Mediacom

We have researched and found this modem was returned and the credit was applied to the account on 12/*/2014. We have also credited the balance left on the account for this month to get the account back to even.Sorry for any inconvenience.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received no correspondence from...

Mediacom.  No attempted calls or emails...
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

The [redacted] of the contracting company has met with [redacted] on several occasions. The  home[redacted] is stating that we did damage that can be visibly and clearly seen on a [redacted] street view shot from 2009, that is roughly 6 years ago that shows the same crack he is trying to accuse them of...

doing just 1 month prior to his complaint date. They are still discussing but might be heading to an insurance claim to see if the insurance company wants to fight it or pay out for it.

I will contact this customer on Monday, 9/7/2015. This issue has already been repaired.

I have put the job in for 10-**-16. Schedule Time is between 1 and 5 told them to make the last call of the day if possible.  I do not show any nights or weekend opening and it goes into November.I will have them call the number ###-###-#### before they come to your home.  They...

may also try to call and move the trouble call up.

The watch option is available to the premiums you subscribe to.  PPV is different because of the content on adult movies. The only way you can watch is if you purchase it.The charges stay as they are now.  Like I said before there was one that was credited to you but cannot credit anymore.

Equipment has been removed

Review: I have been assessed internet modem charges without my authorization or knowledge. When I had a complication with the billing, a rep called me and corrected the issue and was made aware that I had an internet modem and now they are charging me a rental fee wrongly. I called Monday to correct the issue and notify them of no service due to an outage and the rep stated that he couldnt help me with that, that I had to call back and speak with a different team. Why do I have to jump through hoops when I have a billing issue with Mediacom? Everytime!Desired Settlement: I would like the credit to my account for all the charges for the internet modem and an assurance that it will not happen again. Also I want to ensure that my account is credited for the service interruption that occured on monday.

Business

Response:

Mediacom is sorry for the charge for the modem. I can see the customer owns their modem. The charge has been taken off and credit back to when it did get added on 12-**-13. Credit of $40.00 has been applied to the customer’s account.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I need to know that the fee will not be charged going forward and why it was charged in the first place. I also need to know that a credit was made to my account for service interuption on July **, 2014, which you did not even acknowlege or address in your initial response. Lastly, why am I unable to have customer serve process a billing issue? This should not be an issue at all. I have to call in multiple times to get anything done and this type of complaint through a regulatory office is the only way to get any response from you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

I have credited the customer’s account for the outage occuring 7-** and 7-** for the amount of $2.57.

I am unsure why we began charging for the modem it looks to me it was a system error when the cable was removed from the account. We apoligize for the inconvenience this error has caused and the time delay in resolution.

The customer will see the credit for the modem and the outage on the next billing statement.

The modem will not charge on the account after this unless the customer rents one from Mediacom.

Review: Billing is inconsistent, service is inconsistent, and information given is inconsistent. Now I'm paying more than I agreed. I signed up June ** for 15 megabytes of internet and a phone line for $49.99. After set up and my payment, I was contacted and told that I was given the wrong equipment and set up a day for Mediacom to come out with the correct equipment. I set it up for the Saturday following my conversation from 8am-12pm. They never showed up. I contacted them asking why and was told there was a misunderstanding. I was later contacted and asked if I wanted to sign up for a phone line, which I thought I already had. When I asked, the woman I spoke with told me that as of July ** my account had been changed to 150 megabytes of internet with no phone line for $99.99 and she actually made the comment that "They had probably done that so I would call for a better deal". She then told me that the original person I signed up with had given the wrong information/prices. I was offered several other packages. I explained to the woman that I just wanted internet and wanted to pay no more than $50, so she switched me to a deal they had going on for 15 megabytes of internet for $49.99 and no phone line. A few weeks later I received a bill for $190. I called again, and they explained that "there was a mix up" and the woman I had spoken with had given me the wrong information about my bill. I was told that I would have to pay $153 to get things straightened out. I paid this and was told several times by the man I spoke with that, my account was now at a zero balance and I would not owe anything else until my normal October bill which would be around $53 with all the taxes. I have now received a bill for $105, when I called yet again I was told that I "had been given the wrong information" and in order to keep my account from getting shut off I would have to pay the $105. I have yet to receive a bill for my "normal" monthly amount and I have yet to be told what is going on and why they keep giving my different/wrong information and why I owe more than I am supposed to. I am afraid this will continue and I will be billed/paying random amounts each month just to keep my internet going.Desired Settlement: I would like a refund of all money I have paid to Mediacom and I will be closing my account and taking my business elsewhere.

Review: A few weeks ago I called Mediacom to let them know that we moved and that pur new location did not have access to their services. I specifically asked since I wasn't really breaking the contract by choice, just that our new area was to rural for their services, if we would be charged the early termination fee and the gal said no. They record their calls, so when I saw this charge on my bill I called back and told them to pull that phonecall and they wouldn't. Instead they offered to take off half of it, but only if I paid the remainder of my bill right at that moment. I just paid rent, So I am not in any financial position to pay it all right at this moment. Needless to say their personnel are telling customers wrong information and then not holding up to what they say, and they kbow it because they wouldnt pull the phonecall as proof.Desired Settlement: To have my EFT removed so I can pay the rest of my bill and be done with them forever!

Business

Response:

Rachel,

I will need an old account number for you. I need a way to bring up your address. I will get the phone call pulled to see what was agreed to.

Thank you

QA

I have not received services that are charged every month phone and Internet is only on a few minutes a day every day tech support doesn't know how to fix it and neither does customer service also they placed a special code on their digital cable and are charging me for a decoder box why am I having to pay for this decoder box for services that I am already paying for and yes I have all new smart tvs I'm very frustrated in [redacted]

Review: I paid approximately 129.00 up front on October [redacted], 2013 to a technician who installed cable, internet, and phone service to my address. Within a week my service was not working on a regular basis, practically every day to some degree. Three times techs were scheduled to my address and none were able to resolve the problem. They are scheduled to come on October **(tomorrow morning) to try to give me a strong signal that will provide me with constant phone and internet service. Supervisors have been involved, including [redacted], [redacted] in customer service in the Chilicothe, Missouri office, and [redacted]. I've been told by a technician who has worked for Mediacom for at least 2 years that my area has had problems as long as he has been with the company. He says it's gotten worse in the past three weeks and that it's a maintenance issue and techs are helpless in the matter. He stated that workers are being called in from another city to work on the problem as Jefferson City doesn't have enough maintenance workers. There is no time frame on when this work will be completed, and I have been losing service at least once per day, mainly during business hours when I expect important phone calls. I'm fed up with Mediacom and may file an additional complaint with the FCC.Desired Settlement: Not only am I requesting 129.00 that I provided to the service man, like customer service promised, I'm requesting that it be issued immediately instead of the 4-6 weeks that I was told it would take. In addition, I'm requesting another 100.00 for pain and suffering as a result of loss of use of my line, missed calls, not having the use of my line should I need emergency medical help, and the loss of minutes on my cell phone that I was forced to use when the line was down.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: On the date of 09/**/2014 I paid $2,968.10 to a Credit Coll. On 09/**/2014 I called to have new service since I came home from overseas. The company Sent me a check in the amount of $1,060.00 and one of $300 and change. leaving a credit over $1,500 dollars on my account. I have now gotten word of my final deployment and requested for a check in the amount of $500.00 to be sent to me.

Now im getting a call saying that on 08/**/2014 a payment of $1,729.10 was made by a check to mediacom.

Speaking here I wasn't home 08/**/2014 to make a payment nor why would I being overseas.Desired Settlement: I want half year free service and my money refunded to me in full asap.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted]. Mediacom has taken over 3500 out of my bank account and has turned on and off and back on a few times and showing a balance on my account when I have paid it in full for 1 year!

Sincerely,

Review: For the past three years I have been a customer of mediacom for internet service. I have had numerous problems with the service and have had numerous technicians out to the house and the problem always returns (service cuts out). This last time 3/*/2016 we were told that a tech would be at our house on 3/*/2016 between the hours of 8a.m. and noon. I called mediacom at 11:45a.m. to see where the tech was and was told that the appointment was not until the [redacted]. I had to get multiple supervisors involved then finally was told that a tech would be out the next day 3/*/2016. Low and behold 9:16a.m. arrives and mediacom calls me to say that the tech needs to reschedule. After speaking with numerous people from mediacom, not a single one was actually helpful, I still dont have an appointment for a tech and still have the issue with service cutting in and out. I tried to get their corporate phone number and after bieng told repeatedly that the didn't have the number available I finally found a number, but it just goes to a voicemail suppossedly for mediacom corporate offices but there is no name associated with the voicemail. As a result of the constant run around and headaches with their service I am trying to get a decent compensation and all that they are willing to give me is a measly 20 dollar credit and 5 dollars off a month. I feel that we have been lied to by this company as a result of bieng told that a tech would be out twice and never showed up, plus bieng given the run around when trying to get the situation corrected.Desired Settlement: I would like the company to zero out the bill and provide two months of free internet since this has been an ongoing problem for the entire time that I have been with them, 3 years.

Business

Response:

I have reviewed the customer letter and account and I have learned that Mediacom has an office right in the small town of Elburn Illinois. Our customers can come into that office during business hours for direct personal assistance with account questions and also to change or return equipment if needed. The service on accounts will interrupt with equipment going on stand by if billing falls behind and customers are advised of this situation. Mediacom works hard to resolve all customer service issues and certainly that was the case here. Regrettably, this customer decided to cancel Mediacom service. The ledger does not include any charges for unreturned equipment. Any balance remaining on the account would be for services provided. It would be best to pay any balance that remains as soon as possible to avoid further charges. I do hope this information has been useful.

Review: I have been having trouble with slow internet provided by mediacom cable for months... When I call, I am told that they will send a tech. The tech ([redacted]) comes out and tells me there is a problem but he does not know how to fix it. And I am left calling mediacom again, and tech comes out again.. this has happened at least 7 times now.. I have either missed work or left early to meet the tech because they only do monday- friday.. 100s of dollars missed out on.. then finally i'm able to get a tech out on a sunday 8-8:30... so at 9 I call mediacom and am told he is on another call and will be over in 10 mins... Then at 10 I call and am told the same thing, then at 12 I called and am told i'm sorry we dont service your area on the weekends and am asked to once agian take off work to be here for the tech monday... so why was I lied too..Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would like to have my hourly wages credited to my bill for the time I have taken off of work for a tech to come out and now fix my problem. I would also like my bill to be prorated for the months of march april may june and july cuz I was not given the services I have paid for.. I know I can't have my sunday back but I would like a tech other then [redacted] to come and fix my internet on a weekend

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,

Review: I am a current Mediacom internet & phone customer and am hopefully moving. I work from home and require broadband or DSL internet service. On 7/* I called Mediacom to inquire about service at my potential new address. I was told by [redacted] that the address did not appear serviceable but the address next door was, all of which I already knew. She submitted a serviceability ticket (#[redacted]) and advised it could take up to 7 days for the results and someone may or may not call me back. I did not hear back so on Tuesday, 7/** I called Mediacom and spoke with [redacted]. She said that no one has been to check the address yet as a tech was not scheduled to go, but will schedule an appointment for Weds 7/** between 1-5p and to call back Thurs 7/** to check the results. I called back today, Thurs 7/** and spoke with [redacted]. [redacted] said no one has been to the address yet but someone will be going between 8-12p on Fri 7/**. She could not tell my why no one had yet been out to check the serviceability. I called back and spoke to [redacted] who verified someone would be out to check by noon tomorrow, Fri 7/** and provided a job number (#[redacted]). It has now been 10 days since my initial phone call to check on service at my potential new address and I still do not have an answer. If Mediacom cannot service the address, fine, I just need to know as my potential new landlord cannot continue to keep holding this home because of Mediacom's delay in providing an answer. I would like to continue to be a customer but I don't understand why they cannot get a tech out there to check the address when they say they will. This is beyond frustrating and makes me feel like Mediacom could care less whether I continue my business relationship with them. I have faithfully paid my bill on time or early every month the past 4 years. I would appreciate some help!Desired Settlement: DesiredSettlementID: Other (requires explanation) For Mediacom to check the serviceabily at the potential new address when they say they will. This *needs* to be done before July **th. If it does not happen before then, the landlord will not continue to hold it and having to give up this home because Mediacom cannot get someone out there to check on the address since 7/* would be ridiculous.

Review: Early in September 2014 I found a utilities crew working for Mediacom cable trespassing on my front yard ([redacted])In checking with the City of [redacted] I was told that utilities companies have a right of easement including the first 10 feet from the curve[redacted] construction Supervisor for Media com contacted me saying the easement was actually 30 feet from the curve but not to worry because their crew would leave everything the way it was. He later send me 2 maps of the area that were supposed to corroborate his assertion but they do notOn September **, 2014 I sent an email to [redacted] indicating that my lawn and driveway were damaged and I had pictorial documentation of the damage[redacted] project coordinator, communication data link a subcontractor of Mediacom came to my home shortly thereafter indicating that all damages were going to be repaired He later came with some sod to patch up the lawn indicating that he would bring a concrete expert to repair the driveway at a later timeA week after he came with such expert who indicated the repair in the way [redacted] had planned would not work and more extensive repair was neededOn September **, 2014 I sent an email to [redacted] and [redacted] indicating that more than a month had passed and no repairs were occurring and winter was closingAfter continued silence from both [redacted] and [redacted] I resend the previous email (October *, 2014) as a reminder of the unfinished repairsTwo days after [redacted] called to indicate that the claim had been denied because he had found a [redacted] earth street view showing that the driveway was in the present state in August 2009. He effectively called me a liarI told [redacted] that we had bought the house on July 2013 and I had pictures dating May 2013 (when I was considering buying the house) showing the parkway in perfect conditionOn October **,2014 The company [redacted] came to winterize my sprinkler systemDesired Settlement: The complete landscape in front of my house including sprinkler system, the invisible dog fence and driveway needs to be replaced to a perfect state. A written apology from [redacted] and [redacted] is also necessary.

Business

Response:

The [redacted] of the contracting company has met with [redacted] on several occasions. The home[redacted] is stating that we did damage that can be visibly and clearly seen on a [redacted] street view shot from 2009, that is roughly 6 years ago that shows the same crack he is trying to accuse them of doing just 1 month prior to his complaint date. They are still discussing but might be heading to an insurance claim to see if the insurance company wants to fight it or pay out for it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The message from business is false. First, [redacted], who claims to be the [redacted] of Communication Data Link called me on the phone indicating that up to the Revdex.com claim against Mediacom he was unaware of any problem and that his employee [redacted] had not informed him of the situation. Secondly, he has met with me only once (Nov [redacted] 2014) at which time he was shown the pictures taken before I purchased the house (July 2013) which clearly show no damage to the parkway. I also showed him estimates on concrete repair and repair of the irrigation system secured from independent contractors. He asked me to hand over the complete file so he could discuss it with Mediacom on Nov *. He also indicated the independent contractors were overestimating the cost of the repair and that his company could do it for a fraction of that cost.I stated that given the previous lies of [redacted] who claimed that a [redacted] earth picture from 2009 showed the damage was present since then, I was reluctant to surrender my evidence and I would consult with my lawyer on the best way to make this file available to him. [redacted] informed me that he was meeting with [redacted] (from Mediacom) on Nov * and he would get back to me. He has not called or returned to my house since Nov *. I am concerned that [redacted] may try to perform makeshift repairs with substandard materials and quality just to get Mediacom out of the problem.So far Mediacom and its subcontractor Communication Data Link have not resolve the issue they caused and we already had the first snow. They are purposely delaying the resolution of this claim.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Attached is is a [redacted] street view from 2009 that shows the same crack that [redacted] is referring to. We did not cause the damage he is alleging to. He also states that we hit his 1" irrigation line under the driveway yet he never saw any additional water coming thru the crack in his driveway or running water anywhere. A broken 1" line would have running water to a point of it being noticed. When asked for his documentation on the alleging damages we caused he would not give them to [redacted] and would need to talk with his attorney first. The sod damage was replaced. We have resolved this issue to the state it was prior to the utility work. This is resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[I instructed my lawyer, [redacted], to deliver to [redacted] pictorial documentation on high resolution and original pictures which

prove beyond any doubt that, when I was considering buying the house in May 2013

there was not such damage. This was

delivered by mail to [redacted] on Nov **, 2014.

Similarly, the same quality photos show that after the activities of [redacted]’s company significant unleveling occurred in the driveway (Oct 2014) and

pressure-testing of the irrigation system by an independent contractor revealed

a fracture in the irrigation line under the driveway.

As opposed to the poor satellite image that [redacted]

provided, these pictures were taken at ground level with suitable

illumination. The shadow pattern in [redacted]’s picture also demonstrates that this one picture was taken with the sun

setting on the west and presents a distorted view of the driveway.

We are certain that any imaging expert will detect this flaw

and a jury will dismiss [redacted]’s so called proof. In any case, the pictures provided by [redacted]

to [redacted] also demonstrate that the problem with the driveway was not there

on May **, 2013 but occurred only after [redacted]’s activities on behalf of

Mediacom had taken place.

So far, we have tried to appeal to [redacted]’s integrity to

right the wrong that his company caused.

However, If [redacted] persists in denying this rightful claim we will

have no choice but to file a law suit against his company and against Mediacom. We will also make this information available

to the public so citizens of [redacted] know what kind of companies

Mediacom and Communication datalink are.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I called in December to inquire about cancelling service/forwarding my email, as we were moving. The agent told me that they don't forward email and that when I was ready to cancel service, to call back, the service would be cancelled as of the date I called, and I would be credited the pro-rated balance on the account (of the $47.42/month I pay). I called on 1/*/15 to cancel service. On 1/*/15, they charged my credit card another $47.42 instead of refunding me the prorated balance used up to 1/*/15. I called again and was told that I would get a call back w/in 24-48 hours...no response. I called again; this time I received a $50.80 credit on my credit card statement. I explained to the agent that this wasn't correct, that I should have received in excess of $60 back, as the prorated portion dated back to 1/*/15. The agent understood and told me that they would escalate the issue to a specialist and call me back w/in 24 hours. No response again. I called back again today. This agent told me sorry, the individuals I previously spoke with in December, January, and February should have told me that there was a 7-day delay in cancellation. If that were the case, then the agents I spoke with in December and January should have informed me of that, which neither did.Desired Settlement: I would like the money owed to me.

Business

Response:

There is a 7 day disconnect notice statement on all statements sent out. You called in on the [redacted] and we took bill out 7 days to the [redacted]. Your billing is correct

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

As clearly stated in my initial complaint, the agent I spoke with on the phone in December told me that when I was ready to cancel service, to call back, and that the service would be cancelled as of the date I called. That was a blatant lie, as my service wasn't cancelled that day, but instead a week later.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Each one of your bills states this.Save time, paper and postage by paying

your Mediacom bill online directly from your

checking account and by signing up for

an electronic statement. Please visit

[redacted] for additional

details. A copy of this bill is needed to register.

Mediacom requires a minimum

of 7 days advanced notification to terminate service and

arrange for the return of all

equipment. Failure to return our equipment will result in the

following charges:

Non-addressable converter up to $125.00; addressable converter up to

$300.00; modem up to $139.99; digital converter

up to $500.00; remote control up to $85.00.

Except the last billing statements says:

We are sorry to have lost you as a

customer. Please remit your final payment today to avoid

affecting your credit. We look forward

to the opportunity to serve you again.

Save time, paper and postage by paying

your Mediacom bill online directly from your

checking account and by signing up for

an electronic statement. Please visit

[redacted] for additional

details. A copy of this bill is needed to register.

WGN America will move from Local Plus

TV (78) to Family TV (78 ) on or about 4/**/15.

WGN America HD will only be available using a Mediacom HD

converter.The 7day disconnect notice is on all statements. If you would like a copy of your statements I can print and send them to you. There is a $29.00 charge for this. If you would like a copy of them I can send them to you but there is a $29.00 charge to do this.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

This company continues to dodge the fact that I was told by the company customer service agent in December that service would be cancelled the day I called in to cancel said service. Further, the follow-up calls I made to customer service (after they continued charging my credit card the monthly fees AFTER cancelling service) yielded not ONE agent aware of this until the 5th time I had to call into customer service about this issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Billing statement is different monthly. When called to question, always answer that promotion has ended even when not currently in promotion.

Account #[redacted]. I have been a long time Mediacom customer with numerous complaints of poor service, poor reception, and poor repairs. Must contact company on a regular basis for explaination of billing differences. Each time, it is said that my promotion has ended. About 3 months ago, I was informed I was no longer under a promotion and thus my bill increased $50. This month it increased another $30 and I was told that my promotion ended- a promotion that I was told I am not getting months ago. It is extremely poor customer service and a waste of my time monthly.Desired Settlement: I would like to discuss options for achieving a monthly charge that remains constant. A charge that is competitive and does not change quarterly.

Business

Response:

Tried making customer contact and was unable to reach customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have received no correspondence from Mediacom. No attempted calls or emails...

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My phone and internet service is constantly experiencing outages. Recently at a rate of 1-2 Times a week and when I call to get fixed I am told it will take days for a tech to come out or the send a signal to reset my modem and then a $1.99 charge shows up for each reset on my bill without being told this will happen. When asked if my modem could be bad and swapped out they will never allow it. I pay a lot of money for unreliable service and am never given credit like am told for the outages. I have made several calls and sent several emails requesting help to resolve and not gotten response or been told its working now so what's the problem or told I use my service too much. Just to have an outage a couple days later. Basically I am to pay for a service I am not supposed to use.

Account_Number: [redacted]Desired Settlement: DesiredSettlementID: Other (requires explanation)

Modem issue resolved and refunded all fees for signals sent over last 6 months.

Consumer

Response:

At this time, I have not been contacted by Mediacom regarding complaint ID [redacted].

Sincerely,