Mediacom

Review: I recently had internet issues with Mediacom and on one service call was sold a package for cable tv that ended up not being what they said it was on the phone. It took almost 5 days for them to come install the TV and then another 3 days to figure out that the package I thought I was getting wasn't the one I was getting.

I asked them to revert the account back to what it was before the sales of this service plan. My bill per month for my current plan has been $59.95 and that included modem rental, the boost of speed, and taxes. The new plan they are putting me on is $59.95 and then they are going to charge me $7.50 a month on top of that for modem rental.

Their explanation is that since I made changes to my bill I no longer qualify for the bill I was previously getting a week ago. My new bill after taxes is going to be right at $60. This is unfair and is basically a shakedown for with no lose for them.

Their customer service agent mislead me into thinking I was getting a great deal. When it was discovered that wasn't the case I am no longer able to have the price I was previously paying. Thus Mediacom is charging me $30 installation of equipment and then after cancelling and refusing old price they are still making an extra $10 a month for lying to me.Desired Settlement: The installation ($30) should be waived like it never happened. I will return the equipment. My bill should go back to what it was before ($59.95) I was lied to and sold a service that I didn't get.

Business

Response:

On December **, 2015 a credit was applied to the [redacted]'s Mediacom account for the installation fee. I regret to inform that we are not able to retreive the offers for the previous services that were on the account once the [redacted]'s authorized them to be removed. The rate for the prime High Speed Data that the [redacted]'s have subscribed to is as they have been quoted. At this time I will consider this complaint closed. Kind regards,Randy P[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is unacceptable. Your company lied to me about what you were selling me. It is unfair to shakedown customers in that manner. My previous bill was 59.95 a month on the nose with the speed boost and the modem included. Under the new bill I will be charged 59.95 and then $7 for the modem. That makes my bill 66.95 before taxes. Meaning my monthly bill will now likely be $70 before all taxes are applied. I was told that I could buy my own modem and that would get rid of the $7 charge for the modem. That is great, but it doesn't solve the fact that you lied and cheated your way into an extra $10 of mine per month. So regardless of whether I buy my own modem you are making an extra $120 a year for being a bunch of liars. Your company lied. How could you ever see this as acceptable?I was not sold a package for internet and cable. I was sold cable TV for $19.95 on top of what I had. I thought I was buying a completely different service and therefor I never authorized changes to me Internet package. It seems to me that you need to better train your representatives and make this right. The fact that your representative decided to change all of my services is on them and not me. I DID NOT AUTHORIZE the change to my internet service. I authorized cable being added for $19.95 a month along with HBO/ShoTime/STARZ for one year. I asked multiple times if the TV channel package I was getting included ESNP and the Disney channel and was told that it did. I was repeatedly told that it did. It took you several days to come out to my house to install and then the first words out of your technicians mouth were that my service would not work for several days or until the line crew cleaned up the noise in the lines. Overall your company has been nothing but a problem for me for years. And then this happens? How is this fair? Explain to me how this is fair? If you can not take it back to my old bill amount then I demand that you credit my account $10 per month for the lifetime of my service from here on out.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have been a customer of media com for 3 years, I recently moved to new address and was charged fees to change address of service. I paid those in May 2015. In Aug 2015 I went to local agency asking about discontinuing service due to I was given internet through my job.The Customer Service Rep, stated that I owed nothing and would check with Supervisor to remove all fees. So I did nothing, I month later I received a bill with two additional months and late fees.I called to inquire with the local agency and they told me they had made a mistake and would handle it, service was disconnected and I then received another bill and went into the agency and the lady was gone and her supervisor was there and told me I owed over 150.00 to disconnect. I was told that I would have to pay to make any changes after being billed and changes already made.I called the headquarters and asked if I could reinstate services, it would be cheaper, and credit my account for the disconnect. I was told I would be charged again.Desired Settlement: I would like to reinstate my service with a credit for the disconnect fees that I did not consent too and the fees waived to start service again. Or have a check for the full refund of the charges for the disconnect fee that I did not agree too.

Business

Response:

This is the early termination fee. You do have 90days to disco services. I cannot credit back the money due to you did terminate the service before the contract was up. I can have the phone call pulled to see what was agreed to but it will be at least 3 weeks to get the information to you.If you would like me to do this please let me know.Thank youAnnette

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response is of a phone call? My compliant is customer service of local office, not via phone?I requested 8/**/15 to discontinue internet service, the service representative verified name and address and mentioned that I didn't have to do anything and owed nothing. The representative said specifically " I will talk to the manager to waive the fees and send a statement" Then 60 days later I received a bill of service for 2 months service and late fees, I went into the office and they noted they had not disconnected service and internet was still being connected too. They agreed to waive the late fees and I agreed to pay the additional month of services, Nothing was ever noted about disconnection fees, but my card was charged for them.Problem is termination fees were only mentioned in waving fees and that they forgot to disconnect service when originally requested 8/**/15. I was misinformed 2 times, and no one on the services providing end communicated effectively to inform me. I am unhappy with actions not matching words and I am paying additional service fees and additional months fees?It is not a solution to say pull a phone call? Maybe check SOP guidelines for all offices so that everyone is on proper communication level.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Early term fee has been removed from account will be receiving a refund in the mail in 2 to 3 weeks.

Review: Mediacom is transitioning my home town to 100% encrypted status, this means every one will need a digital adapter. When I called I specifically requested 2 HD adapters, I only recieved 1 HD and 1 SD adapter, I have contacted Mediacom 3 times since then and all attempts to resolve this has gone ignored. the order was on 8/*, I contacted customer service via email shortly after, I recieved a call 3 days later unfortunatly I was not home. I was told in the message he would call back, he never did and did not leave a contact number. I have since discovered that the SD adapters are in violation of the CVAA (Twenty-First Century Communications and Video Accessibility Act) which requires that any and all menues "speak" and since the unit does not speak the serial number which is required to activate it its a violation, AND since the SD unit "shrinks" the image on an HD tv there by making it impossible to see with my eye sight its a second violation, and its all so a violation to ignore a disabled persons request for CVAA compliance if the request is reasonable. I think mine is, as outline in the "desired outcome" field.Desired Settlement: As previously mentioned the SD adapter is in violation of the cvaa as it "shrinks" the image on the screen. my request under the CVAA was to be provided a second HD adapter at no cost above the cost of an SD unit, as the SD unit does not comply with CVAA, the unit may be mailed. additonally as I can not get to my local mediacom office a prepaid return label will all so be required. I would like to all so point out that this ordeal has taken nearly 4 weeks to try and resolve, I have all ready checked with directv and disocvered that the "genie" is cvaa compliant and can be activated as such upon request. given how long mediacom has taken I am seriously considering simply switching to directv, however, if I did so since mediacom has violated the CVAA I would request they pay the install, activation, and first 2 months of service for directv, or at the very least made some kind of retention offer, I know they are currently offering "prime tv" for $8/mo for a year, perhaps offering that for two years? as long as the adapters would work with it and I was not required to get the $10/mo boxes. thank you, and I hope this can be resolved amicably (due to social anxiety disorder I would request that the majority of this resolution happen through email, with final authorization done with a phone call if absolutely necessary)

Consumer

Response:

mediacomchad on the social media team was able to get the local mediacom office to send a tech out to trade out the adapter. I still think forcing the adapters on basic cable customers as a way to get around franchise agreements regarding prices is wrong, but the issue of the cvaa and sd adapter is resolved, though it shouldn't have taken a month to do so.

[redacted]:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: At the beginning of July, my internet pages kept freezing up. I had upgraded to the faster service so this made no sense. I called Mediacom to ask why.

I was instructed to unplug my modem for a few minutes and plug it back in. This seemed to work.

I was told if this continued to happen, to call Mediacom again.

It kept happening and I kept having to unplug my modem over and over. So I called Mediacom again on July **, 2014. The tech deduced that I needed a new modem.

I was told that a new modem would be sent to my home via USPS with a SASE. It never came.

After waiting a week and not receiving my modem, I called Mediacom. They informed me that no order was made and that the tech didn't put down his name on the order. This (they said) meant no one could tell me who was responsible for telling me they would send me a modem and then not doing it.

This new Mediacom agent insisted that I have a tech come out to my house. I told them I was not doing it if it costs anything. I was told that it absolutely was FREE of charge.

On July **, 2014 the Mediacom tech came to my house and deduced that I needed a new modem.

At first, he tried to tell me nothing was wrong. I had screen shots of several days of speed tests on four different SPEED TEST sites showing timed out tests due to no upload speeds available for testing.

After determining that no other problems were apparent at the same times and days as my tests showed, he agreed that it had to be the modem and replaced it.

The tech was supposed to call, but didn't do it until he was standing at my front door knocking. When I asked him why he didn't call first, he said because he was just around the corner. Why would that prevent him from calling?

The tech also unplugged my computer with it on. That's stupid no matter who you are. It's especially stupid for a trained tech.

On July **, 2014 I got my new bill via e-mail. Even though I had been promised that no service fee was charged for a tech coming to my house, there was a $29.00 charge for that service call.

I called Mediacom immediately and was informed that there should have been no charge. I was then told it had been removed and my new balance was $54.25 instead of $83.25.

I was lied to twice at a minimum by Mediacom.

I should never had had to call Mediacom a second time to get a modem that Mediacom promised to send me in the mail.

I should have been called before the tech was knocking at my front door.

I should have never been charged for a service call I was told would be absolutely free.

The tech should have never unplugged my computer with it on just to plug in the new modem he was installing.

For the lies and the aggravation and the abuse of my computer by Mediacom, I want one free month of service.Desired Settlement: For the lies and the aggravation and the abuse of my computer by Mediacom, I want one free month of service.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: I was recently charged 140 dollars for adult movies of which I didn't agree to purchase I opened the movies and was surprised to see them come up since I didn't purchase any of them I didn't watch any of them as you can see the times they were opened where only minutes apart I truly believe many people must pay for shows they never agreed to purchase our credit card gets billed but we don't see the charges until after they have been paidDesired Settlement: we would like 140 dollars to come off our next bills and have asked them to block all shows that require more money outside our contract

Business

Response:

[redacted],You have to confirm the movies that are ordered. You have to press the OK button to verify the order. There are no free previews on adult movies due to content. There has been a total of 11 adult movies ordered and for each one you have to press OK and it does tell you the price of them. There is a icon that says buy which you also have to press. There has been one adult movie credited and there will be no more. I can set your PPV limit to 0.00 or you can put a purchase code on your box that only you know.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] most of what they stated is true except the part about having to select the buy movie option I did see that option but at no time did I agree to purchase those movies I was able to select the watch option and watch the movie with out agreeing to purchase it since we complained this option to watch has been blocked from viewing if you don't agree to purchase movie as I stated in the past why would I purchase a movie at those prices and only watch a few minutes of it and move to a new movie and keep spending money I was only browsing cause it was free again I never agreed to buy no adult movies

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The watch option is available to the premiums you subscribe to. PPV is different because of the content on adult movies. The only way you can watch is if you purchase it.The charges stay as they are now. Like I said before there was one that was credited to you but cannot credit anymore.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here again I say I did not agree to purchase any adult movies you had a mal function on your end and I could have opened any movie at that time with out agreeing to purchase it being you could see I opened those movies you should sure be able to see I did not hit the buy square yes you did refund one movie why??? cause this movie had not been paid for on my credit yet so you dropped the charge agreeing that there was an error on your end being the other movies had already been paid for by my credit card before we saw the charges you would not refund me I have always paid my bills on time and have never ordered any adult movies in my life I was quite shocked when these movies played with out me agreeing to purchase them as I said before you can see I was just checking the system out as you can see I only opened the movie for a few minutes and then checked another movie only to find out they all opened up at this time I am afraid to watch any on demand channels as I may get billed for something I did not agree to purchase I don't know how to make myself any more clear I am not trying to watch any thing for nothing all adult can be removed from my menu I would like that please understand that I would not be typing this if I felt I was wrong as you can see this typing is a chore sorry for the poor job

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered internet from you guys on * October 2014. It worked on Saturday, I went out of town on Sunday, and returned on monday. Briefly it worked on Monday, since then it has been down. I called and called and called. I emailed, I chatted, and you know what I was told? I have to wait till Friday! I had internet for less than 24 hours, paid all this money, and now I have wait till Friday? The guy who came out to install your services obviously didn't shower in weeks and didn't know what a washing machine was, it was so disgusting, so gross. I called on Monday afternoon, I was told it was an internet outage. I called again whenever I got to work on Tuesday, I was told it would be up by 4pm that day. I called whenever I got home and emailed you guys on [redacted]. I was told that you guys don't know who to enter my name or phone number properly and it was incorrectly told me that the internet wasn't connected due to installation error. [redacted], [redacted] and [redacted] on [redacted] were the absolutely rudest people I could have ever met. I practically begged for an apology and got none (I have the proof). But this is how you do business I see. I take college courses online, how am I supposed to do them? Honestly? Everyone here at work told me not to do this and go with you guys. Mediacom is the devil, customer service is horrible, and looking at the history of complaints down here, I don't see why I should even be charged this month or my installation since you are hiring the worst personnel to install and put in these services anymore. I hate this company its only been 96 hours since I had service (well only 24 really, but hey, you guys don't care at all).Desired Settlement: Honestly I don't believe that you guys fixing the problem will fix it entirely. The staff in [redacted] is very uneducated and unaware or care of anything. I am sure I will be resubmitting a Revdex.com request for racism or something here shortly, guarentee it! I know the internet won't work after you 'fix it.' So its whatever you guys want to do. You can just screw me harder.

Business

Response:

One of our [redacted]s, [redacted], made contact with someone in the [redacted] home this morning and was advised that services were working fine now.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No that is a lie. Someone contacted me to repair the services, nobody contacted me over the nature of length it took to repair these services. Since you didn't read it properly the first time, I will repost with the Revdex.com

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

According to our [redacted], [redacted] indicated to him that his services were now working fine. I need to know if that's the case or not. If not, I need to have the [redacted] schedule an appointment with [redacted] to resolve the issue. If services are working fine, I'm not sure of the request at this time.

Review: Mediacpm claims to pride it's image in high standards of products and customer service. For about a year the products we have purchased are not 100% reliable, more about 15-20%. For such a high price on a monopoly such as cable internet speeds there is no reason to "do their best." I have had multiple techs visit and do nothing claiming it's something on Mediacoms end. I am basically throwing money away buying new equipment which is supposed to help, but I'm still getting charged for Mediacoms monthly equipment charges!Desired Settlement: Get the cable internet and television services we are paying the exorbitant amount working 100%.

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Mediacom has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Inconsistent Internet Service. Poor Internet Service (speeds below advertized ranges). Poor customer service. For 2 years, (since the summer of 2012), we have been complaining to Mediacom about slow internet, and periodic loss of service. Since summer 2012, the answer each time is that the service line going to our building is not working (the line runs under the city parking lot and water has gotten into the line and ruined the line) and they have had our business and the other business in this building using the same service line. Each time the technicians say that their is insufficient bandwidth available for that one line to serve both businesses and state an additional service line needs to be installed. Each time, the technicians say they will request the work. 2 years later and nothing has been done.Desired Settlement: Install an additional service line or do whatever it takes to provide us with the level of service advertized! Apologize for not completing work that was promised 2 years ago.

Consumer

Response:

At this time, my complaint, ID [redacted]regarding Mediacom has been resolved. My modem was replaced and a technician made some adjustments to our service line. Bill from Mediacom's business department called me and has been working with the local repair group to work on getting the underground service line replaced/repaired (to address the long term issue of service consistency). Bill has been helpful and seems to genuinely care.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: 12/**/15 3:26 pm playing with lines at street loss of connection complained to local office in person next day at 1pm playing with lines again. playing with lines and down time has resulted in a financially loss of $4,919.36 in lost online trades. seeking damages $4,919.36 unfair termination fee because of worthless service demand a full refuse of day 1 of connection for my problems. demand waiver of termination fee and full refund because of my loss. if I do not get a disconnection and full refund I plan to counter due for financial loss that was the results of your games on aldon ave. I am seeking damages and loss of profits due to none working services. you have done this on purpose to pick on me it is clear. because right after I have filed the complaint at the local office on hwy 32 the next day you came right back to the same location to do it again all day long.Desired Settlement: full refund , disconnection of service waiver of termination fee's. I demand a full refund of all money paid for service and a waiver of termination fee or I plan to counter sue $4,919.36 at the washington county courthouse.

Review: I made a telephone payment of $140.00 Confirmation#[redacted] on 10-**-2014 and asked for a representative which I then asked for a receipt to be sent to me, as it is needed for tax purposes and company policy. I was told that "There is no way that we can do that." by the representative.Desired Settlement: I would like to have a receipt sent to me before the [redacted] of the month, to maintain my Company's Policy on receipts.

Business

Response:

I will send you a copy of your statement/payment and that is all I can give showing that you made the payment. There will not be a receipt like you get from your local office.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I began receiving calls from Mediacom about a month ago despite having been registered on the national do-not-call list and never having contacted Mediacom. I have requested Mediacom repeatedly to have my number removed, yet the calls keep coming, sometimes up to 4 per day. The "caller" is an automated message informing me that a technician will be coming to my house despite the fact that I have never requested Mediacom's services, much less set up an appointment. It then takes up to 15 minutes to get through the extensive automated menu to get to an actual person, who assures me that my number has been removed. So far, this has not been true and the calls keep coming. When I asked how my number ended up on their list, one employee answered that their lists are auto-created and that my number was the same as one of their customers, which is not true as I've had this number for 10 years. The next time I spoke to a person, I was told that the calls were NOT coming from Mediacom as I was NOT a customer, so I am not sure what the actual story is or why it can't be corrected.Desired Settlement: I would like to be removed permanently from Mediacom's customer/call-in list and no longer receive calls from them or any affiliated companies.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted]. However, the harassing phone calls have stopped.

Sincerely,

Review: On Tuesday, march **, 2014, we came home to no cable, internet or phone service. I immediately called Mediacom customer support. I was told that there was no known outage and that the first available appointment was on Tuesday, April **, 2014. This is due to the fact that the tech only comes to our town on Tuesdays and Thursdays. I asked to speak to a [redacted] because that was unacceptable to have to wait a week for a repair. I had to ask for a [redacted] 3 times, before I said the magic words of "Are you refusing to let me speak to a [redacted]?". The agent then placed me on hold to find one. He came back to say that their system had just gone down and she would have to call me back. When the [redacted] did return my call, she told me the reason she had to call back was because she was on another line helping another customer. She put a 'rush' on our repair order. Part of the problem as well is this is the 4th time in 3 months that we have had service issues. Not acceptable. Wednesday we came home and found that we were still without service. We called again and spoke with a VERY nice lady, Bethany or Beth, I believe. She checked around to make sure there were no other outages in our area. She informed us that there were two other homes with repair calls in - so it was likely an outage. She said the tech would be in our area on Thursday, and so he should be able to come to our house while he was there. She was going to note it and ask to rush the order. Thursday, we came home to the same issue of no service on cable, internet or phone. We again called and were put on Friday PM schedule - being told that if the tech was able they would come to the house. We went all weekend without services. I received three phone calls to confirm our appointment on Tuesday, April **, 2014 between 8-12, through an automated service. the automated call said that the tech would call prior to coming to our house. We made arrangements for my mother in law to be at the house (since my spouse and I both work). We also needed a new remote and planned to get one from the tech when he came to the house. Tuesday, April **, 2014, I NEVER received a call from the tech and he did not come to the house. Apparently the problem was repaired outside the house, although he was late in arriving. We were created the week without service and a $20 credit for his being late. However, I had to call to find out what was wrong with our service and I was unable to get a new remote because the tech did not call or come to the door, as was stated and expected. We now have to wait 4 days for the remote to be mailed too our home.Desired Settlement: It is absurd in our day and age, to wait a week for cable, internet and phone, especially when Mediacom advertises 30 minute arrival windows and evening/night time appointments. I realize it is for select markets only, but come on. We still will not be able to access our guide until we receive the remote (so they are still not providing the full extent of their services). We'd like to Mediacom to change their policies to cover better in areas and improve customer service. They contract out with third party people, but do no follow up to ensure that they are doing their job. When I had initial issues I was told there was no one for me to talk with, no complaint department, no one would be able to solve my problem.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: I recently moved from an apartment to a house I bought, and had my service transferred from my old address to my new home. The technician came in hooked everything up, and everything seemed fine, until June **th, when I noticed some channels I had in my old place, were no longer available, and saying that I need to call to subscribe to them.I spent about a half hour on the phone with the customer service representative who proceeds to tell me that not only was my service moved for me, but they took it upon themselves to change the channel packages I was subscribed to, because during the move, the old line up was "no longer available" Instead they broke up the lineup into 3 new, more expensive packages, which I could get for a discounted rate, "for the hassel." No apologies, no explanation of why the customer wasn't told at the time of move.Meanwhile, last week I tried my CNN App I have on my iPad, "Channel not authorized" but it is in the packaged I am allegedly getting. Spent about another half hour with a guy named [redacted] on the Mediacom online Chat today. I sent him the relevant information, but basically he couldn't help me, so now I have to call in again to someone else.To top it off, I requested a price list for my "new packages" that never came either, so I still have no Idea of what my actual bill will come out to be.Desired Settlement: I want my services restored, and I do not think I should be expected to pay one penny more than what I was paying. Also Mediacom should conspicuously post their standard prices on the website so that a customer knows what to expect to pay if the customer is not on a package deal, so that a customer can compare with their bill to make sure they are paying for. I have yet to find a price-list with their "New Packages"

Business

Response:

I truly understand Mr. [redacted] being frustrated however, when you move or transfer to a different address, it isn't as simple as just transferring an account as it is currently in the system. The account is built address specific not customer specific. So when the customer moves or transfers, the account has to be closed out and services have to be re-activated at the new address. The services are very comprable, but Mediacom does change their packages and pricing from time to time. Again, I apologize for any inconvenience this may have caused Mr. [redacted].

Respectfully,

Review: I signed up for service around 10/*/2013 for a price guaranteed by the door to door sales rep of No contract and guaranteed prices as followed. Cable $49.95 per month (not to go up). Internet $10.00 per month, to increase $5-$10 dollars after the first year. That is what he sold me and promised me would be my price minus state and local taxes which are understandable. Well after the first year Internet went to $20 a month and tv jumped to around $69.95 so now my bill is upwards of $120. A month and that is not at all what my contract states. Once I found this out I started my containg of mediacom in October 2014 and today is March [redacted]2015 and I'm still waiting for them to rectify the billing issue. With numerous phone calls over the past 7 months along with online chat and taking to social media before some [redacted] ever called me back and basically told me that I'm lying and to call account retention department which is absurd!!!!!! The customer is right and I have the contract which was emailed, faxed and even mailed into their offices for them to review. I'm sick and tired of companies taking advantage of customers. If I worked for the company I would pay an employee price well at this point if this does not get rectified I may have to consult legal help in this manor.Desired Settlement: I want my bill to go to the originally quoted price and to stay that way as my d2d sales rep said it woul. I would also like bill credits from October 2014 to present for the adjustments

Business

Response:

The customer was called back on 3/**/15 by the door to door [redacted], She explained the promotion the the customer and that he was given the offer he was sold. Services were added after the offer that changed the price.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

And the [redacted] was very pushy to tell me to call account retention department. This is not my fault that one of your employees miss informed me but now that I'm in the service I should get the price I was quoted. I can't believe that it came to me to go to the Revdex.com to get some one to talk to me. But again I was too my price was a set price it was not an inflating price as if that was the case we would of told him to get off the property as he was soliciting in a NO SOLICITING are of town. The [redacted] was very short as she did not have time for me and when I continued to address my concern she kept saying call the retention department. Ok so if she "answered" my complaint why did it take 5 Months for her to call me. Even tho I have put several requests in for her to call. VERY UNPROFESSIONAL This is no way to treat a customer. Now I see why every one is switching to a new provider in town. This problem NEEDS to be rectified as I still have my original contract and that is exactly what it says. Again it's not my fault I was FALSLY sold services by Mediacom

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

In January, this account was reviewed by the sales manager who noted that some items had been changed in service on the account. Originally in 2013, the customer signed on for a two year deal which included a price increase after 12 months. As soon as the price increased, the customer started to call from month 13 on to request a lower price.Agents have done everything they can to assist the customer with understanding the bill to the point of giving this customer a one time credit of $75 in an effort to meet half way. The account is billing properly and the balance needs to be brought current to avoid disruption of service.I hope this information has been helpful. I consider this matter closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Excuse me?!?!?!?! I don't consider this matter closed and you are now shutting down just the way all of the others have as well the problem here is that YOU as the company don't understand that I was sold a product NOT UNDER ANY PRICE INCREASE EVER!!!!!!!!! and wham as usual the big multi billion dollar company does not keep there word on what the sales man said!!!! I agreed to what the sales man said NOT TO WHAT YOU WANT FIX MY SERVICE AND MY BILLING THIS IS THE WORST I HAVE EVER BEEN TREATED BY MEDIACOM I FEEL AS IF YOU ARE PICKING ON ME AT THIS POINT FIX THE BILLING ISSUE AND BRING IT TO WHAT IT WAS

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: change of contract, Mediacom sent out a notice of change to my current contract adding a usage cap that was not part of my original agreement. Current service was for 15 meg internet on a two year agreement - first year at 9.99 a month, next 3 months at 19.99 and the final 9 months at 34.99.upon receiving the notice I was checking out my options on upgrading my service as I was spend a lot of time on the internet and was concerned I would exceed the new 250 gig usage. they are selling a much better program to include 30 meg service and 350 gig usage for 14.99 a month for one year. my current contract expires in 10 months. I approached the rep [redacted] on a change of service- she explained I could not until my contract is up. the service I listed above is on the web for current and new customers.I don't see how they can restrict me from upgrading my service or be stuck were I am and pay additional fees if I exceed there usage limit. Mediacom has many complaints on there forum over this so I know I am not the only one feeling like there being screwed. I could cancel my contract and pay the $120.00 disconnect but would not be eligible for new service for 3 months through Mediacom. I can not believe they wont work with there customers on this.Appreciate any assistance you can provide.thank youDesired Settlement: I simply would like the 30 meg service package at the advertised price. with this I know I wont exceed there usage cap and I get a much better internet service than I am currently paying for, they get a long time customer to stick with them rather than going to another provider.

Review: I set up cable on 02/**/2016. I already had Mediacom Internet and Home Phone. I was promised I would not be charged the $29 setup fee due to several issues with the installation. Yet, I see it on my bill. Then I received a direct mail flyer, dated February [redacted] saying Mediacom was offering me cable for only $19.95 per month for a year, no contract, as an existing Internet customer. I read the fine print, clearly stating that it was for existing customers without cable.

However, my issue is with the fact that I received this flyer anyway. First, this flyer should never be sent to anyone who already has cable. Second, if I do receive it while I have cable, it should be honored. That is a very large discount that should absolutely be honored.

I called at about 16:07 CST on Saturday, March **, 2016 and spoke with Amanda. She spoke with her supervisor and they both said they could not help me. I expressed my disgust, I feel in a professional way, and I hung up.Desired Settlement: I will accept nothing less than receiving the offer printed on the direct mail offer, the refund for the $29 setup fee, plus a credit to my bill for the difference for services already rendered. I understand there's a possibility the offer is for a smaller cable package. I will pay the difference.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I received a collection notice and negative placed on credit report stating I owe 139.00 for equipment they say was never returned. I called them last year and was told it will be fine that they would submit to supervisor and then today I get a collection notice. They say it is for a modem that I never returned years ago. I have had several modems they would go out very often then had technician come out and exchange modem they would take to old modem and install another one. Then instead of waiting for them to schedule a technician come to my house I would go to local office and exchange modem. they would not give me another modem without my old one and when tech would leave they would not leave without my old modem. I tried to call cant get anyone just a recording that need to call back when call volumes are less. I did chat with mediacom support online and she ([redacted]) said that I had a zero balance said she dont see where I owe anything but it is on my credit report and received collections notice.Desired Settlement: remove from credit report and collection agent. Something stating that this has been done

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID[redacted].

Sincerely,

Review: In July of 2012, I entered into a contract with Mediacom (over the phone) in order to receive internet. One year later, I received my bill for the [redacted] month of service, and the rate on the bill was different than what I expected. Since it had been a year since I entered into the agreement, I contacted Mediacom in order to receive a copy of my contract so I could confirm that I was being charged the correct amount. At first, I was told that because I talked to a contractor and not a Mediacom employee, Mediacom would not have a copy of the phone record for me to review. After making additional requests through various support lines/email addresses, they eventually found the record, but are now stating that order for receive a copy of my contract, I will have to subpoena the record, per their company policy. On page one of a general "Subscriber Agreement" posted on their website (http://mediacomcable.com/site/_pdf/SubscriberAgreement.pdf), it states the following: "You may at any time obtain a copy of the terms for your Service(s) by contacting Mediacom Customer Service or as otherwise instructed online at www.mediacomcable.com." I have contacted them six times using four different channels (over the phone, over email, in person at a local branch, and using their online chat support), and I have yet to receive a copy of the terms and services. Simply, it should not require two weeks, multiple conversations and a subpoena for me to receive a copy of my own contract.Desired Settlement: I would like Mediacom to provide me with a copy of my contract, specifically an audio file of the phone conversation I had with an agent of Mediacom. I expect that they can send the file (such as a .WAV file) to my email address for me to listen to and store for my own records.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Review: My account number is [redacted], my property address is [redacted]. My internet and phone service went down on 5-** and Mediacom scheduled a repair person to come out on 6-*. That is 10 days of no service and their is no type of widespread outage in the area, so why would it take so long to repair. Out of the blue, the service started working again and we notified Mediacom of this. Today, 5-**, the service is down again and we are told it will be 6-** before the service can be restored. This is nothing of customer no service. I have tried to make contact with someone other than customer service to help, but you cannot contact anyone to attempt to bring closure. I expect to have a credit on my account, but most of all, I WANT MY SERVICE UP AND RUNNING. If things continue like this, I will switch providers and encourage others to do the same. I look forward to speaking to someone about this situation. ThanksDesired Settlement: A phone call, a bill adjustment and most of all, service that works and is reliable.

Business

Response:

I have resent this to [redacted].

I do not do this area. I do Minnesota/Iowa/South Dakota.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

No action taken, which does not surprise me in the least!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] was contacted today to ensure he is no longer experiencing service issues. He stated that all services are working fine. He was given the name and number of someone to contact should the problems arise again in the future.

they make you sign a contract that they do not honor but you have to-they raise your rates or take away channels at will and if you call them on it-its your fault--t.v works when it wants to and internet works part time-be careful if you use them for anything.