McDonald's

Company's response below:
To whom it may concern,
margin: 0px">We received a complaint, originating out of your *** *** office, from a customer named *** ***We were finally able to reach Ms*** to hear her concerns and investigate on our sideMs***’s issue has been resolved via phone conversation on 4/21/She requested coupons be sent to her in the mail
Case # is ***
*** *** * ** * *** ***, DBA McDonalds
*** * ***

I am rejecting this response because:
I have not been contacted, perhaps they left a message Also, I had requested communication in writing

I have attached the service ticket with the breakdownOn the ticket we put it down that the unit needed to be service but also mentioned that the customer said it may need freonAs a technician, that is taken as the system is not working as it should beWe check everything on the system to make sure that there would not be future problemsIf something does goes wrong it becomes a callbackAs far as there being a quote less than that I have no notes indicating thatWe have set pricing and the service ticket does indicate the pricing was correctIt may have been a miscommunication of certain parts and not the whole totalNormally we have pricing disputes before a payment is madeI can see with the owner about trying to get a reimbursement for the laborThe parts and freon I wouldn't be able to give a discount on as they are close to cost alreadyLabor was at $so I can reimburse that as an attempt to resolve the issue

Response letter mailed to client on 5/**/Please allow 5-busiiness days for mailing

October 13, 2016Dear *** ***:Thank you for taking the time to share your recent experience at the McDonald's located at *** *** ***As the district manager of this restaurant, I apologize that you were not satisfied with your visit.Our goal is 100-percent customer satisfaction and that
means friendly service with every visit without exceptionMcDonald's restaurant employees receive specific training in customer servicePlease be assured that I spoke to all involved with this situation that they handle it wrong.Your call serves as a valuable reminder that our customers are our number one priorityWe truly appreciate your feedback and again, thank you for taking the time to share your experience with us.We hope to have the opportunity to serve you again in the futureI have enclosed value mea! BOG's to use at your convenience.Sincerely,McDonald's District Manager Judy C

August 16, 2016 Dear Ms***, Mr*** and Mr*** *** rented a 35' Sunova Class A RV from Brambilla's for the week of June 22-29, On Monday, June 27th, at approximately 4:00PM, Mr*** called us regarding a blown tireThey were on I-near Kimball, NebraskaWe
explained to him that we would call tire companies in that area or as close as possible to assist ASAP, get the tire changed and they could finish their trip homeAfter about minutes of phone calls, we found a possible repair service in Cheyenne, WyomingThe repair service was located about miles awayWe also learned that the specialized tire needed to be shipped from DenverWe informed the tire service of the urgency of the situation and they were able to have the tire delivered to them by 11:AM the following morning and had the tire changed by approximately 1:30PM that day. On June 27, Mr*** and his family checked into the Days Inn in KimballThey checked in at 6:26PM and checked out the following day at 12:31PMWe have the receipts showing the time period that they were at the motelThey were not "stranded in 100-degree heat"!We asked the repairman if he could pinpoint the reason for the tire blowing, such as, something being hit, excessive wear, etcHe could not determine, nor could we determine why the damage occurredwe paid for the tire, $528.85, we paid for the labor to change, $306.00, and we paid the mileage, $to Art;s Truck Repair; all so that our customer was able to continue the trip and when they returned, we could evaluate any damage. The repairman indicated that there was significant damage, but nothing that would stop them from driving the unitMr *** said they "rigged" one headlight back into place and also shut off the propane tankWe have not asked Mr*** for any payment regarding the tire or serviceWe spoke with Mr*** after the tire repair was complete and he stated that he was happy with the time frame things were accomplished considering their location when this happenedWe explained that they could take their time returning and that there would be no late return fees. Upon Mr***'s return, we discussed any damage to the RV and indicated to him that we would be contacting involved insurance companies to determine how to move forwardAfter assessing all the damage, as with any damage that is considered an "accident" and not due to anything controllable by either of the parties, we submitted a claim to Mr***'s insurance companyMr*** continued to exaggerate the issue and be dishonest to his own insurance company and as a result his own insurance company denied the claim in the amount of $5,We then needed to file a claim with our insurance company, prove that the tires were not worn and include a maintenance record on the vehicleWe filed the completed claim, minus a $1,deductible, and the claim was paid on August 2, That meant that Mr*** was responsible for the deductible and that was taken from his damage deposit. When the insurance claim is settled, we then complete the customer's contract and determine the amount of final chargesMr*** owed $146.60for hours of generator use, $to fill the fuel tank, $for propane fuel, and $for miles in excess of original estimated miles, for a total charged to his credit card $312.41.We did not bill anyone, including Mr***, for $1,for the tire and repair!We have not asked or billed Mr*** for an additional $5,for damages!We have been engaged and apologetic for the incident and have handled it as any unfortunate accident would be handled!We hope and believe that this, our response, will resolve this case. Sincerely, BRAMBILLA'S, INC. *** Brambilla, President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

In answer to the complaint …The unit could not be placed on space RV… the site was not readyWe were not informed of this fact until we arrived. The Park Mgr still had work that needed to be done before the unit could be placed there….the ground was too soft and needed to be compacted. Also, due to the lack of room we could not logistically place the unit there with our truck.. The 12’wide unit had to go between trees that measured under 12’wide. We were told by the Park Mgr to put the unit on space RVand he would move the unit. Or have it moved. Our bids are always subject to site accessibility. As far as any damage … the only thing my driver noticed was a trim board on the back corner was knocked off. My driver is unaware of any other damages No damage was noted by the owner at the time of delivery. Damages could have occurred when the unit was moved to space RV6. I haven’t seen anything from Ms*** as to what damage was done nor what repairs had to be madeI don’t feel it’s fair that we are being blamed for something after the fact

They had to remake all my food because the kitchen got all of the hamburgers I ordered was made wrongThe manager rolled her eyes when I asked her if they would fix my orderI was extremely nice about itAll the male employees would walk around behind the counter and eat french fries from trays waiting to be picked up by the customer! They actually ate peoples friesMy mind was blown how unprofessionalThe filth of the bathroom was disgustingThere was no paper towelsThe trashcans in the lobby was full and people was just sitting their trash every whereI thought I was being punkedI kept waiting for someone to show me the hidden cameras but unfortunately this place actually operates this way

I would like to know the up date of the investigation mentioned in the one and only email communication the bank have attempted so far Their poor communication has been loosing our confident to have them manage our finances. If no further action to be taken please assist our accounts belong to myself and family member to be closed at our most convenient method

This is in response to the comments and remarks regarding the installation of six retrofit vinyl windows that were installed by our company at the customer's home on 2/21/First of all, the customer insists that we are responsible for cleaning all the glass on her existing French door that she had installed by someone else in Cleaning the glass on this French door is not our responsibility and is clearly not on our scope of workSecondly, as we have stated in the past, installing retrofit windows does not require removing existing window shutters and we have installed thousands of windows with existing shutters & our past customers have been satisfied with the installation with no past incidentsOur crews did not remove or replace any of the existing shuttersThe fact that the customer contacted us four months after the installation to complain about her shutters clearly shows that we were not responsible for her shutters not closing properlyThe customer has admitted that she has been renting rooms for over years & the shutters have had a lot of wear and tear from these students & the customer is simply looking for an opportunity for our company to provide her with new onesLastly, the Milgard vinyl windows have a lifetime warranty and we have provided the customer with that warrantyThe screens have a day warranty by Milgard because they can easily be damaged by tenants or owners and this is a standard industry practice by all manufacturers

Our company installed six Milgard vinyl windows on 2/21/for the customerShe signed a home improvementcontract with a scope of work and installation instructions prior to the completion of the workThe scope of work onlyincludes the retrofit installation of the vinyl windows and excludes
any other type of repair work whatsoever.The customer asked one of our installers if he could clean small glass pieces on a dining room French door, thedoor glass had blue tape that the customer had used to paint her door and she couldn't remove the adhesive. Our employee tried to remove as much as possible as a favor but couldn't remove all of it because the tape hadnot been removed for several months or possibly years.Our family owned small window shop has been using a retrofit installation method to install vinyl dual pane windows for the past yearsThe process is affordable but most importantly does not require damages to existing window treatments including shutters, or stucco damage or the need to paintWe performed two in house visits to make accurate measurements prior to ordering the windows & we pointed out to the customer that herexisting shutters were aging, needed painting, and were out of square & couldn't be opened and closed very easily.We also explained that we did not need to remove them for the installation & our installers did not remove or replace them. The windows that we installed were located in the bedrooms and the rooms contained three beds in each room and were being rented to international students. It was evident that the students needed to open & close the shutters on a daily basis to open & close their bedroom windows & over the years of hosting thestudents the shutters had a lot of wear & tear. The customer also said she was overwhelmed by all the cooking,cleaning, for over six students and couldn't keep up the maintenance of the home. The customer contacted us on 6/12/almost four months after her installation to tell us that her shutters werenot working properlyClearly the students had damaged the shutters during this time and the customer attemptedto repair them herself or used a handyman & is trying to get our company to replace or repair the shutters that wedid not damage or disturbOne of the owners did make an appointment with the customer on 7/26/17 to talk to her about her complaint as a courtesyAt that time the owner explained to her that the screens on the new windows only have a day warrantyand any rips or damage was not coveredThe customer began to yell profusely at the owner and demanded a screenand repair work on her shuttersThe owner had to leave immediately to avoid any further verbal abuse

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely, ***They have said they will send me
coupons and the store supervisor would like to meet me to discuss the situation

A response to this issue will be handled through the CFPB. We are working to complete this through their portal and timeframes

Complaint: ***
I am rejecting this response because: This is not what we originally agreed on from my point in speaking to them I received NO refund except for a box that I did NOT receive They KEPT my money for the TRASH box that was worthless and not even worth a few cents I would have returned their trash box if they would have given me the box that was supposed to make up to everyone for such a poor quality box from the previous month
Sincerely,
*** ***

Customer requested cancellation on May 7th (after he was charged)Demanded a refund on May 9th (which was awarded to him)Emailed us again and even mentioned himself that it was an ITEM (not a box) that was the "make up" on May 10th.Was responded to verifying cancellation on May 13th.Again, the
customer mentioned it was an item, not a box on May 13th.We confirmed that those who were expected to receive the next box would also receive the make up item on May 13th(We included the make up item in the following box for those who continued their subscriptionThis was made abundantly clear to anyone who accepted the offer)We never received a response at this point.On June 4th, we received an email from the customer and he was upset that he never received the box following his cancellation(Keep in mind, he demanded that we cancel and refund him - so he wasn't going to receive the product if he didn't pay for it)On June 6th, we reminded him and provided screen shots to clarify that he did in fact cancel his subscription and also refunded him for the charge.He was mistaken, even though he demanded a refund for the regular monthly charge, that he thought the refund was the "make up item" on June 6th. Again, reminded and showed him proof of him requesting the refund for the cancellation on June 6th.He accused Alpha Outpost of arguing with him and even said "I told you WHAT I THOUGHT happened period!" (He only THOUGHT he understood, but this was truly a misunderstanding on his part.)Customer personally felt that what we considered the make up item, wasn't enough for him. This customer cancelled his subscription even after we made it clear that he would not receive the following box, since he demanded the order be cancelled and refundedI can provide more proof but was only allowed uploads to the complaint responseIf there is any way I can provide the remaining screen shots and proof, please let me knowSo far, he has received a full refund and the subscription has been cancelledThe "make up item" would have been in the box that he cancelled but he was refunded

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The response received from HSBC is inaccurateThey are referring a numbers of dates in which information was requested by them and was not timely received by some due date, of which I just found out in this response letterEvery time a document was requested by HSBC trough my bank *** it was provided in the most immediately way possible, some times withing the same day, and even more than one time the same information since they even complained about that the quality of the image provided was not enough to authenticate the provided document (which was already authenticated by the *** branch banker personally)I do not accept that excuse after so long (moths) as good enough reason to block my fundsI tried multiple times trough *** and personally to contact them, every time I call HSBC to deal with them personally in the regard they denied me any explanation since I am not a HSBC costumerI visited one HSBC branch with the same resultsThere should be few phone calls recordings they may have that can be listened to, in order to verify what I stating is trueDue to the holidays I have not being able to contact *** in the regard and request a list of they request dates and my submitted answer dates, but is something that I would to do as soon as regular business days start.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Me, and my dad went to order food, we got there tried to scan a coupon, and there system was down, so a very rude manager told us that it was *** downso we told her that we had driven all the way over there for nothing, we then went on to drive off, and over heard her call my dad a little cry baby *** we then went to the other mcdonalds, and they were happy to take the coupon, but after eating a few hours later we could not stop vomitingwe had to go to the hospitalwhere they told us we had food poisoning

From: Date: Mon, Jan 15, at 3:PMSubject: Complaint ID #***To: Hello Mr***I spoke with the manager on duty on the day of 12/29/incident in regards to Ms***. He stated that he did went to the table to speak with Ms*** in regards to the plastic she found in
her food. Paul the manager, comped Ms***'s bill/meal and apologized. Ms*** asked Paul to also comp her friends meal, which Paul did not. Paul stated that the reason why he did not, was because there wasn't anything wrong with her friends meal and that Ms***'s friend did have her meal.I have spoken with Paul and emphasized that at our restaurant no matter what, the customer should always leave happy. That he should have comped both bills if that was what the customer wish.We take this type of complaints very seriously. The first thing Paul did was to go to the kitchen and informed the head chef of the incident and to have the head chef inspect all ingredients immediately and make sure that they are in good order. The head chef later assured Paul that he did not find anything abin any of the food stock. We have not have any other complaints of this nature and we do not know where the plastic came from.We are happy to mail Ms*** a gift card to try us again or refund her friend's bill amount. If there's anything else we can do, please let us know.Sincerely,Aron LWasabi Steakhouse

February 13, 2017Dear MsHattie:Thank you for taking the time to share your recent experience at the McDonald's located at *** *** ***As the Franchise Owner of this restaurant, I hope you will accept my apology for your unsatisfactory visit.Our goal is 100-percent customer satisfaction and
my team works hard to deliver fast, friendly, and accurate service to guarantee that each visit you make is a pleasant oneI'm sorry you feel we have let you downPlease be assured, I am following up at my restaurant to address this issue.We tried to call you to follow up with your complaint, but the number left was the number for a different McDonald's restaurant in the area, If at any time you would like to speak to our office about your complaint, you can call our office number. Your feedback serves as a valuable reminder that our customers are our number-one priorityWe truly appreciate your feedback and again thank you for taking the time to share your experience with us, We hope to have the opportunity to serve you in the future.Sincerely,Christina M McDonald's Franchise Owner