Mediacom

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.  Even though the timeliness in payback and overall customer service from this company was complete garbage at least I finally got my money back. 
Sincerely,
[redacted]

The sub was advised on 11/10/15 of his final bill. He sated...

the room mate was going to pay the bill. The room mate ([redacted])sent in a check for $197.09 and it was returned as an NSF. The NSF Fee is $29.00. The The room mate was called and advised of the NSF and Fee totaling $226.09. The sub was contacted on 12/29/15 and advised of the bill. He said the room mate paid itand he was advised the check sent in was returned . He was advised of the bill . He called again on 1/8/16 and said he did not owe anything and was advised again the final bill was never paid.

On February **, 2017, a Mediacom technician replaced the exterior drop, and two exterior connectors. On February [redacted] 2017, Mediacom technicians replaced the customer’s exterior drop (due to nicks in the drop), as well as replaced interior connector and replaced the Wi-Fi modem with a Mediacom...

all-in-one MOCA modem as the customer was using a personally owned router.  In addition, technicians reconfigured the drop system to accommodate the use of a MOCA splitter. Technicians then relocated the modem to the same outlet as the mg 1 line, where the modem line had a 90-degree bend.  A total of $17.83 in credit will be reflected on the customer’s February 2017 statement. An additional $110.94 in credit will be reflected on the customer’s March 2017 statement. Mediacom

[redacted],In reviewing your services and your statement you did do a speed bump which adds another $5.00 per month on your bill.  Before that you did have over usage charges at $10.00 each. One of the over usage charges were removed when you did the speed bump...  If you want to lower your...

billing amount you can drop down in speed and usage but if you go over there will be over usage charges then again.

In January, this account was reviewed by the sales manager who noted that some items had been changed in service on the account.  Originally in 2013, the customer signed on for a two year deal which included a price increase after 12 months.  As soon as the price increased, the customer started to call from month 13 on to request a lower price.Agents have done everything they can to assist the customer with understanding the bill to the point of giving this customer  a one time credit of $75 in an effort to meet half way.  The account is billing properly and the balance needs to be brought current to avoid disruption of service.I hope this information has been helpful.  I consider this matter closed.

[redacted],A refund was issued to you on 05/**/17 in the amount of 138.97.  May come in the form a a check.

Initial Business Response /* (1000, 19, 2015/07/13) */
Thank you for your letter regarding our consumer. I have reviewed the account and I have learned that for some reason, the customer has not paid the entire amount billed for a billing cycle in several months, resulting in a late fee each...

month.
If the customer would pay the billed amount in full, he could avoid a monthly late charge added to the ledger. In addition, there is no such thing as a "miss printed" billing for our customers. The national vendor used for our billing is linked into the service history for each account and uses the dates of active service and any associated codes for billing. The customers are billed a month in advance for service yet do have a "grace period" before late fees will apply.
Agents who work in local offices can assist our customer face to face with bill questions. In addition to that option, customers can access their entire billing history online at their convenience.
Recently, this consumer has had our technicians out to the house to fix issues which he called in to report. Most recently, a trip charge was added to the ledger because the issue was not Mediacom service but the customer owned equipment. The customer understands that his older style modem is not working with the higher faster service he now has in the home.
If the customer would like to use a new Mediacom modem, he may request that anytime at his convenience. Thank you for the opportunity to respond. I hope this information has been useful.::

If I could give negative (-5) Stars I would. I'm not even a full customer yet and their customer service is the worst I've ever seen IN MY LIFE!!!

I ordered new service on 07/07/2016 online for Internet and Cable. I was told payment needed to be upfront. To which I did and online chat session and got squared away to pay once the Technician had completed the installation.

My install data was set for Tuesday 07/12/2016 from 8am to 12pm. I never received a phone call and the tech never showed up. I called that evening and rescheduled service installation for the next day 07/13/2016 at 1pm to 5pm. On the day, I also never received a phone call and the tech never showed up. I called the next morning on Thursday 07/14/2016 and got a time slot for between 1pm and 5pm that day. This time a tech called and said he wouldn't be able to come perform the installation due to the "Potential" for rain/lightning. However currently there was no storm going on (omg, it's not satellite, cable can be installing in a frickin storm, the lines are insulated [redacted]).

So I called that evening again and was told the 21st of July would be the next available day. I told them this wouldn't work as I was out of cell phone data and my bill was increasing due to lack of an internet connection. They said they would get a time slot for tomorrow 07/15/2016 and call to leave a voicemail regarding the time as I told them I didn't want to confirm and someone was going to be home all day so just come out.

After never receiving that call, I called back this morning (07/15/2016) and was now told that the next available date would be Monday 07/25/2016 and that they marked the account to be "pushed" to the earliest available slot once one opens up.

OMG, to think these is wanted payment upfront for this. I'm so glade I didn't go ahead and pay them as I'd be even more upset as a result. This is not how things are done. If all of next week is booked, they need to reschedule one of them as I've had to reschedule 4 times now. They are the absolute worst cable/internet/phone company I've every had the unfortunate experience of doing business with so far and I've yet to receive a bill, [redacted] so pathetic!!!

[redacted],
I need your mothers address.  I am unsure who I am to be looking up.
Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]Excuse me?!?!?!?!    I don't consider this matter closed   and you are now shutting down just the way all of the others have as well     the problem here is that   YOU as the company don't understand that I was sold a product NOT UNDER ANY PRICE INCREASE EVER!!!!!!!!!     and wham as usual the big multi billion dollar company does not keep there word on what the sales man said!!!!      I agreed to what the sales man said NOT TO WHAT YOU WANT      FIX MY SERVICE AND MY BILLING        THIS IS THE WORST I HAVE EVER BEEN TREATED BY MEDIACOM  I FEEL AS IF YOU ARE PICKING ON ME AT THIS POINT FIX THE BILLING ISSUE AND BRING IT TO WHAT IT WAS      
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The customers IP address is blocked and flagged for SPAM. We have no control over this. There are many organizations dedicated to the prevention of the spread of malicious software. These companies provide businesses a list of suspected IP addresses that have been known to spread spam or malware...

using e-mail. These lists are called RBL (Real-time Blackhole List) and once an IP address appears on an RBL most likely the user will not be able to send an e-mail to anyone that has purchased the RBL list. Three important steps must take place before a user is removed from the list:The infected computer(s) must have all malware and spyware removed. Once the PC has been cleaned, most companies will remove the customer from the block list in 24-72 hours. If the user updates their settings to secure SSL, in some cases this will expedite the unblock process. The customer can log in and use their Mediacom Webmail service during this process to send an e-mail. Thank you

[redacted],We have reviewed your concerns with the previous account you had with Mediacom; we will go ahead and credit your last month’s bill and will be sending you a refund for that amount (Which I will know as soon as the credit goes through).  I tried contacting you on...

04/**/15 but your mailbox was full so went ahead and contacted you by email to let you know what we will be doing as well and confirming your mailing address where the refund will be going to.  We will keep in contact with to let you know exactly when that refund will be in the mail.We apologize for the inconvenience of the problems that you had experienced.  We hope that we have achieved satisfactory resultsAt Mediacom, we are very serious about our customer’s satisfaction and we work hard to get to the bottom of any customer complaints.  Please let me know if you need additional information to close this case as satisfactory.

I have reviewed the letter from our customer and I have learned that the requested credit has been applied to the account ledger.  Thank you for the opportunity to respond.

[redacted]...

[redacted] In regards to your recent correspondence we researched your accounts.
While our modems we provide our customers do have the capability for WiFi service, not all of our customer's use it. Some do not use WiFi services at all,others will opt to buy their own router that will provide their own WiFi signal in their home.   When we first offered Internet services years ago, we did not offer any routers at ailfor our customers. As technology has changed over the years, we as a company have evolved to offer these additional services for our customers. We started out offering the modems that did not have built in WiFi,and have changed over to aii WiFi modems, rather than carry the expense ot Keeping two ditterent types of modems on hand. These additional service can be turned on, if the customer wants that service in their itume drH.I µr eler !) i.u rrui. itdvelo go buyiheir own.   Customers can still purchase their own, it's all their own preference. If they do choose to use our WiFi services, we maintain all of our modems and will replace it at no charge anytime there are any issues, including any service issues with the modem, modem upgrades,speed increases,etc.   We did look back on your account at the address above, and the address where you previously lived. We do show you did have our $3.95 wireless services for a time period at your previous address up until 7/31/2015 when you had it removed.   If we can help you on this in the future, please just let us know. If you prefer to purchase your own,that certainly willwork with our system. Sincerely
 Mediacom

We apologize for your experience with this Third party Vendor, After contacting the business & looking into the issue this was the information we recieved: We were trying to contact this customer for more than a month; we mailed the rebate form with the instructions to the service...

address,  but we never received the rebate form. We finally spoke to [redacted] on Nov [redacted] apologized for the delay and the frustration he experienced, and offered him an alternative instead, as the process is faster. See below the bank receipt: [redacted] 
[redacted] 
[redacted] 
[redacted] Please let us know if you are not in receipt of the check and we will be happy to follow up.  RegardsS Logan

Initial Business Response /* (1000, 5, 2016/07/28) */
Mike,
I have spoke to Mike Mann and he said that the maintenance crew was out there Tuesday and have found the issue and they are getting a crew out to find a permanent resolution to this problem.
I will see what I can do about getting you...

some credit on your account also.
I do apologize for the issues and the time it is taking to resolve.
Initial Consumer Rebuttal /* (3000, 7, 2016/07/28) */
(The consumer indicated he/she DID NOT accept the response from the business.)
As this has been a problem for as long as I have been a subscriber I will not accept Mediacom's response until I am convinced the issue has been resolved and my account has been credited.
Final Consumer Response /* (2000, 17, 2016/08/11) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you.
Final Business Response /* (4000, 15, 2016/08/11) */
I have given you two months credit in the amount of is $122.80 for the OTN issue and the fire damage. Tech also said it looks like the mainline issue has also been fixed.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
I have been on their automated trouble shooter countless times.  I have spoken to a Customer Service at some point, but they cannot do anything.  Furthermore there were additional outages this week and the automated response said they were aware of problems in my area and are trying to correct it.  Also, there are conversations on the various social media outlets about outages throughout Knoxville, where I live.  There is no possible way, except either incompetence or criminal negligence that Mediacom could not know of my troubles.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely,[redacted]

Account is disconnected.  Nothing I can do here.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here  again I say I did not agree to purchase any adult movies you had a mal function on your end  and I could have opened any movie at that time with out agreeing to purchase it   being you could see I opened those movies you should sure be able to see I did not hit the buy  square   yes you did refund one movie why???   cause this movie had not been paid for on my credit yet  so you dropped the charge agreeing that there was an error on your end being the other movies  had already been paid for by my credit card before we saw the charges you would not refund me I have always paid my bills on time and have never ordered any adult movies in my life  I was quite shocked when these movies played with out me agreeing to purchase them as I said before you can see I was just checking the system out as you can see I only opened the movie for a few minutes and then checked another movie only to find out they all opened up at this time I am afraid to watch any on demand channels as I may get billed for something I did not agree to purchase  I don't know how to make myself any more clear I am not trying to watch any thing for nothing all adult can be removed from my menu   I would like that please understand that I would not be typing this if I felt I was wrong as you can see this typing is a chore sorry for the poor job    
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

[redacted],I have sent your issue to the supervisor for your area and this is what he has emailed me back."I called Monday and left my contact information 2 times. I also called Tuesday. I have received no response. This customers modem displays no issues in cable edge other than the recent outages we...

have had."Cable edge is the spot we look and it tells us where there are issues if there are any.  According to that your internet should be working fine now.I do apologize for the issues you are/have been having if you are still having problems please call Ben and let him know so he can get it fixed for you..