Thank you for taking the time to notify us of the problem you had at our location It is Delta Sonic's policy to guarantee complete satisfaction We will issue a service refund check in the amount of $ Please accept our apologies for the disappointment and inconvenience you
were caused The refund will be mailed directly to the address provided and typically takes between 7-business days
We would be happy to show the customer our digital video proof. The video can be viewed on site with the location Supervisor. Please contact our office at 1-800-THE-KISS to schedule an appointment
The plan must be cancelled prior the the 25th of the month to ensure you are not billed for the next month This can be done over the phone and online Cancelling does not entitle you to full or partial refunds or credits, but your Unlimited pass will be valid for the remainder of the
current paid month Due to the fact that the customer used the plan during the month of July, the plan had to be discontinued without any refunds Although we cannot issue a refund, we would be happy to offer a $Delta Sonic gift card as compensation
At this time, our records indicate repairs have been paid for Our records also indicate a rental reimbursement check was mailed directly to the customer along with a complimentary gift card
There is simply no equipment on the passenger side of the
Car Wash that could cause the damage in question. The conveyor rail only runs on the driver
side, so it would not be possible for the track to cause the damage to the passenger
side. We would be happy to schedule an
appointment for the customer to come in and view the equipment and how it works
with our supervisor. The complainant can contact our office at
###-###-#### to schedule an appointment
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I do not know what to say any moreI have gone back and fourth with the company multiple timesRegardless of what they say regarding "previous" damage at the end of the day the damage to my vehicle happened on their propertyI am extremely dissatisfied with the way the company has handled this issueI REFUSE to have delta sonic technician try to fix my car as their manager tried to bend the part back and broke itIf this is not resolved asap I will be going to small claims court and will tell everyone I know and on social media about my negative experience in an effort to not have this happen to another customer. Thank you for your time
We appreciate and understand the complainant's feelings on this matter but unfortunately must stand behind our assessment that this damage occurred somewhere other than Delta Sonic. Our investigation and visual inspection by the Site Supervisor indicate the damage in question is not consistent
with the services performed at Delta Sonic. The cloth travels over the entire vehicle however; the damage in question is limited to one area. Certainly, if the damage was caused by the cloth, there would be an excellent chance the damage would have been repeated on other areas of the vehicle. The customer reported that they would be contacting their attorney. The attorney can contact our office at *** and we will put them in touch with our Legal Department
We appreciate the customer notifying
us and we have investigated this issue. The pumps have been tested and were found to be working as they should. Also, many Basic Car Washes are purchased at the pumps daily, so we know it can happen. We believe the issue may be, if the customer hits "yes" and doesn't wait for it to cycle, and hits "yes" again thinking the button did not register, it could correspond to the purchase button on the next screen. When done waiting for the screens to cycle through, the problem cannot be duplicated. We do regret any inconvenience the customer may have been caused and will be sending complimentary passes to the address provided
If the claimant would like the claim re-evaluated, they may contact our office at ###-###-#### between the hours of 8:00am and 6:00pm to schedule and appointment with our Area Manager
We fully understand the customers concerns and have carefully considered this complaint Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed.The complainant can forward a diagnosis to our office and if the issue with the
control panel can be directly linked to our service, we will authorize repairs
We can understand the customer's feelings regarding the alleged damage however; our investigation of this complaint strongly indicates that the damage was the result of a pre-existing condition Normally the paint finish on a vehicle, if properly applied and in sound condition, will not be
affected by the Car Wash or pre-spray process The only time a problem may occur is when the paint has lost its adhesion creating a peeling, bubbled or flaking condition We have issued and mailed a check to the customer in the event the damage was further aggravated at Delta Sonic If the complainant feels we have not assessed your claim fairly, please contact our office to set up an appointment with our Area Manager/Site Supervisor to inspect the vehicle at the location where the claim was filed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We understand the customers concerns and have carefully considered this complaint Since our toweling material and wiping method have been proven safe and reliable, we feel the vehicles damage was incurred by some other means and went unnoticed prior to the services Certainly, if the
towels caused the damage in question, there would be an excellent chance the damage would have been repeated in other areas of the vehicle Although our preliminary investigation indicates it is very unlikely the damage was caused at Delta Sonic, we would be willing to have our Detail Shop perform a Scratch Repair Service to the affected area Our Detail Shop process has proven to be very successful in removing most imperfections If the complainant agrees to this resolution, we will have a letter mailed to him authorizing this service
It was determined that Delta Sonic did not cause the damage in question The oil leak was coming from an area that is not affected by an oil change, this is the reason the dealer covered repairs under warranty In the interest of customer goodwill, we sent employees to clean the complainant's driveway on 3/1/ There was not a working hose available to the employees We would be willing to attempt to clean the driveway again as long as a working hose is available However; if the stains are not completely removed at the second attempt, we cannot offer anything further
Thank you for taking the time to notify us of the problem you had at our location It is Delta Sonic's policy to guarantee complete satisfaction We will issue a service refund check in the amount of $ Please accept our apologies for the disappointment and inconvenience you
were caused The refund will be mailed directly to the address provided and typically takes between 7-business days
We would be happy to show the customer our digital video proof. The video can be viewed on site with the location Supervisor. Please contact our office at 1-800-THE-KISS to schedule an appointment
The plan must be cancelled prior the the 25th of the month to ensure you are not billed for the next month This can be done over the phone and online Cancelling does not entitle you to full or partial refunds or credits, but your Unlimited pass will be valid for the remainder of the
current paid month Due to the fact that the customer used the plan during the month of July, the plan had to be discontinued without any refunds Although we cannot issue a refund, we would be happy to offer a $Delta Sonic gift card as compensation
At this time, our records indicate repairs have been paid for Our records also indicate a rental reimbursement check was mailed directly to the customer along with a complimentary gift card
There is simply no equipment on the passenger side of the
Car Wash that could cause the damage in question. The conveyor rail only runs on the driver
side, so it would not be possible for the track to cause the damage to the passenger
side. We would be happy to schedule an
appointment for the customer to come in and view the equipment and how it works
with our supervisor. The complainant can contact our office at
###-###-#### to schedule an appointment
Please contact our Repair Department to schedule the courtesy scratch repair They can be contacted at ###-###-####
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
Replacement gift cards were mailed directly to the customer on 10/12/ We truly appreciate his patience while we reviewed the claim
I do not know what to say any moreI have gone back and fourth with the company multiple timesRegardless of what they say regarding "previous" damage at the end of the day the damage to my vehicle happened on their propertyI am extremely dissatisfied with the way the company has handled this issueI REFUSE to have delta sonic technician try to fix my car as their manager tried to bend the part back and broke itIf this is not resolved asap I will be going to small claims court and will tell everyone I know and on social media about my negative experience in an effort to not have this happen to another customer. Thank you for your time
We appreciate and understand the complainant's feelings on this matter but unfortunately must stand behind our assessment that this damage occurred somewhere other than Delta Sonic. Our investigation and visual inspection by the Site Supervisor indicate the damage in question is not consistent
with the services performed at Delta Sonic. The cloth travels over the entire vehicle however; the damage in question is limited to one area. Certainly, if the damage was caused by the cloth, there would be an excellent chance the damage would have been repeated on other areas of the vehicle. The customer reported that they would be contacting their attorney. The attorney can contact our office at *** and we will put them in touch with our Legal Department
Consumer called, still has not received the checkShould not take this long to mail to East aurora, NY
We appreciate the customer notifying
us and we have investigated this issue. The pumps have been tested and were found to be working as they should. Also, many Basic Car Washes are purchased at the pumps daily, so we know it can happen. We believe the issue may be, if the customer hits "yes" and doesn't wait for it to cycle, and hits "yes" again thinking the button did not register, it could correspond to the purchase button on the next screen. When done waiting for the screens to cycle through, the problem cannot be duplicated. We do regret any inconvenience the customer may have been caused and will be sending complimentary passes to the address provided
Our records indicate the complainant has an appointment scheduled for 2/29/with the Site Supervisor to have the claim re-evaluated
If the claimant would like the claim re-evaluated, they may contact our office at ###-###-#### between the hours of 8:00am and 6:00pm to schedule and appointment with our Area Manager
We fully understand the customers concerns and have carefully considered this complaint Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed.The complainant can forward a diagnosis to our office and if the issue with the
control panel can be directly linked to our service, we will authorize repairs
Please respond with your claim number so that we may further investigate this for you
We can understand the customer's feelings regarding the alleged damage however; our investigation of this complaint strongly indicates that the damage was the result of a pre-existing condition Normally the paint finish on a vehicle, if properly applied and in sound condition, will not be
affected by the Car Wash or pre-spray process The only time a problem may occur is when the paint has lost its adhesion creating a peeling, bubbled or flaking condition We have issued and mailed a check to the customer in the event the damage was further aggravated at Delta Sonic If the complainant feels we have not assessed your claim fairly, please contact our office to set up an appointment with our Area Manager/Site Supervisor to inspect the vehicle at the location where the claim was filed
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
We understand the customers concerns and have carefully considered this complaint Since our toweling material and wiping method have been proven safe and reliable, we feel the vehicles damage was incurred by some other means and went unnoticed prior to the services Certainly, if the
towels caused the damage in question, there would be an excellent chance the damage would have been repeated in other areas of the vehicle Although our preliminary investigation indicates it is very unlikely the damage was caused at Delta Sonic, we would be willing to have our Detail Shop perform a Scratch Repair Service to the affected area Our Detail Shop process has proven to be very successful in removing most imperfections If the complainant agrees to this resolution, we will have a letter mailed to him authorizing this service
It was determined that Delta Sonic did not cause the damage in question The oil leak was coming from an area that is not affected by an oil change, this is the reason the dealer covered repairs under warranty In the interest of customer goodwill, we sent employees to clean the complainant's driveway on 3/1/ There was not a working hose available to the employees We would be willing to attempt to clean the driveway again as long as a working hose is available However; if the stains are not completely removed at the second attempt, we cannot offer anything further