Maxima E-Commerce Holdings

We apologize for the inconvenience, the customer may fill out the return form and 15% restocking fee will be wavedThe customer has to pay the return shipping as per our terms and conditions

Revdex.com:At this time, I have not been contacted by Maxima E-Commerce Holdings LLC regarding complaint ID [redacted] .Sincerely, [redacted]

I would like to send the shoe that do not work back and get them replaced with a new pair that worksMy son really wants these shoe! At this point we would take any boys pair of shoes in a size that works properly Thank you, [redacted] P.SThese are the pictures that the company said where not clear-

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Unfortunately I am unable to fill out an exchange form because it only allows for the the form to be filled out if the merchandise was purchased with in the last days In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I received only half of what I believe is needed I was told that I would need the whole remote kit which consists of the remote and a part in the shoe? Your company originally asked me to look into the shoe and tell you which kind I had so that you can ship the correct kit I took it as the remote talks to the part in the shoe? I only received the remote control and not the part in the shoe If I am wrong and you can tell me how to program the remote to the shoes please let me know and I will close this complaint If I need the whole kit please send itThank you [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are sorry, we do not provide such information

Please let us know it worked for you

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]The shoes are defectiveWhat are the customer protections from defective products.? The return policy does not include that information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We want you to be satisfied with our product, therefore, we will fix them for youYou should receive a shipping label within a few days, please, follow the instructions

RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because: [Your Answer Here] Yes I have... received the shoes that I ordered 3 weeks late, however they arrived broken. I will be returning then to the company In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]

We are sorry to hear thisif your both pairs of shoes are brand new, please send us pictures with the order number, and mention in the body of the message Revdex.comAfter we review the pictures and see that they are brand new, we will create the shipping label for you

We are sorry to hear you have issues again, unfortunately, we can not grant you a refundHowever, we would be more than happy to process your warranty claim for the battery you are having issues withIf you have any questions, feel free to contact our customer service

We are very sorry, but by purchasing our product you agree to our terms and conditionsIt has been over month since the purchase dateWe accept exchange/return within days of delivery [redacted] We have never stated that we have holiday season extension timeIn the future, please check the working condition of the product right after you receive it, and check return/exchange policyIf you contacted us in that days period, we would be happy to further assist you, however, our records show us you haven't made such an attemptAll we can do right now is to send you a replacement batteryPlease reach out to our customer service and we will send it to you free of charge, note Revdex.com number in your caseHopefully it will resolve the issue [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I will never do business with you again, and I will make sure I make it known that you are in the business of ruining weddings and stealing money I am done fighting this battle I have better things to do, and have made my point You have altered records or whatever you did to make it look like you are in the right, but nothing will change the fact that you stole money and ruined someone's special day I hope you can live with yourself with that in mind Hopefully you will take this experience and learn from it In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

We are sorry to hear you are not satisfied, however, after careful examination of the product, it was not the manufacturer defect, therefore it is not covered by the warrantyWe have sent you your product back on 517, you should receive it by now

We are sorry you have experienced such issue, please view our return policy [redacted] You agreed to our terms and conditions while purchasing the shoes, you are way out of exchange window, we would have to decline your remedy request

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [redacted] **I rejected because they treating the matter as if I will have to pay a restock free when they offered free two day shipping and I place the order back in December and it's just now coming Sent from my iPhone In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has not been resolved yet but a plan is in motion Sincerely, [redacted] ***

Our Customer Service Representative has contacted you today by email and left a voicemail, please confirm your address, the replacement wheel is ready to be shipped

At this time, I have been contacted directly by Maxima E-Commerce Holdings LLC regarding complaint ID [redacted] , however my complaint has NOT been resolved because: The company sent me a return shipping label (which took a week and a half to email to me) I sent the shoes back on March *** I checked the tracking and saw that they received the shoes on March *** I then emailed the company asking when I should be expecting me new shoes Attached is the response I received It is now April [redacted] and I still do not have my shoes This has been going on now for months In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]