Meineke Car Care Center

I have received a copy of your complaint to the Revdex.com regarding your accounts I am sorry for any misunderstanding regarding Top Secret Adventures, Hidden Pictures Club, and Highlights Puzzle Club The forms indicated that you would receive an introductory shipment of the respective club, for which you would be charged $5.49, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new puzzle books every three weeks at $10.98, plus shipping and handling For Top Secret Adventures, you were only charged a nominal shipping and handling charge for the introductory shipmentThe kit itself was free Again, you were free to cancel with no further obligation or, if you choose, continue in the club and receive a new kit every three weeks at $13.95, plus shipping and handlingIt is clear from the information you sent to the Revdex.com that you never intended to order these club memberships I have closed all accounts, removed all open balances, and removed your information from our promotions list, effective August 10, Please feel free to keep any shipments received with my compliments Please disregard any notices or promotional mailings that may have been printed prior to the date the account was cancelled In addition to removing the outstanding charges, I have also issued a refund for the amount paid including payments for Which Way USA A total of $has been refunded to your credit card Please allow three to five business days for these credits to appear on your credit card accountOnce again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

January 20, 2016 Dear Mr. [redacted] : I have received a copy of your complaint to the RevDex.com regarding your account. I’m sorry for any misunderstanding regarding Top Secret Adventures. The Top Secret Adventures promotional materials included with the response form indicated... that an introductory shipment would be sent that included a free Top Secret Adventures kit. You would only pay the shipping cost. If you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipments. The free kit would be yours to keep. We did not realize it was not your intention to continue in the Top Secret Adventures club. After the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotion. I have verified that your account was cancelled on September 15, 2015 and that all charges from the account. The closing balance is zero ($0.00). Please disregard any billing notifications and please keep any shipments received with my compliments. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted] JC/mlc

May 23, 2016Dear [redacted] :In response to the complaint ID as mentioned aboveThe patient was requesting medical records, and based on our policy we charge for medical records, Our charges are based on state regulations.Documentation in her electronic medical record states that when our staff member spoke with her and advised the fee involved the patient refused to pay the fee and told us to keep them and do not mail themA copy of the notes from our electronic health record for this patient is attachedBased on this, we took no further action in billing the patient or releasing records.Should you need any additional information, please advise.Sincerely,Julie M.Practice Manager

January 4, Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry to learn that the $payment was not processed as you intended Our records indicate the initial refund of $was issued by check after the full payment of $was processedWhen you contacted us to indicate that you would prefer a refund to your credit card, the check was cancelled and a manual refund to your credit card was issued on December 8, The status of the manual credit card refund was checked because it hadn't been received, and an error occurred in the initial processing of the credit card refund of $The refund was reissued on December and should have been processed to your credit card within a few days of that dateIf the credit card refund still has not been processed to your card, please let me know Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you,

January 6, Dear Mr [redacted] : I have received a copy of your complaint to the Revdex.com regarding your accountI’m sorry for any misunderstanding regarding Puzzle Buzz The Puzzle Buzz promotional materials included with the response form indicated that an introductory shipment would be sent that included a free Puzzle Buzz bookThe promotion went on to state that a second book would be included to review on a trial basisIf you chose not to continue with the membership, you could let us know and we would cancel the account and stop any future shipmentsThe free book would be yours to keep We did not realize it was not your intention to continue in the Puzzle Buzz clubAfter the introductory shipments was sent, we continued sending shipments in good faith in accordance with the details of the promotionI have cancelled your account, effective January 6, I have also removed all charges from the accountThe closing balance is zero ($0.00)Please disregard any billing notifications and please keep any shipments received with my compliments Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you,

The free oil change is a $value plus tax and disposal of used oil and filterthe parts and labor are free but the disposal tax and sales taxes are not free Thank You, [redacted] Meineke Car Care Center Greer Sc

To whom it may concern,On January 13th a [redacted] was brought in for a Massachsetts State Inspection,not by the owner Mr.***,and we performed a full safety and emissions test on the vehicle and found exhaust leaks on the flex pipe and the flange and a license plate light out and brought the person into the inspection bay to make him aware of the problems with the vehicle and he did not want it fixed.At that point we took pictures of the failed components as the new Massachusetts Inspection Program provides you with a camera to log pictures in of any defects found with vehicle.We gave the customer the inspection paperwork and the Massachusetts State Inspection folder explaining what their next steps would be.When Mr[redacted] brought his vehicle back to our station demanding his money back because there was nothing wrong with the exhaust system on the vehicle based by another shop we explained to him that we did the inspection on his vehicle correctly following the rules placed by the State of Massachusetts and we would not issue a refund based on that.At that point we called the Massachusetts Vehicle Check Hotline and explained the situation to them so they have it on record 1- [redacted] which is a number provided on the handout that we gave the customer so they can call and challenge a inspection finding.The next step would be the vehicle is fully inspected by the Massachusetts Vehicle Check Team and either they find the vehicle will need to be fixed prior to passing a Inspection or it will pass in the condition that it is in and if a sticker has been placed on the vehicle it will be removed and brought to a shop of the customers choice to be fixed to to the level of passing inspection.We have been performing Massachusetts State Inspections at our station for over 11yrs and although we do not agree with some of their rules and regulations as far as vehicle inspections go we certainly follow them to insure the customers safety as well as other people on the road

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Thank you so much for your help in resolving this matter

I have received a copy of your complaint to the Revdex.com regarding your account I am sorry for any misunderstanding that has occurred regarding Puzzle Buzz Our records show that your account was cancelled on December 2, I am sorry that the remaining charges were not removed from your account at that time I have removed all charges, effective December 13, Please feel free to keep any shipments received with my compliments Please disregard any notices that may have been printed prior to the date the account was cancelled Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted] JC/mlc

I brought my stepfather's car (he has health issues so I was doing him a favor) in for an oil change on 10/6/and, as I was leaving the parking lot, a heard a whistling soundI brought the car back and a hose had blown (pressure had built up after the oil change)They fixed the hose so I pulled off againI heard a popping sound as I pulled out of the parking lot and the same whistling soundAnother hose had blownI called and went back to MeinekeThis time I had to wait well over an hour because they had to order the manufacturer recommended hoseThey had put the type of hose that they said was originally on thereThey put the new hose on and I left the parking lot againAs I was leaving, my emergency breaking system light started blinkingI called Meineke againI drove the car to my house about 1-miles away and parked the car for a couple hoursI came back out to my car to go pick up my son at Cape Henlopen High School and noticed a had a huge black puddle under the mi

February 8, Dear *** ***
I have received a copy of your complaint to the Revdex.com regarding your account. I am sorry for any misunderstanding that has occurred regarding your *** *** account The form indicated that you would receive an
introductory shipment of *** ***, for which you would be charged $5.95, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the books with no further obligation. Or, if you chose to continue in the club, you would receive new *** *** books every four to five weeks at $11.90, plus shipping and handling and tax It is clear from the information you sent to the Revdex.com that you never intended to order this club membership. I have verified that your account is closed I have also removed the charges for the last three shipments sent to you and issued refunds were issued for the first three shipments on February 8, 2017. The closing balance is zero ($0.00). Please feel free to keep any shipments you have received with my compliments. Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ***, Monday through Friday, 8:AM to 4:PM, EST Thank you, *** ***
*** *** *** *** Account # ***
* JC/mlc

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID 10627283, and find the resolution is satisfactory to meI would like to exchange the motor and have a 3rd party install itI would like if someone could contact me by phone so I can take the next steps and get clarification on what needs to be doneI am available at anytime and can be reached at
Regards,
*** ***

Revdex.com:At this time, I have not been contacted by Meineke regarding complaint ID ***.Sincerely,*** ***

I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any inconvenience or frustration you have experienced by our promotional emails It is clear from the information you sent to the Revdex.com that you do not wish to be contacted by
email I have verified that your email address has been marked as do not promote, effective December 1, 2016. Please disregard any notices or emails that may have been printed prior to the date the account was updated. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers

Dear MrP***,
You have been very misled by your manager. I had brought a Meineke coupon with me, received in the mail the day before, when I came in to see if my brake PADS could be checked, as they were a little grabby at times, NOT NOISY at all - that was the only reason I came in on that SaturdayThis is what I had described as the only problem with my truck that dayThe coupon said I could probably get it fixed/checked for around $and I thought I could handle thatIf I had needed major repair, I would have contacted my son first as he has friends who are mechanicsYour first comment that "even though *** signed for the credit card, she has disputed the charge." I did not EVER request OR sign an application for a credit card and told him I did not want one when he insistedI told him I had no money for payments, just like I didn't have the money to pay his very high quote! He said, "Why don't we try anyway..." and sat down behind the desk. The card was 100% Josh's idea and his creation. I signed nothing on SaturdayHow the credit card was actually approved is the question because I am not employed at this time as I kept telling him, had to file for bankruptcy recently as a result, and lost my home, even had upcoming surgeryI repeatedly told this to your manager from the time he first gave me the $quote for the brakes and the water pump! When he first told me about the brakes, I walked toward the waiting room to call my son and get his opinion, but Josh quickly called me back to the garage area to tell me my water pump was also in need of replacement, and I hung up before reaching my sonMy credit must be quite bad at this time, so I question how he got this card approved, especially without my consent or signature, and my lack of a job/recent bankruptcy! My error was allowing him to continue to do itI was so panicky, didn't want a big scene as he was no longer friendly and had me very panickedI kept thinking he would HAVE to let me go with my truck if my credit was denied, which I had no doubt it would be! This sounds very wimpy to me now, but that was how I was feeling that day - my heart was pounding out of my chest I was absolutely shocked when the card was approved! He had to have falsified my employment recordsI have contacted Synchrony about this and they are also looking into it. Most of my records (address, etc) were in your system as I had been there a couple of times before for minor things (oil changes, I think), nothing major, and certainly nothing that required payments (you stated that I said, "AJ had let me make payments before." I never knew an "AJ" as your quote reads I was not on a first name basis with anyone thereWhen I was there on that Saturday, I had no idea the management had changedI just knew the time I was there before, the people were really nice and didn't overcharge me, which is what I stated to Josh when I came back after I was called and told it was ready for pickupHe replied that that was why they were no longer in business, and that HE was the new management (this is nearly verbatim)Let me again make note that I never once gave Josh approval to do any WORK ON MY VEHICLEIn fact, I told him repeatedly NOT to work on it as I could not pay for it! He acted as if I didn't say anything and ignored my eyes when I would again tell him I had no money, was not working, please put the tires back on my truck and let me go! I felt very panicked as he would NOT let me take my truck and just leave! Once he got the credit card approval, he called for Zack, who had been hidden away somewhere during all this, to take me to my homeZack seemed very nice and barely said a wordI think he felt guilty, but he was only a minor part of this scamI even called the store and got Josh on the phone from my house to again plead with him NOT to work on my truck, I just wanted it backHe said, "Too late, I'm deep in the water pump." I called again later and was told by Zack that Josh was picking up lunch and would call me back. When time passed and he didn't call, I called againHe said, "Oh yeahI was supposed to call you." No emotion except for irritationI felt completely helpless as I could not get him to stopI did call my son, feeling weepy and embarrassed that this had happened, but aside from calling the police, what could I have done?
Your comment that my water pump was "POURING coolant" is completely, absolutely ridiculous! There was nothing even dripping at all on the garage floor when the truck was up on the lift, and the only thing I saw when I pointed up to my water pump was what appeared to be greenish hair gel that he probably put there, nothing dripping then or before I came in that dayI had never had a warning dash light for overheating, or ever had my truck overheatI had had my water pump replaced less than two years prior and told him this! I have the receipt, if neededI had not noticed any problem with the water pump prior to this visit, yet he told me at that time that he just couldn't let me leave with the shape my truck was in, and that it would cost me twice as much at a dealership, etcIn the beginning, he was constantly at my side and in my ear, nice at first, but that all stopped as soon as he sat down behind the desk
Also, my complaint about my brakes was only that they were a little grabby at times, not that I told him they "needed done," as you put itThere was no noise at ALL coming from my brakesNONECertainly not "grinding."
Regarding my signature, the only time I ever signed my name on any paperwork OR saw the total I was being charged at this store was the following Monday, when my son and I picked up my truckIt had been held by Josh on Saturday evening and Sunday; I had walked home on that Saturday (I live nearby)The following Monday, the waiting room was full of customers (not one customer was there that I saw, other than myself, on the Saturday when this all occurred, which I thought was strange for a SaturdayDid Josh put the CLOSED sign up when he realized he had me on the hook?)
On Monday, I told Josh I would make a $payment, and he then showed me a paper saying the payment would be $I was nervous and exhausted with this situation and just wanted my truck key back, but told him "I told you I could not pay more than a $payment." I also questioned some items on the invoice that had to do with flushing different areas of the engine, which is the first I had heard of it! At that time, my son reached in his pocket and pulled out four $bills, which Josh took and gave my son back the change for the $payment he took, and then gave me a receipt to signTHAT was my only signature, and I thought I was just signing the receiptIf only we had the parts he removedAt first, I doubted he did anything since the brakes felt the same when I finally got it back and I never actually saw him work on the truck at allMy initial "complaint" was, as mentioned before, an occasional slight grabby feeling of my brakes, and I thought maybe the brake pads were in need of a lookThere was no sound or "grinding" as you mentioned in your reply. As noted in my initial letter of complaint, I repeatedly told your manager I was not working, would be having back surgery soon, and there was absolutely no way I could afford his quoted price of $(which somehow ended up becoming $1,581.17)The first day I was there, on Saturday, I signed absolutely nothing (or saw any written paperwork or credit card application)This was all done by your manager as he sat behind a desk out of my field of view
I was made extremely anxious by your manager who would not, no many how many times I asked him, put the tires back on my truck and let me leave! In hindsight, I should have rushed out the door and called I don't make it a practice to involve the police, but ended up having to file a complaint with them anyway, so wish I would have done it at that timeAll I wanted to do was leave, and told your manager this many timesI do have a history of panic attacks, and had a very bad one on that day...certainly not when I arrived, but after he wouldn't let me leave with my vehicileI was very intimidated by Josh and my inability to get my truck backMy only regret that day was NOT calling the police sooner
*** ***

Meineke change my oil weeks ago and failed to mention the massive oil leak that ruined my starter and caused me to be stranded yesterdayI just spent almost $repairing other parts and they failed to mention that oil was leaking all over my starterObviously this place takes advantage of womenI may not know anything about vehicles, but I do know this a terrible business that took advantage of me

Initial Business Response /* (1000, 6, 2016/03/09) */
I am the ownerWe did a rack & pinion steering job for her on 11/13/and we gave her a $discount because she has been a good customerShe was happy as a larkWe used a re-manufactured complete rack assembly and it says that on her
receiptThere was a days warranty on the jobThe part cost as compared to a new one the $1,About days later we replaced a hose for free that had nothing to do with the work we didOn 01/02/16, she came in for an oil change and she did not mention any problem with the rack & pinion jobIn 02/17/16, she brought the car in because she complained about the rack & pinion and we redid the rack & pinion job and warranted the jobWe did not charge her for the part, we only charged her for the laborWe only charged her 50% for the power steering flush and the fluidWe have gone out of our way for her even though it was out of warrantyThe part failed, not the installation we had done

3-31-Took our *** to the Meineke auto repair shop with c/o oil pouring out from the undercarriage of the vehicleThey fixed the oil pressure sender switch and the R&R oil pressure sensor, did an engine pressure wash, an oil change, and flushed and cleaned the cooling system
4-4-The vehicle began to be slow to start, smoke was coming out of the exhaust, there was a strong smell of gas in the vehicle and we were still needing to add oil- but it didn't seem to be pouring out like it had been
We could not bring the vehicle back into them at that time because we were working out of town and needed the vehicle to get to and from work
06-23-Vehicle seemed to be getting worse by the day, and we felt we had no choice but to take it out of service and go back to MeinekeWe returned to the shop and they agreed to look at itWhen we returned they stated that they found a seal on the gas line that wasn't tight and they fixed the idleThey asked us to go to

Initial Business Response /* (1000, 5, 2015/09/25) */
The customer brought the vehicle in for an oil changeWe noticed threads in the oil pan were completely goneWe also discovered the previous person that did the oil change, Calverts Expresss, had put in a one time use self tapping oil drain
plugWe called the customer and informed him that the correct fix would be to replace the oil pan and gave him a detailed estimate over the phoneWe explained the cost of the oil change was $and told him the pan part was $393.46, oil pan gasket set $68.59, labor hours - $totaling $included taxes and supplies
We could hear his wife in the background saying that was too much money, but the customer agreed to repair the oil panWe informed him it would take over night to finish the repairHe came to pick it up the following day and I gave him the total price of $which he then said I remember the $for the oil pan partI showed the breakdown of the other parts with hours of laborHe agreed, signed all paperwork and said that was fineHe went on his way
We feel we'd given the price on the phone that the customer agreed to in fullThe customer signed the paperwork that he agreed to when he came in
A few days later we had a way phone call with the customer and his credit card company and the credit card company agreed he needed to pay the bill
We do not feel we need to reimburse the $that the customer is requesting

August 19, Dear Mr***: I have received a copy of your complaint to the Revdex.com regarding your account. I’m sorry for any misunderstanding regarding your Which Way USA club account and Highlights for Children magazine account The form indicated
that you would receive an introductory shipment of Which Way USA, for which you would be charged $7.95, plus a nominal shipping and handling charge. It then stated that you were free to cancel and return one of the state sets with no further obligation. Or, if you chose to continue in the club, you would receive new Which Way USA state sets every three weeks at $15.90, plus shipping and handling. It is clear from the information you sent to the Revdex.com that you never intended to order this club membershipI have verified that the account has been cancelled the account and removed all charges, effective September 6, The closing balance is zero ($0.00)Please feel free to keep any shipments you have received with my complimentsPlease disregard any notices or mailings that may have been printed prior to the date the account was cancelled. I have also cancelled the renewal of your Highlights for Children magazine subscription and issued a full refund to your credit cardPlease allow to business days for the refund to be reflected on your accountThe last issue you will receive is the October issue that arrives this monthOnce again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C*** Director, Customer Contact Centers