Maxima E-Commerce Holdings

We are sorry, we do not provide such information.

Customer received both shoes, the delivery was made in two separate dates. Here are the tracking numbers: [redacted]

Since you are not our customer, you haven't ordered from us, we do not know what model of shoes you have. We will send you a battery replacement by the end of the week to go with your remote controller. This is all we can do in this situation. If you experience any other issues, please contact the person who you purchased your product from.

We experienced holiday delivery issues, the customer received product on December [redacted] and [redacted] before Christmas as promised. See the attached documentation.

Revdex.com:
I have reviewed the response made by the business in reference to complaint...

ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.Thank you very much for your help with this issue. I really appreciate it. 
Sincerely,
[redacted]

Please follow the instructions for the return process. We would be happy to refund you, if you send us the sneakers back. We can not give out free merchandise. Please call our customer service if you have questions on how to return. We promise you wont wait for hours. Thank you for understanding.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Wiring diagram requested on product in dispute 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Our Customer Service Representative has contacted you today by email and left a voicemail, please confirm your address, the replacement wheel is ready to be shipped.

We have a charge back on your account, our company can not satisfy your request. Please call your credit card company to resolve.

We are sorry to hear you are not satisfied, however, after careful examination of the product, it was not the manufacturer defect,  therefore it is not covered by the warranty. We have sent you your product back on 5/**/17, you should receive it by now.

We are sorry you experienced problems with our product, we approved you for the exchange, you have to apply on our return portal. Please indicate Revdex.com in the body of the claim.

The item was delivered, see the tracking number attached.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Their website...

promised 2 day order processing and 2 day shipping which would have totaled 4 days in which I should've received my order. Instead it took 14 days before it was even shipped. I would consider this being an isolated unexpected delay that was out of their control but many, many other consumers have posted complaints of the same nature in regards to this company over the course of the last 12 months, therefore showing a pattern of the company promising something that they simply do not deliver. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Hello and a good day, We are sorry for the inconvenience, when you purchase our goods you agree to our terms and conditions. We are not responsible for you misinterpreting our policy. Please review   [redacted]. You qualified for the free shipping,...

however, only if you requested the label within 14 days, you sent it on your own at your own will. We can not reimburse the shipping costs you requested. Best, Hoverkicks Team

We are sorry to hear this, but you ordered them in September, we have 15 day warranty. Its 5 months since your purchase.

We apologize for the inconvenience, the customer may fill out the return form and 15% restocking fee will be waved. The customer has to pay the return shipping as per our terms and conditions.

We sent you a replacement remote. Tracking number is [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted] & [redacted]

We apologize for that,  will are sending  you the return label and you can ship the sneakers back, after we will provide you with the replacement.