Meineke Car Care Center

Revdex.com:Although I do not agree with much of what [redacted] said in his response he did fix the problemI will tell you I do find it disrespectful for an owner of such a large company and being a business owner for so many years and having so many thousands of customers to reply in such ways as referring to my letter as a something a 5th grade girl scout would writeI also find it disrespectful and arrogant to use the term super mechanic for someone that helped me out by giving a second opinion to what his company was telling meHowever, the problem has been addressed only after a Revdex.com complaint along with a [redacted] complaintI do appreciate his mechanics at a different store that corrected the problemAlthough it took a lot of leg work, time, and frustration, on my part, they ultimately did the right thingAs far as I'm concerned it is all water under bridge and we can start with a clean slate I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Regards, [redacted]

Meineke has worked on my truck and the issues they claimed to repair are still issues and getting worse I took my Ford Ranger in for Meineke to work on 6-27-Issues being: Rear seal leak, brake adjust, radiator replacement, oil pan gasket, and ball joint replacementTotal cost: $On X-I took my truck back in for more leaking, they charged me for a new transmission seal $Again when I got home, it was leaking oil, and the transmission cooler lines were also leaking, and the radiator was leaking coolantI called Corporate and opened a complaint and they stated they could only pressure the franchiseOther than that, they had no powerI kept calling Corporate every day and on 7-31-I took my truck back in for them to look at the Transmission cooler lines and requested they flush out the transmission due to the tape they had used to seal it had began to break downManager [redacted] stated they could not perform a flush due to the machine that does that had t

January 15, Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding your accountI’m sorry for any misunderstanding regarding the merchandise you have received at your former address Unfortunately, there are quite a few accounts in our records that match the information you provided in your complaintIn order to address your concerns, additional information is requiredPlease reply with the address where the shipments are being sentIt would also be helpful if you could include the account number from the bills that you are receivingOnce I am able to locate your specific account in our records, I will be happy to address your concerns Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you,

I have received a copy of your complaint to the Revdex.com regarding your account I am sorry for any misunderstanding that has occurred I apologize that your grandson’s name was not corrected on the Puzzle Buzz account It is our goal to respond and resolve any concerns that our customers may have as quickly as possible, so I am unsure why this was not corrected I understand the importance of making sure that children’s names are correct, so I certainly understand your frustration I have verified that we received a returned Puzzle Buzz shipment and processed your cancellation request, effective March 2, No further shipments have been mailed since the club was cancelled I have marked the charges for the Puzzle Buzz shipments that were sent in November, December, and January as “returned.” The closing balance is zero ($0.00) Please disregard any invoices you may have received Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, [redacted] Director, Customer Contact Centers

I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me Please inform collection agency that this issue has been resolved Thank you

While a very nice attempt at "making things right" there are no specifics First I'm told that the check was sent When? Which time? Then I'm told that a request for follon the check and send out if not in process Either a recent check has been issued or it is still "in process." When was it sent out so that I can monitor the mail for receipt? I've been told so many times that "the check is in the mail" that it is hard to accept that it is in fact in the mail The reference to "making this right" and "believe me" is nice but just a little hard to accept at this point I'm not considering this resolved till I have the check and it is cashed

I have received a copy of your complaint to the Revdex.com regarding your account I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz, Let’s Play, and Which Way USA accounts Our records show that your account was cancelled on January 19, Refunds for the shipments sent December through January have been refundedPlease allow 3-business days for these refunds to appear on your card I am sorry that your account was not cancelled previouslyPlease feel free to keep any shipments received with my compliments Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted] JC/mlc

July 18, Dear Ms [redacted] I have received a copy of your complaint to the Revdex.com I am sorry for any misunderstanding that has occurred regarding your Puzzle Buzz accountI checked your account and verified that any future shipments of Puzzle Buzz were cancelled online on May 15, However, the second shipment of Puzzle Buzz books was pulled to be shipped on May and was pending at the time of the cancellation The cancellation applied to future shipments, but not to the books that were being prepared for shipping at the time of the cancellation The shipment remained pending for some time because we were unable to obtain authorization for your credit card When our last attempt to charge your card was unsuccessful, the final shipment was sent with an invoice attached Since you did not wish to receive the final shipment, I have removed the charge of $from the account The account is closed with a zero ($0.00) balance, effective July When the shipment arrives, please feel free to keep the Puzzle Buzz books with our compliments Nothing further will be shippedOnce again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at [redacted] , Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted]

Dear Mr. [redacted] : I have received a copy of your complaint to the RevDex.com regarding your account. I’m am deeply sorry for any inconvenience or frustration you have experienced regarding your High Five account. Our records show that your original order was placed... on July 12, 2016. The offer was for 3 free issues and then a one-year renewal of the subscription for $29.64. It is clear from the information you sent to the BBB that you never intended to order the additional year of High Five. I have verified that your account has been cancelled and all charges removed. The closing balance is zero ($0.00). Please feel free to keep any issues you have received with my compliments. Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled. Once again, I sincerely apologize for any inconvenience you may have experienced. Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:00 AM to 4:30 PM, EST. Thank you, [redacted] Director, Customer Contact Centers Account [redacted] JC/mlc

I just called [redacted] with apologyI am mailing him reimbursement check today.This week I am going to have staff meeting to review this complaint and implement corrective action.Regards, [redacted] Owner

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to me and exceeded my expectationsYou certainly redeemed Highlights Customer Service initial negative impression & I definitely feel valued after all Regards, [redacted]

RevDex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me. Regards, [redacted]

I have received a copy of your complaint to the Revdex.com regarding your account I’m sorry for any misunderstanding regarding Hidden Pictures Let’s Play book club Our records indicate that we received an order by mail requesting Hidden Pictures Let’s PlayThe form indicated that you would receive an introductory shipment of Hidden Pictures Club, for which you would be charged $6.95, plus a nominal shipping and handling charge It then stated that you were free to cancel and return one of the books with no further obligation Or, if you chose to continue in the club, you would receive new Hidden Pictures Club books every three weeks at $13.90, plus shipping and handling It is clear from the information you sent to the Revdex.com that you never intended to order this club membership I have verified that our account has been cancelled and all charges removed, effective May 17, The closing balance is zero ($0.00) Please feel free to keep any shipments you have received with my compliments Please disregard any notices or mailings that may have been printed prior to the date the account was cancelled Once again, I sincerely apologize for any inconvenience you may have experienced Should you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you, Jeff C [redacted] Director, Customer Contact Centers Account # [redacted] JC/mlc

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I did contact the company before filing complaint ID [redacted] with Revdex.com A customer representative called me to apologize for the misunderstanding, but the was all they could do The conversation was very strained on my part and the call ended rather quickly I do not find their simple apology acceptable as a resolution but do not expect them to go any further I have learned not to utilize this company in the future and will explain my decision to anyone willing to listen Regards, [redacted] ***

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] . Please add your rejection comments below. [If you are rejecting the business's response please enter your rejection comments here.]I am pleased that Mr. [redacted] is willing to work with me and I do believe that we can reach an agreement. I am in the process of getting estimates on removing the mufflers, also they were welded on, so I do not know if this is an issue because they have to be cut off. Also what Mr. [redacted] does not realize is that I do in fact use my emergency, ( parking brake ), every time I park the car and I have been doing this for almost 50 years. I still do not believe that everything was frozen under there. The car is always garaged and well taken care of. I have not been able to drive the car almost immidiatley since I got it back because the check engine light is coming on and I believe that the new mufflers are causing this. I am not sure if I am getting improper back pressures that are causing this or not due to the fact that these are not stock mufflers. Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below First of all, Meineke did not respond to the other problems found with their repairs, such as the power steering fluid hose and the brakes With respect to the timing belt, Meineke claims that the repairs are out of warranty, but I brought the car back in,not once, but three times, asking them to recheck the timing belt installation The district manager, [redacted] ***, was incorrect in saying that there were no problems The first time I brought the car back with a complaint about the noise, he said it was a disconnected hose This did nothing to correct the noise (and loss of power) so I brought it back a second time and MrMaze admitted that the timing belt was not installed properly and that they had corrected it However, it still made an unusual noise so I brought it back a third time and was told that I was "hearing things' he assured me that the car would run well when I specifically asked him if it was going to break down on me (which it did)All of this occured in within the days of the warranty, so I did my due diligence I am asserting that the warranty time limit does not apply because Meineke did not provide the service as promised, so they are in breach of the contract I have attached several documents from the Toyota dealership that show a pattern of shoddy work that resulted in extra cost to me for repairs on the brakes, the power steering line, and a year later on the timing belt Documents 1, and show the invoice, dated April 04, 2015, of the work done by Meineke Document shows that weeks later I had to have the brakes and the power steering line repaired againIn regards to the power steering line, when I originally asked Meineke to check a leak, the mechanic told me that he knew exactly what the problem was, that it was common for Highlanders, and that he could fix if by replacing one part of the line After I drove the car out of Meineke, it continued to leak power steering fluid I did not initially bring this to their attention because the timing belt problem was creating such a loud noise and a significant loss of power, I was more worried that the engine was being damaged but an incorrectly installed timing belt As can be seen in document 4, Toyota fixed the power steering leak Obviously, Meineke did not take care to locate the leak and just replaced a part of line without confirming that the leak had been fixed In regards to the brakes, I noticed a sinking brake pedal when stopped and strange noise coming from the rear when brakes were applied At this point I did not trust Meineke so I had Toyota check it As documented in their invoice, the fit kits had been taken off and were missing and the "rear backing plates have been smashed in with an air hammer" I think that line speaks for itself The mechanic at Toyota assured me that this was not normal.Documents and are from the invoice that resulted from the most recent repair, which was itself necessitated by yet more shoddy work by Meineke This was the most expensive cost to me I have highlighted in yellow the findings by ToyotaTheir technician said: "found bolts missing, one broken off, pulley may have been damaged when removed causing it to separate and rub through lower cover, melted plastic got in betweeen belt and gear knocking the timing belt out of time" Again, I think it speaks for itself The technician at Toyota had a box with the separated pulley waiting for me and said he has never seen that before (this is actually what the lcoal manager at Meineke also said when I whoed him the same day) The Toyota technician told me that pulleys don't just separate like that and acknowledged that it had to have been installed incorrectly As the invoice shows, it wasn't just installed improperly, it was damaged I don't know how Meineke can justify that they did the repairs as promised when there are five bolts missing and another broken off.Overall, the records show that much of the work done on my car by Meineke last year was either substandard, or downright damaging I deserve a refund for the work done on the brakes the power steering line, and the timing belt I am willing to compromise with payment of the repair bill that was incurred at Toyota for the timing belt (documents and 6) Regards, [redacted]

Thomas Jackson called for a quote to install ignition cylinder to his car Chrysler Crossfire couple of days prior to March 16, and the quote was given $for the ign cylinder and labor around $ on the phone with out checking the car that is trueWe ordered the parts from the Chrysler dealer installed on 3/16/15, still same problem existed, that day my co-worker [redacted] was in the shop and he called Thomas having said the car needed steering column for an additional cost of part $he agreed that is trueBut after installing steering column same problem as before I called my friend a tech with Chrysler dealer and asked his help then he said they no longer service or repair this car because this car was built on Mercedes technology not only that it is being discontinued they turn all car away with out being repaired Since I asked his help he advised me to send this car to him to have a look at it before sending I had informed Thomas about the car going to the Chrysler dealer and he agreed to thatThe Chrysler dealer hired a Mercedes tech in order to diagnosis this car spend lot of time on it reached the conclusion that the electronic key of the car does not communicate with the ignition system for which they never informed us the amount of the bill in advance They repaired and reprogrammed the system sent the car back to the Meineke shop with a huge bill on itI was not at the shop that time, [redacted] called Thomas having said car is ready to pick upThomas Jackson came paid the bill $included 7% tax but excluded Chrysler dealer bill Later [redacted] realized that he did not collect the dealer bill he called Thomas and asked the money charged by Chrysler dealer Later Thomas called me at the shop and talked about what happened with [redacted] regarding the additional bill then I said if Thomas is not comfortable with the Chrysler bill not to pay but I want to talk to him personally something about the car that is trueThere was nothing shady or fishy attitudes towards Thomas he is mistakenI wanted to show him something in the car physically so that he could be convinced for the benefit of Thomas Any way he did not come and end up with a complaint to Revdex.comThis is what Chrysler tech ( my friend) said to me - you are going to be in problem with this car any time the transmission in the electronic system malfunction could be happened any moment and the car will not start after that, the Chrysler or Mercedes dealer no longer repair that system as the system is discontinued If you are away from home you are stuck with the car somewhere the car could be abandonedThomas I always treated you as my friend if you need my help you can call me any time I will be at your service that is the reason I have been here for the last yearsI would never ever cheat you that is the reason I said not to pay that additional dealer bill, but Chrysler dealers do not care about the feelings of the customersSee you,regards, [redacted] ***

August 11, Dear Ms [redacted] : I have received a copy of your complaint to the Revdex.com regarding your accountI am sorry for any confusion regarding your order of the microscope I have processed a refund in the amount of $to cover the cost of your returned shipmentAs you requested, I have also cancelled the remaining issues of your Highlights for Children magazine subscriptionA refund in the amount of $has been processedYou may expect to receive both refund checks in the mail within 2-weeks I am very concerned with the condition of the microscope and slides when you received themI have forwarded the information to the appropriate department for further investigation Highlights for Children has always had a 100% satisfaction guarantee on all productsIt is important to us that our customers are completely satisfied, so it is our practice to issue a full refund on return products with our apologiesI am very sorry that this was not your experience Once again, I sincerely apologize for any inconvenience you may have experiencedShould you have any further questions or concerns, please feel free to contact me at ###-###-####, Monday through Friday, 8:AM to 4:PM, EST Thank you,

Oil cap was not properly secured causing oil to be spilled on the engine and causing additional expenses On 6/1/I had the oil changed at Meineke and the oil cap was not properly secured On 6/8/my wife traveled out of town and as she pulled into a gas station the oil cap came off the engine causing oil to cover the engine This could have cause a fire, or accident on I-and my wife could have been injured or the engine could have frozen due to lack of oil A tow truck was called and the car was towed to a garage The mechanic found the oil cap had come off and it was not properly secured which could have been done by twisting the capHe also found that the car only had quarts of oil left in the engineI had to make a mile trip to pick up my wife The next day we rented a car for her to make her trip out of townOn 6/10/I took off work and rented a car dolly and went to get the car from the garage I did not drive the car back because I wanted to show Mein