Maxima E-Commerce Holdings

We apologize for that,  will are sending  you the return label and you can ship the sneakers back, after we will provide you with the replacement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[redacted]I rejected because they treating the matter as if I will have to pay a restock free when they offered free two day shipping and I place the order back in December and it's just now coming Sent from my iPhone
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We are sorry you have experienced such issue, please view our return policy [redacted]You agreed to our terms and conditions while purchasing the shoes, you are way out of exchange window, we would have to decline your remedy request.

Revdex.com:
I have received a response by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

We are very sorry that you have experienced such issue. If you contacted us within 15 days of delivery date, we would be able to help you, however, due to our policy we wont be able to give you a full refund or a replacement. All we can do is to send you the replacement battery, please contact our...

customer service, they would be glad to match one to your sneakers. Call us at ###-###-####[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has...

NOT been resolved because:

I have submitted my request 3 times now and the response is an immediate decline/reject with the very unprofessional staff comments.   This issue has not been resolved and I will involve my attorney if necessary if a full refund is not grants in a timely manner.  
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution may be satisfactory. The purchase is set to arrive tomorrow. If it does, no further action is required.
Sincerely,
[redacted]

Unfortunately we cant give away our product, we took a look at your order, you may request an exchange, just follow up with the steps on our website.   [redacted]

The product was delivered on 12[redacted].16. The tracking information is [redacted]

We sent the customer the replacement battery on  12.**.16. Please see the attachment.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like the matter left open to ensure that I receive a label to send the shoes back to fix them.  
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that...

my complaint has NOT been resolved because:

The second shipment was so late, and the company refused to answer my numerous phone calls, emails, and their company website chat that I was forced to purchase a different pair of shoes from a different company so that I would have the shoes purchased and ready to give as a gift for Chirstmas.Had they responded to my numerous attempts to contact them, this matter could have been resolved. They refused and/or ignored all of my attempts to try to rectify the situation or even to find out why one order came in on time and for several weeks nothing else was shipped.When I tried to return the second shipment, I emailed them at least 5 times. They kept stalling and refused to give me the return address.  I proceeded to return the second shipment anyway. Then they finally send me an email advising that I would not be refunded unless their required "RMA" was completed, signed and returned with the shoes.  Because of their untimely response to my request for a return address I send them the completed RMA along with the shipping/tracking information.They still have not contacted me about receiving the return.  Perhaps if they had better customer service my complaints would not have been necessary.
 
 
 
 
TIn order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution may be satisfactory. The purchase is set to arrive tomorrow. If it does, no further action is required.
Sincerely,...


[redacted]

We are sorry for what has happened, we are happy to help you resolve this issue. We are sending you a shipping label next business day, and after receiving the damaged product, we will grant you a replacement if it is a manufacturer defect. Please call our customer service if you have any...

 questions:[redacted] Best,Genesis Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined...

that my complaint has NOT been resolved because:

Unfortunately I am unable to fill out an exchange form because it only allows for the the form to be filled out if the merchandise was purchased with in the last 15 days. 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

I ordered shoes from the company Hoverkicks on December [redacted] in the amount of $88, their website states allow two day processing and two day shipping. I was supposed to have received my item on December [redacted], when my item was not delivered I called them on December [redacted] and was told my item was due to ship on December [redacted] and that I should receive it on December [redacted]. I also emailed the company requesting a delivery status because the item was needed no later than December [redacted], I received a response on December [redacted] stating as soon as the shipment leaves the warehouse, a UPS tracking number would be emailed to me. Have yet to receive a tracking number, when you go to track the order the status shows processing...I no longer want the shoe. I have since tried to contact the company on numerous occasions via phone, only to be kept on hold for hours and then be disconnected each time. I contacted them via email as well and am not receiving a response. I decided to go on the company Facebook page to submit a complaint and to my surprise, I am not the only one having this issue with the company and think they are a scam. There are numerous complaints on their site regarding money being taken from accounts and items not being received.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]...

Revdex.com:At this time, I have not been contacted by Maxima E-Commerce Holdings LLC regarding complaint ID [redacted].Sincerely,[redacted]