Meineke Car Care Center

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID 12303357, and find that this resolution is satisfactory to me Regards, Morgan [redacted]

February 8, Dear Mr [redacted] : I have received a copy of your response to the Revdex.comI am deeply sorry for any inconvenience or frustration you have experienced regarding your Puzzle Buzz accountAt Highlights, we work hard to make sure our offers are clear and concise I'm sorry you feel that the Puzzle Buzz offer wasn't clear in this case I’ll be sure to share your feedback with our marketing team to ensure that they are aware of your concerns I’ve also attached a picture of the Puzzle Buzz offer as it would have appeared on the page The offer was for two free Puzzle Buzz books for just $and tax for shipping Your order was processed on January 18, You contacted us to cancel on January 23, however the Puzzle Buzz shipment was already on the way The MasterCard charge for $was pending at the time of the cancellation and cleared on January I verified that no additional shipments were sent or charges processed to your card A refund for the total amount of $was processed on January back to your MasterCard Depending on your financial institution, refunds should appear within three to five business days Highlights refunds do not take days to process Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at 1-888-372-6433, Monday through Friday, 8:AM to 4:PM, ESTThank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted] JC/klj

See attached

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Well, [redacted] ***'s response has left me flabbergasted He readily admits that the ball joint was not replaced...the ball joint that had initially caused the car to fail the state inspection, the ball joint that was supposed to be replaced, that I authorized his shop to replace The ball joint that was banged on so much that the bracket/clamp that holds it in place was cracked, leading to the cracked bracket/clamp being weldedThe ball joint that I paid his shop $to replace so that my car would pass the state inspectionReally I totally refute [redacted] ***'s charge that I knew his shop did not replace the ball joint I only found that out recently when I was hearing noise from the car and had it looked atAlso I reject [redacted] ***'s charge that I was OK with the weldWhen I was told that the bracket/clamp was cracked I asked that it be replacedI then left the car overnight (at that point with the cracked bracket, it was undriveable)When I returned the next day, I was told that the bracket/clamp had been welded...without my consentAt that point I protested that the part should have been replacedHaving no other transportation, I needed my carI paid the bill and left [redacted] ***, the proprietor of the establishment conceded that the ball joint was not replaced but said that the car was inspected and drove fine for over a year after the repair and implied that he had no liability in the caseI spent over $to replace the cracked part and the ball joint plus what I was charged initially for the repair from meineke...151.57, a total of In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID 11725443, and find that this resolution is satisfactory to meThe site and advertising are still misleading I hope no one else makes the mistake of purchasing from this organization Sincerely, Mark & Oliana [redacted]

I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club Our records indicate that we received an order by mail requesting Hidden Pictures Eagle EyeThe form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Hidden Pictures Club books every three weeks at $13.90, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membershipI have verified that your account has been cancelledI have also cleared all charges from your account and removed your information from all promotional mailings, effective March 29, The closing balance is zero ($0.00)Please feel free to keep any shipments you have received with my complimentsPlease disregard any notices or mailings that may have been printed prior to the date the account was cancelled Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted]

I have received a copy of your complaint to the Revdex.com I am sorry for any misunderstanding that has occurred regarding your Hidden Pictures Club accountThe special offer form for Hidden Pictures Club indicated that you would receive an introductory shipment which included a Hidden Pictures book and a free tote bag The shipment included a second book to preview The promotional material also indicated that you were free to cancel and return one of the books with no further obligation We offer a postage paid return label on our website Or, if you chose to continue in the club, you would receive two new Hidden Pictures books every three weeks at $per book ($13.90), plus shipping and handling and tax We mailed the introductory shipment, as well as a second shipment in good faith in accordance of the details of the offer It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have verified that your account was cancelled, effective July 20, All charges were also removed at that time The closing balance is zero ($0.00) Highlights products are always 100% satisfaction guaranteed Please feel free to keep any shipments you have received with our compliments and disregard any notices or mailings that may have been printed prior to the cancellation dateOnce again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # JC/klj Tell us why here

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

07/23/ Revdex.com of Arizona RE:complaint id # [redacted] from [redacted] I am responding to the above mentioned complaint from [redacted] about out of round tiresI have attached copies of the original sale and the two times [redacted] returned to the shopOn 06/30/ [redacted] returned for the first time stating that the tires caused a vibration above mph and that the tires were retreadsAt which time a road test drive at speeds up mph on Interstate where no unusual vibration was detectedThe total road test consisted of miles at varying speedsUpon return to the shop the tires were checked for out of round and balanceNo irregularities were found [redacted] returned again on 07/01/stating that she had taken the vehicle to [redacted] and was told that the tires were not properly balanced and that they were out of round [redacted] falls to mention [redacted] in her complaint letter as she was made aware of their out of round and balancing processIt is as followsThey use a Road Force Balancer which pre loads the correct amount of weight on the tire during the spin balance process If the tire is out of round [redacted] provides documentation stating so[redacted] has been repeatedly told if she can provide documentation form them which they would have provided at the time of service Meineke will replace the tires.This documentation is required by the supplier of the tires sold to [redacted] As [redacted] has chosen not to provide the above requested documentation and [redacted] cannot duplicate her claim of improper balance or that the tire is out of round it is with regret that we cannot reimburse her Regards, [redacted] General Manager

To Whom It May Concern:Although we feel that the repairs to Mr [redacted] PT Cruiser were performed both properly and correctly, we have issued Mr [redacted] a full refund in the amount of $in the best interest of customer serviceThis refund was mailed out 9-16-return receipt requested to the address of [redacted] ***.This by know means is an admission of fault and should not be taken as such.Should you need anything else please do not hesitate to contact us.Sincerely, [redacted] President

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

[redacted] The customer came in on 8/18/with a complaint of brake noise and a soft brake pedalWe performed a brake inspection and informed customer of the repairs that were neededCustomer clearly stated that he needed his vehicle back that dayAs it was earlier in the day that the inspection was performed we told him we would make sure his vehicle was back to him by thenOur computer system was having an issue pulling up the correct parts for the vehicle, but as they were not correct we did not put them onThere was a d**ay in receiving parts because of thisWe called the parts store and made sure to get the correct parts that fit the vehicleWe were able to make the repairs to the vehicle by the end of the day with the exception of the brake drumsThese were heat cracked and we would have the correct ones the next morningWe explained to the customer the situation and we agreed that we would put his old drums back on the vehicle and he would return inthe morning to have them replacedCustomer opted to pay for the entire bill and just return in the morning as discussed as he could not leave his vehicle overnight The next morning the customer did not show upWe tried to call and did not receive any answer or calls backOver the next two weeks we had tried on several occasions to contact the customer with no responseWe kept the drums on hand In case the customer showed up un-expectedly, so we would be able to replace them without any waltAfter we had received the letter from Revdex.com, we tried again to call the customerHe answered this time and stated that he has had phone troubles and he had been meaning to call usWe invited him in again at his convenience to have the drums replaced and he said he would be in the next morning to do so Customer arrived the next morning on 9/7/and we replaced his drums as discussed and explained to the customer that we did not and would never use incorrect parts as was his concernWe checked over our previous repairs and all was secure, safe and correctCustomer left understanding that his vehicle is safe and all repairs were made correctlyAnd this has resolved the customer's complaint Jason D [redacted] Store Manager #(206) [email protected]

I ( [redacted] - Manager) am just flabbergasted that this is still an ongoing issue concerning this [redacted] whom the complaining party does not ownWhen the owner of the vehicle decided to take it from where this originally happenedThe reason it was taken from Meineke Car Care Center is because the responsible party ( [redacted] ***) talked the customer into bringing the truck to them and they were going to take care of the repair [redacted] sat and watched the entire procedure happen and he was never told we could drill out the old plug and replace it with an over-sized plug - NEVER told that! He was told the pan may have to be taken out to get the seized plug out - At that time I had no idea it would require removing the entire engine to do this procedureLike I have told [redacted] our company would help with getting the part (oil pan) at a low cost and do a fair amount of labor at no charge - he declined and they removed the vehicle on their own beliefs that [redacted] would handle this issue since the vehicle was serviced at that facility prior to coming to Meineke for an oil changemonths without a vehicle, when these parties were told I would make it a priority to have this issue resolved one week after it happenedThis complaint - once again needs to be directed to [redacted] and not our Meineke shop! Going back and forth isn't helping get this issue resolved and now that it has been taken to the shop that did the oil change it should be fixed there immediately!

August 29, Dear ***: I have received a copy of your complaint to the Revdex.com I am sorry for any misunderstanding that has occurred regarding Which Way USA The form indicated that you would receive an introductory shipment of two Which Way USA state sets, for which you would be charged $7.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the state sets with no further obligation Or, if you chose to continue in the club, you would receive two new Which Way USA state sets every three weeks at $15.90, plus shipping and handling Three shipments were mailed in good faithIt is clear from the information you sent to the Revdex.com that you never intended to order this club membershipI verified that the account was cancelled and all charges removed on August 29, The closing balance is zero ($0.00) Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled Please keep any shipment that you may have received with our compliments Highlights contracts with agencies to collect on accounts that are past due However, your credit rating will not be impacted.Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, ESTThank you,Jeff C [redacted] Director, Customer Contact CentersAccount [redacted] JC/klj

We refunded the money to the customer and he traded his vehicle in at local car dealerWe consider this resolved

Dear Revdex.com,After multiple discussion we resolved Ms***'s issue with a simple repair at our locationMs [redacted] is happy with the resultSincerely, [redacted] GM

MEINKE CAR CARE SERVICED THE MOTOR HOME ON NOV TH WE PERFORMED AN OIL AND FILTER CHANGE AND AN AIR FILTER AT HER REQUEST WE DO NOT STOCK THE PARTS HERE SO WE PURCHASED THESE ITEMS FROM OUR LOCAL PARTS VENDERTHE OIL FILTER O RING WAS FOUND TO BE DEFECTIVE AFTER WE INSTALLED ITAS THE MOTOR HOME LEFT AND WAS DRIVING DOWN THE STREET THE OIL HAD STARTED TO LEAK PASSED THE OIL FILTER O-RING .THE MOTOR HOME EXPIERIENCED A LOSS OF POWER DO TO A TORN AIR INTAKE SEAL TO THE TURBO , THAT WAS READY TO TEAR APART BEFORE WE SERVICED IT THE MOTOR HOME WAS TOWED BACK TO MEINEKE S TO TRY AND FIFURE OUT THE ISSUE THATS WHEN WE SEEN THE BAD SEAL WE CLEANED AND TOPPED OF THE OIL BUT STILL HAD NO POWER DO TO BAD SEAL ON THE TURBO WE FOUND AND ORDERED THE INTAKE TUBE SEAL (WICH TOOK A COUPLE WEEKS ) DURING THIS TIME AS THE MOTOR HOME SAT IT DEVELOPED SOME STRANGE ELECTRICAL ISSUE WITH BATTERY AND EVENTUALLY THE STARTER WITHOUT ANY SUCCESS WE UNABLE TO GET THE MOTOR HOME TO START ! WE REPLACED THE STARTER AND HAD THE SAME NO START ISSUE MAVIS WAS INFORMED OF THESE ISSUES AND THAT MEINEKE WAS NOT ABLE TO FURTHER DIAGNOSE OR EQUIPED TO FURTHER PERFORM ANY REPAIRS ON THIS MOTOR HOME THAT HAS A MERCEDES DEISAL ENGINE SHE WAS INFORMED THAT A CERTIED MECEDES MOTOR HOME SPECIALIST WOULD BE NEEDED TO REPAIR HER MOTOR HOME .AND THAT WERE TWO PLACES IN CINCINNATI THAT COULD HELP HER AND THAT ANY FURTHER ISSUES WITH THE MOTOR HOME WAS BETWEEN HER AND WHOEVER SHE DECIDED TO HAVE WORK ON IT

I have received a copy of your complaint to the Revdex.com regarding your account I am sorry for any misunderstanding that has occurred regarding Puzzlemania The form indicated that you would receive an introductory shipment of Puzzlemania, for which you would be charged $5.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Puzzlemania books every four to five weeks at $11.90, plus shipping and handling and tax It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have verified that your account is closed and removed all charges, effective November 4, Please feel free to keep any shipments received with my compliments Please disregard any notices that may have been printed prior to the date the account was cancelled Please note that Highlights contracts with agencies to collect on accounts that are past due However, your credit rating will not be impacted Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

December 1, Dear Ms***: I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Hidden Pictures Eagle Eye book club The form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $5.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Hidden Pictures Club books every four to five weeks at $11.90, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membershipI have verified that the account has been closed, effective December 1, and all charges have been removed from the account Please feel free to keep any shipments received with my compliments I have also removed your information from our mailing listPlease disregard any notices or mailings that may have been printed prior to the date the account was cancelled Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers

September 23, Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding your accountsI am sorry for any misunderstanding regarding your Puzzle Buzz account Our records show that two additional shipments were generated before your cancellation was received on September 12, We attempted to send the second shipment on July and the third shipment on July Unfortunately, we were unable to obtain authorization right away on your cardAuthorization was received for the second shipment on September and for the third shipment on September I have verified that your account was cancelled on September We have issued a full refund for all purchases on this accountA refund in the amount of $was processed on September A second refund in the amount of $was processed on September I have also processed a third refund in the amount of $todayEach credit should be reflected on your credit card within 7-business days of the date refunded Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers