Maxima E-Commerce Holdings

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** *** * ***, By purchasing our goods you agree to our terms and conditions, you are unable to complete the purchase if you don't agree that you have read our policiesWhen you sent us the product back you qualified for a free replacement, however, when we received the shoes
you refused to confirm the size and colorWe couldn't any longer keep the product and had to ship it back to you. We had to do the investigation if our Customer Service representative was not professional and reviewed the recorded phone callsHe did not raise his voice, or scolded you as you statedWe are able to provide recordings for the future investigation if needed. We are sorry to inform you but we can not satisfy your request for a refund. Best, Hoverkicks

The customer has received the product, if they want to have a refund, they should follow the return processUnfortunately we do not give out free merchandise

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

As the customer stated she is outside of our customer service warranty, we can not refund the purchase, however, we would be more than happy to send her the batteries for the non working pair at our cost

Due to the holiday delays in shipping the order has been delivered in separate packages and in different daysThe fallowing are the tracking numbers: *** *** *** *** All of them has been received by the
customer

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Business was again
sent a inactive USPS tracking #. They never ship out the remote kit and therefor I am keeping the complaint open. Thank you
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

We are sorry for inconveniencePlease fill out the exchange form and we will be glad to assist you. ***

Revdex.com:At this time, I have not been contacted by Maxima E-Commerce Holdings LLC regarding complaint ID ***.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your
Answer Here]
I have already informed the company that the battery was not the issue with the shoesI informed them of this in my final email to them in december, in which I received no response
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I ordered a Hover-cart as a gift for Christmas Ordered it in November 2016, website says day shipping, took weeks Site says cart fits most standard size hover-boards After assembling it, I find that it does not fit my son's I call customer service on 12/**/ where I am hold for over minutes I am told that I can return it for a refund, but I am responsible for return shipping costs and if it is damaged when the receive it, I am not eligible for a refund I end the phone call as this is not an acceptable option Thinking maybe there's an off chance my son just happens to have a weird hover-board, I drag the cart around multiple stores and cannot find a single hover-board that the cart fits I again call customer service on 12/**/at approx9:30am where I again am on hold for almost minutes I immediately ask to speak to a supervisor I explain the issue to the supervisor that I have not found a single hover-board that their cart fits He goes on to mention several brand of hover-board that they have tested their cart on The supervisor tells me that he will have photos taken of one of their hover-board attached to a hover board so that I can see how it is supposed to fithours later, after I send customer service an e-mail, I finally get the pictures Immediately I see that the cart in the picture is different than what they sent me The one they show is adjustable and is able to fit various hover-boards, the one I was sent is not I immediately send pictures of my own back to them, showing this No further communication from customer service are receivedI hear nothing from the 12/** - 12/**but take into consideration the holidays I expect at least a reply to my previous message by noon on 12/**/but nothing I send another e-mail to inquire on a status update of my complain, no response I send another e-mail again on the morning of 12/**/with no reply Finally I call customer service ask for the supervisor who was handling the issue, only to find out he is out all week The customer service rep I end up speaking with informs me that I will be e-mailed a return form I need to complete, and I will have a shipping label e-mailed to me but it will take hours I then need to repackage everything and ship the item back, and they will ship out the "correct" hover-board once the receive my return shipment and it could take up to weeks or more until I receive the replacement hover-board Horrible experience

There is no customer with such name and email in our database, in order to resolve this issue, we need the order number

We have never stated that our product works only days, we said that if it was manufacturer defect, you would notice it right awayWe can not satisfy your request for a refund since you are outside of our return policyBy purchasing our product you agree to our terms and conditions

*** ***, We have investigated this case with ***, you have received two shipments, 1st - pair of shoes, 2nd - pairs of shoesWe have attached the documentation to support our statements both from our database and from ***One pair of shoes is about kg, you had free fidget
spinners as a gift that added to the weightThe second package was about kgTherefore, it is impossible for you to receive only pairsIn order to receive a refund, you have to follow our terms and conditions Best regards, Hoverkicks Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been
resolved because:
[Your Answer Here]
Not only is it a month late but the size I wrong and it was supposed to be a Christmas present
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

There was some delivery delayThe items were shipped, see the attached documentation

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We have experienced the issue with this order, does the customer need the shoes or a refund? We can provide with either one

Hello and a good day, We are sorry you experienced problems with our product, we are happy to replace your bike or give you an upgradeUnfortunately, we do not offer refunds on used productOur customer service representative informed you about thatWhen purchasing our goods you agree
to our terms and conditions* ***Best, Genesis Team