Maxima E-Commerce Holdings

Customer received both shoes, the delivery was made in two separate dates. Here are the tracking numbers: [redacted]

We are sorry, we do not provide such information.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your help with this issue. I really appreciate it. 
Sincerely,
[redacted]

Since you are not our customer, you haven't ordered from us, we do not know what model of shoes you have. We will send you a battery replacement by the end of the week to go with your remote controller. This is all we can do in this situation. If you experience any other issues, please contact the person who you purchased your product from.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The shoes are defective. What are the customer protections from defective products.? The return policy does not include that information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Wiring diagram requested on product in dispute 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Please follow the instructions for the return process. We would be happy to refund you, if you send us the sneakers back. We can not give out free merchandise. Please call our customer service if you have questions on how to return. We promise you wont wait for hours. Thank you for understanding.

We have a charge back on your account, our company can not satisfy your request. Please call your credit card company to resolve.

Our Customer Service Representative has contacted you today by email and left a voicemail, please confirm your address, the replacement wheel is ready to be shipped.

We are sorry to hear you are not satisfied, however, after careful examination of the product, it was not the manufacturer defect,  therefore it is not covered by the warranty. We have sent you your product back on 5/**/17, you should receive it by now.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Their website...

promised 2 day order processing and 2 day shipping which would have totaled 4 days in which I should've received my order. Instead it took 14 days before it was even shipped. I would consider this being an isolated unexpected delay that was out of their control but many, many other consumers have posted complaints of the same nature in regards to this company over the course of the last 12 months, therefore showing a pattern of the company promising something that they simply do not deliver. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The item was delivered, see the tracking number attached.

We are sorry to hear this, but you ordered them in September, we have 15 day warranty. Its 5 months since your purchase.

We are sorry you experienced problems with our product, we approved you for the exchange, you have to apply on our return portal. Please indicate Revdex.com in the body of the claim.

Hello and a good day, We are sorry for the inconvenience, when you purchase our goods you agree to our terms and conditions. We are not responsible for you misinterpreting our policy. Please review   [redacted]. You qualified for the free shipping,...

however, only if you requested the label within 14 days, you sent it on your own at your own will. We can not reimburse the shipping costs you requested. Best, Hoverkicks Team

We sent you a replacement remote. Tracking number is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] & [redacted]

We apologize for the inconvenience, the customer may fill out the return form and 15% restocking fee will be waved. The customer has to pay the return shipping as per our terms and conditions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]