Maxima E-Commerce Holdings

We are sorry you experience such issues, if you are not satisfied with the product, you may return/exchange the items, please read our terms and conditions. Do not miss the 15 days period after delivery date to move further with your request. We suggest you doing this right away. Information about...

return/refund can be found on our web site, or contact our customer service, they would be glad to assist you.

As we responded to you before, you should have included Revdex.com on the body of your claim, and you wouldn't have this issue. We took care of it, and you will be sent a new pair of sneakers.

The order has been refunded on December [redacted]. See the attached documentation.

We are sorry you had to experience such inconvenience. You may return the not working shoes, we will replace them. Please see instructions attached, fill out the form and place inside of your shoe box when returning.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and...

will return the items ordered for a full refund. The company promises to wave the 15% restocking fee. I hope that my bank account will be credited once the returned items are received. 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

[Teir return policy should be extended due to faulty battery send to repair the shoe. It would make sense that within that 14 day period I was waiting for a battery to fix the said faulty shoe. At one time the company was going to send me the label and agreed to those terms. Then they changed their mind and denied my return. If more evidence is needed I can provide the email exchanges.Below is the most recent respond to my request. [redacted] ]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We sent you RMA. You may fill out the form and send the product back. We approved you for the return. Please see the copy of the email attached.

Revdex.com:
I have...

reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
The company approved a exchange as proof is provided in the photos of the emails I have saved, company needs to provide the even exchange as I have waited for this to occur since approval by Rob M[redacted] on 2-**-17. Thank you.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received only half of what I believe is needed.  I was told that I would need the whole remote kit which consists of the remote and a part in the shoe?  Your company originally asked me to look into the shoe and tell you which kind I had so that you can ship the correct kit.  I took it as the remote talks to the part in the shoe?  I only received the remote control and not the part in the shoe.  If I am wrong and you can tell me how to program the remote to the shoes please let me know and I will close this complaint.  If I need the whole kit please send it. Thank you [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

It is absolutely impossible that I received all of the shoes I ordered.  I would not be [redacted]et about you ruining my wedding and I would not be spending so much of my valuable time 2-months after the wedding fighting this case if I received all of the shoes!  Either your records are incorrect or someone at [redacted] has stolen the shoes.  Either way, they are not in my possession and never have been, which puts the responsibility of delivery on the company that uses [redacted] in the first place.  This is an absolutely unacceptable response and your customer service is terrible.  This is not a good way of doing business, hence why I have involved the Revdex.com! Your company has attempted to pull a fast one on me and others and I am not going to stand for it.  I will never recommend your company to anyone.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

We apologize for the inconvenience, due to a high demand of our product and holiday season we experienced inventory issues. Your order has been shipped, the tracking number is attached above.UPSTracking number1Z3Y97270449554221UPSTracking number1Z3Y97270449554221

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Shoes were advertised as 2 day shipping (including 2 days processing). Shoes were shipped OVER A WEEK LATER. Requesting full refund.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

You should have received the following email from our costumer service team. Also, Rob will call you to follow up and resolve the issue.  Hi there [redacted], Thank you for following up.  I apologize for the delay.  We are more then happy to resolve the battery issue on your scooter.  Please send us a detailed description of the issue, as well as a shipping address to send the replacement battery to. Please let me know if you have any questions. Thank you and have a great day!   Rob

The customer was refunded. Please see the appropriate documentation attached.

The customer was given a full refund on this purchase. See the attached documentation.

we apologize for that. You have been refunded, please see the attachment.

The tracking number states it was delivered  [redacted]  and[redacted] If the customer still wants to return, he needs to contact our customer service to proceed with the refund and receive paid return shipping due to no delivery on time of one of the...

orders.

Unfortunately we didn't have in stock the right style, the customer was contacted on January, ** and agreed for change of style.

Revdex.com:
I...

have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The shoes are defective. What are the customer protections from defective products.? The return policy does not include that information.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]