McDonald's

Revdex.com called business to follow up on this complaint and spoke to*** ***, General Manager, who responded verballyShe said she has called this consumer days in a row but has not heard back from himShe has left the store's phone number as well as her cell phone number for him to call her but
he has not done soShe would like him to contact her so she can discuss his complaint

A response has been drafted and will be sent directly to the customer via standard postal mail

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
There is no response listed and I would like to receive a
response from HSBC
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, ***They have said they will send me coupons and the store supervisor would like to
meet me to discuss the situation

Please see attachment

Response emailed to client on January **,

My name is *** *** and I have been using Tom Edel's tree service for the last years I have always been satisfied with the quality and timeliness of his work and his professional customer service I highly recommend Cutting Edge Tree Service

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThank you
very much for your helpWithout your help, the issue won't be resolved that easily
Sincerely,
*** **

April 27th, 2017Last April 13th 2017, a Customer visited my Store located at *** *** ***Philadelphia, PA ***(ID assigned ***)Unfortunately one of my employees provided the customer with wrong information about the New Philadelphia Syrup TaxesThe Customer purchased a Caramel Frappe
(unknown size) and for this reason we are refunding $for this transactionBeing the customer desire to be refund, we want to reimburse what we are assuming she paid for it.Unfortunately, the customer wants not to be charge again for the additional Fee (Philadelphia Syrup Taxes) but we cannot address that discomfort on this matterIt is a completely thing out of our controlIf the customer visits any other McDonald's in the Philadelphia area, the Caramel Frappe prices will be the same with the Fee she is complaining about.Regards,Abel M. Owner Operator

The staff are all extremely rude and hostile at time and lack any kind of patienceItems are always missing and the bathrooms are filthy and lack basic supplies such as a proper soap dispenser I've never had a correct order taken And on numerous occasions my privacy has been violated by nosy staff and the mangers never seem to care about helping customers at all or listening to what is being said to them I want something done about this horrible nightmare of a store

March 3, To whom this may concern; After receiving a massage from massage therapist *** ***, *** *** joined Massage Heights’ membership on August 6th, *** recommended he come back in a week for a follow up appointment due to his pain on his right shoulder blade for
weeksHe was having pain with his range of motion and left side of neck was tight. He came in a week later and *** saw some improvement but he was still having pain in right shoulder. He was also now experiencing tingling and numbness on right sideAfter this session *** was told by *** that he should be seen by a doctor for his numbness and tinglingHe went ahead and checked out for his sessionThe next time he came in for a massage was on October 16, Massage therapist *** *** asked *** if he had his doctor’s note*** informed *** that he was still having testing done. *** then let him know that he could not come in until he had his doctors’ note approving him to get massage. As of December 5, ***s account became suspended for non-paymentWe reached out to him for payment multiple times however he refusedOn February 16, we were finally able to get in contact with *** and discussed the issues with himWe did honor his request for early termination of his account due to medical issuesWe also wiped the $balance clearHe is no longer a current member and has a $balance with usFor any further questions or concerns please feel free to reach out to me Thanks Kortney Black

The U.SDepartment of Education (ED) placed an account in the consumer’s name with Coast Professional Inc(Coast) on March 16, 2014. On March 24, 2015, the consumer contacted RevCrest Inc(RevCrest), a subcontractor of Coast, and enrolled into the Loan Rehabilitation Program with a
pre-qualifying monthly payment amount of $5, pending receipt of the Proof of Income (POI) required for approval by ED. The consumer was advised that in order to successfully complete the program she would need to make nine (9) qualifying payments within a ten (10) month period. Unfortunately, the consumer only made seven (7) payments, resulting in not completing the program. On January 19, 2017, the consumer contacted a RevCrest representative to discuss her account. During the call the consumer expressed concerns about the amount of fees that have been addedThe consumer advised she could not make payments on top of the current Administrative Wage Garnishment (AWG) that was on her account and advised that she would contact ED directly to inquire about the fees that were added to the account. All fees applied to the account are set by the U.SDepartment of Education, not RevCrest. The consumer may contact a RevCrest representative at * * *** *** to discuss options that are available to her

Response:
I have contacted the customer and responded to her issueWe are sending her coupons for our mistake and she is satisfied with our reply
Sent on: 4/28/3:31:PM

Dear *** ***:We are writing this letter to inform you of our follow up on Revdex.com complaint ***I personally spoke with the customer involved, and sent them $in McDonald's Gift cards to compensate as they are not local to our area, and gift cards can be used at any McDonald's in the US.Sincerely,Melissa AOffice Manager

Complaint:
I am rejecting this response because:Regarding the French doors I never asked your company to clean the French door windowsThat is my routine task and if I needed assistance I would hire a professional companyAlso, I was told the French door windows could be wet sanded, but was told later that your company does not do wet sandingThat’s a repair job and you don’t fo repairs for your information I never told you when I purchased the shuttersYour “figure” is wrongPer my expert opinionThe shutters are in good condition with the exception of the shutters that fell off the wallI did not accuse you of taking down the shutters, but you did reinstall it and that is classified as a repairThe shutters should have been left leaning against the wallAccusing me of taking the opportunity of your company paying me for new shutters is a complete statementYour comment about my students are unkindThey are polite, gentle and responsibleThey need “respect” face the facts - #The shutters that fell off the wall should never been reinstalledThat’s a repair#As a professional you should have inspected the screen
Regards,
H*** ***

Complaint: ***
I am rejecting this response because: I did receive a letter a duplicate of the email sent to me by the manager with the five dollars enclosed. I received no calls from the store manager I did receive a call from the area manager on May 31.Also would like to
dispute the action of the original employ I interacted with she did not respond to me except to print out a receipt for the telephone number. I will not shop that store again. I got my refund ( dollars) and copy of the email on June 12. The action was on May 27. I called the store on the 28th and only got a response after placing calls to there regional office. If these people really do care about there customers they would have responded in more timely matter
Regards,
*** ***

I am rejecting this response because:
I have emailed them again this morning If I don't get any response I need my money back I have to go to the county myself and see
how the status of my divorce is and take time off work Please, please help me out this business company does not seem to have the intention of completing the job
Thank you
Sincerely,
*** ***

HSBC no longer owns this accountPlease contact Caiptal One for additional questions and servicing

I have reached out to this customer in regards to the listed complaint received with no responseThe customer was given my hours in store on my next work day as well to have further discussion on what took place and for me to help resolve the matter. feel free to contact me further as
needed thank you michael ***

We have used this business and their services for the past yearsWe (and many others) received a text message offering a deal to pay the rest of the year now and get a discountWe paid Mike Smith $500, signed a contract and have not heard from or seen him in weeks nowHis phone is now disconnected and the address that he has listed he is no longer at