Maxima E-Commerce Holdings

The product has been delivered by Christmas as promised, see the tracking number [redacted]

Hello and a good day, Please review our terms and conditions at [redacted] Also, return policy: [redacted] You are outside of your return window, we can not grant you a refundIt has been over days of the day of the deliveryBy purchasing our goods you agree to our terms and conditions and we are not responsible for you misinterpreting themWe are sorry but we can not satisfy your request.Best, Hoverkicks Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

The customer was refunded for the second pair of shoesPlease, see the documentation attachedWhat other actions would you like us to take?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] & [redacted]

The product has been delivered, here is the tracking number [redacted] Tracking number1Z3Y

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved I had my credit card company stop payment and I have sent the products not received back to the company unopened as RETURN TO SENDER Sincerely, [redacted]

Please follow the instructions for the return processWe would be happy to refund you, if you send us the sneakers backWe can not give out free merchandisePlease call our customer service if you have questions on how to returnWe promise you wont wait for hoursThank you for understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved beca This response doesn't make sense! Why would I have requested a refund after sending the shoes back? I've been requesting a refund from the very beginning! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Shoes were advertised as day shipping (including days processing)Shoes were shipped OVER A WEEK LATERRequesting full refund In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are sorry for what has happened, we are happy to help you resolve this issueWe are sending you a shipping label next business day, and after receiving the damaged product, we will grant you a replacement if it is a manufacturer defectPlease call our customer service if you have any questions: [redacted] Best,Genesis Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

We are sorry you experienced problems with our product, we approved you for the exchange, you have to apply on our return portalPlease indicate Revdex.com in the body of the claim

You should have received the following email from our costumer service teamAlso, Rob will call you to follow up and resolve the issue Hi there [redacted] , Thank you for following up I apologize for the delay We are more then happy to resolve the battery issue on your scooter Please send us a detailed description of the issue, as well as a shipping address to send the replacement battery toPlease let me know if you have any questionsThank you and have a great day! Rob

Unfortunately we didn't have in stock the right style, the customer was contacted on January, [redacted] and agreed for change of style

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Wiring diagram requested on product in dispute In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

The order has been refunded on December ***See the attached documentation

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The company approved a exchange as proof is provided in the photos of the emails I have saved, company needs to provide the even exchange as I have waited for this to occur since approval by Rob M [redacted] on 2-**-Thank you In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:At this time, I have not been contacted by Maxima E-Commerce Holdings LLC regarding complaint ID [redacted] .Sincerely, [redacted] ***

We are very sorry that you have experienced such issueIf you contacted us within days of delivery date, we would be able to help you, however, due to our policy we wont be able to give you a full refund or a replacementAll we can do is to send you the replacement battery, please contact our customer service, they would be glad to match one to your sneakersCall us at ###-###-#### [redacted]