McDonald's

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Thanks for your reply.Attached two pdf files
showing the chat conversations with two of the HSBC customer service representatives. Before my husband opened the US Premier cheque account, I personally verified the terms and conditions with the bank representativeI was informed that he did not need to deposit US$100k in the new account to qualify the US$promotion.That was the deal that he had agreed to when he opened his account. It is only fair that HSBC would close the deal per the agreed terms and conditions that were offered.Regards, *** *** ** Encl
*** *** *** *** *** *** *** ** *** *** *** *** *** * *** *** *** *** *** ** *** *** * *** ** *** * *** ** *** *** ** *** ** *** *** ** ** *** * *** *** *** *** *** ** *** ** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** ** *** ** ** ** ** *** *** * *** ** *** *** *** *** ** *** *** ** * *** *** ** *** ** * ** *** *** *** ** *** *** *** *** *** *** * *** *** *** *** ** *** *** *** *** ** *** ** *** *** *** *** ** *** *** ** *** *** *** ** *** *** *** *** ** *** * *** *** *** *** ** *** *** *** *** ** *** *** *** ** *** *** *** ** *** *** *** *** ** ** *** * *** *** *** *** ** *** *** *** *** *** *** ** *** *** *** *** *** ** ***
*** ** *** *** *** *** *** *** *** *** *** *** * ** *** * *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** * *** *** *** *** *** * ** *** *** * *** ** *** ** *** ** *** ** *** * ** *** *** *** ** ** *** * *** *** *** *** *** *** ** *** *** ** *** *** ** *** *** *** *** *** *** ** *** ** *** *** *** *** * ** *** ** ** *** ** *** ** *** *** *** ** ** *** *** ** *** *** *** *** *** *** ** *** ** *** *** ** *** *** *** ** *** *** ** *** *** ** *** ** ** *** *** ** *** ** *** ** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** ** *** *** *** *** ** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** ** *** *** *** ** *** ** *** ** *** * *** ** *** *** *** ** *** ** *** *** *** *** *** *** *** ** *** *** ** *** *** *** *** ** *** *** ** *** *** *** *** *** *** *** *** ** *** ** *** *** *** ** *** ** *** *** *** *** *** *** * ** *** *** ** ** *** *** ** *** ** ** *** *** ** *** *** ** *** *** ** ** *** * *** *** *** ** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** ** ** ** ** *** *** ** *** *** *** * ** *** *** *** *** *** *** *** *** *** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** *** **

In response to the complaint filed by *** *** against PPT, PPT hereby states as follows: Ms*** parked in an alley near the bar she was visiting when her vehicle was towedThe alley is a FIRE LANE with signs posted that there is no parking*** claims that she was not parked
in an area that prohibits parking but we have photographs that clearly show otherwiseThe pictures show her vehicle parked right next to a signSo, in regards to the allegation that the tow was illegal, PPT denies said allegationMs*** claims that our company does not accept credit cards as a payment methodPPT states that this is also a allegationWe have terminals available for card use but Ms*** did not seem to be happy with thisShe was trying to find a loop hole to retrieve her car either without paying or for a discount*** was polite but argumentative at the same timeIt was around am on a weekend and our office was closed however we release vehicles, after hours, if called in advanceThis courtesy is not intended to waste ours or anybody elses time and its not intended to allow open argument of the facts surrounding the situationNobody is ever happy when their vehicle is impounded and they have to pay money to get it back*** was not overcharged but it is an expensive lessonThe only person to blame here is *** for either blatantly disregarding the posted signage or otherwise being negligent of the parking rules/laws that she was in violation ofPPT does not give refunds in situations as theseThank youSincerely, *** - PPT

The *** *** ** *** ***) placed an account with *** *** ***(***), in the name of the consumer, on May 31, for collections. On November 17, 2016, the consumer contacted RevCrest Inc(RevCrest), a sub-contractor of ***, to discuss the potential options
available. After discussing the Loan Rehabilitation Program with the RevCrest representative, the consumer elect** to enroll with a pre-qualifying payment of $5, pending receipt of the Proof of Income (POI) required for approval by **. The consumer advised the RevCrest representative that the first payment can be processed on November 24, and the second payment on November 30, 2016. The consumer then expressed concerns that they are not comfortable providing card information without additional documentation about the arrangement, due to a previous security breach of banking information. RevCrest follows the guidelines of all state and federal regulations when processing paymentsAs payments are pay** through RevCrest directly to **, the payments can be verifi** on **’s website. At that time the consumer requested to call back at a later date after conducting more researchIf the consumer is uncomfortable making payments over the phone, the consumer can make payments by logging into *** or by mailing payments to *** *** ** *** *** *** *** *** *** ***, *** ** ***If the consumer chooses to mail payments, they will need to include their account number on the form of payment mailedOnce the consumer has returned all required documentation to fully enroll into the program, they will be mailed a letter containing all information about the program, including the agreed upon monthly payment amounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
***
*** ***

Revdex.com:
I called HSBC back again and was finally able to talk to someone who was able to direct me to someone in the US that could help meThis person was very knowledgeable and helpful and was able to resolve my issue My suggestion to the company would be to ensure their
foreign contract companies are trained on how to direct issues they are not capable of handling, but can be resolved by a more local staff member to the correct geographical location. Thank you for your help while I still believe there is a training issue that should be addressed here my personal issue has been resolved
Sincerely,
*** ***

Reponse mailed to client on October **, Please allow 5-business days to receive

see attached

This letter is a response to *** *** for *** *** ***The complaint is in regards to pricing issues installing some parts We did a maintenance check up on Ms***’s A/C Unit and found a condenser motor and that had bearing play and a dual run capacitor that was showing low on
itThey were not out but would be preventive repairs so it does not go out in the middle of summerWe are on a flat rate pricing system and all condenser motors are $including motor, labor to install, also includes a free single capacitor. Our direct cost on the parts are higher than what you can find online but we are have them more readily availableWe have calculated this pricing to not only reflect our variable cost but also the cost to run our businessWe have vehicle cost such as fuel, insurance, the vehicle itself, all necessary tools to make that vehicle functionWe have office costs such as building, insurance, phones, computers, office staff, etcWe also have costs such as marketing and promotions to get the phones to ringIf we were to structure our pricing to were there is markup and a few dollars of labor we would be out of businessWe believe our pricing is fairWe are not overcharging but calculate our cost so our company is not losing moneyWe understand that there will be some companies cheaper and some more expensiveFor those that believe we are charge to much they can simply declineMs*** agreed to pay for the job initiallyWe are willing to work on what would be a fair resolution

Response sent to client 5/**/16. Please allow 3-business days to receive

I have informed my office to invoice the customer for the amount she feels she owes, we did have equipment at her has longer than she states, but, we do not want a customer feeling we are charging or getting paid for anything more than what we shouldA new invoice is being sent today, and should
settle this issue with the customer, feel free to contact me with any other questions you may have.Tell us why here

My old boss responded to his complaintHis order was placed and fulfilledI placed the response, the tracking information, and order information for youHe received his products in a timely manner from our facilityLet me know if you need any other information from me

Hello ***, so sorry for taking this long in responding back to this claim but the email that you originally send this information to is not my primary email any more so I don't check it as often as I shouldHere is my respond and please if there is any question feel free to give us a call.At
Prescott Maid to Order we value all our customers and strive to deliver the best cleaning our industry has to offer, that is why we provide all our customers with a 100% customer satisfaction guaranteeWhile we understand that no one cleaning is the same and that there may be issue’s that arise, it is not within our power to rectify or resolve an issue that is not brought to our attentionAt no time during the cleaning we where notified by the customer that there was any personal phone usage being conducted, however the cleaners did call the office several times to report extra cleaning being requested by the customer that were not originally specified at the time of the estimateAt the end of the cleaning, the inspector walked through the home with the customer and the customer found that some cleaning was not up to to her standards, which the inspector cleaned right away after which the customer told the inspector that everything was good. Later that day, the customer called into the office to go through several items that she found were again not up to her standards, claiming that the cleaners had broken her blinds and ceiling fan, which during the inspection were in working condition, but we went ahead and sent out our handyman and fixed the problem, the blinds were not broken at all and the fan was loose from its base and had a very noticeable swing to it, which was not as it was when the inspector left, but again we fixed the problems and the customer again said she was satisfied, also this time the company owner and the inspector went out to the home that same day, in the afternoon about p.mand did a walk through at which point the customer pointed out a list of items she felt were not cleaned, so the inspector and the owner re-cleaned the areas requested by the customer, however it is to be noted that every area the customer pointed out were in fact cleaned by the initial cleaners and was still clean but it was re-cleaned non-the-less because customer satisfaction is our main goalAgain by the end of the visit the customer said everything looked good A week later, the customer called again, this time she stated that she could not find her cosmetics bag and accused the cleaners of taking it, and then implied to the owner that she wanted a discount for her troublesBy this point, the customer had already received approximately hours of cleaning at the hour rate; between all the visits and repair work any additional discounts were not an optionThe customer was politely told that Prescott Maid to Order has 100% confidence in the cleaners, however, if she felt 100% sure that one of them stole from her that her next step should be to contact the authorities and we would be 100% cooperative in resolving the matterThe customer’s response was if the company did not “do something about it”, that she was going to give us a bad reviewAnd so she didIn good conscious, Prescott Maid to Order delivered the service to the customers satisfaction and were ensured by the client upon the last visit that she was 100% satisfied. At Prescott Maid to Order, we value all our customers, and strive for excellence but perfection is not possible although our mission is to come as close as possibleThat is why we do everything in our power to provide excellent customer service, sometimes going above and beyond what our services entailsHowever Prescott Maid to Order will not be bullied into giving discounts to avoid a bad review it is not ethical or moral.Thank you

In order to address the issue, please provide an account number or name of your relatives to assist us in locating the accounts

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I will admit that the CSR *** *** has done her part in trying to figure out why Workman's Compensation kept denying the request. It was found out (1) that Kenosha Open MRI kept trying to submit the bill long after my account had been closed by OWCP. (2) after finding out my account was closed Carol Brown my VA OWCP manager made a couple of calls to OWCP and had them open my account and during that time it was found out by the letter that was attached to this that CSR *** *** kept putting in paperwork with the wrong code for what my MRI was for and that was the reason for OWCP denying it. OWCP has contacted Ms*** with not only a number but with a direct contact on how to submit the proper billing with the correct code to ensure that they are WILLING TO PAY once the CORRECT paperwork was submitted. Ms*** believes that she has submitted the correct paperwork, but has she now and with the correct code? If she has why is OWCP stating that nothing has been submitted on their end? Why is she blaming the OWCP when it has been found out that the reason the bill was denied was due to Kenosha Open MRI's clerical error for NOT submitting the correct medical code?
My concerns are how long do they think that my account through OWCP will remain open so that they can drag their feet on submitting the correct paperwork. Also, the response that I received through Revdex.com was by Ms*** ***. Where is the head of this department and why have they not gotten involved? Lastly, I will contact my lawyer if I receive another bill in the mail saying that I am delinquent on this bill when it has been clearly shown its been on Kenosha Open MRI. If this case doesn't get resolved not only will they pay for my bills, but for the mental anguish, and also for court and lawyer costs. At the end they will be paying a lot more than just an MRI scan
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
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Response sent to client on May *, Please allow 5-business days for mailing