Mavis Discount Tire

Mavis/STS provided the customer with a new tire and refunded them for services paid for at our *** locationThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The Mavis Regional manager does not want to credit me for the unnecessary work done to my vehicle. I still have the ABS pulsating issue that I only had and originally went there to get fixed. I offered $towards the parts which they refused. They want me to take my vehicle back and install the old parts back. order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The tires ordered for my truck were wrong rim sizeMavis decided to "do me a favor" and pick up the correct size, but I was not contactedWhen I arrived to pick up my truck from the 3-hour turnaround service, a bill I believed was going to be$(at the time of my reservation) was actually over
$When I questioned the difference, I was met with a very indifferent, dismissive toneWhile I handed my card to Operator ***, he threw it on the counter instead of handing it back, yet another insult in the litinany of insulting actions during this visitNot contacting me, in a sense married me to the brand orderedMy free will to decide on other options was taken away because Mavis decided this was the brand I ordered so this was the brand I was gettingA $price difference shouldn't matter, but I guess we will have to eat that cost...says rude Operator ***Well, it did matterI could have entertained several other options if just one person made a quick phone call...(1) it's a discount tire center, I could have started from the beginning and ordered the correct size tire with a less expensive brand (2) I could just accept the price difference and final total cost (3) I could have cancelled my service to take my truck to the manufacturer for service if I felt the price difference was almost what I would have paid had I chosen them in the first placeEither way, no phone call and insulting customer service ended up costing me well over $instead of the $717, where I started

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved
becau we received an offer to be compensated more than weeks ago but as of yet, we haven't received a check If we do receive the check, thisnwill be resolved.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

The information provided unfortunately does not correspond with any records with the customer having visited any of our Mavis/STS locationsThank you

We will contact Patrick and inform him of your concerns and what you would like to do to rectify themWe will have him contact youThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This customer never notified our store location to inform them of any issues after the oil change was performed on 3/**/Our Regional manager reviewed the video footage and the oil change was done perfectly and completelyIt was also checked thoroughlyThere were no leaks detected when it left our facility and the oil level was fullMavis did not have the opportunity to see the carOur Regional Manager reached out to the customer and left multiple messages on 5/**/17, 5/**/17, 5/**/Our Regional Manager Patrick reviewed his documentation provided, Midas stated on 3/**/"vehicle was towed in, will crank but does not start (this means the engine was able to turn)...customer states the problem is intermittent" which means it does not happen all the timealso it says that "labor was declined" by the customer so they couldn't go into the engine to determine the cause of any potential issuesThere was another invoice from the dealer that states "tech verifies not firing on all cylinders, found cylinder & had an intake seat that went through the piston" that generally is NOT a lubrication issue due to lack of oilAgain, there is nothing on either invoice that states Mavis's oil change had anything to do with his concernsThere is nothing we can do for this customer unfortunately

Offering customer refund for brake flush, will refund on her card at the store levelThank you

Mavis installed front brakes and rotors to the customer's car back on 2/**/Customer returned to us on 6/**/2017, with a vibration/noise issueWe looked at the car and informed the customer they needed front calipersWe quoted the customer on how much the front calipers would beCustomer
felt that we mis-diagnosed the car, however, the reality was that the calipers were in fine condition when her brakes had been done months agoIf for any reason the calipers were frozen back then, we would not have been able to install new brakes and rotors on the carThe customer decided to go to the dealer and have them do all the workShe came back to us with a bill and asked we reimburse herMavis diagnosed her vehicle and let her know exactly what she neededWe would have been happy to do the work for her for far less than the dealerWe are not responsible for her dealer bill, however, in an effort to provide superior customer service the Regional Manager offered to the customer that he would refund her for the brakes we performed back in FebruaryCustomer will think it over and let us know if she would like us to send her the checkThank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.As we spoke today on the phone I told you that Mavis put a credit on my credit card in the amount
of $120 and I will continue to check with my credit card to make sure that goes through. I did find out something new today, something important that when you talk to Mavis headquarters that you let them know this. Today after speaking with you I went to my mechanic at Shell here in Connecticut to have a grease job done on my car and he called me inside to show me so I can see with my own eyes, the bolts in my front end were loose which could've potentially put me in dangerous situation, Mavis were the last people who worked on my car who balanced my tires and for the wheel alignment. When you talk to head quarters at Mavis please make them aware of this too, whoever that mechanic was who worked on my car was very unprofessional and someone should have a talking with him before something happens to someone else. I was very upset when I saw those bolts loose on my car, God only knows what could've happened had I not gone to my regular mechanic today for a grease job, I never would've known about this until something bad happened. This is very serious and shouldn't be ignored. I thank you at the Revdex.com for the quick action you got for me, thank you for doing such a good job. Please let me know when you get this email.Regards,*** ***
Sincerely,
*** ***

Upon investigation of this situation, it was determined that the noise that the customer is hearing is in fact coming from the rear brakes, not the front brakes which were installed at our Mavis/STS locationThe front brake work that was performed was authorized and necessaryUnfortunately, there
is no further action for Mavis/STS to takeThank you!

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID* ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I did call corporate office and talked to a woman than she put me on phone with another guyI do not lie did call corporate.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I was not asking for a full refundI was asking for a discount, as the problem that existed in February (whether they admit it or not) was not addressedI am reiterating my complaint, which will remainI am not interested in a voucher, since I do not trust the work done by this vendor, and as such will not be returning there, voucher or no voucher
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our Regional Manager has spoken with this customer and together, the two have come to a resolution to her complaintThank you!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This complain is not resolve *** please reopen so I can reply.They want to inspect my vehicle now that they know I live in texas I have talked to mike before and stopped by their shop to turn in all the receipts from pep boys that is all they ask for now that I am in texas they want to inspect the vehicle what kind of joke is that.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Our Regional Manager has spoken with the customer and the two are corresponding regarding resolution to this complaintThank you!

Again, unfortunately the customer has already disputed the charges on his credit cardAt this point all we can do is wait for the charge-back information to come to our corporate office and take action accordinglythank you

We have attempted numerous times to reach this customer, he is not calling our Regional back I am not sure what we can do at this point! Thank you, Alexa Customer Service Manager Mavis Tire Supply LLC *** *** *** *** ***
*** ** ***
*** *** ***

Again, it has been discussed with the customer that the damage did not occur in our careUnfortunately, there is no further action for Mavis/STS to take in this situationThank you!