Mediacom

The customer entered into a contract with greatly reduced pricing on 9/**/15. Service began 10/*/15. On this occasion in the interest of maintaining good customer relations, we have waived the remaining Early termination Fee. There is a remaining balance on the account. Mediacom.

From: Lee G[redacted] <lg[redacted]@mediacomcc.com>Sent: Wednesday, November 9, 2016 11:00 AM...

To: infoSubject: Case ID [redacted]   To whom it may concern, I have spoken with [redacted] on this issue and I have setup an appointment with him at his house to look into the issue that he is having with his service. Thanks   Lee G[redacted] Tech Ops Supervisor Mediacom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved...

because:

[ At no point was there any mention of a check possibly being sent to me.  Also if that were the case this is the [redacted] and I would have received it by now.  I wish to have the full balance put back on the card with which I paid it.]
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted],...

and have determined that my complaint has NOT been resolved because:

 I have both an email with the process number and also I can take a photo of my bank statement that also have a process number. Both have the payments as the 95 first and the 195 second.I can get you those numbers and see if that will help my cause in this case.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

We will be happy to schedule an appointment when your grandchild can be be present and look forward to resolving your issues.Regards S L[redacted]

I have reviewed the customer letter and the account and I have learned that the service issues have been resolved on June 15.  The service manager has issued the requested credit on the account ledger. Thank you for the opportunity to respond. I consider this matter closed.

The sub was advised on 11/10/15 of his final bill. He sated the room mate was going to pay the bill. The room mate ([redacted])sent in a check for $197.09 and it was returned as an NSF. The NSF Fee is $29.00. The The room mate was called and advised of the NSF and Fee totaling $226.09. The sub was...

contacted on 12/29/15 and advised of the bill. He said the room mate paid itand he was advised the check sent in was returned . He was advised of the bill . He called again on 1/8/16 and said he did not owe anything and was advised again the final bill was never paid.

This is the early termination fee.  You do have 90days to disco services.  I cannot credit back the money due to you did terminate the service before the contract was up.  I can have the phone call pulled to see what was agreed to but it will be at least 3 weeks to get the information...

to you.If you would like me to do this please let me know.Thank youAnnette

I have read the customer letter and reviewed the account, and I have learned that the equipment was still applied to the customer's account.  However, since the item in question was old and obsolete, I was successful in removal of that equipment from the customer account.This will resolve the...

issue and stop any collections letters going forward.  Thank you for the opportunity to respond.  I consider this matter closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company continues to dodge the fact that I was told by the company customer service agent in December that service would be cancelled the day I called in to cancel said service. Further, the follow-up calls I made to customer service (after they continued charging my credit card the monthly fees AFTER cancelling service) yielded not ONE agent aware of this until the 5th time I had to call into customer service about this issue.
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

At this time, I have been contacted directly by MediaCom regarding complaint ID [redacted], however my complaint has NOT been resolved I have been contacted, but am still have 
 
 
 I have been contacted, but it is not resolved yet they said they worked on the outside...

lines, but still having an issue. It seems to be working at times but still have to reset modem and stll have times where the internet is really slow. I pay for high speed internet and according to adds on tv they say I should be able to use many devices to surf at the same time, not true. My daughter up the road is having similar issues but has not reported it due to work and not having someone there for them to check. I do not want to be a pain I just want what I pay for. I have been a customer for many years. I have had them inside my house so many times and the techs always say it is outside my home. I have a anxiety disorder that makes it difficlut for me to allow strangers in my home, but I have allowed them to come in many times and it has always been the same results it is outside my home. Each time I report it it I have to wait for 2 weeks and sometimes more for them to come. They insist on coming inside where there is no issue, and then I have to wait for someone to repair from outside. I just want it repaired and I am sure they know it is outside my home . Thank you so much for your time. [redacted]
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

I am waiting to hear back on this issue.

(The consumer indicated he/she DID NOT accept the response from the business.)
For a couple of years the internet service from
mediacom to my house was mediocre to satisfactory
sometimes a little slow and sometimes interrupted
for a short period -less often than one or two times
per 30 hour...

week usage.I was not a heavy data user
using about 13 gigs per month and using applications
-gmail, streaming music, games- that did not require high data rates. I paid my monthly bill promptly.
About 7 months ago, mediacom informed me and other
ridgecrest calif west end users that there would
be scheduled interrupts for system alterations.
These occured.
After these "improvbements" my internet service from mediacom began to be interrupted not once or
twice per week by once or twice per hour. I did
contact the local ridgecrest office and also mediacom's technical support website with complaints about this improvement to my service.
my user configuration had not changed. my usage
of the service had not changed. the interrupts
continued when I eliminated the use of my router
by connecting my computer directly to the mediacom
modem. All of the responses from mediacom about
myt complaint were not only nonsense but prmised
no remedy. I paid my monthly bill anyway.
B oth the local ridgecrest office and the mediacom
technical support website finally identified "high
signal density" on my fiber optic line --on the
mediacom side of my mediacom internet modem and
durint times by system was not using the modem..
after several chatroom sessions, I offered not to
pay my monthly service bill until the problem was
fixed and also offered to quit and return the
mediacom modem to the local office. In response
to this offer, mediacom scheduled a service call
to my home for july 23 or thereabouts. No hint
that this call would in any way fix my problem.
I had chatroom conformation that the service would
not be interrupted by non-payment disconnect both
from billing support and technical support --technical support being the schedule source for the home visit service call scheduled.
I received abusive and insulting emails and phone
calls to the effect that my service would be
nonetheless disconnected if my bill were not to
be promply paid --which would in no way improve
the quality of my frequently interrupted servicer.
I unscheduled the home visit and changed by internet service to dishnet which has not performed
without any interrupts gor a month.
I have already paid mediacom for two months of
bad service and low usage. Mediacom thinks that I owe them even more for service that they have not
provided to me in a satisfactory way after my notice to them of intent not to pay until they
fixed their problem with providing me reasonable
service.
I find the false claim by mediacom that they have
none way to satisfy themselves that there were
issues at my home to be incredibly poor customer
relations. Their own local office and technical
support website identified high signal density
on their fiber optic line to my and other homes
which was the reson for the scheduled trouble call
that I cancelled in the face of mediacom insults about disconnecting me for nonpayment in spite of
the scheduled trouble call. Even if there were
to have been a completed trouble service call that
proved mediacom innocent of contract violation, i
do not see how I am responsible for paying for
service largely unused and of low quality while
awaiting that service call.
I will pay mediacom $0.00 for their bad service and
will await the refund of $138.00 for monthly bad
srvice already paid by me. Meanwhile I will do all
in my power to advise my friends and the public in
ridgecrest of the the fine treatment I have seen from mediacom.
[redacted]

Tell us why here...We are sorry for your intermittent issues however in reviewing your account there have been no scheduled trouble call to resolved these issues.  There is a notation of someone calling in on 7/**/15 on HSD intermittent issues and the customer was offered a trouble call but...

declined.  We cannot issue credit to an account until we know there are issues to resolve.  If the customer is wanting tech visit please respond.  Until then, this is resolved.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.PLEASE DISCONNECT ME BY 11/**/2016 NO SOONER. AND CREDIT ME IN FULL FOR THIS MONTH LEAVING ME AT ZERO BALANCE.  WHERE DO I RETURN THIS EQUIPMENT? OR CAN YOU COME PICK IT UP FROM ME ON 11/**/2016? 
Sincerely,
[redacted]

Field technicians have worked In the area and made repairs. The SNR and CER issues which have now been resolved and have indicated that the problems the customer was experiencing should be fixed. After speaking numerous times with  [redacted], she reports service has much improved, but she still seems to be having some intermittent issues.  We have on 3 separate occasions made appointments with her to gain access to the property, in an attempt to have a senior tech correct theses remaining problems. Unfortunately [redacted] has cancelled these 3 appointments and is refusing to grant access to our technicians. Sadly there is nothing further was can assist this customer with without her cooperation.If she would like to set up an appointment for a technician please contact us on [redacted]. Thank you [redacted]