McDonald's

November 24, 2015Dear *** *** ***,It is our understanding that the Revdex.com received a complaint about our business with an ID of ***According to the customer statement, one of the sandwiches in his order had a bite taken out of itWe have looked into this matter,
watching Store surveillance on the date in question and there is no footage that confirms this statement.With some research, we discovered that the person with this grievance is the father of one of our employeesWe have reached out to the employee for more information but they have not responded or reported for workWe hope that the Revdex.com agrees that under the questionable circumstances, especially with no supporting evidence, this matter should be disregardedWe feel that we have done our due diligence and that this issue should not reflect poorly on our business.Hope H

We have used this business and their services for the past yearsWe (and many others) received a text message offering a deal to pay the rest of the year now and get a discountWe paid Mike Smith $500, signed a contract and have not heard from or seen him in weeks nowHis phone is now disconnected and the address that he has listed he is no longer at

I have reached out to this customer in regards to the listed complaint received with no responseThe customer was given my hours in store on my next work day as well to have further discussion on what took place and for me to help resolve the matter. feel free to contact me further as
needed thank you michael ***

For *** *** He only received one box from us, and only charged for one boxHe canceled his subscription, and a refund was processed for himThat is the reason why he only received one box and charged only onceThe second order wan't shipped out due to the refund that was processed for himLet me know if you need any other information from me

We have verified that the refund has been submitted for youDue to data transfer on our end the refund did not process when it was submitted the first timeWe do apologize for thatIf you do not receive the refund in the next 1-business, please contact us

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We made two repairs to the air conditioning system on Mr*** vehicle. The first repair was replacing a seal on a fitting at the accumulator assemble. The second repair was replacing the low side schrader valve on the accumulator assemble. I spoke with our service consultants
and to the best of my understanding Mr*** was in recently with the air conditioning not working again and was not willing to pay for diagnoses to determine if the problem was related to our recent repair.To help resolve this situation I will be willing to diagnoses the current air conditioning problem at no charge, and repair it at no charge if it is from one of the area’s that we previously repaired. If there are other leaks or repairs needed Mr*** can decide if he would like to authorize these repairs

Please find attached Ms***'s order form Please note the item "Personal Service and Filing of Proof of Service." Please note the item is not circled or otherwise noted as being ordered Please note the other items on the form which are marked as ordered
Ms*** did not order or pay for CLP to personally serve the uncontested divorce petition and summons on her spouse.
The order form is crystal clear in what services are available and what services she ordered.
Rather than accept responsibility for the service of her spouse (which is her responsibility), she blames our company in this Revdex.com forum.
We have attempted to help Ms*** again and again, including by providing her with specific acknowledgement forms to have signed by her spouse We have gone above and beyond with our efforts to help Ms***
Unfortunately, she doesn't seem to understand that if she doesn't order and pay for a service, the company is not responsible for providing the service

McDonald’s *** *** *** *** ** ***Revdex.com*** *** *** *** *** ** ***Date: 05-04-2016 Response to customer complaint ID #***
To whom it may concern:
An attempt has been
made to contact the customer McDonald’s takes these matters very seriously and we are investigating the customer’s allegations This issue will be addressed in accordance with our company policies

I would like to inform everyone about this McDonald's restaurantI went there and was given a counterfeit $bill among my change I paid with a $bill then with the change I went to another store and was told the $bill was fake!!!! I complained twice on McDonald's websiteThe first person that contacted me said he would view the surveillance and get back to me He also said the employees are trained to detect counterfeit moneyHe also said there was a case similar months ago I haven't heard from this person sinceI complained again through the McDonald's website for the second time and still nothingSo to anyone that goes to this McDonald's restaurant be very careful especially if you pay by cash!!!
Thank you

I counted flies in the store while I was there eating breakfastIt was disgustingThey were flying around everywhere and one even landed on my foodThe floor is always sticky and I've seen spiders crawling aroundDISGUSTINGThe workers don't even seem to care that there are flies everywhere

We did take Mr***'s complaint very serious and offered him the coupons for his inconvenience as it is easier to get the coupons out to him in the mail. A cash refund must be pick up from the corp office. Mr*** can bring his receipt to the corporate headquarters at North Teutonia Ave, Milwaukee, WI-Monday-Friday between 9a-4p he will be provided a refund

I saw a rat after I got my food and the employees acted as if that was a regular thing to seeI wanted my money back and didn't want the food no longerThe manager acting as if I was making it up and didn't want to refund my money but did after about mins of arguingI'll never go back there again

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
By bringing this to the attention of Revdex.com I hoped to resolve this situation as well as notify of this company's business practices The response letter by the business contains statements that are not true I was told the price would be $before they contacted my insurance company When I arrived for the procedure I was told that AFTER having contacted my insurance company, it would be up to an additional $ I was told that the additional cost of up to $was only an estimate I was never told that the $price was only an estimate She said it would be no more than $totalWhen I placed the first phone call regarding the inaccurate bill I identified who quoted the pricing I don't understand why they are unaware of who made the quoteThe 20% was not refused20% off was not near what I was told I would pay There's a differenceI do understand that employees can make mistakes Perhaps the employee that quoted the price to me on the phone, and then again in person the day of the procedure made a mistake by doing so At the time she wrote the price she told me on my paperwork When I called and spoke with a manager, she confirmed to me over the phone that she could see where the price had been written When I am quoted a price by an employee, I presume they are doing their job correctly It is not the customers responsibility to call yet another person in the company to double check that employee
In addition, I went to Kenosha Open MRI as a referral from a friend When I called to set my appointment I mentioned that I was referred by a previous clientThe employee asked the name and checked it in the system and she told me their address to confirm They were to get $for the referral When I called with the billing error I asked about the referral money as my friend had not yet received it, and was told that the person is not in their system I'm sure they will not refer another person
Regards,
*** ***

February 6, 2017Mr*** *** *** ** **
*** ** ***Dear Mr***:Thank you for taking the time to share your recent experience at the McDonald's located at *** *** ** **As the Area Supervisor of this restaurant, I hope you will accept my apology for your
unsatisfactory experienceI made several attempts to speak with you personally, but I was not successful in reaching you.Let me assure you that food quality and safety are among our highest prioritiesWe are committed to providing only the highest quality and safest productsI'm sorry you feel we have let you downPlease be assured, I am following up at my restaurant to address this issue.Your call serves as a valuable reminder that our customers are our number-one priorityWe truly appreciate your feedback and apologize that we did not meet your expectations.Again, thank you for taking the time to share your experience with usWe hope to have the opportunity to serve you again.Sincerely,Rosa R***McDonald's Area Supervisor McDonald'sEnclosure: Arch Card / CN: Revdex.com

We will be sending via Fed-X to the consumer both the refund check and the license/tabs

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Another copy of our response issued on December **, has been mailed out today for review

Response sent to the client on 4/**/

My name is *** ***, owner/partner of the McDonald's restaurant referenced in the complaint ID #***. I am in receipt of your letter dated 10/23/and have the following reply.The complaint was filed by Miriam *** based on her experience at our restaurant on 10/19/17.Our
restaurant is located adjacent to Anaheim Stadium where through out the year, along with seasonal Angels baseball games, there are special events held that draw large crowds, such as the Harvest Crusade that was held on the day in question. On these special event days we have the challenge of people, whether our customers or not, that will park in parking lot and then attend the event. As you can imagine if we get many people doing this we would not have parking for all our guests through out the time frame of the event. As you know we are a quick service restaurant with a high turnover rate of guest visits. To regulate this we have a policy as stated on posted signs indicating parking is for McDonald'scustomers only with a minute limit. Below and attached is a picture of one of the posted signs.The following detail was gathered after review of our video camera recording system. Ms*** and family arrived in two separate vehicles at two different times. The first vehicle, a white pickup truck arrives at 4:53pm the occupants of this vehicle, a man and two boys, leave the property on foot at 4:58pm without ever entering our restaurant. The second vehicle, a white Suburban, arrives at 6:06pm and the occupants, one women and girls, enter the restaurant. All four exit the building and property on foot at 6:34pm.At 9:07pm the seven previously referenced people return on foot and enter the restaurant. At sometime between 6:and 9:07 the vehicles were towed because they had been left unattended beyond the posted minute time limit.It is unfortunate the claimant is alleging we are "running a scam and willing abusing it's customers without remorse". Not quite sure what she thinks we could be gaining by "running a scam" and "abusing our customers without remorse" by towing vehicles that have been left on our lot for well beyond the posted time limit. In reality having cars towed takes away from our team members job of running the operations of the business by having to leave the restaurant on monitor the parking lot and having to keep track of what cars are being left on our lot as the vehicle owners leave the premises for an off site event, we gain nothing more than trying to make sure we have available parking for all our guests through out a given day.It is also unfortunate Ms*** had to deal with the towed vehicles, I am sure it was a hassle and costly. But, it is quite clear that both vehicles were left with the occupants of the vehicles leaving the property on foot. The white pickup was on the lot for over hours and the white suburban was on the lot for hours, again with all occupants seen on video leaving the property on foot.Thank you for taking the time to consider my reply.*** ***Owner/Partner