on my vehicle, (Michelin Tires)I strongly feel as though I was not advised properly and treated very rudely by this businessMy vehicle is a lease and when I return the vehicle to Honda they expect all four tires to be the same.Thank you, [redacted] *** In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: As per Jeff S [redacted] , the Regional Training Manager, as of 022017, this situation was "forwarded up to the office" He was supposed to contact us on 022017, which he did not We have been chasing this company around for a resolution to this, and at this point, nothing is even close to being resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Mr S [redacted] and Mavis are misleading and lyingThey have not tried to make any repair nor have they made an offerThey say they have an engine but go no farther with taking the next step in the repair processThis is twelve weeks and nothing has been done In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Upon extensive investigation into this concern, the customer came in and requested an oil change be done to the vehicleOur service manager, Dave, called the customer back and he was the one who recommended a 30,mile service on her car and quoted her about $for the 30,mile service only The 30,service ended up only being $190, plus the oil change which she initially came in for, which does have its own charge, it is not included in a 30,service plus taxCustomer did approve all work to be done and was aware of all the chargesIn an effort to ensure customer satisfaction Mavis is willing to offer the customer a $voucher for future serviceThank you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] My car engine is not making this much noise before and the oil drained because of fitting a damaged filter and when this issue happened, they replaced with a new filterUntill they got back the car and fixed it, they were being to nice and once they replaced the filter they started being rude...! I clearly see there is a lot of noise from engine after this incident In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The Somerville manager was presented with both the invoice and the car for inspection, the invoice is attached I do not have a copy of the invoice In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***