McDonald's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
1) The
business indicated that it had "drafted" a response but did not mail itTherefore I'm not in a position to click "Accept business Response".2) The business (HSBC NA) responded to same complaint I had raised through the Federal Reserve & I rejected it because they did not address all issues.3) I will review their response if/once it arrives in the mail and update Revdex.com if such facility exist
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
HSBC has not justified why my transactions have been repeatedly confiscated for weeks at a time and released which keeps causing me substancial financial loss of investment and phsycological stressAlso HSBC still refuse to stop this abuse and racial profiling and the seemingly self interest of accumulating interest for weeks on hundred thousand of other people mony for their own profitHSBC should be investigated for such horible practice.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

A response has been drafted and will be sent directly to the customer via email

In answer to the complaint …The unit could not be placed on space RV… the site was not readyWe were not informed of this fact until we arrived. The Park Mgr still had work that needed to be done before the unit could be placed there….the ground was too soft and needed to be
compacted. Also, due to the lack of room we could not logistically place the unit there with our truck.. The 12’wide unit had to go between trees that measured under 12’wide. We were told by the Park Mgr to put the unit on space RVand he would move the unit. Or have it moved. Our bids are always subject to site accessibility. As far as any damage … the only thing my driver noticed was a trim board on the back corner was knocked off. My driver is unaware of any other damages No damage was noted by the owner at the time of delivery. Damages could have occurred when the unit was moved to space RV6. I haven’t seen anything from Ms*** as to what damage was done nor what repairs had to be madeI don’t feel it’s fair that we are being blamed for something after the fact

We have sent a separate email asking him for a date and time that would be convenient

We do agree that there was a demo cost in the proposal which states for the existing tub and faucet. Tindall & Ranson will credit the clients account $for the demo. This leaves a balance due on the contract of $1,582.50.Sincerely,Kevin T***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
That is INCORRECT
informationI called many many times to speak with the person that dealt with my case but I have been unable to ever speak with them because they are never availableSo I always spoke with someone else When I received your notice of stating that you needed evidence, I provided that ASAPI spoke with a dispute specialist and they specifically stated that the person handling my case left notes on my case of what evidence I needed to presentAnd I submitted that evidenceThen once again you guys claimed you needed more evidence I called in once AGAIN (of course the person handling my case wasn't available) and this time I spoke with a dispute MANAGERAnd we called the company on way and the company claimed to never have received my emails requesting a refund and they also stated they couldn't even find my orderThey requested me to forward them the emails to them, which I did as soon as I got off the phoneOnce the company representative got off the line, I continued to speak with the dispute manager and he specifically stated that the only thing I needed was to send over a letter from a company (with a company letterhead) stating that I received the wrong hairPlease keep in mind that the previous representative did not tell me this was needed in my caseBut I proceeded to send that evidence over anywaysI sent that over a month ago. I have yet to even hear from you or the company where I ordered from.If you record your customer service phone conversations, you can listen back to all my conversations with all your representatives and see I did exactly what was asked of me.
Sincerely,
*** ***

Response sent to customer 8/**/and again 8/**/

Revdex.com:At this time, I have not been contacted by HSBC Bank USA, N.A. regarding complaint ID ***.Sincerely,*** ***

On August 25, 2017, my office staff contacted MsSerena *** by telephone. An apology was given and she agreed to free value meal coupons. An apology letter and coupons were mailed out to her on August 25, as well. She stated that instead of a refund that she would
accept coupons

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In response to her issues, we did in fact have to repair the roof, we also hired an independent roofing company to confirm it was repaired and correctAs for the other items that are brought forward, I as the owner of Total Restoration personally went to the home to meet with Mrs*** with
Shaun K*** the project manager, after inspecting the home with the owner we agreed to repair all items she brought to our attention, we then scheduled the repairs for a later dateWe then sent our drywall painter to the home to make all necessary repairs, upon arriving the homeowners husband brought up other items that Mrs*** had said were fine, when our painter declined to repair items that were not on the list the husband began cursing at our painter, he then called and cursed at our project manager and it was at that point we instructed our painter to leave the premisesWe also received an email from Mrs*** within the last hours admitting her husband did curse at our guy and wanted to know when and if we would resolve this matter, we are and have been more than willing to resolve and repair any items related to work we performed, but, we will not work under conditions where one minute the homeowner is courteous and agreeable and the next minute combative and cursing, we also have informed the ***s we will provide any and all paperwork but we also need to be paid the outstanding balance owed which is over days past, feel free to contact me with any questions

This contest is no longer an ongoing event The contest is over

This is a written response to complaint ***As a MRI facility we can only estimate the out of pocket expense for a patient, we inform the patient of what their benefits are ahead of time so there are no surprisesWe make it crystal clear it is only an estimate.In this case it is the
patient’s insurance company that set the "allowable amount" for the services rendered not Kenosha MRI.We gave her the estimate for the MRI scan and told her we don't have an allowable amount for the arthogram/dye procedures, but we would submit her claim and send her the balance once it has been processed with her insurance companyWhich she had no issues with.I am unaware of who would give her a dollar value on the other procedures because all of the staff is well versed in the policy and procedures at Kenosha MRIThe only time we give out a price is when the patient is uninsuredKenosha MRI has set those prices for the uninsured.We understood her position and offered a discount of 20% but she refused, attached you will find her agreement to pay with her signature and dateWe have not done anything wrong in this situation, if she has an issue with her balance it would be in her best interest to speak to her insurance company.If you should have any further questions please feel free to contact me at ###-###-####.Thank you,*** ***Chief Operating OfficerAlpha Medical

Letter mailed to non-cusomer on October *, Please allow 5-business days to receive

I looked over the ticket which I have attached to this emailThe parts were installed as she had explainedAs far as the amount it seems to be correctI'm not sure why the amount was quoted differentAlso the we did received a check after the work was completedIf there was a price rejection it
wasn't made then. As far as recommending parts to be changed outIf we see signs of the parts going out we highly recommend changing out but give the choice to the customerIf we don't highly recommend changing them and they go out in a short time frame it would be considered a call back and we usually end up doing some work for free or a reduced cost

3/31/17Dear Representative of Revdex.com:I have spoken to *** *** *** in regards to the McDonald's Restaurant located at *** * *** ***, Phila PA ***.We have agreed to comply with *** ***'s request by giving her a refund in the form of a BOG (Be Our Guest) coupons which will entitle
her to free meals including desert. Sincerely,Denise P

Initial Business Response /* (1000, 18, 2016/02/24) */
Please accept our deepest apologies for the delay in responding to this complaint and for any diminished customer service you may have experienced while in our service facility
We believe that we have since rectified your service issues, but
if you feel there is an item still unresolved, please come back and see us with your RV and we will be glad to discuss the matter further
Earlier this week we sent out a check to your address in the amount of $To improve customer service, Brambillas is working more closely with the warranty department to ensure better results during claim processing
We appreciate your business and we do take these matters very seriousBrambillas realizes that the situation could have been handled differently and we apologizeWe hope to gain your trust and traction on a great relationship going forward
***copied and pasted from email
Initial Consumer Rebuttal /* (2000, 20, 2016/02/25) */
(The consumer indicated he/she ACCEPTED the response from the business.)
This was resolved only under pressure from Winnebego corporateTo get my warranty work done I had to take my motor home to IowaBrambillas did send me a check but three months after they promised corporate Winnebego they would resolve the matterMy advice to motor home buyers is first never do business with Brambillas and second go directly to Winnebego corporate with your issues

Sept 9, 2016The store (Manager Colleen W*** called *** *** at 7:33pm on the 8th and left a message.i{Area Supervisor Debra B***) called *** *** at 9:on the and left her another message with my number and also let he know I was mailing a letter with free value meal replacement cardsI
am enclosing a copy of the letter sent her.I will also be following up on procedures at the store level.Thank YouDebra B

We will contact this customer and work to finish the service for which we were engaged