McDonald's

My name is [redacted] and I am the owner of the McDonald's Restaurant in Mayville WisconsinI am responding to case number [redacted] On January 251h I received a complaint from Mr [redacted] stating he did not receive a refund for the difference for the Big Mac he purchased on January 15, As soon as it was brought to my attention I called and left a message on January which was the next business day after receiving the complaintSince he did not return my call by January 29th, I sent a check for the overcharge for his Big Mac along with an apology letter again requesting to call me to resolve the issueI again tried to call him on February 3td • At this point I have not received a return phone call from Mr [redacted] Prior to receiving your letter I have retrained my Manager and cashiers and have proper procedures in place for promotions like this, so the customers are not overcharged in the futureToday I sent the balance of Mr [redacted] 's total order of $He will then be reimbursed (or his total orderIt's unfortunate I have not been able to talk personally to Mr [redacted] to resolve this issueI take great pride in my business and customer service If you have any more questions, you can reach me at my office at ###-###-#### Thank you

[redacted] I have emailed you with two possible solutions to the issue that was caused by our payment processor

McDonald’s [redacted] ***Revdex.com [redacted] ***Date: 05-04-Response to customer complaint ID # [redacted] To whom it may concern:An attempt has been made to contact the customer McDonald’s takes these matters very seriously and we are investigating the customer’s allegations This issue will be addressed in accordance with our company policies

[A default letter is provided here which indicates that the business has not responded to you directly If you wish, you may update it before sending it.] Revdex.com: At this time, I have not been contacted by McDonald's regarding complaint ID [redacted] Regards, [redacted] ***

Revdex.com: I called HSBC back again and was finally able to talk to someone who was able to direct me to someone in the US that could help meThis person was very knowledgeable and helpful and was able to resolve my issue My suggestion to the company would be to ensure their foreign contract companies are trained on how to direct issues they are not capable of handling, but can be resolved by a more local staff member to the correct geographical location Thank you for your help while I still believe there is a training issue that should be addressed here my personal issue has been resolved Sincerely, [redacted] ***

I have reached out via email to the customer to see if they are available for a phone conversation Once I have spoken with them and reviewed the facts of the case, I will be able to follow up with Revdex.com

Complaint ID [redacted] ***We received complaint ID [redacted] on 12/12/and the incident occurred on 12/09/ A letter with an apology and "Be our Guest Cards" for free food items at our store was sent out on 12/14/along with an e-mail Attempt to contact customer via phone was made on 12/19/asking customer to return our callOur GM at the store has also made several attempts to contact the customer.We have also sent out a full refund to the customer on 01/18/

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved We were sent our check and the account was closed That was all we ever asked Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

At this time, I have been contacted directly by HSBC Bank USA, N.Aregarding complaint ID [redacted] , however my complaint has NOT been resolved because: In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

On August 25, 2017, my office staff contacted MsSerena [redacted] by telephone An apology was given and she agreed to free value meal coupons An apology letter and coupons were mailed out to her on August 25, as well She stated that instead of a refund that she would accept coupons

Although the information may not be found by doing a simple search on the website, a case would need to be opened with the agency to research HSBC sends the funds to the agency and its up to them to post the information timely Please open a case with the agency as directed and allow them to research the matter for you

I am aware of the complaint from the homeownerWe sent our operations manager to look at the concern and we are in fact addressing the issueThe entire roof does not need replaced and we are fixing the siding issue and any flashing issuesAs anyone who does construction is aware, sometimes issues happen in regards to repairs or with sub contractors, but we will address the issues and resolve themThe homeowner must understand we cannot replace an entire roof if for only some issuesWe do understand the concern and we will do everything possible to satisfy the customerWe were just at the home last week and have always stayed in contact to address the issues, and we will continue to stay in contact to resolve themThe homeowner also must be reasonable to understand some things take time to addressThe homeowner is welcomed to call me the owner if they feel they are not getting the service they shouldThank you Cleve [redacted]

We made two repairs to the air conditioning system on Mr [redacted] vehicle The first repair was replacing a seal on a fitting at the accumulator assemble The second repair was replacing the low side schrader valve on the accumulator assemble I spoke with our service consultants and to the best of my understanding Mr [redacted] was in recently with the air conditioning not working again and was not willing to pay for diagnoses to determine if the problem was related to our recent repair.To help resolve this situation I will be willing to diagnoses the current air conditioning problem at no charge, and repair it at no charge if it is from one of the area’s that we previously repaired If there are other leaks or repairs needed Mr [redacted] can decide if he would like to authorize these repairs

Complaint: I am rejecting this response because: because you are responsible for your actionsThis email is in response to a complaint by a customer that we received on 3/12/18.Our company contracted to purchase and install window and doors with this customer in September The customer chose to purchase high end products manufactured by Milgard windows and doorsOur small window shop is a clicensed contractor authorized to sell and or install windows and doors since Our company provides a small showroom where our customers are shown products from different vendors.The customer with the complaint decided to choose Milgard windows and doors as the vendorMilgard offers a lifetime warranty on their products to the homeowner which includes glass breakage and replacement of any defective parts etc that include labor and parts at no charge to the customers.The customer was told this prior to the purchase and given a warranty from MilgardThe customer was told that the products would be delivered directly to his home by MilgardHe was told to provide a safe place for the materials overnight until the work began the following day (preferably his garage)When the Milgard truck arrived at his home he instructed the driver to store them in the driveway, fortunately these high end products are shipped and protected with wood, cardboard, and plastic.[Customer 3/24] For the record, Bella View did not specify the windows and doors need to be stored inside This is the first time to see “preferably garage.” [Customer 3/24] As far as packaging for the windows and doors, it did not protect them from transportation as they arrived with damage and the packaging did not cover the Product completely The interior wood surfaces were exposed to the outside environment And Bella View knows both of these pointsI don’t know why they are not being honest here and accurately describing what happened Pictures were taken and provided to both Bella View and the Milgard Representative The Milgard Representative was concerned and asked for the pictures to send to the factory to address Bella View wasn’t concerned or proactive to address Bella View just didn’t care The picture attached to this reply (See Picture 1).Our installers began installing the following day and carefully unwrapped each itemThe customer started to complain about small paint chips and irregularities on the productWe informed the customer that we would immediately contact Milgard to send out a technician to verify any problems with the productMilgard has made repeated visits to the customer’s home and has replaced or corrected many of the customers concerns.[Customer 3/24] For the record, the service request was not submitted on this day (9/12) as stated It wasn’t until the last day of installation Sept 9/when the Milgard Representative visited did the service request get submitted They it took another weeks for the first technician visit.The customer was told that our company does not service or replace any parts or defects of the Milgard productsHe was also told that he could contact Milgard using their 1-800-464-number anytime as long as he lived in his home to service his productsFor the record, this will be the first complaint to Revdex.com from a customer regarding lifetime warranty services from Milgard windows and doors.[Customer 3/24] For the record, this communication happened on the day of delivery The day defects were first noticed The major compliant here is 1.) the overwhelming number of defects, either from transportation or manufacturing, 2.) the number of defects in the frames that are NOT correctable and 3.) most importantly Bella View’s total lack of concern for the customer, the quality of the Product or communication of defects Bella View was only concerned about getting windows/doors installed and leaving the customer deal with the defects, correctable or not Absolutely no concern for the customer satisfaction.A tarp was accidently taken by our crews and the owner of our company personally returned it and left it with two carpenters that were installing interior doors at the customer’s home that we installed windows for.[Customer 3/24] First, until this compliant to the Revdex.com, Bella View ignored verbal communication and previous e-mails about the tarp Second, Bella View didn’t call, send an e-mail text to schedule a time to drop off the tarp It just appeared Third, Bella View didn’t send a note they dropped off my tarp Bella View’s reply above is the first time I heard they dropped off a tarp There was a tarp found on my property, which I thought was the other contractors, but they said somebody left it here.[Customer 3/24] The tarp The tarp was removed from the property the week of September 11, After communicating with them multiple times to return the tarp, we learned above Bella View dropped off a tarp the week of January 22, Four (4) months after removing the tarp from the job site The tarp Bella View dropped off was not the original tarp that was removed from my property, which had only been used once previously The tarp Bella View dropped off was old, worn, damaged, and non-functional A picture of the tarp Bella View dropped off is attached to this reply (See Picture 2) This is not a replacement for my tarp Bella View must take responsibility for their actions and cover the replacement value, both size and quality($55)Our company clearly outlined the scope of work for installing the windows and doors the interior drywall and flooring would be removed to insure the products be square, level and plumbThe customer was to be responsible to finish and repair any interior work needed to complete the processIncluding gaps on floors or drywall.[Customer 3/24] The customer is not responsible to cover unnecessary work created by a Bella View workmanship issue Bella View installers incorrectly marked and cut the floor to remove material After cutting the floor they stood the double door up and noticed they had not held the door vertical when marking and unnecessarily cut the floor I was standing their when they inserted the frame AND admitted they made a mistake and that they did not need to cut the floor There were double doors installed on the second story All rooms have the same hardwood flooring No repairs were required in front of the other doors Only this one, where the installers admitted they made a mistake marking the floor from not holding the door vertical (See Picture 3) The owner is not responsible for defects from poor workmanship Bella View must take responsibility for their actions and cover the cost to repair their poor workmanshipThe floor in that area will need to be demo’ d and repaired Material and labor ($240).Our installers made every effort to cover the existing Saltillo tile floors with cardboard and drop clothsThe existing Mexican tile is aged and brittle, had many scratches and use sageWe should not be responsible to polish old existing tileOverall, our installers did an exceptional job removing all exterior stucco around the perimeter of all windows and doors on the customers two story home.[Customer 3/24] Exterior First, the quality of the floor or flooring surface is not a defense for negligence and green light to damage a customer’s floor The patio surface in both the front and back of the house was stripped and re-surfaced during the months of June and July in There were no scratches or chips in the surface of the tile prior to the start of Bella View being on-site September 11, The first day of installation I re-iterated to Erron the need to protect the surface of the tile to avoid any damage it had just been resurfaced Which Erron knew and witnessed when you visited the property to provide a quote in both June and July Bella View’s effort to protect the surface was insufficient to guard against dropping tools, ladders or other building materials on the surface The same pictures sent to Bella View showing the damage to the surface (chips) have been attached to this reply (See Picture 4) Bella View was negligent protecting the customer’s property from damage Bella View must take responsibility for their actions and cover the cost to repair the damage to the tile Clean, install color matched grout and re-coat($125)[Customer 3/24] Interior Again, the quality of the floor or flooring surface is not a defense for negligence and green light to damage a customer’s floor The surface of the flooring on the interior was stripped and re-coated when I moved in only years now There are no scratches on the surface of the interior floor today As recorded in the original compliant, on the first day of installation Bella View installers laid X-board construction paper down throughout the house to avoid removing shoes Bella View used blue tape to hold the X-board in-place on top of the Saltillo tile When Bella View completed the installation, and removed the X-board construction paper the blue tape removed the floor coating from the Saltillo tile in a few areas (See Picture – same pictures sent to Bella View) Bella View must take responsibility for their actions and cover the cost to repair the damage to the tile Cost to clean, remove coating on each tile affected and re-applying coating is $145.The Milgard products continue to be serviced and corrected by the service department of Milgard windows and doorsAll these products are paid in full to Milgard by our companyThe customer continues to owe us a balance of over $and refuses to pay usSince the completion of the job our company has been paid small gradual portions for over six months and has caused a great finical burden to our small companyOur contract required payment upon completion of installation and any service to the product cannot be means to with hold payment to our companyhere...[Customer 3/24] Bella View was paid for the work they completed minus all outstanding work as directed by the Milgard Representative, which by the way Bella View never challenged Bella Views compliant is without detail and merit For the record, the details are provided here.Total Bill $48,349.967/11/ 10% deposit -4000.009/11/ Delivery -20,174.989/27/ Installation -17, Subtotal Paid $41, (86%) $(~10%) was withheld from the final payment as directed by the Milgard Representative until manufacturing defects for the windows and doors have been correctedThis was never challenged by Bella View from 9/27/until the last service call 1/23/ Until Bella View’s complaint here, this has not been raised as an issue and their compliant here is without meritMilgard technicians have made service calls after the installation completed to address the majority of the outstanding issues The first visit was not until the 1st week of October, Milgard technicians made additional service calls on November 9th and January 20th The last visit addressed manufacturing defects on the interior parts for windows and doors Manufacturing defects on the exterior surface are still outstanding1/23/ Corrective Actions - Subtotal Paid 45,(95%) $2,was withheld to cover windows that have not been delivered ($2000) and damages Bella View is responsible to cover The former was under direction from Bella View (withholding $for delivery of outstanding windows) Payment against the outstanding windows mentioned here is covered under separate compliantI cannot emphasis the negative impact Bella View has had on the customer experienceBella View does not support the Product they represent and sell They ignore and wash their hands of any issues with the windows and doors as delivered Prior to making the decision to purchase windows and doors from Bella View they expressed how they would work with the factory to address any issues I never heard from Bella View again There were no calls to see if there was anything they could do, there were not calls to see if the factory was addressing my concerns, no calls to see if I was a satisfied customer Zero The issues with the Product as outlined in detail in the original compliant During the installation, Bella View discovered they incorrectly measured one window and it was inches short They had to re-order the window and they never followed up on the schedule for delivery or installationIt wasn’t until I sent the Milgard representative an e-mail at the end of November did Bella View reply This is covered extensively in a separate compliantOnce the installation was completed, Bella View exhibited extremely poor communication Did not follon requests, did not respond to e-mails and ignored the customer complaints Not until the complaint that was filed with Revdex.com has Bella View attempted respondedBella View must take responsibility for their actions and cover the cost of the damages due to negligence and poor workmanship ($565) Regards, T [redacted]

A response was sent to the client on 7/** Please allow 3-business days to receive

Response emailed to client on October **, to [redacted]

Response sent to client 5/*/ Please allow 3-business days to receive

I still feel violated and taken advantage of I am not a HVAC trained person but I have been a business owner as well and I believe that 200% MARKUP to the customer is truly a violation of ETHICAL practice by any businessI am sure the owner of this business, if overcharged by another business, would have to agree that this is wrong After all, we are ALL customers of someone's at one time or another.I live in a 55+ Community and will be sure to share my experience with our residents Potential loss of some business is eminent All that I am asking for is an adjustment to this request ver inflated Repair Charge.Sincerely, [redacted] ***

Your average Mickey D's but with rude cashiers and workers One guy got mad I asked for BBQ sauce Did you make the sauce from scratch to get mad? Do your job!! Will not be back