Megabus.com

I usually love the Megabus, but was really disappointed in my most recent experience. My bus from Washington D.C. was scheduled to leave at 4:10pm. Around 4:30pm, Megabus staff came down the line letting people know that the bus was 20 minutes late - no further explanation was given. However, the bus did not show up for another 40 minutes, meaning it was exactly an hour late total. There was no explanation or apology given. I was frustrated by the lack of communication and the tardiness of the bus.

Complaint: [redacted]
I am rejecting this response because: I called the number given several times,,lost and found,,I left my information twice,,no call back and no one answers the number only a recording,,,typical for these people
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
I had numerous persons in my group that sent complaint letters and the complaints were ignored until the Revdex.com became involved. The [redacted] profile for Megabus, Megabus.com documents the numerous complaints that people report that are continuously ignored.  It is documented that the bus drivers are rude/unprofessional and they are known to drive off and leave passengers stranded.  
Megabus sends these same automated messages and it does not display to me a sincere response from such a large company because they say that someone will follow up and they never do which is proven according to dissatisfied customers on [redacted]. A person received the same response that Megagus recently sent me and they later went back on [redacted] because Megabus never followed up as promised.
Due to the sensitivity of my complaint, I would like a refund for the return trip for all parties in my group and I would appreciate a phone call instead of an impersonal automated response.  I feel that the automated responses are only sent to hush the customer and their intent is to never follow up.  So, again, I am not accepting the automated email they sent.
Regards,
[redacted]

I have been a customer of SD Bullion for almost 2 years and have found the products and service to truly exemplary. They have earned my trust, confidence and continued business.

Excellent service. Thank you SD Bullion. [redacted]

In the last 12 months I have purchased bullion from SD Bullion eight times. Each and every time I was completely satisfied with the transaction. They ship immediately upon receipt of payment, the product is very securely and discretely packaged. No one beats their prices. What more could anyone ask. Kudos to the Silver Doctor, may you stay in business a long time.

Complaint: [redacted]
I am rejecting this response because:
Please take into consideration the reason why we, the party of four (4) missed our July 16, 2016 at 6:30AM bus heading from Philadelphia, Pa to New York. It was a situation beyond our control: our connecting train broke down. Also consider that the only offer your customer services workers gave us as a solution, was to take the 1:20PM bus which arrives at New York at 3:30PM, it was simply not feasible if we were scheduled to take the Megabus returning from New York at 4:05PM. You are a company that is taking a big chunk of the transportation market. You are treating the customs with such kind of disrespect that is disgusting. Even more when you get to hear, over the phone, the laughs of other customer services representatives in the background who possibly laugh at us because they know that customers that phone call your company to claim any king of refund, credit, or reconsideration from your company, enter into a lost cause because your policies does take into consideration situations that are beyond control. Definitely it appears that your company does not value our business. It appears too all of us, that are and have considered to be ripped off by you, that your company is just about the money. I am not asking for you to reconsider the giving me back the $104 dollars as the only solution. I have request that, if that is not possible, please issue a credit so we get what I paid for and we did not get: good service. You took our money, you have not provided the service and it is not fair that you continue doing that, not just to me, but to many orders that have requested reconsideration that have complained because they have found themselves in a similar situation.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
No solution to the issue at hand has been suggested or implemented. The business has failed on their obligations, and have not put worth any effort into resolving the matter.  
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
this company run by criminals- they have world pay charge my card they paid me back $1- so how did they do that- the company failed- they are a fraud and a scam- they advertised ticket for travel and I paid 1 month in advance- last week they canceled 5 of my perpaid trips but refused to refund booking fee- they cancelled all reservations to travel - their written poilcy is to let customer travel same trip ifit is given  immediately before or after cancelled one- which all 5 have- so they did cancel making me have to pay twice for same ticket plus an additonal booking fee-- thsi s criminal and outrageous and an unauthorized  charge on my credit card-= they ddi not answer the complaint but avode with baloney false excuse- law enforcement needs to know- unauthorized stealing of crdit car use of customers- they were not authorized to charge my card for nothing scam and fraud
Regards,
[redacted]

The transaction was smooth and quick. From the day I placed my order and sent my check to the day I received my order was only 1 week!

Complaint: [redacted]
I am rejecting this response because:I would like to have this case re-opened. I made the mistake of accepting to respond to the request for the reservation number. No solution has been provided. Please let me know if you need any additional information from me.Thank you,[redacted]
Regards,
[redacted]

THEY HAVE BEEN GREAT TO WORK WITH! They helped me buy silver coins with my visa gift card and that was great! Thank you SD Bullion.

I do apologize about the inconveniences you have experienced. Please be advised megabus.com is not at fault for you not reading our terms and conditions and agreeing to them. Megabus.com must follow all procedures and we are unable to honor your request of a refund.

The client's reservation were booked as complimentary tickets therefore the tickets have no value. We advised the client a refund is not possible due to no value and she was offered 2 one way tickets for future travel.

I've bought silver and gold from other major dealers and this was my first purchase from SD Bullion. They provided excellent service on all fronts. The website, shopping basket and check out terms are clear and easy to use. Communications were excellent. They packed and shipped my order the same day they received my wire payment, and immediately provided me with a tracking number. What you see is what you get with SD, at very competitive prices.

This company is excellent to deal with. Excellent products, excellent communication, excellent service. Five star!

SD Bullion has been a very trustworthy company for my bullion needs. I find it a pleasant experience ordering from their diverse product line. And I never had a long wait for the product to arrive. I am also satisfied with the long term food storage products they have to offer. I also enjoy reading the daily blog they produce. It is one of my go to sites for information. I would have no problem recommending them to others.

They do what they say what they will do....in a professional manner. Packaging is discrete and nicely done. Apleasure to do business with.

Complaint: [redacted]
I am rejecting this response because:
As of this date the business has not followed thru as promised
Regards,
[redacted]

I have been a Police Officer for over 20 years and recently retired Chief of Police.
My experience with SD Bullion has ALWAYS been professional and always receive prompt delivery.
There product quality is amongst the best.
I strongly and PROFESSIONALY recommend SD Bullion.