Mediacom

I have reviewed the customer letter and attempted to locate the service account using the address supplied in Danville However, Mediacom does not service the Danville, Illinois area Therefor, I am unable to find any information regarding this customer nor this accountWithout more detailed information such as a service address or an account number, I cannot respond to the issues in the letter Thank you for the opportunity to respond

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]Excuse me?!?!?!?! I don't consider this matter closed and you are now shutting down just the way all of the others have as well the problem here is that YOU as the company don't understand that I was sold a product NOT UNDER ANY PRICE INCREASE EVER!!!!!!!!! and wham as usual the big multi billion dollar company does not keep there word on what the sales man said!!!! I agreed to what the sales man said NOT TO WHAT YOU WANT FIX MY SERVICE AND MY BILLING THIS IS THE WORST I HAVE EVER BEEN TREATED BY MEDIACOM I FEEL AS IF YOU ARE PICKING ON ME AT THIS POINT FIX THE BILLING ISSUE AND BRING IT TO WHAT IT WAS In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] And the [redacted] was very pushy to tell me to call account retention department This is not my fault that one of your employees miss informed me but now that I'm in the service I should get the price I was quoted I can't believe that it came to me to go to the Revdex.com to get some one to talk to me But again I was too my price was a set price it was not an inflating price as if that was the case we would of told him to get off the property as he was soliciting in a NO SOLICITING are of town The [redacted] was very short as she did not have time for me and when I continued to address my concern she kept saying call the retention department Ok so if she "answered" my complaint why did it take Months for her to call me Even tho I have put several requests in for her to call VERY UNPROFESSIONAL This is no way to treat a customer Now I see why every one is switching to a new provider in town This problem NEEDS to be rectified as I still have my original contract and that is exactly what it says Again it's not my fault I was FALSLY sold services by Mediacom In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 10, 2016/10/19) */ I have reviewed the customer letter and the account and I have learned that our managers called the customer back and have resolved all concerns and questions related to price and service Thank you for the opportunity to respondI consider this matter closed

The customers IP address is blocked and flagged for SPAMWe have no control over thisThere are many organizations dedicated to the prevention of the spread of malicious softwareThese companies provide businesses a list of suspected IP addresses that have been known to spread spam or malware using e-mailThese lists are called RBL (Real-time Blackhole List) and once an IP address appears on an RBL most likely the user will not be able to send an e-mail to anyone that has purchased the RBL listThree important steps must take place before a user is removed from the list:The infected computer(s) must have all malware and spyware removedOnce the PC has been cleaned, most companies will remove the customer from the block list in 24-hoursIf the user updates their settings to secure SSL, in some cases this will expedite the unblock processThe customer can log in and use their Mediacom Webmail service during this process to send an e-mailThank you

***,There is not a receipt I can send you but I will send you out a letter stating that equipment is returned and that bill is pd in full I see that you made the payment on and the billing already went out with collections It takes 24hrs to update when equipment is removed and payment is received.But as I said I will send you a letter stating that you bill is paid in full and that your equipment has been returned

So you want the internet modem rental and the hsd line Correct

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

[redacted] , transferred service in October 2016, unfortunately due to non payment, the account was sent to collections [redacted] later received a final statement and paid the balanceAs a goodwill gesture Mediacom waived a $charge for non returned equipmentCustomer was agreeable to the resolutionRegardsS L***Mediacom

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have both an email with the process number and also I can take a photo of my bank statement that also have a process numberBoth have the payments as the first and the second.I can get you those numbers and see if that will help my cause in this case In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

[redacted] , Your address is not serviceable I am unsure of the reason but they are saying it is not serviceable If it does become serviceable they will let you knowI do apologize for the issues that you have been having

Rachel, I will need an old account number for you I need a way to bring up your address I will get the phone call pulled to see what was agreed to Thank you [redacted] QA

Roman # mso-style-textfill-fill- #1F4E79;mso-style-textfill-fill-theme>I had our Tier department look into this, from our records, It looks like the phone stopped working in August, due to account issuesDue to the time frame of the issue and length of time it was unresolved, the disconnect order for the phone completed in our data systemThis effectively removed the phone after days from our authorization software This issue has been resolved and an active phone has been reestablished, we have placed a test call todayAdditional credit has also been provided to your account I apologize for any inconvenience regarding the DCT boxes and do see they have been shipped out to you free of charge Estimated delivery Please contact us on [redacted] *** if you have any questions Regards S Logan / [redacted] Style Definitions */

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I do not pay for modem (I use my own) or HSDJust internet GB (29.85) and (extra speed and data)thanks for making appropriate changes In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Initial Business Response / [redacted] (1000, 19, 2015/07/13) */ Thank you for your letter regarding our consumerI have reviewed the account and I have learned that for some reason, the customer has not paid the entire amount billed for a billing cycle in several months, resulting in a late fee each month If the customer would pay the billed amount in full, he could avoid a monthly late charge added to the ledgerIn addition, there is no such thing as a "miss printed" billing for our customersThe national vendor used for our billing is linked into the service history for each account and uses the dates of active service and any associated codes for billingThe customers are billed a month in advance for service yet do have a "grace period" before late fees will apply Agents who work in local offices can assist our customer face to face with bill questionsIn addition to that option, customers can access their entire billing history online at their convenience Recently, this consumer has had our technicians out to the house to fix issues which he called in to reportMost recently, a trip charge was added to the ledger because the issue was not Mediacom service but the customer owned equipmentThe customer understands that his older style modem is not working with the higher faster service he now has in the home If the customer would like to use a new Mediacom modem, he may request that anytime at his convenienceThank you for the opportunity to respondI hope this information has been useful.::

Looks like [redacted] was working with you on 10/19/17.I just want to make sure that you are up and going and then I will talk to [redacted] and see what we are to give you credit on

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] [redacted] , [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I have been on their automated trouble shooter countless times I have spoken to a Customer Service at some point, but they cannot do anything Furthermore there were additional outages this week and the automated response said they were aware of problems in my area and are trying to correct it Also, there are conversations on the various social media outlets about outages throughout Knoxville, where I live There is no possible way, except either incompetence or criminal negligence that Mediacom could not know of my troubles In order for the Revdex.com to appropriately process your response, you MUST answer the question above.Sincerely, [redacted]

On December **, a credit was applied to the [redacted] 's Mediacom account for the installation fee I regret to inform that we are not able to retreive the offers for the previous services that were on the account once the [redacted] 's authorized them to be removed The rate for the prime High Speed Data that the [redacted] 's have subscribed to is as they have been quoted At this time I will consider this complaint closed Kind regards,Randy P***

We apologize for your experience with this Third party Vendor, After contacting the business & looking into the issue this was the information we recieved: We were trying to contact this customer for more than a month; we mailed the rebate form with the instructions to the service address, but we never received the rebate formWe finally spoke to [redacted] on Nov *** apologized for the delay and the frustration he experienced, and offered him an alternative instead, as the process is fasterSee below the bank receipt: [redacted] [redacted] [redacted] *** [redacted] Please let us know if you are not in receipt of the check and we will be happy to follow up RegardsS Logan