Maxima E-Commerce Holdings

Hello and a good day, Please review our terms and conditions at [redacted]Also, return policy: [redacted]You are outside of your return window, we can not grant you a refund. It has been over 30 days of the day of...

the delivery. By purchasing our goods you agree to our terms and conditions and we are not responsible  for you misinterpreting them. We are sorry but we can not satisfy your request.Best, Hoverkicks Team

Due to the high call volume to our customer service around holidays, we were working very hard to resolve all the issues, and couldn't come back right away to some customers. Please send us an email, we would be more than happy to send you the battery replacement at our cost.

I would like to send the shoe that do not work back and get them replaced with a new pair that works. My son really wants these shoe! At this point we would take any boys pair of shoes in a size 5 that works properly.  Thank you, [redacted]  P.S. These are the pictures that the company said...

where not clear-

The product has been delivered by Christmas as promised, see the tracking number [redacted] .

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Genesis has been ignoring these issues since the very beginning, and they completely ignored the issue with the tire again.  They say that I can start a claim now that the Revdex.com is involved, but that is more money out of my pocket to have to ship parts to them.  It's a trick to stall and make me pay even more, and it's not fair.  I have already spent way too much on this scooter.  And, what if they decide that their battery is fine, even though I know it is under performing?  Then, they send it back to me and I pay again?  I have no confidence that this company is going to fix these issues.If you have reviewed the correspondence between myself and Genesis, you will see that they do not care at all to fix these problems.A refund, at this point, is the only genuinely viable solution.  Second to that, they can mail me a new battery and flat free wheel.  Starting a new claim for my battery will not fix the problems that I have been having with this scooter.  It will only provide Genesis the means to stall refunding me for a faulty product, while I commit even more resources.  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I want what I paid for theses shoes 49.99 as they owe me this I want people to know how they do business with their customers when it states that they will refund  or exchange but the owner I spoke to telling him matter said I could keep the defected shoes as I ordered 4 pairs 2 blue and 2 red...

but could not exchange them I told him I am not keeping defected shoes .

We are sorry to hear this, we are sending you the return label. You should receive it shortly.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
I have been dealing with this issue since December [redacted].  I ordered the initial pair of Hoverkicks for my son.  They were defective and it took until early January for them to authorize an exchange.  I received the replacement Hoverkicks and they did not work.  I have been emailing the company since mid January with no resolution.  Some emails have directed me to begin the return process, while others say that I cannot return the shoes.  Additional emails state that I can exchange the shoes while others say that I cannot.  The last communication stated that the company apologized for the miscommunication as it was there fault and that I could get replacement batteries.  I am not sure what the issue is with the shoes, but do not find getting a replacement battery a sufficient manner in which to resolve two pair of defective shoes.  As of last night, I emailed the company to inquire if they would pay the shipping as I have already incurred shipping costs to ship the first pair of defective shoes back.  I would like to request a refund to include shipping both pair of shoes back (I have one pair and one has already been shipped back).  I have been unable to reach anyone via telephone; to that extent I have been placed on  2 hour holds still speaking to no one.  It has been a complete waste of time with no resolution to the matter.      
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

We have filed a complaint with our credit card company and they have withheld payment to the company and credited our account, but they have also informed us that the company has 90 days to file a counter-complaint.  If they do, the result might be that we will have to end up paying the $69 charge.  Therefore, we will not know if this matter is resolved for another 90 days.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for this inconvenience. Due to unexpectedly high demand for our product, we encountered severe inventory issues. We canceled your order on December, [redacted] Please allow 3-5 days your card issuer to credit your account.

The customer was refunded for the second pair of shoes. Please, see the documentation attached. What other actions would you like us to take?

You should have the new shoes shipped to you within 3-5 business day of the non working shoes delivery.  Thank you,  Hoverkicks

We want you to be satisfied with our product, therefore, we will fix them for you. You should receive a shipping label within  a few days, please, follow the instructions.

At this time, I have been contacted directly by Maxima E-Commerce Holdings LLC regarding complaint ID [redacted], however my complaint has NOT been resolved because:
The company sent me a return shipping label (which took a week and a half to email to me).  I sent the shoes back on March...

[redacted].  I checked the tracking and saw that they received the shoes on March [redacted].  I then emailed the company asking when I should be expecting me new shoes.  Attached is the response I received.  It is now April [redacted] and I still do not have my shoes.  This has been going on now for 2 months. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

[Your Answer Here]
 We did not agree to another style!  That is totally untrue.  We asked for a refund as we had not other option since they never actually had the product which is also not a reasonable may to resolve for what I imagine is a large number of people.   Being dishonest only makes us further frustrated.  
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry to inform you that you are outside your 30 days return policy. By purchasing our goods you agree  to our terms and conditions, the detailed instructions you may view on our website [redacted] Best,  Hoverkicks

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has not been resolved yet but a plan is in motion.
Sincerely,
[redacted]

We are sorry you have experienced such issue, our customer service worked on reviewing your exchange claim, and it usually takes up to 3 days. Today you have been approved for the exchange and have been sent prepaid label.

We are sorry you experience such issues, if you are not satisfied with the product, you may return/exchange the items, please read our terms and conditions. Do not miss the 15 days period after delivery date to move further with your request. We suggest you doing this right away. Information about...

return/refund can be found on our web site, or contact our customer service, they would be glad to assist you.