Meineke Car Care Center

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Regards, [redacted] I do not agree with this decision at all!!!! I went to you in oct with the complaints of my car not working properly an that the car was jumping everytime I would accelerate When I spoke to [redacted] he assured me that my car transmission was perfectly fine an that I did not need to worry an that he would fix the problem I trusted his word after a week of me driving the car it kept doing the samething I then called [redacted] an told him my concern an he told me to keep an eye on it an to bring it back down when I canI kept driving the car as it was because I was told by [redacted] that my transmission was fine but when I was driving my car with my sister she had told me that something was defintely wrong with the car an it has to be the transmission going on the car!! I then brought it back down to meineke in a uproar an told them that my car is not fixed an demanded that they tell me what is wrong with my car an that I am not giving them amother dime of my moneyA few hours later another meineke working called me to tell me that the transmission was slipping on the car I then freaked out an the employee on the other end apologized an said [redacted] would be willing to fix my transmission for 1600!!!!! Are you kidding me I would never pay that kind of money especially after just paying all that money in oct after him reassuring me that the problem was fixed!!! This place is a joke!!!!

January 15, Dear Dr [redacted] : I have received a copy of your complaint to the Revdex.com regarding your accountI’m sorry for any misunderstanding regarding Top Secret Adventures Our records indicate that the Top Secret Adventures enrollment for your child was a gift purchase from [redacted] Any paperwork received with the shipment would not reflect an amount dueAll billing for this account is handled by Ms [redacted] I have verified that your account was cancelled on January 12, and that no additional shipments will be mailed Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted] JC/mlc

First contact with this customer was on 11/30/to replace a headlamp bulb (see attached form labeled #1)The second contact we had with this customer was on 12/1/when the vehicle was towed in for a no start (see attached form labeled #2) We found battery was dead and used a jump pak to get vehicle started and pull into the shop where customer agreed to have us replace the batteryAfter battery was replaced we did a systems test which can only be done with a good battery (tested battery, alternator and starter)Test showed that the alternator was badCustomer was already aware of a recall that there was a recall on the alternator (see attached form #4) Customer stated that she had been in contact with the dealership and they told her there were no alternators available to replace her damaged alternator and to have us do the replacement and they would reimburse her for the total of the repair ($1,303.62)The third contact we had with the customer was on 12/16/which is approximately weeks later when the vehicle was towed in for a no startThey was the vehicle was responding seemed to be a starter issue but as we got into it we traced the problem to a bad wire at the panel (see attached form #3) Customer agreed to repair which was completed and vehicle then started and she was on her wayShe got down the street and called saying here battery light was on and she brought it backI went on to carcomplaints.com (see attached forms labeled #(pages)) and looked up issues with this year make and model for starting and charging issues and found many complaints for the same exact problems that the customer had been havingI showed her on the computer all the many complaints for the same problem and I informed her to take the vehicle to the dealership that there was a lot more going on here that the dealership probably knows aboutI told her about the local dealership and also mentioned to her that when she speaks with them about the problem that if she gets the feeling that she might not be comfortable with them to take it to a more reputable dealership that I recommended a little further awayShe called us the next day and said she was taking it to the dealership a little further away that the conversation with local dealership did not go wellAfter the vehicle was at the dealership for awhile we received a call from the customers father stating that we needed to pay for all the work that was needing to be done by the dealership since it was an alternator issue again that made all the damage and we informed him that these problems were not caused by usAll work was performed as needed and approved by customer even knowing there was a dealership recall on the alternator which they could not supplyWe talked with a contact at dealership whos name I am not listing unless needed who told us the problem was not due to our work performance or misdiagnosing the problemThis statement alone tells you we are not responsible for all the issuesThis is a Jeep vehicle problem that the dealerships know aboutPlease call me if you need additional clarification on my statement

November 30, Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding Mathmania I’m so sorry to learn of your loss, and I apologize for any misunderstanding that has occurred Our records indicate that the order for Mathmania was processed as the result of a telemarketing phone call in September I listened to the phone call and verified that the offer for the Mathmania book club was agreed to by Mrs*** Two shipments of Mathmania books were sent per the terms of the offer, one on September and the other on October A payment in the amount of $for the introductory shipment was received on October 27, along with a cancellation request for any future shipments The account was cancelled at that time However, it appears that the postal service returned a shipment to us to indicate a problem with delivery, so the package of Mathmania books was reshipped on November I verified that the charge was removed from the account for that shipment on November No new shipments have been mailed since the account was cancelled Per your request, I have also removed the name and address information from our promotional lists Please allow days for the removal to be complete It is clear from the information sent to the Revdex.com that it was never the intention to order this club membership, so I processed a refund check in the amount of $for the introductory shipment The refund check should arrive within two to three weeks of the date of this letter Please keep any shipments received with my compliments The account is closed with a zero ($0.00) balance Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # JC/klj

I would like to say this place is an absolute disasterMeinekes in this region seem to get a bad rap because everyone has their own local shop in mindThat being said I needed somewhere closer than my local shop so when the wife suggested the meineke down the street I put the car in drive and headed on downWorst mistake I've made in this departmentThe shop was run by hooligans, a small dark headed girl being their ringleaderThe front office is small, crammed against the front of the building and on my visit was filled with the sounds of the babies that the girl at the front counter brought to work with herI was grateful at least that my wife was not with me, because she would have had a heart attack watching that little boy run around the bay where a scary, and quite frankly stoned-looking mechanic wielded power toolsThe man who pulled my car in was reckless and rude, the service was not timelyThe list goes onI understand now why this place got such low reviews

I am fully aware of the situation, the problem with the car has been resolved The car was dropped off Sunday night, I spoke with the owner of the car on Monday morning [redacted] ***, we agreed she would have her mechanic call us, which he did I believe this is Mr [redacted] He told us what he believed was wrong with the car he said it was the convertor had a leak We found that the resonator was the source of the exhaust leak He demanded that we fix the convertor which we would have if that was the problem The catalytic convertor and the resonator are both part of the exhaust system and under the car and sometimes have a similar shape We contacted the owner of the car and explained what the problem was, she okayed the repair the job is done A resonator is less expensive than repairing the catalytic convertor.Mr [redacted] kept calling back and after [redacted] told him the problem Mr [redacted] did use foul language and threaten to "come up there and kick his ***", he also threatened to damage the cars on the parking lot [redacted] did call the police and make a report of the threat [redacted] did hang up on him after being threatened [redacted] the owner of the car promised to call Meineke and explain that we were not at fault and promised to call the man to stop calling usMeineke also investigated the complaint by Mr [redacted] and has agreed that [redacted] did nothing wrong in dealing with this problem If Mr [redacted] is insistent I will call him next week I do stand by the fact we did nothing wrong and the actual customer agrees with us and allowed to fix the vehicleThank You [redacted] G.M

February 8, Dear Ms [redacted] : I have received your reply to the Revdex.com regarding your accountI am sorry to learn that the recipients never received digital access as intendedI have verified that a link was sent to you via email, as well as directly to the parents of each recipient Since you’ve contacted us multiple times, each of your gift subscriptions has also been extended by two complimentary hard copies of High FiveWe are also sending packets of bonus stickers to each recipient, which should arrive soonYour satisfaction is very important to us Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me [redacted]

Hello,The person in question, Chris, refused to give me a copy of the contract for paymentHe acknowledged that it existed to the police officers on scene and stated it was in his officeHe also refused to give me a receipt showing payment for services, although I have credit card receiptsThere was never a contract authorizing him to perform any work on my carI specifically told him I wanted a written estimate before he began and he blatantly ignored that and performed the work without my consent, then threatened me with more fees to impound my vehicle unless I paid him immediately

November 15, Dear [redacted] : I have received a copy of your complaint to the Revdex.com regarding your Puzzle Buzz account I’m sorry for any misunderstanding that has occurred Our records show that a payment totaling $was made online on September 7, The amount paid was for Puzzle Buzz shipments that were sent January 12, February 2, February 23, and March After the shipments were sent earlier this year, the account was placed on hold, awaiting payment When the payment was processed, the club membership resumed and three additional shipments were sent Unfortunately, I was unable to locate record of a cancellation request It is clear from the information you sent to the Revdex.com that you did not intend to continue your Puzzle Buzz club membership I have verified that the account has been cancelled and that all charges have been removedThe closing balance is zero ($0.00)Please keep any shipments that you may have received with our compliments Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account [redacted] JC/klj

I have received your reply to the Better Business I’m sorry to learn that you have received additional promotional emails The data for these emails are pulled in advance of when they are sent and may have been pulled prior to the update on December I have verified that your email address has been marked as do not promote, effective December 1, All emails should have stopped within hoursOnce again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

I was given Broker Brothers as a reference for shipping my new Mercedes Benz (S [redacted] I could not be happier with their servicesFrom the time the driver arrived (very polite and professional) to the time my car arrived in Tampa, Florida, the entire experience was superbI would use them again and highly recommend them to you as well

Dear Revdex.comOn 1/4/ [redacted] accepted and received a refund to satisfy his complaint Thank you Fred F* ***

Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Top Secret AdventuresThe Top Secret Adventures promotional materials included with the response form indicated that an introductory shipment would be sent that included a free Top Secret Adventures kitYou would only pay the shipping cost If you chose to continue in the club, you would receive a new kit every three weeks at $13.95, plus shipping and handling If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments The free kit would be yours to keepWe did not realize it was not your intention to continue in the Top Secret Adventures club After the introductory shipments were sent, we continued sending shipments in good faith in accordance with the details of the promotion I have verified that your account was cancelled on January 7, and that all charges have been removed from the account The closing balance is zero ($0.00) Please disregard any billing notifications and please keep any shipments received with my compliments Highlights contracts with agencies to collect on accounts that are past due However, your credit rating will not be impacted Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

Complaint Information: [redacted] came to our facility for a Ct emission test on his [redacted] ***The Ct Certified Emissions tester drove the vehicle onto the test bay and experienced the clutch slippingThis vehicle is a manual transmission car with a clutchThe required test for this vehicle is an electronic computer interface test and therefore other than driving the car into the test bay and out there is no further driving of the vehicle required to perform this testAdditionally, there is no hill that the car needed to drive up, simply a small standard ramp to the emission test equipmentWe perform hundreds of emission tests at this facility every month and our equipment is standard and approved by the CT emissions Program [redacted] is claiming that somehow the Meineke Emission tester caused damage to the clutch on the vehicleAlthough this is an unfortunate circumstance, the car does have over 145,miles on it with the original clutch according to [redacted] At this mileage clutch replacement is not uncommon on any standard transmission equipped vehicle [redacted] 's assertion that the clutch was damaged at this facility during a very routine test procedure is completely unwarranted and inaccurateFurthermore, standard transmission clutches generally do not give much indication of wear prior to failureThe clutch disc material does wear over time, and as the clutch disc is completely internal to the transmission assembly, no visual inspection can be made during routine maintenance without extensive dis-assembly of the transmission housingAdditionally, as any clutch disc wears, the material becomes thinner and thinner until it reaches the point when the clutch flywheel will start to slip against the clutch disc material, causing a burning odor and transmission gear slippageIn summary, the vehicle in question was driven into the bay, tested, and driven out of the bay in the proper and professional manner required by both Meineke Car Care and industry service standards [redacted] 's claim that the clutch was damaged "undoubtedly as a result of the incompetence of Meineke's negligence" is completely unfounded

Dear Revdex.com: I did some research and discovered that at the time of the initial complaint our GM was on vacation Once he got back to work he followed up with this issue by reviewing the cameras and voice recordings He found that the manager, Tim, explained in detail to Ms [redacted] exactly what her options whereMs [redacted] elected to do only the repairs that she paid for She was made aware that further diagnosis may be needed and further repairs may be neededWhen [redacted] called Ms [redacted] to inform her of his findings, she quickly said that her car is fixed now and she was not going to further pursue action against Meineke and hung up the phone Sincerely, [redacted]

I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club The account was initiated as the result of an order we received by mail The form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $5.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Hidden Pictures Club books every four to five weeks at $11.90, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have verified that the account has been closed, effective May 5, and all charges have been removed from the account Please feel free to keep any shipments received with my compliments Please disregard any notices that may have been printed prior to the date the account was cancelled Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, ESTThank you, [redacted] Director, Customer Contact Centers

January 6, Dear Ms***: I have received a copy of your complaint to the Revdex.com regarding your account I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz account Our records show that your account was cancelled on December 29, Because the final shipment was sent on December 14, we were unable to stop that charge from being applied to your credit card I have refunded the charge of $to your credit card, effective December 13, Please allow 3-business days for this to appear on your cardI am sorry that this refund was not issued previouslyPlease feel free to keep any shipments received with my compliments Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

I purchased an Otter Box Commuter cover for an iPhone 6 as a gift for my mother on 12/28/15. At the time of my purchase, I was told there was a 30 day return policy. My mother also received another phone cover as a gift which she preferred over the one I purchased at Radio Shack. As a result, I went to Radio Shack on Monday January 4th 2016 to return the case which had never been opened and in pristine condition in the original box. The owner of the store, Dave [redacted] , told me that phone cases are "non-returnable" items. It is important to note the receipt lists several items on the bottom of the receipt that are "non-returnable" and cell phone cases are NOT one of them. He proceeded to tell me that most retailers are not allowing returns on cell phone cases, the retailers he listed were Walmart & Best Buy (he actually said 3 separate times that Best Buy does NOT allow returns on phone cases). I explained that this was troubling to me on several levels 1) I was told there was a 30 day return policy upon asking 2) It is not listed as a non-returnable item on the receipt 3) I paid a premium price for the item by choosing to buy local vs. a big box store ($49.99 + tax). He responded by stating that I didn't pay a premium because Otter box requires all retailers to sell at a price they set. I told him that I had seen the exact case on Amazon for less, at that point he went on about counterfeits and actually claimed that OtterBox in the number 1 counterfeit item in the country. At that point, I stated that I expected him to honor my return. He then went into how much the credit card companies charge him to process a sale and process a return ($3+ per transaction) and that his cost on the item was $41 and some change and then he said his computer wouldn't even let he processes it and that he would have to contact OtterBox. (I wasn't asking him to return it to the manufacturer, just his store shelf!) He took my number and said he would get back in touch with me, he tried to keep my receipt as he "looked into it" which I denied as it was my only proof of purchase. It was no surprise to me that he did call me back over the next 2 1/2 days. During that time I did some research and confirmed my hunch that Dave was not being truthful on several points. I spoke with customer service at both Walmart in Monroe and a Manager at Best Buy in Madison. Both stores DO allow returns on OtterBox and all cellphone cases for that matter. Additionally, the exact same case was $20.97 at Walmart and $39.99 at Best Buy. So, much for the manufacturer requiring retailers to sell it at the price they set! With photos of return policies at Walmart & Best Buy in hand as well as photos of the price I could have purchased the same case at from the competitors, along with my original receipt and phone case I returned to Radio Shack the evening of Wednesday January 6th to demand a refund. I didn't see the owner anywhere so I just approach the person working at the store and informed her that I had a return. She was very friendly and processed the return without asking any questions other than was anything wrong with it and inspecting it to ensure it hadn't been opened. It is very upsetting to me that the owner of the store conducts business in such an unethical fashion. He clearly was hoping I would give up and not return the item. I can't begin to imagine how many others he has done this to. When I told my husband what had happened he said "You have to be kidding me! He did that same thing to me about a year ago when I returned a cord that an employee told him to try and if it wasn't the right one to bring it back. I returned it the day after I purchased it and he said it wasn't returnable because it was a special order! I had bought it right off the shelf and similarly he went on about how much the credit card companies charge him". It was upon hearing my husband's experience that I decided to write the review on BBB. Needless to say, I will not be going back to Radio Shack again.

Dear [redacted] ***: I have received a copy of your complaint to the Revdex.com and appreciate the time you have taken to alert us to your concerns My name is Garry B [redacted] and I am the VP at Highlights that deals with fraud related issuesMy Grandparents started Highlights in and complaints such as yours are of great concern to meWe became aware that an unknown party has tried to a) steal credit card and shipping information and b) place orders using that stolen informationTheir goal is to get a sales commission from usThey are not interested in the product Unfortunately, we are both victimsAfter receiving your complaint and researching the account, it is clear that it was not your intent to order from usI am sorry Your account has been zeroed out, and you should know that we do NOT report adverse credit data to the credit bureaus If you should still have those Puzzlemania books we sent, we hope that you can find a young person that might enjoy themWe mailed them to you as a result of an order placed online on June 30, Because we were unable to obtain authorization for the credit card provided at the time of the order, invoices were mailed with each of the three shipments sent We regret that this happened I verified that the account was cancelled and all charges removed, effective November The account is now closed with a zero ($0.00) balance Your information has also been removed from our promotional listPlease allow some time for your information to clear our system If that doesn’t happen, I want to know about it We are continuing to research this, and some similar occurrencesIf you are working with the Police, we will be happy to cooperate with them if they contact us directlyIf we are able to clearly identify who is doing this we will be working with either the [redacted] and / or the FBI to see if we can get the party criminally chargedIf you, or the Police, need to discuss this further, I am happy to do so Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at any of the numbers below Garry Garry B [redacted] VP Government Relations, InfoSec, Privacy Highlights for Children [redacted] *** [redacted] [redacted] Direct to my Desk ###-###-#### Switchboard ###-###-#### Switchboard ###-###-#### Fax ###-###-#### Home : Before 9PM EST please [redacted]