Megabus.com

By way of background, I have traveled roundtrip to Cincinnati from Cleveland on Megabus several times over the past few years. Each time the trip was enjoyable, relaxing, and a very positive experience. All that changed yesterday on my return trip.
I traveled yesterday, April 19, 2015 from Cincinnati to Cleveland on the 6:00pm departure. What a horrible bus ride!!!!
We departed Cincinnati about 6:30pm, about 30 minutes late. I understand issues come up, traffic, accidents, refill of fuel, etc. that can delay a trip. While departing late was not ideal, I accepted it.
My issue comes with the driver. The trip from Cincinnati to Cleveland usually takes 4.5-5 hours, with a single stop in Columbus to pick up passengers. After making the Columbus stop we drove another 15-20 minutes before the driver stopped at a gas station where he said "we're gonna be here for a while, so you may want to get a coke and a bite to eat." It was a 30+ minute break that was not needed nor scheduled.
As bad as that was, the drive got worse. He decided to pull off in Medina, Oh (about 45 minutes south of Cleveland) to fill up on gas. After he got off Interstate 71 in Medina, he changed his mind, and got back on I-71. Not sure why he changed his mind, but the detour was unnecessary.
15 minutes later, he got off at state route 82 in Strongsville to get more gas. He pulled into a BP station, but then changed his mind and went to a Sheets deep in Strongsville, almost in Olmsted Falls! This gas detour added at least 25-30 minutes to the trip; again, totally unnecessary, especially after stopping 30 minutes just an hour earlier where he had plenty of time/opportunity to fill up then.
Once we got back on I-71 for the final leg of the trip (about 30 minutes to downtown Cleveland), he decided to take a detour over to I-77 and take that route into Cleveland instead! This round-about-way added another 20-30 minutes to the trip,,, absolutely unnecessary!!!!
Nearly everyone else on the bus was getting equally upset. Some had been on the bus all day, starting their day in Atlanta. These passengers were held hostage by a callous an uncaring driver who, for whatever reason, acted in a bizarre fashion with little or no care or compassion for his customers.
This trip should have been easy, simple, and enjoyable. I anticipated arriving to Cleveland shortly before 11pm; instead, I didn't get to the bus terminal until 12:15am.

My sincere apologies for this issue. I will ensure that management reviews this matter and takes corrective action to prevent this from happening again. Please accept 1 round trip complimentary ticket for future use. To redeem this ticket call [redacted] when you are prepared to use this ticket....

Make sure to mention that your ticket is refernced on account [redacted] This ticket is valid for one year.

I am very sorry that you were unable to travel due to your hospitalization.To provide you with a refund we would need a doctors note or a copy of your discharge papers that advises date you were admitted and dischargeOr at least your discharge papers.Once we received these documents we will gladly...

refund your monies.You may fax them to [redacted] or respond and send them with your response back to us through the Revdex.com.Hope our feeling better.Megabus.

[redacted] was refunded $32.00. Please allow 3 to 5 business days for the amount to credit to account. In order for us to reimburse for the [redacted] a receipt will need to be submitted.

Excellent Customer service with very knowledgeable staff. I have been a metals buyer for 30 years. SD Bullion has exceeded any previous experiences with other bullion dealers. Easy to navigate website and great tracking information but most importantly, super fast secure deljvery.

Have been ordering from them on a regular basis for years. Always had great service and its been easy to communicate with the company by mail, email, and phone. Never had a single problem with any order. Two thumbs up

Complaint: [redacted]
I am rejecting this response because:Sorry to bother you but I have no received a...

payment yet from Megabus. I was wondering if you received an email from them or something.
Regards,
[redacted]

Best in the State of Michigan!

On August 14th a notation was made on the client's account they were sending the receipts for the tow fee. In order for us to assist with this matter we will need the receipts faxed to [redacted]

Complaint: [redacted]
I am rejecting this response because:
We spoke on Monday in reference to my case with Megabus.  And I am responding in regards to our conversation.  Thank you for speaking with me in regard to my case.
I want to inform  you that Megabus has not fulfilled the agreed upon solution.  And has not and will not respond to address resolution. 
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:My trip was cancelled more than three hours before departure not after the departure.
Regards,
[redacted]

Client was notified by email of the time change to his trip from 6:15 AM to 6:00 AM. The client was not charged for the rescheduled ticket fr $15.00 it was booked as a complimentary ticket. We apologized to the client for the inconvenience.

Complaint: [redacted]
I am rejecting this response because:Will there some proof a bus leaving? Only one bus showed up to that curb that was unmarked and headed to [redacted]. I was there way in advance and I know exactly what I saw as well as the 3 other people in my vehicle. There is absolutely no way all 4 of us did not see the bus while sitting by the bus stop. Also we called the Customer Service and they told me that the bus was on the way and to wait until it showed up...and I called 20-30 minutes after the supposed departure time. I will not stop at the Revdex.com because there is a lack of communication which leads to people like myself who depends on these services but are being robbed of our money. I haven't recieved ANY proof of anything that Mega Bus has claimed, which only boils down to someone saying anything to get Megabus off the line which is completely and utterly unprofessional. I will make sure that all people know that there is a high possibility that their bus may not arrive and they will not get a refund even though they were NOT notified that the bus was not on the way. The company does not want to be held accountable and thanks to this company someone almost lost their job the next day due to the bus not arriving. 
Regards,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: I read your response and it's not clear. I tried to reschedule and was told that I couldn't because it was not the original travel day. The issue I have is you are not following common practice. If a million people brought tickets and couldn't travel and are not allowed an exchange or refund then megabus would have a million extra dollars with no service provided. I would like to be made whole even if I had to pay a change fee. If a ticket was brought in March of 2014 and travel was not completed is it fair megabus gets to keep the money if the costumer wants to travel at a later date? Fair practice is not being done at megabus. [redacted] allows an exchange with fee. I would rater pay an exchange fee than let my money go down the drain. Also, the policy is not clear and your response confirms that. 24 hours from when? The response is not what you practice 
Regards,[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference...

to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Unpublished policies regarding the acceptable terms of a contract is a malicious business practice and offers no product/service transparency. In today's consumer market, I will not accept this as an explanation for poor service. Clear terms should be provided to customers to avoid these issues in the first place.
Regards,
[redacted]

We are sorry to hear about that. Please provide us with your full reservation number so we can investigate this concern.

Complaint: [redacted]
I am rejecting this response because: I went on to the Megabus.com website and clicked the link to Manage Reservations, I selected the trip I wanted to reschedule, and It prompted me to select a new trip. I had a credit of $13.00. When, I went to submit the payment it said the trip cost $13.50. I entered my credit card information thinking it would take off the $13.00 credit and apply the $0.50 cost to the credit card. I called megabus yesterday, Tuesday, February 25, 2014; and the representative told me that it looked like I scheduled a new trip instead of rescheduling because I got a new order number. This seems like a site glitch because I followed the instructions when it tells you to Manage Reservations. 
I need to reschedule my trip on April 8,2014 because the people I am going to visit are not available for that month. I do not want this happening again. Megabus told me that I can reschedule as many times as I want because I need a trip which would have been 5 months later. I wanted to be able to reschedule for departure May 26, 2014 and arrive May 31, 2014. The website only lets me reschedule up to April 8,2014. 
When submitting credit card information the website does not have a break down of the prices to be charged, when on the confirmation page. I was not sure if it would show the credit amount of $13.00, after I hit submit on the website.
I am very dissatisfied with the service, if not for the Revdex.com I probably would have to wait another month for this to be fixed.
It would be nice if I could just get a complimentary credit or discount for all this trouble and time this has been taking. I would like to go on my trip in May not April and am afraid of using Megabus' Manage Reservations button again and having the same situation happen again.
 
Regards,
[redacted]r

Wonderful company, no issues, good prices and fast shipping. Will definitely continue patronage of sd bullions site. Also easy to navigate

Please be advised that after investigation we concluded this was not a megabus.com double booking error. The reservations that were booked are for two different times. One at 1:30pm from New York to Washington and one at 2:00pm from New York to Washington. Both reservations are within the same transaction/order. This means that both reservations were in the basket at time of checkout. If this was a megabus.com booking error a error system message would have come up saying the transaction did not go through and you proceeded to book another reservation causing a different transaction. This was not the case. Both reservations are in the same order meaning you inputted your payment information once. Unfortunately we are unable to compensate you if you mistakenly double book your reservations.