McDonald's

Response emailed to client on December **,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I
appreciate the letter I received from HSBC about my complaint, dated July *, However, this letter contains incorrect statementIt stated that my application on November *, "was not submitted"I have definitely submitted the application online (please refer to the attachment - Application Summary, which was the final summary I got during the online application process)My account has been "preapproved" based on the attachmentAccording to the instructions on the summary, I have sent on the signed signature card, and have completed all that was instructedHowever, HSBC promised that someone will contact me in hours after my submission of application, but I have never been Besides, I have not received the "reminder email", mentioned in the Summary
I waited and waited, for more than one monthFinally I did not want to wait and called up on December ** so that my account was finally approvedI don't know what happened to my application between Nov * and Dec **, but I am sure that:(1) I did nothing wrong, and it was not my fault;(2) I have submitted my application on Nov *, and fulfilled all instructions.It is HSBC's problem that my submitted application was not taken care ofBesides, on Dec **, when I called HSBC and have the accounted approved, the customer representative promised that she will put on note on the account and honor the bonus of $350, if I fund the account with $10K in about two weeks, and fulfill other requirements, which I didHSBC should mean what HSBC promisedPlease do not fool customers around.Here, I still ask that (1) $posted on my account and (2) written apology from HSBC
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Please note that prior to the Revdex.com complaint, we had responded to the court with updated documentation That documentation was mailed to the court on January 20, At this point, the documents remain with the court for processing.We will continue to monitor the court's progress on
this matter We have communicated all of the above to the customer

Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

*** I have emailed you with two possible solutions to the issue that was caused by our payment processor

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** ***, My name is David L*** and I am the Owner Operator of the McDonald's restaurant in OaklandI just opened a letter today from the Revdex.comI would like to get more information from you concerning your UberEats delivery purchased on 12/12/I am sorry there
was a problem and I will work to try to solve the issueI called the phone number listed for you ###-###-#### but could not get thruIt said your mail box was full and to try laterIf you could pleas call me at ###-###-#### so that we can work on solving your problem with your order. Thank You, David L***Owner/Operator

I am rejecting this response because:I did not once ask for a discountAll I was asking was to be able to use my credit card like the business' sign suggested they acceptedThe two "ATM" terminal provided was not going to work with a credit cardThe person in the front told me they avoid letting customers use their credit cards due to other customers calling their credit card company to dispute chargesShe also had the nerve to tell me if I waited until Tuesday to pick up my car they would allow me to use my credit card then, it was Labor Day weekend so that would have been an extra charge of a dayAll this company care about is what is best for them and what can make them the most moneyAll I ask is if you guys advertise you guys accept different form payments please allow customers to use their credit cards, dollars is a lot of money and not everyone will have that on hand to pay to get their cars outHave a little compassion, not everyone thrives on making money by making other people lives miserable

First, please accept my apology for the quotations on the word customerNo sarcasm was intended we appreciate our customers and their repeat businessI should have noticed the quotations after it was typed and I missed it, again, I apologize.Because of the severe shortage of parking downtown it became a necessity to put up the no parking signs.Customers who wanted to eat inside couldn't because there was no parking available due to many people parking and leaving for long periods of timeThe restaurant as been there for approximately twenty one years and no parking signs have been up almost the entire timeAs it was stated before there are seven signs posted to make sure people see themFive more than is requiredThis was done to help make sure people knew if they left the car it could be towed.I believe the problem of your car being towed is with the towing companyYou feel the employee of the towing company was rude to you on top of your car being towedI completely understandAs I explained before we have absolutely no monetary agreement, contract or incentive with this companyThey ask permission to look at cars on the parking lot and seek compliance.You mentioned you planned on visiting McDonald's after you visited another business firstI apologize the towing company employee did not know your plans.I sincerely regret your car was towed and the employee of the towing company was rudeI will contact the company and ask them to counsel this person on diplomatic verbal exchangesAgain, I regret your car was towed but we will not be reimbursing you for any part of your charges.Sincerely,*** *** Owner/Operator

I reviewed the response made by the business in reference to complaint ID *** and find the resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: This is not true I was charged for the initial garbage box and then for the next box which was supposed to be better and make up for the garbage box I was charged twice I demanded a refund for the garbage box because that box was not worth the price even though all boxes are supposed to be worth well more than purchase price I thought the money they kept was for that next box which was supposed to make up for the garbage box I have only received one refund for a box that I never received They still have money for box they sent me which was hated by everyone and they admitted fault to everyone Basically I was charge around TWICE which would be for TWO boxesI received a ONE box and ONE refundThe ONE box I received was garbage and admitted failure by company I would like a box worthy of the money that I paid or my money back They can have these trash items back if they want
Sincerely,
*** ***

Company states: When the consumer took the vehicle in we noticed a check engine light onWe notified her of itShe said she knewWe worked on the car and she got back out and said the check engine is onWe read the codes and it was the sensorsWe told her to come back because I was not
thereShe came back and used foul languageThe police were called outWhen I looked at the vehicle, the harness that connected to the sensors, the wires were split and had butt-connectorsThat could be the causeShe accused us of doing thatShe also had one of those stickers on the back of the vehicle meaning that it would not pass smog

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have not been contacted by McDonald's regarding complaint ID
***
Regards,
*** ***

Response was mailed to the client on September *, Please allow 5-business days to receive

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
None of my issues have been resolvedI was very clear with all of the issues that occurred this day and do not feel a phone conversation is appropriateTo resolve my complaint, I would like the business or a representative thereof, to reply to my issues in my complaint directly on this complaint or I will not consider it resolved
Regards,
*** ***

To Whom It May Concern:Mr*** came into our McDonald’s Restaurant on June 22, and purchased a drinkHe paid for his drink and he did receive his changeHe walked away before the employee was able to give him his cupHe walked over to the drink bar and walked out the door
He then proceeded to the Drive-Thru windowThe manager was aware of what just happened and asked him what he would like to drinkMr*** responded, “I want my drink!”The Manager said, “I know, What kind would you like?”After three times Mr*** said, “Forget it!” and drove awayAt this point there was nothing that could be done because he could not tell us what drink he wanted and he leftMr*** was given his changeWe have it on video.RE: ID # ***Any questions or concerns lis feel free to contact me.Sincerely,Emmett P*** President JDCS Enterprise dba McDonald’s

A response was issued to this customer on 7/*/16. Please allow 3-business days to receive

Revdex.com spoke with Matt the store managerHe was very sorry to hear of this customer service issueHe asked that the customer come back to the store, he is there until and he will replace the items that were incorrect