We appreciate the customers concerns Our investigation indicates Delta Sonic changed the oil on the complainant's vehicle on 7/24/ On that date, quarts were added to the vehicle in accordance with BMW's specifications The complainant returned to file a claim on 9/28/ Since the oil change, the vehicle in question has been driven 3,miles Vehicles cannot run for extended periods without proper lubrication When Delta Sonic inspected the vehicle, the oil filter and drain plug were both found to be tight and dry Without any evidence of external leaks, the only possibility is an internal oil consumption issue which would not be related to our service
Our records indicate the complainant met with our District Manager on 6/6/ The complainant was shown video evidencing the damage was present prior to the Car Wash In the interest of customer goodwill, an authorization for a courtesy buff was also mailed to the customer Once the customer receives the authorization letter, the appointment can be made with the Detail Shop
We fully understand the customers concerns and have carefully considered this complaint Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed at Delta Sonic If you feel we have not assessed your claim fairly, please contact our office to schedule an appointment with our Site Supervisor to inspect the vehicle Be assured Delta Sonic will work hard to resolve all customer claims
The complainant can forward the written estimate We will process fair cost reimbursement to the complainant as determined by an independent insurance adjuster
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Hello, the response does not reflect the correct information, the mirror has NEVER been replaced previouslyThe mirror was replaced by Delta Sonic due to their own investigation that it was damaged during a washThe replacement was with an after market mirror that does not match driver side factory mirror, the depth perception, reflection/magnification is too strong and It is dangerous as the entire side is a blind spotThe vehicle is a large truck and at this point the mirror is useless and a dangerI am requesting the mirror be replaced with the correct factory made mirror as it had prior to Delta Sonic damaging it I Have expressed the same concern on going, also with the same request to simply have the correct part replacedAll paperwork has been forwarded to my attorney at this point Delta Sonic will be held liable for the endangerment it is currently putting myself and family by NOT replacing my mirror with factory OEM partsI am also concerned that when I spoke with Delta Sonic prior to the installation, I was told it would be replaced with the same Ford parts and not an aftermarket parts as it wasI have yet to receive a callback from any of the managers or staff I left a message at Delta Sonic, prior to my complaint Regards, [redacted]
Thank you for taking the time to express your concerns We value our customers and careful consideration is given to all customer inquiries Attached is a handout we provide to every customer that purchases the Unlimited Car Wash Plan It summarizes the plan details and benefitsSalient points include: Our regular retail price for this plan is $for a standard vehicle and is the only price advertised on signs or print We offer lower introductory pricing for new members which is only guaranteed for the first two months Customers may cancel any time after the first month’s charge We provide customers days’ notice of any price increase right on their receipt and on the express pay terminal screen We let customers know that they may still be eligible to receive a discounted rate based on usage-but again, our regular rate is $a month for a standard vehicle All Unlimited Plan members are also eligible to receive discounts on gas purchases, discounts on Oil Change and Detail Shop services and the use of an expedited Super Lane where available We only offer an introductory period price as disclosed and a discount for our customers that do not use our services regularly Based on your current usage of washes per month, you are considered a high-level user With your level of use at the $price, you pay less than $per wash, for our very best Super Kiss Car WashWe can assure you that this is below our variable cost to wash a vehicle Other members may be at a lower rate due to the low user discount Taking into consideration that you are also eligible to receive discounts on gas purchases, discounts on Oil Change and Detail Shop services and the use of the expedited Super Lane where available, we truly feel that we are extending a great value Although we cannot process a refund, we will send complimentary passes as a gesture of customer goodwill Thank you again for taking the time to communicate your concerns We appreciate your business and hope this response helps to clarify any questions you may have
We have completed our investigation and have determined that we did not contribute to the complainant's damages The complainant returned to our location approximately hours after passing through our Car Wash tunnel to report the alleged damage No claim was presented at the time of their visit, nor did any employees notice the damage upon the complainant's vehicle at our drying station Our digital video also shows the complainant's vehicle exiting the Car Wash with the rear brake light intact In addition to these findings, 1,vehicles passed through the Car Wash tunnel on the same day with no similar reported incidents A copy of the video has also been provided to the complainant's attorney Due to these facts, we must respectfully deny this claim
Our records indicate the complainant was contacted by our Detail Shop Manager and he will be returning to the location for a refund and any needed touch-ups
Our records indicate the complainant has an appointment with our District Manager on 6/6/15, to view our digital video showing the damage was present prior to the Car Wash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Finally, after almost months, your company's customer service was horrible; it was a nightmare working with you allAlso, I have unlimited interior and washes, since I can't use the gift card on gas then what can I use it for then? It almost serves no purposeI hope other people don't have to endure the horrid treatment I went through Regards, [redacted] ***
The Director of Loss Prevention & Security outlined to the customer the reasons the trespass notice was issued After discussion with the customer, the trespass notice has been revoked
The reimbursement check was mailed to the address provided on 3/15/ If the claimant would like, we will issue a stop payment on the check that was issued and he can return to the location for reimbursementIf this is acceptable, please advise so that we may issue a stop payment and advise location management that the customer will be returning for reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I would like to add Delta Sonic stepped up to remedy the situationI appreciate them taking care of me and fixing my carMy faith restored in their customer service
At this time, our preliminary investigation indicates the affected area was previously coated with some sort of paint that is not original to the vehicle It appears that the foreign substance that was previously applied was incompatible with the surface, causing a lack of adhesion leading to the eventual flaking Our records indicate the complainant has an appointment with the District Manager on 7/15/to have the damage inspected and the claim re-evaluated
Please provide your claim number so that we may look into this matter If a claim has not been filed, please return to the location at your convenience to file a claim so that we may fully investigate this alleged incident Thank you
We apologize for any misunderstanding however; the service menu that was presented to the customer prior to the service clearly details exactly what is included with the Oil Change Although we cannot offer a refund for the filters, as they are currently installed in the customer's vehicle, in the interest of customer goodwill, we would be happy to send a Delta Sonic Gift Card for the disputed amount of $ Please notify us if this offer is acceptable and we will gladly send a Gift Card to the customer's address
We appreciate the customers concerns The customer's Unlimited Car Wash Plan has been terminated as per his request A refund in the amount of $has also been processed for this months charge The manager of our Unlimited Department has also called the customer and left a detailed message with this information
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am rejecting the preliminary investigation I have set up an appointment with Site Supervisor Laurie for this Friday April 8, at 10:am at their Niagara Falls Boulevard & 80th Street location in Niagara Falls, NY - Delta Sonic Claim ID [redacted] Please submit the photos of the damages that were sent in my earlier email Regards, [redacted]
We appreciate the customers concerns Our investigation indicates Delta Sonic changed the oil on the complainant's vehicle on 7/24/ On that date, quarts were added to the vehicle in accordance with BMW's specifications The complainant returned to file a claim on 9/28/ Since the oil change, the vehicle in question has been driven 3,miles Vehicles cannot run for extended periods without proper lubrication When Delta Sonic inspected the vehicle, the oil filter and drain plug were both found to be tight and dry Without any evidence of external leaks, the only possibility is an internal oil consumption issue which would not be related to our service
Our records indicate the complainant met with our District Manager on 6/6/ The complainant was shown video evidencing the damage was present prior to the Car Wash In the interest of customer goodwill, an authorization for a courtesy buff was also mailed to the customer Once the customer receives the authorization letter, the appointment can be made with the Detail Shop
We fully understand the customers concerns and have carefully considered this complaint Our preliminary investigation indicates it is highly unlikely the damage in question was a result of the services performed at Delta Sonic If you feel we have not assessed your claim fairly, please contact our office to schedule an appointment with our Site Supervisor to inspect the vehicle Be assured Delta Sonic will work hard to resolve all customer claims
The complainant can forward the written estimate We will process fair cost reimbursement to the complainant as determined by an independent insurance adjuster
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Hello, the response does not reflect the correct information, the mirror has NEVER been replaced previouslyThe mirror was replaced by Delta Sonic due to their own investigation that it was damaged during a washThe replacement was with an after market mirror that does not match driver side factory mirror, the depth perception, reflection/magnification is too strong and It is dangerous as the entire side is a blind spotThe vehicle is a large truck and at this point the mirror is useless and a dangerI am requesting the mirror be replaced with the correct factory made mirror as it had prior to Delta Sonic damaging it I Have expressed the same concern on going, also with the same request to simply have the correct part replacedAll paperwork has been forwarded to my attorney at this point Delta Sonic will be held liable for the endangerment it is currently putting myself and family by NOT replacing my mirror with factory OEM partsI am also concerned that when I spoke with Delta Sonic prior to the installation, I was told it would be replaced with the same Ford parts and not an aftermarket parts as it wasI have yet to receive a callback from any of the managers or staff I left a message at Delta Sonic, prior to my complaint Regards, [redacted]
Thank you for taking the time to express your concerns We value our customers and careful consideration is given to all customer inquiries Attached is a handout we provide to every customer that purchases the Unlimited Car Wash Plan It summarizes the plan details and benefitsSalient points include: Our regular retail price for this plan is $for a standard vehicle and is the only price advertised on signs or print We offer lower introductory pricing for new members which is only guaranteed for the first two months Customers may cancel any time after the first month’s charge We provide customers days’ notice of any price increase right on their receipt and on the express pay terminal screen We let customers know that they may still be eligible to receive a discounted rate based on usage-but again, our regular rate is $a month for a standard vehicle All Unlimited Plan members are also eligible to receive discounts on gas purchases, discounts on Oil Change and Detail Shop services and the use of an expedited Super Lane where available We only offer an introductory period price as disclosed and a discount for our customers that do not use our services regularly Based on your current usage of washes per month, you are considered a high-level user With your level of use at the $price, you pay less than $per wash, for our very best Super Kiss Car WashWe can assure you that this is below our variable cost to wash a vehicle Other members may be at a lower rate due to the low user discount Taking into consideration that you are also eligible to receive discounts on gas purchases, discounts on Oil Change and Detail Shop services and the use of the expedited Super Lane where available, we truly feel that we are extending a great value Although we cannot process a refund, we will send complimentary passes as a gesture of customer goodwill Thank you again for taking the time to communicate your concerns We appreciate your business and hope this response helps to clarify any questions you may have
We have completed our investigation and have determined that we did not contribute to the complainant's damages The complainant returned to our location approximately hours after passing through our Car Wash tunnel to report the alleged damage No claim was presented at the time of their visit, nor did any employees notice the damage upon the complainant's vehicle at our drying station Our digital video also shows the complainant's vehicle exiting the Car Wash with the rear brake light intact In addition to these findings, 1,vehicles passed through the Car Wash tunnel on the same day with no similar reported incidents A copy of the video has also been provided to the complainant's attorney Due to these facts, we must respectfully deny this claim
Our records indicate the complainant was contacted by our Detail Shop Manager and he will be returning to the location for a refund and any needed touch-ups
Our records indicate the complainant has an appointment with our District Manager on 6/6/15, to view our digital video showing the damage was present prior to the Car Wash
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [Finally, after almost months, your company's customer service was horrible; it was a nightmare working with you allAlso, I have unlimited interior and washes, since I can't use the gift card on gas then what can I use it for then? It almost serves no purposeI hope other people don't have to endure the horrid treatment I went through Regards, [redacted] ***
The Director of Loss Prevention & Security outlined to the customer the reasons the trespass notice was issued After discussion with the customer, the trespass notice has been revoked
The reimbursement check was mailed to the address provided on 3/15/ If the claimant would like, we will issue a stop payment on the check that was issued and he can return to the location for reimbursementIf this is acceptable, please advise so that we may issue a stop payment and advise location management that the customer will be returning for reimbursement
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] I would like to add Delta Sonic stepped up to remedy the situationI appreciate them taking care of me and fixing my carMy faith restored in their customer service
Our adjuster has reached out to Kristen, the service adviser at Peake BMW and left a message for her He is currently awaiting a call back from Kristen
The company states it was not at fault in these incidents I will wait to hear a reply from them They were most courteous Thank you [redacted] ***
At this time, our preliminary investigation indicates the affected area was previously coated with some sort of paint that is not original to the vehicle It appears that the foreign substance that was previously applied was incompatible with the surface, causing a lack of adhesion leading to the eventual flaking Our records indicate the complainant has an appointment with the District Manager on 7/15/to have the damage inspected and the claim re-evaluated
Please provide your claim number so that we may look into this matter If a claim has not been filed, please return to the location at your convenience to file a claim so that we may fully investigate this alleged incident Thank you
We apologize for any misunderstanding however; the service menu that was presented to the customer prior to the service clearly details exactly what is included with the Oil Change Although we cannot offer a refund for the filters, as they are currently installed in the customer's vehicle, in the interest of customer goodwill, we would be happy to send a Delta Sonic Gift Card for the disputed amount of $ Please notify us if this offer is acceptable and we will gladly send a Gift Card to the customer's address
We appreciate the customers concerns The customer's Unlimited Car Wash Plan has been terminated as per his request A refund in the amount of $has also been processed for this months charge The manager of our Unlimited Department has also called the customer and left a detailed message with this information
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowI am rejecting the preliminary investigation I have set up an appointment with Site Supervisor Laurie for this Friday April 8, at 10:am at their Niagara Falls Boulevard & 80th Street location in Niagara Falls, NY - Delta Sonic Claim ID [redacted] Please submit the photos of the damages that were sent in my earlier email Regards, [redacted]