Mediacom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While I appreciate what they have credited back, I am still dissatisfied because in their statement it says that they have credited back rental fees back to the date (7/**/15) when I first registered my own deviceI have had Mediacom internet service longer than that, and I have never rented a modemThey still have not provided the information as to how long I have been being charged for renting a modemI had my own modem previous to the date stated, and upgraded my devise around the stated dateSo I was required to call and register my new deviceI want to know if I was being charged from the first date of service to the stated dateAnd if I was I request that I be credited the amount from that period of time also.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

we have reviewed your account againWhile Mediacom stands by its valid charge for a returned check fee In order to foster a more positive relationship between yourself and Mediacom, we have applied a credit of $to your accountThis is a one time courtesy and the account has been noted
appropriatey. ThanksMediacom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
They have not done anything to resolve the issue. I heard from the supervisor of Mediacom and he scheduled an appointment to come to my house on Monday November14th to see if he can figure out what is going on. He said after he figures out the problem then "We'll discuss any credits to my account." I contacted him this morning at 11:(Nov 12th) and had to leave a message that the unknown devices were logged on to my network once again and I took a screen shot showing the devices "hooked up to my modem" and at the same time, in the same photo, a picture of my modem showing NOTHING was connected

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here] most of what they stated is true except the part about having to select the buy movie option I did see that option but at no time did I agree to purchase those movies I was able to select the watch option and watch the movie with out agreeing to purchase it since we complained this option to watch has been blocked from viewing if you don't agree to purchase movie as I stated in the past why would I purchase a movie at those prices and only watch a few minutes of it and move to a new movie and keep spending money I was only browsing cause it was free again I never agreed to buy no adult movies
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]i had customer service change my up address they checked the blacklistand you are the company that assigns up addresses so why is my private email ip address one that is not on the blacklistplease change my IP address again then
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I have given you months of credit That is all I can give you

We have had technicians out to resolve ** ***s issues under the guidance of the technical operations supervisorOur last technician replaced the drop to the home and ** *** reports all seems to be well nowMediacom has applied a total credit of $across the Feb, March and April
billing cycle** *** will call, should he have any further issuesWe look forward to a long and successful relationship. RegardsMediacom

Revdex.com:At this time, I have not been contacted by Mediacom regarding complaint ID ***.they still keep sending me bills for months of internet and tv I havet had and nor will I pay Sincerely,*** ***

Mediacom has incredibly poor service and the very worst customer serviceThe Internet will cease to work for no explainable reasonThen the wait for the technician beginsThe appointment will take at least a week or longer and the technician is never on timeUnfortunately only Mediacom and ATT service our areaWe are on a waiting list for ATT

Each one of your bills states this.Save time, paper and postage by paying
your Mediacom bill online directly from your
checking account and by signing up for
an electronic statementPlease visit
*** for additional
detailsA copy of this bill is needed to register
Mediacom requires a minimum
of days advanced notification to terminate service and
arrange for the return of all
equipmentFailure to return our equipment will result in the
following charges:
Non-addressable converter up to $125.00; addressable converter up to
$300.00; modem up to $139.99; digital converter
up to $500.00; remote control up to $
Except the last billing statements says:
We are sorry to have lost you as a
customerPlease remit your final payment today to avoid
affecting your creditWe look forward
to the opportunity to serve you again
Save time, paper and postage by paying
your Mediacom bill online directly from your
checking account and by signing up for
an electronic statementPlease visit
*** for additional
detailsA copy of this bill is needed to register
WGN America will move from Local Plus
TV (78) to Family TV () on or about 4/**/
WGN America HD will only be available using a Mediacom HD
converter.The 7day disconnect notice is on all statements. If you would like a copy of your statements I can print and send them to you. There is a $charge for thisIf you would like a copy of them I can send them to you but there is a $charge to do this

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Mediacom has been provided the phone number for my landlord Greg B*** now three times and have made but attempts to get a hold of himHis number is ###-###-#### for mediacom to get in touch with himThe DVR is not allowing us to rewind, we are now losing volume all together at times, the picture pixalates often, volume goes in and outThis is not my problem it doesn't happen when techs are out here perhaps if mediacom had better service and customer service at that I would not have to be calling all the timepeople on my block have the same concerns and issues with mediacom, my neighbors alone just disconnected and would rather not have TV then have to deal with mediacomIts quite sad.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

The line should have been buried yesterday 6-**- If still having issues please call ###-###-#### so we can set up a call for you.I do apologize for the issues you have had hopefully it has been fixed and you will not have any other problems

Revdex.com:At this time, I have not been contacted by Mediacom regarding complaint ID ***.Sincerely,*** ***

I have read the customer letter and reviewed the account and I have learned that a supervisor has applied a credit adjustment for the installation fee to the ledger. Once this credit is approved, our customer will see it on their bill statement. Thank you for the opportunity to respondI
consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have
determined that my complaint has NOT been resolved because:
[Your Answer Here]
As clearly stated in my initial complaint, the agent I spoke with on the phone in December told me that when I was ready to cancel service, to call back, and that the service would be cancelled as of the date I called. That was a blatant lie, as my service wasn't cancelled that day, but instead a week later
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

***,I have looked at your account and there have been trouble calls put inIn the only were not canceled and one was resolved by phone. I can only give you one months credit on the servicesThere were also two non pay disconnects put in which would make your services stop working
and I cannot credit for thatAlso if there are (were) late fees I cannot credit those either. I do apologize for your issues you have been having

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

I have read the customer letter and reviewed the account and I have learned that the ledger record shows 100% of the payment sent as a credit card reversal two days after the service was discontinued. If the consumer shows something different I her bank records, she may contact her bank, who
will then notify us so that any action needed may be taken. Thank you for the opportunity to respond

Initial Business Response /* (1000, 5, 2015/08/27) */
Contact Name and Title: *** ***/Area Dir
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@mediacomcc.com
We contacted Mr*** 8/21/and had a senior technician working with him to resolve his intermittent internet issueAs of
today 8/27/it appears that we have resolved his problem but our technician will continue to monitor and maintain contact with Mr*** to insure his service has been properly taken care ofIn regards to Mr***'s dispute on account payments we have asked that he re-submit transaction history since we have been unable to locate any recordsMr*** has indicated that he would work with us locally and resubmit his payment information so we can resolve his billing issue