Mediacom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I instructed my lawyer, [redacted], to deliver to [redacted] pictorial documentation on high resolution and original pictures which
prove beyond any doubt that, when I was considering buying the house in May 2013
there was not such damage.  This was
delivered by mail to [redacted] on Nov **, 2014. 
Similarly, the same quality photos show that after the activities of [redacted]’s company significant unleveling occurred in the driveway (Oct 2014) and
pressure-testing of the irrigation system by an independent contractor revealed
a fracture in the irrigation line under the driveway. 
As opposed to the poor satellite image that [redacted]
provided, these pictures were taken at ground level with suitable
illumination.  The shadow pattern in [redacted]’s picture also demonstrates that this one picture was taken with the sun
setting on the west and presents a distorted view of the driveway. 
We are certain that any imaging expert will detect this flaw
and a jury will dismiss [redacted]’s so called proof.  In any case, the pictures provided by [redacted]
to [redacted] also demonstrate that the problem with the driveway was not there
on May **, 2013 but occurred only after [redacted]’s activities on behalf of
Mediacom had taken place. 
So far, we have tried to appeal to [redacted]’s integrity to
right the wrong that his company caused. 
However, If [redacted] persists in denying this rightful claim we will
have no choice but to file a law suit against his company and against Mediacom.  We will also make this information available
to the public so citizens of [redacted] know what kind of companies
Mediacom and Communication datalink are. 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],Sharon called and spoke to you about the issues you were having. She wrote this back to me I called and spoke with this customer. We talked about her service.  She had internet issues, but those seem to be better now.  She uses a phone service like “Magic Jack” so when the internet is down, so is her phone.  As for service issue.  I asked her if she was willing to switch the TV to component cables instead of HDMI.  I also explained that because she has limited basic, she does not necessarily need a box.  We could swap that box out completely and put it on her bedroom tv.  Her living room has a gaming system on it that uses the component.  Last technician was EJ, she liked him, sending him back on Monday.Billing…. I credited 1 month of service for issues.  She was promised a $ 20.27 credit, which was applied.  She was charged for dvr service and she didn’t have it.  CSR didn’t go back to day it went in, so I credited the difference.  She spoke with another CSR who told her she would credit her account 34.04 and she wasn’t.  I put in additional credit of 13.83 to accommodate that. This customer is frustrated because she continues to have issues.  She just wants her service to work.  SRO … set up for EJ on monday

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer...

Here][redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the...

business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
And the [redacted] was very pushy to tell me to call account retention department.   This is not my fault that one of your employees miss informed me but now that I'm in the service I should get the price I was quoted.    I can't believe that it came to me to go to the Revdex.com to get some one to talk to me.     But again I was too my price was a set price it was not an inflating price as if that was the case we would of told him to get off the property as he was soliciting in a NO SOLICITING are of town.           The [redacted] was very short as she did not have time for me and when I continued to address my concern she kept saying call the retention department.         Ok so if she "answered" my complaint why did it take 5 Months for her to call me.  Even tho I have put several requests in for her to call.   VERY UNPROFESSIONAL     This is no way to treat a customer.    Now I see why every one is switching to a new provider in town.        This problem NEEDS to be rectified as I still have my original contract and that is exactly what it says.        Again it's not my fault I was FALSLY sold services by Mediacom  
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not pay for modem (I use my own) or HSD. Just internet 250 GB (29.85) and 5.00 (extra speed and data)thanks for making appropriate changes 
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:My credit card was credited.  This was done because I also submitted a charge dispute to my credit card company the...

same day I submitted this claim to the Revdex.com.  I don't believe the timing of my account being credited is a coincidence.  This dispute has been settled, however I remain very unimpressed with the way Mediacom has handled this case over the past three months.
I have reviewed the response made by the business in reference to complaint ID [redacted].
Thank you, 
[redacted]

Initial Business Response /* (1000, 5, 2016/06/10) */
[redacted],
The reason the price would go up is due to when you are in a bundle package things are cheaper. The only way you could get the price down is to down the speed of your internet.
I do see you have a disconnect in the system so if you...

want to keep your internet and down the speed for a cheaper one you will need to make the call and have customer service do that.
I do see there is a credit for $198.22 on your account that you will get back once the account is disconnected and the modem is returned.
Thank you
Initial Consumer Rebuttal /* (3000, 7, 2016/06/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I was told I was being given a credit for $190 as compensation for the lack of service over the past 7 plus months. I was furthermore advised that a check was being processed and that I needed to allow 4-6 weeks to receive it. Your phone calls should be recorded please listen to the conversation. It is disappointing that you are now advising the money will not be released until after I cancel. One thing has nothing to do with the other. The credit is due to me for poor/inadequate service and should be in processing. I understand I have a bundled service and therefore receive a cheaper/discounted bill. What is unfair is that I have had more than 5 techs come out because of the difficulty I am having with one of your service. This issue has been going on for months and has not been resolved. For that reason and for that reason only I want to cancel the service that does not work. Why should I continue paying for a service that does not work and or be penalized for cancelling it? It is not my fault that five techs have not been able to resolve my issue. Your response to my problem is to lessen my internet service, that's ridicoulous. Why would I downgrade my internet service for a cheaper bill when I increased my internet so that it would be able to accommodate the needs of my household? So once again you want me to pay for a cable service that does not work by no fault of mines or your going to increase my bill for dropping the service. Or option two, downgrade my internet so my bill will be less but will incur monthly overage charges because it will no longer be able to accommodate my households usage. That seems fair to you? I have already returned my cable equipment and as soon as my new internet and phone (as I am porting my number) get connected next week I will return the modem. I am sure you have reviewed my account and saw that I am a good paying customer and have never been late on my bill. I am also sure you were able to see the tech calls began within the first 30 days of me having service until current. Your response in essence tells me you would prefer I take my business elsewhere and so I will. Thank you
Final Business Response /* (4000, 11, 2016/06/30) */
[redacted],
I am showing the disconnect was canceled and I want to make sure that this is what you wanted. there is still a credit of $164.63 on your account which is subtracted from the amount owes each month.
When credits are given on an account due to service issues they do not mail a check out it goes on the account and get taken off the bill. If a disconnect goes through that is when the check goes back to you and that is what I was looking at when I said the check would come back to you after the disconnect.
I do apologize for the misunderstandings that have occurred.

Initial Business Response /* (1000, 10, 2016/10/19) */
I have reviewed the customer letter and the account and I have learned that our managers called the customer back and have resolved all concerns and questions related to price and service.
Thank you for the opportunity to respond. I...

consider this matter closed.

Per Mediacom's terms and conditions [redacted]. However, whilst not required to do so,and to maintain good customer relations, Mediacom has credited the modem rental fee back to 7/**/15. When the customers own...

modem was registered with us.  RegardsS Logan

Initial Business Response /* (1000, 5, 2016/04/13) */
All of the issues were resolved, and the customer's installation was completed on April 12, 2016.
Initial Consumer Rebuttal /* (2000, 8, 2016/04/14) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Issues were...

resolved after I visited the Rantoul, il office. The young woman there was of great help and was able to resolve my issue.

Stacy,I do apologize for your account being disconnected. The reconnect fee will be removed and I will also give you a months worth of service.  I do not understand why the disconnect was put in it was in due to moving to a non-serviceable area.Again I do apologize for the issue and...

the time out of service.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[The response from Mediacom of "The equipment has been removed" is ambiguous...

and does not address my complaint with regard to account balance, equipment receipt and removal of my account from collections. I want resolution in the form of Mediacom acknowledgement of a $0 balance and verification of equipment return. I also want verification they have removed my account from their collections firm "[redacted]., ###-###-####"]
 
 
  
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

After checking the account we have removed the modem and credited the reminder of the balance owing of $48.34 for the issue. We apologize for any inconvenience caused. The credits will auto report to the credit collection company.Mediacom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I wonder who is in charge of your outgoing mail and why it's ok for the to assign blacklisted IP addressand your response is to do nothingyour customer service is not trained to help with emails then why assign them to your clientsAnd why don't you don't have staff that can fix the problems 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Tell us why here...Since you have been to the automated trouble shooter countless times to resolve your issues and declined to set up a trouble call in the past there is nothing for us to do.  We need to schedule a tech visit to review your intermittent issues.  Please call [redacted] at your convenience and we'd be happy to schedule an appointment.

I have read the letter and reviewed the data base and I have learned that one of our customers had given us a telephone number in error on their account.The system has been corrected and the number removed from our customer's account.  The data base will sync up in about 48 hours and the...

telephone will drop off our records.  Once that is complete, there will be no further calls from Mediacom to the consumer who wrote this letter. Thank you for the opportunity to respond.  I consider this matter closed.

This is from the Manager in the area.I was there myself on 10/*. Found no issues with signals. All cabling from ped to modem is new. Found one bad fitting in living room wall (crimp on) that we could not change because cabling is behind siding. We did  not find any errors or noise on this line...

or any other. Told subs wife we need to change that fitting but they would need to get an approval letter from their landlord. We swapped out both the DVR and HD box just to cover everything. There was a T/C scheduled on the [redacted] that was cancelled/ rescheduled now to the [redacted] because sub was not at home for call. We need a letter from your landlord to get the fitting changed behind the siding.

your acct is clear

While we do our best to hold down pricing, it is necessary from time-to-time to have rate increases, particularly when our programming costs go up.  I would recommend to this customer to contact our customer service department to see what might can be done to potentially eliminate some services...

in order to reduce their rate.

[redacted],If you would like to disconnect your services I will make sure the early termination fee is removed. I will also give you one months credit on all of your services. If you are going to disconnect this will need to be done by the [redacted] of November for me to be able to remove the early termination fee and give your the months worth of credit.Thank you