Meineke Car Care Center

March 28, Dear Mr***: I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding your Which Way USA club account and for your experience with our customer service associate Customer service is of the utmost importance to us and this concerns us greatlyWe have reviewed your call with our associatePlease be assured that we have addressed this matter and provided additional coaching to ensure this does not happen again It is clear from the information you sent to the Revdex.com that you never intended to order this club membershipI have verified that the account has been cancelled and that all charges have been removedThe closing balance is zero ($0.00)Please keep any shipment that you may have received with our complimentsOnce again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club and Hidden Pictures Let’s Play book club Our records indicate that we received an order by mail for each book clubEach form indicated that you would receive an introductory shipment of the respective Hidden Pictures Club, for which you would be charged just $nominal shipping and handling charge It then stated that you were free to cancel with no further obligation Or, if you chose to continue in the club, you would receive new Eagle Eye and new Let’s Play books every three weeks at $13.90, plus shipping and handling per book club It is clear from the information you sent to the Revdex.com that you never intended to order this club membershipI have closed your account and removed all outstanding charges, effective March 14, Please feel free to keep any shipments received with my compliments I have also removed your information from our mailing listPlease disregard any notices or mailings that may have been printed prior to the date the account was cancelled Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

Revdex.com: I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me

I contacted the customer last week by phoneThe vehicle was already leaking when it was at our shop, we recommended resealing the intake manifold, this is documented on the customers invoice and he declined the serviceIf he had allowed us to reseal the intake manifold gasket while it was at our shop the original visit he would not have had to take it to the other shopWe did not leave the radiator cap loose and we did not cause the leaks, they where already there

Complaint: [redacted] I am rejecting this response because:Statements issued regarding time frame, test drive, and written agreement are false There was never a test drive with a Meineke employee Meineke had to have the car reserviced several times due to faulty work There was not a written agreement regarding rental car services Statements made in rebuttal to my original complain are inaccurate and false Brandon C [redacted] said he would not be submitting the claim to their insurance company and would be willing to go to court instead I have detailed names, dates, locations, contact attempts and email correspondences to support my claim which will be presented in court on November 8, Sincerely, [redacted] ***

Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding your account I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz accountThe form indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $0.99, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Puzzle Buzz books every four to five weeks at $13.90, plus shipping and handling and taxIt is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have cancelled your account and removed the charges for the three shipments sent to you effective June 13, The closing balance is zero ($0.00) Please feel free to keep any shipments you have received with my compliments Please disregard any notices or mailings that may have been printed prior to today’s date Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted]

January 29, Dear Mr [redacted] : I have received a copy of your complaint to the Revdex.com I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz accountOur records indicate that your Puzzle Buzz order was processed through a third party company on January 18, You contacted us by phone to cancel the club membership on January At the time of the cancellation, the introductory shipment was already en route and the credit card charge in the amount of $was pending Our records show that the pending charge cleared on January No additional shipments were sent or charges made after the cancellation It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have issued a full refund in the amount of $for the introductory shipment, effective January The refund will be applied to your MasterCard and should post within the next three to five business days When the Puzzle Buzz shipment arrives by mail, please feel free to keep the books with our compliments Your account is closedOnce again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, ESTThank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted] JC/klj Tell us why here

The customer called and said his vehicle was misfiring and will send his car to us to install a new spark plug and also replace the wire which he is supplying Later his wife came and dropped the carAfter we replaced both our new plug and his wire still the vehicle was misfiringWe notified the customer by phone and recommended doing a diagnostic for $He approved it and then we found no spark from the ignition coil on # The vehicle runs better but still codes and misfires on Cylinder #Fuel & ignition are good possible mechanical failure recommended compression testThe customer approved on the phone to replace the ignition coil for a total $( Labor & part)When work was done, we called him and told him vehicle ready but still it has little bit of misfiringLater his daughter came and paid for the full amount of $Then when he came back to pick the vehicle he said since the vehicle is still misfiring, he requested to remove the new ignition coil and put the old one back and requested the refundWe did that and refunded him $ So the only remaining amount was $ that covered doing the original work of $plus the diagnostic at only $The customer came back after three days and told us that he fixed the vehicle and gave us a copy of the invoice from the other shop where the work was done that covered replacing the ignition coil and re gaping the plug for $and then asked us to refund him the remaining amount of $We refused to refund the amount because it was for the work that he originally asked us to doHere I like to bring to your attention that our recommendation to change the ignition oil was correct since the other shop did the same and even at higher rate

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint # [redacted] I understand that by choosing to accept the business response that my complaint will be closed as resolvedI am accepting the offer with the understanding that the mufflers have to be cut off [redacted] will do the workThey know that the mufflers are to be returned undamaged, but they will cut them off ahead of the weldI am going on vacation that has been planned for months, so the work will be done sometime in DecemberAll I need to know is does Mr [redacted] wish to make the check out to [redacted] directly and also pick up the mufflers there? This way he will not have to have direct contact with me, or if he wishes to deal with me directly he may do soEither way I will make sure that he gets them back undamagedI appreciate him working with me and although I have to dish out alot more cash to get the car back to where it was, this will take some of the sting out of itThank you Regards, [redacted]

I have received a copy of your complaint to the Revdex.com regarding your account I am sorry for any misunderstanding regarding Puzzle Buzz The form indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $5.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Puzzle Buzz books every four to five weeks at $11.90, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have closed account, effective July 26, and all charges have been removed from the account Please feel free to keep any shipments received with my compliments Please disregard any notices that may have been printed prior to the date the account was cancelled Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

December 2, Dear Mr [redacted] : I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry for any misunderstanding that may have occurred regarding the Top Secret Adventures book club promotion you received Highlights for Children has always had a 100% satisfaction guarantee on all productsIt is important to us that our customers are completely satisfied, so it is our practice to issue a full refund on return products with our apologiesI am very sorry that this was not your experienceI have removed the charge for the last shipment of Top Secret Adventures that was shipped to youYour account is now reflected in our records as closed with a $balance It is not the policy of Highlights for Children to turn our customers over to National Credit AgenciesAny attempts at collections are done through Highlights subsidiaries, and we do not authorize them to report any of our customers to an agency or organization that would affect their credit ratingPlease be assured that your credit has not been endangered by any actions of Highlights for Children Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you,

I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club The account was initiated as the result of an order we received by mail The form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.49, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Hidden Pictures Club books every four to five weeks at $12.98, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have verified that the account has been closed, effective May 24, and all charges have been removed from the account Please feel free to keep any shipments received with my compliments I have also removed your information from our mailing listPlease disregard any notices or mailings that may have been printed prior to the date the account was cancelled Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, ESTThank you, Jeff C [redacted] Director, Customer Contact Centers

[redacted] requested thermostat and fan assemblyWe did not do a diagnosisWe told her we needed to do thatShe said she didn’t have the money to do thatAfter we worked on the vehicle she came back and complained and I did a free coolant test and the intake gasket was leakingI asked if she had been driving on it hot and she said yes for weeksI told her at this point she needed a new engine because there was internal damage to itShe didn’t want to do thatShe called back and wanted us to repair the intake gasketI told her I could not repair it and I could not replace another part because she drove it till it shut offI did not want to do anything further unless she wanted to replace the engine

To Whom It May Concern:After a thorough investigation into the concerns of Mrand Mrs [redacted] it has been discovered that our repairs were proper and correctWe made contact with the shop that the customer took his vehicle to after our repairsThat shop not only misdiagnosed the problem but proceeded to charge for the repairs that were not needed.We have received statements and an affidavit to this conclusionWe have notified the customer and consider the matter to be resolvedIf you are in need of anything further please do not hesitate to contact me at [redacted] Sincerely, [redacted] President

Mr [redacted] notified me a month after his last oil change that his engine oil cap cover was missingHe requested that we check around the shop to see if the technician forgot to reinstall itI checked with the technician and his work area and informed Mr [redacted] that no cover was found and the technician had reinstalled the cover during the oil changeMr [redacted] came into my shop two weeks after his call and informed me of the alleged damaged to his vehicleHe wanted to know what we were going to do about the alleged damagesI informed him that we did not leave his cover off there for we take no responsibility with his alleged damagesMr [redacted] admitted to me and my technician that he has another mechanic working on his vehicle after we perform his oil change

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

Dear Ms***: I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry for any confusion regarding the Puzzle Buzz order that was processed in your nameThe account was initiated as the result of an order we received by mail The form indicated that you would receive an introductory shipment of Puzzle Buzz, for which you would be charged $5.49, plus a nominal shipping and handling chargeIt then stated that you were free to cancel and return one of the books with no further obligationOr, if you chose to continue in the club, you would receive new Puzzle Buzz books every four to five weeks at $10.98, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membership, I have cancelled your account and removed the charges of $The account is now closed and the balance is zero ($0.00) Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you,

Hello, This is totally incorrectAnd this customer is not being truthful The vehicle came in with NO hub cap centers on the front wheels Attached are some picture of the vehicle entering our lotYou can tell no caps on front wheels (Black Circle) not a hub cap on the fronts with centersYou can see clearly the rear wheel center caps have Silver Nissan The customer is 100% WRONG in saying the front hub caps have a centers with NissanAnd 100% wrong saying we stole themThis is typical example of people using the internet to discredit a good businesses This is a wheel drive vehicle and the front hubs have to be manually turnedIf there were centers in the front caps that said Nissan this would not be able to be doneWe explained this to the customer We offered to the customer to bring the vehicle in so we could see it and show them how you have to turn the front hubs (Locking hubs while in wheel drive)Declined by customer We offered the customer to come watch the entire HD video of the vehicle from the time entering our lot until it left & being serviced at our location, never being out of camera viewNever stealing the center hub cap centersdeclined by customer This HD video clearly discredits the customers claims that we stole his front center caps We have offered to explain & show this customer still pictures & HD video of everything we have regarding the service we preformed on there vehicleDeclined by customer We also contacted the local Nissan dealer and had them send us stock photos & a build sheet for this particular vehicleSee attached photosWe also offered this information to the customerDeclined by customer The pictures are in large format so you can clearly see the Vehicle came in without center caps on the front wheels First picture shows vehicle entering the parking lot and you can clearly see the front right center cap missing Second picture shows vehicle entering bay and you can clearly see the front left cap missing The additional pictures show that 4xxterra's in fact come with NO center caps so you can lock the front hubs in 4wd The last picture shows what you receive when you buy a center cap set for a 4xxterra from NissanYour software does not allow me to add more than photosI will include this in another email Full lengths HD video available upon request to discredit this customers accusations The customer also stated: This female claiming to be the manager is employed by this particular Meineke operation to make money any way that she canWe provide quality services and we inform all of our customers of recommended manufacturer services and or needed safety repairs We have given the customer multiple opportunities to view proof of any misconduct at my MeinekeWe service over cars per week and this customer is trying to discredit my business Only of the pictures that were emailed to corp Meineke were STOCK Nissan photos of a XterraAlso pictures of the customers vehicleAs well as HD VideoAs you can see in attached photos of customer vehicle and Stock Xterra photos At the very least I expect [redacted] to apologize to our manager [redacted] for the way he verbally assaulted herHe was inappropriate and bigoted to her for being a female in the auto repair industry Again, I will be happy to show the customer all HD video of the vehicle from the time it entered our lot until it left, proving we have done nothing the customer is claiming [redacted]

We appreciate the further responseThe simple answer is that first, you were advised to change your brake fluid and refused, second, that there is no evidence that there was anything in the fluid, third, that there is no evidence that any purported contamination led to any specific defect and fourth that the alleged defect led to damageThis person is smearing our company name for no reasonAny mechanic who says "the fluid caused your problem" is telling you nothingThere is no way that any alleged contaminant caused damageTo state conclusions like that one should have evidence of a problemWe are sorry that your car brokeBut we did not cause it and you were told to change the fluid

August 14, Dear [redacted] : I have received a copy of your complaint to the Revdex.com I am sorry for any misunderstanding that has occurred regarding your Hidden Pictures Let’s Play account The special offer form for Hidden Pictures Club indicated that you would receive an introductory shipment which included a Hidden Pictures book and a free tote bag The shipment included a second book to keep for $plus shipping and applicable sales tax The promotional material also indicated that you were free to cancel at any time with no further obligation If you chose not to discontinue the service, you’d receive a new set of two Hidden Pictures Let’s Play books about every three weeks for $per book plus shipping and sales tax I apologize, our records do not indicate receipt of a cancellation request until the account was cancelled online on August 11, As a result, two additional shipments of Hidden Pictures Let’s Play books were mailed It is clear from the information you sent to the Revdex.com that you never intended to continue this club membership I have verified that your account was cancelled The charges were also removed from the account, effective August There is a shipment currently en route with an invoice enclosed When the books arrive, please discard the invoice and keep the books with my compliments You may also receive a shipment confirmation email soon; please disregard the email notification as well The account is now closed with a zero ($0.00) balance I have also issued a refund for the first shipment in the amount of $ You can expect to receive this refund back to your credit card within the next three to five business days Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account [redacted] JC/klj