McDonald's

I went to McDonalds (North Chester, Bakersfield CA93308) Store# 5125, on March 11th, I used the Mobil app and went through the drive throughThe manager told me his computer was not processing my card and stated I needed to pay cashAndrew Lopez, the manager assured me that my “card will definitely not be charged” for the transactionThe next day, I checked my statement and saw my card was in fact charged for the order and that I had double payedI immediately went back to the McDonalds and Andrew recognized me and apologized for the double chargeI also showed him my receipt and card statement from my bankAfter all of this: Andrew told me they cannot issue me a refund at the store and gave me a corporate number; which turned out to be the McDonalds phone number for employees, but I still managed to get a hold of someone after a good half hour (1-559-738-8588)The receptionist I spoke with looked up my transaction and saw I was in fact charged twiceShe explained

Company's response below:To whom it may concern, We received a complaint, originating out of your *** *** office, from a customer named *** ***We were finally able to reach Ms*** to hear her concerns and investigate on our sideMs***’s issue has been resolved
via phone conversation on 4/21/She requested coupons be sent to her in the mail. Case # is *** *** *** * ** * *** ***, DBA McDonalds*** * ***

Mr *** did purchase a Ford mustang from this firm on 03/18/2015. Payments were set a $bi-weekly starting 04/01/On 11/25/Mr*** was $ dollars delinquent and we repossessed the vehicleWe allowed Mr*** to reclaim his vehicle with $as he
advised us he had been hospitalizedAt this time he was still $delinquentThe account was to be current with in days, this did not happenAfter phone calls we again got a promise date of 12/15/At that time we advised Mr*** if we repossessed the vehicle again it would be sold to satisfy the debitMr *** made a $dollar payment on 12/28/and now was $delinquent and made another promise date of 01/02/and again we advised him of the consequences of missing that paymentOn January 18th Mr *** made a $dollar payment and a promise date to deliver $on 02/01/On 02/14/I called Mr*** to advise him that at this point he was $behindHe told me that the reason he was getting behind was that they had added another Day Care Center and it was taking all of his available fundsOn 02/20/Mr*** paid $and told us his brother was going to help him get caught upWe told him that if he or his brother was not in here by the following day we would repossess the vehicle, no more extensions or excusesOn 02/24/we repossessed the vehicle and told them that $was due to redeem and no partial payments would be acceptedOn 03/10/Mr *** called to advise that he would pay the $on 03/11/and leave his Chrysler that we hold a lien on as securityWe agreedOn 03/11/Mr*** called to advise that he needed until the following dayOn 03/12/We agreed to take $and allow him to keep both vehiclesHe is making payment to get caught upAs you can see we are working with Mr***, nad have bent over backwards

In response to Ms *** complaint…. As I previously stated … my driver was instructed by the Park Manager to put the unit on space RV… the site was not ready. The Park Manager was still compacting the site. As far as the roof damage, my driver maintains that he was unaware of any damages. That being said, have Ms *** send me the paperwork from the adjuster so we can review what damages they are claiming … and if Ernie’s is at fault, we will agree to reimburse the deductible. *** ***Ernie’s Mobile Home Transport, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello, I received a response from HSBC with a form to fill out for the NJ Unclaimed Property Administration (UPA). This information is available online on the State of NJ Department of the Treasurer website. I conducted a search and there is no record of the funds in my HSBC account being transferred to the UPA, even though the funds were allegedly transferred in September or October
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Response emailed to client at *** on September **,

First let me start off by introducing myselfMy name is Shanyn E***I work at the McDonald's Business Office for the McDonald's location at *** * *** *** Chandler.We received the correspondence that you sent to us for *** *** ***I personally spoke to *** *** earlier
today and have resolved her concerns regarding her visit to the Warner Road LocationIn my conversation with *** *** I apologized for the customer service concerns and offered some free coupons for her to use on future visits*** *** thanked me for the call and was happy to receive the free coupons for her experience last month at the Warner Road location

Response mailed to clientPlease allow 5-business days for mailing

Response sent to client 7/*/

Our response was mailed to the client on 10/**/Please allow 5-business days for mailing

Response sent to client on 4/**/Please allow 5-business days for mailing

Complaint: ***
I am rejecting this response because:To Revdex.com Agent,Thank you very much for your invaluable time and kind helpI would like to response simply because I don't agree with McDonald's resolutionSo I don't want this case to be automatically closed and considered as resolvedHowever, I do realize how little sincerity McDonald's has in resolving this issueTheir representative replied that "I should have noticed the quotations after it was typed and I missed it, again, I apologize."It sounded like the quotations were typed by their computer itself but not by a human being. I guess that was not the caseI think the quotations were there for some special meaning, most likely it was for sarcasm but they deniedI think I should not expect a real resolution from this McDonald's restaurantThat been said, it does not mean that I agree on their explanationI appreciate very much for Revdex.com's involvement in trying to help me to resolve this issueThanks a lot
Regards,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, the response was rather inadequate however the response that I received from the business directly was adequate, They provided restitution

I experienced first hand greed and lack of human decency while dealing with this company early this year after I have had work done on my vehicht totaling a couple thousand I have had problem after problem since while it shall be noted I had transmission work done as well as an oil pan that I did not ask for after I paid my invoice I spoke to the service professional and was told the vehicle was In great shape without any issue but upon leaving my serpentine belt us broken and my front air struts have away without indication I received no remorse when asked if this was known ahead of time why wasn’t I notified and the answer was you didn’t pay the dollar inspection charge I was at a lost maybe if I’d known there was an issue needing to be looked at I would have asked for it or it would have been nice to at the very least offer these turn of events have since caused me to spiral downward

McDonald’s *** *** *** *** ** ***Revdex.com*** *** *** *** *** ** ***Date: 05-04-2016 Response to customer complaint ID #***To whom it may concern:An attempt has been made to contact the customer McDonald’s takes
these matters very seriously and we are investigating the customer’s allegations This issue will be addressed in accordance with our company policies

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Sorry for the misunderstanding of my statusFor the new
application, I have not received the master deposit agreement (MDA) yetI request *** *** ***, the officer who is dealing with the complaint to resend me a copy of MDA for me to sign so that I will not miss the deadline of response.Thanks for ***'s responseAlthough they received my return mail twice but never contacted me and just declined the application for the reason "no customer response", but they finally gave explanation back to me after I complain through Revdex.comAfter I receive the MDA document, I will consider this case as closed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: the lack of factuality, professionalism, and helpfulness in both this response and the situation as a whole is disrespectful and near-criminalI will not stand for this. First of all, it was not a Chevy Blazer; it was an S-Also, the logic and grammar of a professional email is disconcertingSmall mix-ups perhaps, but telling of a larger issue of lack of knowledge and quality control by this staffI do not know who *** even is; the only interaction, in person and via email, I've had with this company is from ***, who claimed to be the ownerIt is rude and unhelpful for this *** to imply truthfulness and a first-person account when in fact he wasn't thereRegardless of whatever poor attempt at lying these people throw out, the facts remain: I asked for an alignment twice, I was told by supposed tire professionals that matching tires would work for the front, and I did call multiple times with my complaint as soon as I had the error diagnosed by a reliable mechanic with zero returns or offers for solutions What's most trouble is the antagonism and finger-pointing a supposed professional business doss in response to a mistake and complaintNo offer to right the situationNo apologyNo attempt at collaborationNo acceptance of roleInstead, all I've received is wasted time, wasted money, and total blame thrown on me, while they still have my full money and I still have tires that rub when turned half-way (why is it my job, ***, to check that? Don't you do a quality inspection?)Until this is resolved I will demand justice
Regards,
*** ***

Re: ID # ***In response to the complaint we would like to inform you that we cannot refund the customer the booting fee, which we have already explained to the "customer" and whyAt this location, *** ***, monitors our parking lot because of our proximity to downtown and the University
of TexasWe do not pay any monies or receive any monies from this companyAs you may be aware parking in the downtown area is at a premium without "No parking/towing enforced signs", we would not have any parking for our customers.Unfortunately this "customer" admits to parking on our property and immediately leaving to visit another business and only visits ours after his car has been booted.We would like to let you know that we have extra towing policy signs all over our lot to warn consumers about the fact that a towing policy is enforced on our lotWe have a total of signs which is more than the required amount by law.Again, for these reasons we cannot be responsible for his monetary loss. Thank you, McDonald's Owner Operator

On tj morning of 3/26/17, the cashier would not take my coupon for a BOGO sandwichWhen my wife and I asked about this issue, the cashier said that we would be refunded but would have to wait about minutes until the mama get came back from break We waited (this is ridiculous that we had to wait) but we're not refunded; the manager said that there was nothing she could do

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***