McDonald's

My name is *** ***, owner/partner of the McDonald's restaurant referenced in the complaint ID #***. I am in receipt of your letter dated 10/23/and have the following reply.The complaint was filed by Miriam *** based on her experience at our restaurant on 10/19/17.Our
restaurant is located adjacent to Anaheim Stadium where through out the year, along with seasonal Angels baseball games, there are special events held that draw large crowds, such as the Harvest Crusade that was held on the day in question. On these special event days we have the challenge of people, whether our customers or not, that will park in parking lot and then attend the event. As you can imagine if we get many people doing this we would not have parking for all our guests through out the time frame of the event. As you know we are a quick service restaurant with a high turnover rate of guest visits. To regulate this we have a policy as stated on posted signs indicating parking is for McDonald'scustomers only with a minute limit. Below and attached is a picture of one of the posted signs.The following detail was gathered after review of our video camera recording system. Ms*** and family arrived in two separate vehicles at two different times. The first vehicle, a white pickup truck arrives at 4:53pm the occupants of this vehicle, a man and two boys, leave the property on foot at 4:58pm without ever entering our restaurant. The second vehicle, a white Suburban, arrives at 6:06pm and the occupants, one women and girls, enter the restaurant. All four exit the building and property on foot at 6:34pm.At 9:07pm the seven previously referenced people return on foot and enter the restaurant. At sometime between 6:and 9:07 the vehicles were towed because they had been left unattended beyond the posted minute time limit.It is unfortunate the claimant is alleging we are "running a scam and willing abusing it's customers without remorse". Not quite sure what she thinks we could be gaining by "running a scam" and "abusing our customers without remorse" by towing vehicles that have been left on our lot for well beyond the posted time limit. In reality having cars towed takes away from our team members job of running the operations of the business by having to leave the restaurant on monitor the parking lot and having to keep track of what cars are being left on our lot as the vehicle owners leave the premises for an off site event, we gain nothing more than trying to make sure we have available parking for all our guests through out a given day.It is also unfortunate Ms*** had to deal with the towed vehicles, I am sure it was a hassle and costly. But, it is quite clear that both vehicles were left with the occupants of the vehicles leaving the property on foot. The white pickup was on the lot for over hours and the white suburban was on the lot for hours, again with all occupants seen on video leaving the property on foot.Thank you for taking the time to consider my reply.*** ***Owner/Partner

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
By bringing this to the attention of Revdex.com I hoped to resolve this situation as well as notify of this company's business practices The response letter by the business contains statements that are not true I was told the price would be $before they contacted my insurance company When I arrived for the procedure I was told that AFTER having contacted my insurance company, it would be up to an additional $ I was told that the additional cost of up to $was only an estimate I was never told that the $price was only an estimate She said it would be no more than $totalWhen I placed the first phone call regarding the inaccurate bill I identified who quoted the pricing I don't understand why they are unaware of who made the quoteThe 20% was not refused20% off was not near what I was told I would pay There's a differenceI do understand that employees can make mistakes Perhaps the employee that quoted the price to me on the phone, and then again in person the day of the procedure made a mistake by doing so At the time she wrote the price she told me on my paperwork When I called and spoke with a manager, she confirmed to me over the phone that she could see where the price had been written When I am quoted a price by an employee, I presume they are doing their job correctly It is not the customers responsibility to call yet another person in the company to double check that employee
In addition, I went to Kenosha Open MRI as a referral from a friend When I called to set my appointment I mentioned that I was referred by a previous clientThe employee asked the name and checked it in the system and she told me their address to confirm They were to get $for the referral When I called with the billing error I asked about the referral money as my friend had not yet received it, and was told that the person is not in their system I'm sure they will not refer another person
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

*** I have emailed you with two possible solutions to the issue that was caused by our payment processor

Please note that prior to the Revdex.com complaint, we had responded to the court with updated documentation That documentation was mailed to the court on January 20, At this point, the documents remain with the court for processing.We will continue to monitor the court's progress on
this matter We have communicated all of the above to the customer

First, please accept my apology for the quotations on the word customerNo sarcasm was intended we appreciate our customers and their repeat businessI should have noticed the quotations after it was typed and I missed it, again, I apologize.Because of the severe shortage of parking downtown it became a necessity to put up the no parking signs.Customers who wanted to eat inside couldn't because there was no parking available due to many people parking and leaving for long periods of timeThe restaurant as been there for approximately twenty one years and no parking signs have been up almost the entire timeAs it was stated before there are seven signs posted to make sure people see themFive more than is requiredThis was done to help make sure people knew if they left the car it could be towed.I believe the problem of your car being towed is with the towing companyYou feel the employee of the towing company was rude to you on top of your car being towedI completely understandAs I explained before we have absolutely no monetary agreement, contract or incentive with this companyThey ask permission to look at cars on the parking lot and seek compliance.You mentioned you planned on visiting McDonald's after you visited another business firstI apologize the towing company employee did not know your plans.I sincerely regret your car was towed and the employee of the towing company was rudeI will contact the company and ask them to counsel this person on diplomatic verbal exchangesAgain, I regret your car was towed but we will not be reimbursing you for any part of your charges.Sincerely,*** *** Owner/Operator

*** ***, My name is David L*** and I am the Owner Operator of the McDonald's restaurant in OaklandI just opened a letter today from the Revdex.comI would like to get more information from you concerning your UberEats delivery purchased on 12/12/I am sorry there
was a problem and I will work to try to solve the issueI called the phone number listed for you ###-###-#### but could not get thruIt said your mail box was full and to try laterIf you could pleas call me at ###-###-#### so that we can work on solving your problem with your order. Thank You, David L***Owner/Operator

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I am rejecting this response because:I did not once ask for a discountAll I was asking was to be able to use my credit card like the business' sign suggested they acceptedThe two "ATM" terminal provided was not going to work with a credit cardThe person in the front told me they avoid letting customers use their credit cards due to other customers calling their credit card company to dispute chargesShe also had the nerve to tell me if I waited until Tuesday to pick up my car they would allow me to use my credit card then, it was Labor Day weekend so that would have been an extra charge of a dayAll this company care about is what is best for them and what can make them the most moneyAll I ask is if you guys advertise you guys accept different form payments please allow customers to use their credit cards, dollars is a lot of money and not everyone will have that on hand to pay to get their cars outHave a little compassion, not everyone thrives on making money by making other people lives miserable

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

Company states: When the consumer took the vehicle in we noticed a check engine light onWe notified her of itShe said she knewWe worked on the car and she got back out and said the check engine is onWe read the codes and it was the sensorsWe told her to come back because I was not
thereShe came back and used foul languageThe police were called outWhen I looked at the vehicle, the harness that connected to the sensors, the wires were split and had butt-connectorsThat could be the causeShe accused us of doing thatShe also had one of those stickers on the back of the vehicle meaning that it would not pass smog

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by McDonald's regarding complaint ID
***
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
None of my issues have been resolvedI was very clear with all of the issues that occurred this day and do not feel a phone conversation is appropriateTo resolve my complaint, I would like the business or a representative thereof, to reply to my issues in my complaint directly on this complaint or I will not consider it resolved
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Complaint: ***
I am rejecting this response because: This is not true I was charged for the initial garbage box and then for the next box which was supposed to be better and make up for the garbage box I was charged twice I demanded a refund for the garbage box because that box was not worth the price even though all boxes are supposed to be worth well more than purchase price I thought the money they kept was for that next box which was supposed to make up for the garbage box I have only received one refund for a box that I never received They still have money for box they sent me which was hated by everyone and they admitted fault to everyone Basically I was charge around TWICE which would be for TWO boxesI received a ONE box and ONE refundThe ONE box I received was garbage and admitted failure by company I would like a box worthy of the money that I paid or my money back They can have these trash items back if they want
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Response was mailed to the client on September *, Please allow 5-business days to receive

Revdex.com spoke with Matt the store managerHe was very sorry to hear of this customer service issueHe asked that the customer come back to the store, he is there until and he will replace the items that were incorrect

A response was issued to this customer on 7/*/16. Please allow 3-business days to receive

To Whom It May Concern:Mr*** came into our McDonald’s Restaurant on June 22, and purchased a drinkHe paid for his drink and he did receive his changeHe walked away before the employee was able to give him his cupHe walked over to the drink bar and walked out the door
He then proceeded to the Drive-Thru windowThe manager was aware of what just happened and asked him what he would like to drinkMr*** responded, “I want my drink!”The Manager said, “I know, What kind would you like?”After three times Mr*** said, “Forget it!” and drove awayAt this point there was nothing that could be done because he could not tell us what drink he wanted and he leftMr*** was given his changeWe have it on video.RE: ID # ***Any questions or concerns lis feel free to contact me.Sincerely,Emmett P*** President JDCS Enterprise dba McDonald’s