Mediacom

Review: I've been having signal issues with my internet for some time now. The most recent episode occurred about 2 weeks ago, in the week of July *th time frame. I was receiving an intermittent signal, the internet would go out for hours, come back on for a little while then go back out. When the signal was lost, the Mediacom cable modem reflected this by only having 2 green lights on: one for Power and one for DS. It otherwise has 4 green lights on: Power, DS, US and Online. I called customer service on or about July **th in which they confirmed that there was a signal issue and scheduled Saturday, July **th for a technician to come to my home. A whole week I had to not only wait but still had to deal with no internet. I had to re-schedule the appointment for the following Monday, July **nd between 8am - 12pm. On that day, 12pm came and went with no technician arriving or any phone calls from them. I called customer service and the representative got in touch with the dispatcher who in turn could not get in touch with the technician. They did inform me that they left a voicemail for the technician to call me and let me know what time frame I can expect them. Approximately 2pm I called customer service again as I have heard nothing from anyone so far, they called dispatch again, but no response from the technician. I asked for a supervisor and spoke with a gentleman named [redacted]. I told him the situation and my frustrations and he would discuss this with his supervisor to try to resolve this. I also called Mediacom Corporate Office to complain and have my grievances recorded. 4pm, no technician or phone calls from anyone. I called [redacted] and left a voicemail wanting to know if he had any updates. A little while later, I called customer service again and at that time [redacted] had called me back to inform me that a technician will be there that day, when, he did not know. Shortly after that, a customer representative called me to say a technician was on their way, Yayyy!! A technician arrived about 6pm. He changed something on the outside box and got the internet working again for now but, indicated that the cable that runs from the box across the street to the box outside my home is a smaller diameter cable (RG6) and this is what is causing my signal issues. He indicated that an upgrade to a coaxial cable with a larger diameter (RG11) be used to replace the RG6 cable. He said he would talk to his supervisor on Tuesday July 23 (today) about his findings and that I should hear something from them. I am sending this information to you to express my frustrations with the unreliable service that I have been receiving from Mediacom all this time. All persons I have dealt with though has been courteous and respectful towards me but I did not appreciate no responsiveness from the original (8am - 12pm) technician.Desired Settlement: I am requesting that this issue be completed with the installation of upgraded materials; RG11 coaxial cable, at no cost to me.

Consumer

Response:

[redacted]:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: I've paid this company for 10yrs for basic cable my aacount#[redacted]...at least 3 days a week my cable was out with no compensation...recenclty I turned cable off completly and still have all my basic channels...guestion why was I billed for something I had already? 70.94 per month for 10yrs? I feel I should have a rebate or compensation of some kind....thank you for researching this problem

Product_Or_Service: cable tv service

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Refund

settlement for all the yrs paying for no ervice...fraud....

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: About two years ago I began my contract with Mediacom for internet and basic cable. Today, I receive a message on my computer that I have used 87.5% of my internet usage maximum of 150 GB. I was stunned to see this and had no idea what it was relating to, so I called Mediacom to see what the message was about. I was rudely informed that effective 9/**/13 Mediacom made a change to their service to limit MY internet usage to 150 gb. When I signed my contract almost two years ago, I signed for UNLIMITED internet but the company has absolutely no regard for that and they literally stated that they do not care, cannot do anything about it. Now, I'm the one that's left with nothing but a "we can't do anything about it." This was not sent to me in writing, no changes were communicated to me. I have paper statements and all my communications with Mediacom were requested in writing, as my delivery preference. They however tell me that this HUGE change to my service was e-mailed to me? I was informed of this by a rep by the name of [redacted] and supervisor by the name of [redacted] (identification # [redacted]), yet I explained I do not even use their e-mail (nor do I know it, because the tech that installs the systems just makes you choose whatever when he comes for your e-mail). All they did when I called them to complain was say that I can get more internet usage if I pay for it, that's all.Desired Settlement: All I want is my internet usage to be increased and reverted back to what I had it without the need to "pay for it." I paid for it each month when I signed up and signed my contract.

Review: Mediacom advertises they provide "superior and reliable products and quality services that our customers can depend on." However, their service has been the exact opposite of all of these adjectives. My internet service never runs at the speeds at which I am paying for (not superior or quality), the internet service and phone service stop working between 2-4 times a day (not reliable or quality), and I use these services to conduct business from my home, work that I can only do while connected to the internet, and work that gets delayed significantly each time my internet stops working correctly (not dependable). This damages my reputation with my company because I am unable to accomplish the work I am supposed to do. This could have horrendous implications for my future, as I plan on working up the career path at this company, but will be unable to do so if I appear to be unreliable because of my internet.Desired Settlement: I would either like to be released from my contract or have my service repaired. I cannot continue losing money from being unable to work because I cannot use the internet service that I am paying a lot of money for.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: I am filing this on behalf of my ** year old mother who lives alone. Her phone quit working and Mediacom could not fix it for for 10 days. As she is an ** year old lady with health issues and lives alone, she must have a phone. I was told three times that they would expedite the request and call me back within 2 hours. I never received a call back and every time I called back in they said there was nothing available for up to 10 days.Desired Settlement: Phone fixed today

Business

Response:

We will need more information. I need a service address or an account number.

Thank you

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

They state they need more info. The address is [redacted]. They did respond and fix the phone but only after 15 phone calls and a complaint filed with the Revdex.com

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted],

Is the service working now.

How long was it out. If you could give me that information I can get credits in for you.

If it is not working yet please let me know and I can get somone out there for you again to try to fix the issue.

I see there was a new modem intalled into the home.

Review: on November [redacted]I canceled direct tv to go with Mediacom cable tv and I paid direct tv $149.79 and century link phone service as a direct tv package of 89.16 on December **. [redacted] ###-###-#### assured me that if I switched to Mediacom that Mediacom would pay me up to $300.00 a rebate between six to eight weeks by filling out the paperwork which he gave me when my final bill came back to me from direct tv. I sent the paperwork in and according Mediacom received the information on January [redacted]. the amount would be $238.95 due on march [redacted]. I called Mediacom six weeks and ask them where the rebate check was and they replied they had received the information and they still had two weeks to send the check to me. when I called Mediacom on march [redacted] a person named [redacted] said that she wasn't suppose to say but the large company doesn't want for people to try to get the rebate back and this phone call is recorded as all the phone calls I made to Mediacom. I called back and talked to [redacted] and ask her to transfer my call to the person in charge of sending out the rebates. [redacted] said she would transfer the call then after a wait she said melody was in charge and the amount they owed me was $280.00 and I told he no it was $238.95 not more, which told me they were not going to even send me the money. [redacted] said that melody would call me back in (5) five minutes. well you know that didn't happen, so after an hour I called Mediacom back and talked to [redacted] and she said she couldn't transfer me to melody that I had to wait. I told [redacted] that my next payment to Mediacom will be on march ** but I won't make the payment until Mediacom fulfills their obligation before march **.Desired Settlement: I want the $238.95 sent to me and Mediacom to call me the day its sent within (7) days from today. seven days will be the [redacted]of marchTHANK YOU FOR ANY HELP YOU CAN GIVE ME [redacted]

Consumer

Response:

At this time, I have been contacted directly by Mediacom regarding complaint ID [redacted], however my complaint has NOT been resolved because:

[Your Answer Here]

I talked with the [redacted] ([redacted]) in des moines ia last week and she said that [redacted] should not have told me that Mediacom would pay the rebate as they only had to pay from the last statement sent to me from direct tv. the last statement from direct tv showed they owed me $20.00 because I had already paid $149.79 for services from November **to December **and centry link I paid $89.16 on December ** to January **. I paid Mediacom $152.54 on November [redacted] to December **. through calculation Mediacom owes me $82.60 from direct tv and $76.43 from centrylink of a total of $$133.58. I told her that talking with a Mediacom employee on the phone named [redacted] she said and I quote ( I shouldn't say this but large companys really don't want you to try to get rebates back). I also talked an Mediacom employee on the phone and she said Mediacom owed me $280.00 rebate as she checked with her rebate [redacted]. I told her I didn't want $280.00 I only want the money owed to me not more. the rebate [redacted] in des moines called be back the following Monday and said they would not pay me the rebate. so I will send a letter to the main headquarters in new York. I will also go back to direct tv and my daughter who is on Mediacom will have to go back to direct tv as she was the one who told me this was a good deal.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, my complaint, ID [redacted] regarding Mediacom has been resolved.

(By clicking "OK", your complaint will be closed as Resolved.)

Sincerely,

Review: Billing department sent my account to collections yet I don't owe a balance. Searched their whole system and can't find anything but won't fix it. Won't send me forms to fix this problem. They are incompetent and if audited would fail for sure.Desired Settlement: Written apology and fix my credit fix their billing issues fire people. How much time I've wasted trying to get this fixed is unreal.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: For the past two months there have been numerous service interruptions for both TV and Internet service. I have attempted to contact Mediacom about these issues, but without satisfaction.Desired Settlement: I would like to receive compensation or refund of some kind for the period that there were service interruptions.

Business

Response:

Tell us why here...We are sorry for your intermittent issues however in reviewing your account there have been no scheduled trouble call to resolved these issues. There is a notation of someone calling in on 7/**/15 on HSD intermittent issues and the customer was offered a trouble call but declined. We cannot issue credit to an account until we know there are issues to resolve. If the customer is wanting tech visit please respond. Until then, this is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have been on their automated trouble shooter countless times. I have spoken to a Customer Service at some point, but they cannot do anything. Furthermore there were additional outages this week and the automated response said they were aware of problems in my area and are trying to correct it. Also, there are conversations on the various social media outlets about outages throughout Knoxville, where I live. There is no possible way, except either incompetence or criminal negligence that Mediacom could not know of my troubles.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Business

Response:

Tell us why here...Since you have been to the automated trouble shooter countless times to resolve your issues and declined to set up a trouble call in the past there is nothing for us to do. We need to schedule a tech visit to review your intermittent issues. Please call [redacted] at your convenience and we'd be happy to schedule an appointment.

Review: I contacted Mediacom at the beginning of February 2015 to have my service disconnected due to a military PCS/move. The disconnection was scheduled for ** February 2015. I received an email on ** February 2015 informing me that I owe $38.90. This email read the same as the emails I would receive each month informing me of the amount owed. I had enrolled in auto-pay on ** December 2014, so I believed that this bill would be paid automatically like my previous ones had been. Fast forward to ** April 2015 and my wife (primary account holder) began receiving robo-calls from a debt collection agency. I assumed these were scam calls as we have never had any type of collection issues and a [redacted] search said the numbers belonged to scammers. Then on ** April 2015 we receive a letter from the [redacted] informing us that our bill was now in collection. I found this very shocking and didn't believe it at first until I logged onto their website and saw that the amount matched the amount from my last mediacom e-bill. I attempted to log onto the mediacom website to see what the issue was or to see if I could obtain additional information. My account had been de-activated, so I was unable to obtain any information that way. I called the customer service number (###-###-####) in hopes of finding out how my bill went from being auto-paid to being sent to a debt collector. The customer service rep was unhelpful and became rude when I pushed the issue. She just kept repeating that I received notice of the final bill, so it was my responsibility to pay it. There was no explanation of why an additional letter, email, or phone call wasn't provided to inform me that the bill was still due. This is a very very unethical practice of automatically sending a bill into collection without advising the customer anytime after the first time that a bill was due.Desired Settlement: I would like Mediacom Cable to make this right. Firstly, I would like an apology, secondly, I would like $13.03 from the company, as that is the additional fee that I had to pay to the collection agency. Thirdly, I would like the collection removed from my credit report, as I believe it was unjust.

Business

Response:

[redacted],We have reviewed your concerns with the previous account you had with Mediacom; we will go ahead and credit your last month’s bill and will be sending you a refund for that amount (Which I will know as soon as the credit goes through). I tried contacting you on 04/**/15 but your mailbox was full so went ahead and contacted you by email to let you know what we will be doing as well and confirming your mailing address where the refund will be going to. We will keep in contact with to let you know exactly when that refund will be in the mail.We apologize for the inconvenience of the problems that you had experienced. We hope that we have achieved satisfactory resultsAt Mediacom, we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer complaints. Please let me know if you need additional information to close this case as satisfactory.

Review: Mediacom sold me a cable modem for internet in relation to a service upgrade and a move to a new address. The modem I purchased from Mediacom would not allow my existing wireless router to work. After nearly 3 hours of phone calls and a trip to the local Mediacom office to resolve the situation, which in every phone call Mediacom provided different explanations from why the modem would not work to whether or not they even sold modems, I asked to return the modem. I returned the modem in the box that was sent to me from Mediacom with their shipping label. The tracking number for the box shows that the modem was delivered. I called Mediacom afterwards and the representative stated they had the modem and my account would be credited. The credit never showed on my account. I called again and Mediacom has been unable to verify if they have the modem or not and are unwilling to refund my account.

Product_Or_Service: Cable Modem

Order_Number: Ticket Number [redacted] Account_Number: Account Number [redacted]Desired Settlement: DesiredSettlementID: Refund

Refund of the money that I paid for the modem that I have returned as per Mediacom's direction.

Business

Response:

We have researched and found this modem was returned and the credit was applied to the account on 12/*/2014. We have also credited the balance left on the account for this month to get the account back to even.Sorry for any inconvenience.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have to call mediacom every month bc my internet doesn't work. They have switched out my modem 4 times in the past 3 years and each tech that comes out says the modem was a bad modem. I pay $70 a month and half the time it doesn't work and I have yet to see a credit to my account.Desired Settlement: Make it work!! Especially when you are charging that much!

Business

Response:

There were notes on the account that a supervisor talked with the customer on 1/*/16 and a trouble call and adjustments were offered but declined. We have attempted to contact the customer and left messages with a direct line to call back and try to resolve the complaint with no reponse. thank-you

Review: My boyfriend and I have been Mediacom customers for less than 3 weeks, and in that time frame I have had to call Mediacom customer services 30+ times, and have had to have 5 boxes installed, all of which are dysfunctional, something is wrong with every single one of them. When I've called into the help line, I continually get rude agents who are quick to put everything off on someone else, are EXTRMEMLY rude and quite frankly no help at all. I have even spoken to supervisors who were more rude than the agents. They don't want to listen to what you are telling them, or what the service box is telling, or the codes. WE are VERY disappointed with Mediacom and the treatment they seem to allow to happen to their customers. Have had the techs out here 7 times in less than 3 weeks, and they claim they are showing that the appointments had been canceled....we haven't canceled anything!!!! The techs came to the house and "worked" on problems. I am disgustedDesired Settlement: I would like to have BRAND new equipment and money refunded, and see this company get reprimanded for the blatant disrespect they have for fellow people.

Business

Response:

We had a service tech to there home on friday October ** and replaced the DVR and everthing is now working and they are satisifed.

Review: you guys cut me off in feb cause I didn't pay the bill well I got that bill paid then a month later you took my promo price away and charged me 600 bucks for your products now iam getting another 600 dollar bill for up to sept when I don't even have your modem or tv receiver I turned it back in in july I will not pay for services I don't haveDesired Settlement: I want the 400 took off that I don't owe and the 239.03 corrected I do owe

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].they still keep sending me bills for months of internet and tv I havet had and nor will I pay Sincerely,[redacted]

Review: I called Mediacom as soon as I got my internet installed to try to get online billing set up.

I was told there was no way to do it over the phone because the PIN was on my first bill which hadn't been sent yet, but they could send it in the mail.

I was told the bill wouldn't be out until the [redacted] of April, 2014, but he could send me the PIN in 3-5 business days. I never got it.

I never got any mail from Mediacom . When I called today to report an outage, I was surprised to hear my bill was past due. A bill I never got was past due.

When I inquired why my bill was almost $90.00, I was told two things. One: Mediacom charges one month in advance. I was never told this by anyone. Pull up those recordings you claim you make and check, Mediacom. Two: Mediacom had sent my bill to the wrong address.

I live in a mobile home park where Mediacom services everyone who has internet. They should have it on record that the addresses in the park are all MEADOWS when they send USPS and not the name of the street.

Mediacom sent my bill to my physical address when they should have sent it to my mailing address. This physical address has had Mediacom TV and internet before. Therefore Mediacom has the mailing address for this physical address on record. There is no reason for them to send a bill to the wrong address.

Instead of owing $40.00, I owe $80.00. That's forty dollars I wasn't expecting to pay and don't have. Mediacom did waive the $7.50 late fee because they sent my bill to the wrong address.

I have set up online billing and the ability to pay. I've tried to do this since I first got my account. I could have been told when I set up the installation, by the person taking my order that I would be billed a month in advance. I wasn't.

I could have been told by the person who sent my PIN number in the mail that I would be billed one month in advance. I wasn't.

I was also quoted lower prices than I actually ended up paying by the person who took my order.

Because I was never told my first bill would be double what I was told my bill would be and because my bill was sent to the wrong address, I want it waived.Desired Settlement: Because I was never told my first bill would be double what I was told my monthly bill would be and because my bill was sent to the wrong address, I want $40.00 waived from my bill.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I signed a contract in December(initially)for my business.I have still not received service and the sales agent keeps changing the terms and stalling.

I signed a 1 year business contract with sales agent [redacted] back in December 2013 and I still have no service installed. I have been given the run around for the past 6 months and I have had to fight to get any communication/updates from her.Back in December she assured me that service would be installed by February/March at the latest. However, less than 2 weeks later she came back and asked me to re-sign the contract (due to a pricing error she made) for more money and to extend it to 3 years to be sure it would go through. She then came back and said she needed me to get 1 or 2 more businesses on board in my area to get service. So, I contacted other neighbors myself and convinced them both to sign 3 year business contracts as well. Shortly after that [redacted] contacted me and said that I would have to sign a 5 year contract for her to be sure they could install service. So, I reluctantly signed a 5 year contract for service. Since then [redacted] has not attempted to contact me 1 time and the only contact I have had with her has been due to my persistence with contacting her cell phone and Mediacom customer service. Someone with Mediacom came out in April and ran a line from the business across the street to the road but they did not hook it up and nothing more has occured since they attempted to install the line. I ran into the neighbor over the weekend and they asked if I had heard anything further because they too are wanting to get the service installed and they are getting frustrated. I tried several times to reach [redacted] and left voicemails earlier this week but she did not return my calls. So, I called again today and finally reached her. When I questioned why nothing had happpened she told me that our service was once again in question and said the higher ups were hoping to get either more customers before agreeing to install service or would like the other neigbors (now totaling 4 including me) to also sign 5 year agreements instead of the 3 year agreements they have already signed. I told her that I feel like I have been lied to and that she told me everything was a go when I signed the 5 year contact and got the additional businesses to sign. She played it off and said they did tell her they would install but then corporate changed the terms again and she wasn't sure what was going on. I just want the dishonesty and the "bait and switch" tactics to stop. I have been completely honest with them and expected to be using the service 3 months ago. This is costing my business money by the day due to rent I am paying at another office and leaving the neighbors who put their trust in me and in the sales agent feeling discouraged and unsure of what is occuring. I am beyond frustrated and would like the service that [redacted] promised installed and I know the neighbors who made commitments would also like it done as soon as possible. I also don't understand why line was run across the street in April if there was no intention of following through without getting more businesses onboard. I have also asked [redacted] for a name/number of someone who can give me a straight answer and that has not been provided. I just want Mediacom to follow through with the agreements made to the 4 businesses on my road.Desired Settlement: I would like the service to be installed as promised to me multiple times by the sales agent who assured me that just one more change (like changing from a 1 to a 3 and then to a 5 year contract, or getting yet another business to sign on) would be all that was needed to secure service. I just want the service I expected so that I can continue with my business plans. I would like better communication from the sales agent and the company and I would like someone to give me an honest estimate on w

Business

Response:

[redacted]

The reason they have not hooked up services for you is that Mediacom does not service your area.

We cannot set you up with service at this time. When and if the service becomes available to you then you will be notified via postal mail and flyers.

I do apoligize for the issues you have had with this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am well aware that you did not service this part of my road previously (service stops at the neighbor next door). However, what I don't think you are understanding is that one of YOUR business representatives ([redacted]) had FOUR businesses on this road sign contracts within the last 6 months and assured us that service would be installed due to our agreements to sign 3-5 year contracts. The business across the road already had the lines run for service (a mediacom representative ran the line 2 months ago). So, you are telling me that I have a contract and we were ALL told that we were getting services but we don't have service? And where is the company's (and the business reps) responsibility in communicating with people instead of leaving them in the dark? It is fair to assume when you sign a contract and a business comes out and installs lines on your property that the service is going to happen. So, I don't think it should be too much to ask for someone to figure out why this hasn't occurred as promised. I would just like somebody to take the time to research this and get it straight. This is a business account and the lack of communication/customer service is affecting my business plans. Do you understand that I am saying that your representative for business accounts came to my home (and the homes/businesses of 3 other neighbors/businesses) and made promises/signed legal paperwork to install service? It is my hope that Mediacom corporate finds this behavior on behalf of the representatives/local office to be unacceptable and is willing to correct it. Please research this fully and let me know what the install status is as soon as possible.

I have attached a copy of the signed contract (amended) from February. I have also attached my last email to [redacted] which has gone unanswered as usual. I am also more than willing to provide contact names/numbers of the other concerned businesses who have been left in the dark by the lack of progress/communication since they signed contracts.

Thank you in advance for taking the time to resolve this matter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: On ** September 2013, [redacted] spoke with a representative of Mediacom concerning our installation. The representative told [redacted] that we would not have pay anything upon installation. When the tech called on day of installation, ** September 2013, he stated we had to pay $107.00. When he was told about the agreement with Mediacom he wouldn't give a contact number for his dispatch nor to a supervisor. [redacted] then called the customer service number and talked to a representative that was not helpful at all. I, [redacted], then got on the phone and when the representative could not help me I asked to speak to a supervisor. I finally got on the phone with the supervisor who tried to be extremely helpful but couldn't help. I even tried setting up a deferred payment as we didn't get paid till ** September 2013. She said company policy wouldn't allow it even though it was Mediacoms representative that made the agreement that wasn't being honored. She kept apologizing for me being lied to by the other representative. I am extremely upset at the fact that a verbal agreement was made by Mediacoms representative and not honored. I have went ahead and scheduled installation of a satellite instead. I'm a very dissatisfied customer and didn't even get a chance to be a customer.

Review: I cancelled my service with Mediacom on [redacted] as I moved to another town. In my new town Mediacom does not provide services. When I received my final bill there was a charge of $150 for what they said was early termination fee. I questions the fee and they explained what it was because when I had agreed to a lower rete I had agreed to keep my service for two years and because it had not been the two years they were bill me the $150 early termination fee. I asked them to provide me with a copy of the contract I had signed stating I would pay the fee if I terminated early and they said they would have some one call me back with that information. I have since called two more times and have been told me every time that a department manager will call me back with that information and no one has ever called me back. Last week they tuned the balance of my account which was the $150 over for collection. Not only have they not bothered to return any of my calls they have affected my credit and the collection agency charged me another $30 for their fee and I have to pay $5.25 to pay the balance in online. I paid a total of $185.25 the day after I received the collection notice before it destroyed my credit any further.Desired Settlement: I would like them to refund the amount of $185.25 as they obviously have no reason to be billing me the fee. If they wanted my continued business then they should be available in my new town and then I would not have had to terminate my contract. I would also like corrected information send to the credit reporting agencies.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint [redacted]

Sincerely,

Review: I have been dealing with this issue for about 6 years when I first switched I was told that my cable bill would never go up unless there was a cable increase my bill started at $117.00 a mount and it has went up every year for the past 5 years I spoke with Mr. A[redacted] with corporate and he had it straight for a little while I do have letters from corporate stating that what I have said was true my bill has been $162.00 for 3 1/2 years now I have had no problem paying that but now it has went up even more this need to be fixed by them and make sure it never happens again. this bill was never supposed to increase at all. if this is not fixed I will take this further.Desired Settlement: Fix this issue and make sure that it will never happen again and put it in writing so when I call in we don't have this problem

Business

Response:

While we do our best to hold down pricing, it is necessary from time-to-time to have rate increases, particularly when our programming costs go up. I would recommend to this customer to contact our customer service department to see what might can be done to potentially eliminate some services in order to reduce their rate.

Consumer

Response:

This issue has been resolved thank to corporate

Review: Customer Service uses the company's early termination fee (ETF) as a scare tactic to keep customers' business. However, not once did they mention, nor even give a hint about, the contractual wording set forth in their "Commitment Agreement." Per their online source ([redacted]):13. Cancellation Window. You may cancel this Commitment Agreement without an ETF within 90 days of signing this Commitment Agreement by calling Mediacoms Customer Service Department at ###-###-#### returning any equipment and paying all outstanding amounts owed. In addition, provided you have returned all equipment in good working order, upon request you may receive a refund of all monthly recurring fees actually paid for service and equipment rental during the first 90 days after signing this Commitment Agreement. Such refund does not include non-recurring or incidental fees such as installation, pay-per-view, home shopping charges, long distance phone charges, or similar charges.As you can see, the customer has every right to cancel within that time period. Personally, being unhappy with the service provided, I called on only day 63 of my commitment period (July **-September **), but nothing came from my attempts to sever ties with the company. The only thing was the customer service rep only giving me the option to stay or pay $210 to discontinue service-- not once having stated the aforementioned section of our agreement. I have been a costumer of this company since around 2009 or so. I transferred service from [redacted], MN to [redacted], MN, and added the TV. This renewed my 2-year commitment contract and should allow me to follow through with this. Lastly, I have had nothing but trouble since transferring, with two rude technicians on installation and a home visit, malfunctioning equipment, and sub-par customer service experiences.Desired Settlement: I truly would like my refund, per their wording in the Commitment Agreement. I am going to call them one more time, tomorrow: Friday, September **, 2014. I know the customer service rep will, again, attempt to hinder me. But, I will add to our conversation what I have stated in this complaint description. Also, if it continues to be a problem, I will ask for his [redacted]. If it continues thereafter, I will gladly let them know I have filed with you. Thank you for your time.

Business

Response:

If you would like to disconnect that is fine. Please call in and ask for the disconnect. I have noted the account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,