Maxima E-Commerce Holdings

We apologize for that, please, follow the return instructions, and you will be granted a refund as per our terms and conditions.

We are very sorry you are experiencing this issue, however, we have return/exchange policy, and by purchasing our product you agreed to our terms and conditions. If you were within your 30 days period, we would be happy to assist you. As you noted in your message you are over 30 days. As a courtesy,...

we sent you a battery replacement free of charge, we tried our best to assist you.

The order has been delivered on December, [redacted] according to the tracking number [redacted] .

As per our terms and conditions to which you agreed when purchased our shoes, in order to process your return, we need the pictures of the shoes.

We approved you for the return. The email has been sent on 2/**. Please fill out the RMA and place it inside of the box when returning. The copy of the email sent is attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 Nothing has changed and now Hoverkicks is saying I have the original shoes which I do not. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The product has been delivered,  here is the tracking number [redacted] Tracking number1Z3Y97270450946304

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]
 They sent me a charger on Monday April [redacted], 2016....

Thank you for your help.

Due to the inventory issues, we weren't able to sent the pair of shoes the customer ordered, that is why we had to cancel her order. The customer has been refunded for their purchase. Unfortunately our company doesn't give free merchandise as the customer wanted this to be resolved. She can place a...

new order for the styles that are available.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is NOT satisfactory to me and the matter has NOT been resolved.  I had my credit card company stop payment and I have sent the products not received back to the company unopened as RETURN TO SENDER.
Sincerely,
[redacted]

We are sorry to hear this. if your both pairs of shoes are brand new, please send us pictures with the order number, and mention in the body of the message Revdex.com. After we review the pictures and see that they are brand new, we will create the shipping label for you.

As per our terms and conditions the item was under warranty period. You have received a brand new scooter, you were accepted for the exchange not for a refund. Also, free shipping is not part of our return policy. We are very sorry to inform you we are not able to satisfy your request.

I am requesting a refund for products not delivered, 2 pair of hoverkicks shoes that weren't sent or delivered. The order still says processing and its been a week. No one will answer the phone at this company or respond to my email. Thanks

We are very sorry, but by purchasing our product you agree to our terms and conditions. It has been over 2 month since the purchase date. We accept exchange/return within 15 days of delivery. [redacted] We have never stated that we have holiday season extension time. In the future, please check the working condition of the product right after you receive it, and check return/exchange policy. If you contacted us in that 15 days period, we would be happy to further assist you, however, our records show us you haven't made such an attempt. All we can do right now is to send you a replacement battery. Please reach out to our customer service and we will send it to you  free of charge, note Revdex.com number in your case. Hopefully it will resolve the issue.  [redacted]

Revdex.com:At this time, I have not been contacted by Maxima E-Commerce Holdings LLC regarding complaint ID [redacted].Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved beca
This response doesn't make sense! Why would I have requested a refund after sending the shoes back? I've been requesting a refund from the very beginning! 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customer received a full refund. See the documentation attached.

We apologize for the inconvenience, you were approved for the return or exchange on January, [redacted]. Please follow the exchange/return steps.

We are sorry for the inconvenience, you have been approved for a refund. Please send us the shoes back, there is an RMA form attached you have to fill out and place inside of the shoe box.

Revdex.com:At this time, I have not been contacted by Maxima E-Commerce Holdings LLC regarding complaint ID [redacted].Sincerely,[redacted]