Maxima E-Commerce Holdings

We are sorry but we will have to decline your request for a refund, you are outside of our return windowBy purchasing our product you agree to our terms and conditions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] They sent me a charger on Monday April ***, Thank you for your help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your help with this issueI really appreciate it Sincerely, [redacted]

The customer received a full refundSee the documentation attached

As we responded to you before, you should have included Revdex.com on the body of your claim, and you wouldn't have this issueWe took care of it, and you will be sent a new pair of sneakers

We apologize for that, please, follow the return instructions, and you will be granted a refund as per our terms and conditions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution may be satisfactoryThe purchase is set to arrive tomorrowIf it does, no further action is required Sincerely, [redacted]

We apologize for the inconvenience, due to a high demand of our product and holiday season we experienced inventory issuesYour order has been shipped, the tracking number is attached above.UPSTracking number1Z3Y97270449554221UPSTracking number1Z3Y

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] *** They sent me a charger on Monday April ***, Thank you for your help

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The second shipment was so late, and the company refused to answer my numerous phone calls, emails, and their company website chat that I was forced to purchase a different pair of shoes from a different company so that I would have the shoes purchased and ready to give as a gift for Chirstmas.Had they responded to my numerous attempts to contact them, this matter could have been resolvedThey refused and/or ignored all of my attempts to try to rectify the situation or even to find out why one order came in on time and for several weeks nothing else was shipped.When I tried to return the second shipment, I emailed them at least timesThey kept stalling and refused to give me the return address I proceeded to return the second shipment anywayThen they finally send me an email advising that I would not be refunded unless their required "RMA" was completed, signed and returned with the shoes Because of their untimely response to my request for a return address I send them the completed RMA along with the shipping/tracking information.They still have not contacted me about receiving the return Perhaps if they had better customer service my complaints would not have been necessary TIn order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Teir return policy should be extended due to faulty battery send to repair the shoeIt would make sense that within that day period I was waiting for a battery to fix the said faulty shoeAt one time the company was going to send me the label and agreed to those termsThen they changed their mind and denied my returnIf more evidence is needed I can provide the email exchanges.Below is the most recent respond to my request [redacted] *** ] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, my complaint, ID [redacted] regarding Maxima Apparel has been resolved (By clicking "OK", your complaint will be closed as Resolved.) Sincerely, [redacted]

The order has been delivered on December, [redacted] according to the tracking number [redacted]

We are sorry to hear this, but you ordered them in September, we have day warrantyIts months since your purchase

We are sorry to hear this, we are sending you the return labelYou should receive it shortly

I ordered shoes from the company Hoverkicks on December [redacted] in the amount of $88, their website states allow two day processing and two day shippingI was supposed to have received my item on December ***, when my item was not delivered I called them on December [redacted] and was told my item was due to ship on December [redacted] and that I should receive it on December ***I also emailed the company requesting a delivery status because the item was needed no later than December ***, I received a response on December [redacted] stating as soon as the shipment leaves the warehouse, a UPS tracking number would be emailed to meHave yet to receive a tracking number, when you go to track the order the status shows processing...I no longer want the shoeI have since tried to contact the company on numerous occasions via phone, only to be kept on hold for hours and then be disconnected each timeI contacted them via email as well and am not receiving a responseI decided to go on the company Facebook page to submit a complaint and to my surprise, I am not the only one having this issue with the company and think they are a scam There are numerous complaints on their site regarding money being taken from accounts and items not being received

We are sorry to hear this, we will send you the return label and grant you an exchange

As per our terms and conditions to which you agreed when purchased our shoes, in order to process your return, we need the pictures of the shoes

Unfortunately we cant give away our product, we took a look at your order, you may request an exchange, just follow up with the steps on our website [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I would like the matter left open to ensure that I receive a label to send the shoes back to fix them Sincerely, [redacted] ***