Maxima E-Commerce Holdings

We understand your request to return the scooter for refund, unfortunately we cannot honor that request.Refunds can only be giving to new/unused items returned to us within days of delivery, which you are not eligible for. You can send us your scooter and we can take a look at it one more
time and repair if neededAlso, note that if you followed the instructions, we would pay for the shipping the first time you sent us the product backWe are sending you the prepaid *** label this time, please see the copy attachedIt should be delivered within business daysIf you have any questions, please reach out to our customer service team, they will be glad to help you. Regards, *** Team

We accept returns and exchanges as outlines in our return policyIf you are not satisfied with a product, please fill out the return form and you will be refundedJust a reminder, you have days for a return to be made from the delivery date***

We apologize for the inconvenienceYou may return, just fill out the return form online and we will wave 15% restocking fee. ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# *** and have determined that my complaint has NOT been resolved because:
I have already expressed the fact that I wanted a full refund and they won't send me a return label or directions on how to return!!
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Horrible companyI can't seem to get them to accept my returnI completed the process and was told I would hear in a couple days, it's been weeksYou call customer service and it just keeps saying all representatives are currently busyThey probably have the phone off the hookI'm afraid I will never se my money back

The customer received his two orders, see the documentation attached

We are sorry you have experienced such an issue, you will receive a full refundPlease allow up to business days to process

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Please resubmit exchange request and we will send you the exchange pair of shoes at no cost to you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and
the matter has been resolved. The name on the account is *** ***When it is looked up the account is now removed, as if it never existed, when I talked to them on Facebook they said they found our account just by using his name, the email is ***
Sincerely,
*** ***

Due to a high demand for our product we experienced some inventory issues, however, on the tracking number it states that something is missing on the shipping address, that is why there has been delayed delivery and it still on its waySee the tracking number information attached

Revdex.com:At this time, I have not been contacted by Maxima E-Commerce Holdings LLC regarding complaint ID ***.Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved.I WANT REFUND OF $
Sincerely,
*** ***

The customer was refunded for one orderPlease see the documentation attachedShe received the second pair according to the tracking number *** if she would like to return, she has days from the delivery day to returnPlease fill out our return form and follow
the procedures in order to have a refund for the second order

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
I originally reached out to the company on December *** to discuss the possibility of exchanging the shoes (order #***) because I couldn't process it on their website because the shoes had been purchased on December ***, but they were not opened (a Christmas gift) until the *** and upon the initial usage, the right big toe lit up a different color then the rest of the shoe, the right shoe began flickering in and out and turned itself offIt would not hold a chargeI reached out the company again on the 1/* and was given a new order number (#***) to try through the website to process the returnAgain, it didn't workI reached out again on 1/and received a third order number to try (#***)This number finally worked and I was able to submit the return via the company's website including several images of the shoes as they currently are (from all angles; per their request)I corresponded with the company on the ***, ***, and *** only to receive an e-mail saying my return had been denied because it was outside of the fifteen day windowI am still hoping to get them exchanged, but if the company is unwilling to do so, then I would like a refund, to return the product and take my business elsewhere
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:At this time, I have not been contacted by Maxima E-Commerce Holdings LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID* ***, and have
determined that my complaint has NOT been resolved because:
Delivery was guaranteed within days (with allowing days processing)This was NOT completed, with unacceptable customer service (could not be reached via phone).I am requesting a full refund of purchase
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** *, You can review our return/exchange policy on our website at (***). Unfortunately, your return request has fallen outside of our return windowWe will however repair the battery issue if you are unable to do so You can send it to the
address below. Please print this email and insert this form inside the box you intend to return for repairHoverkicks *** *** ***
*** ***
*** *** ** *** Thank you! Hoverkicks Customer Service