Menard, Inc.

I apologize for any misunderstanding regarding the shipment of Mr. [redacted]s door order.According to our records, the order was picked up in full on 4/ 11 /15. We have not receivedany correspondence from him since that date.I trust this file can be closed at this time.

Thank you for giving us the opportunity to respond to Mr. [redacted]s concerns.I am sorry that Mr. [redacted] is unhappy with a merchandise credit check for his refund.Our return policy states that when allowable merchandise is returned within 90 days with thereceipt, a refund wi ll be issued based on...

the original form of payment. When gift cards and acheck or cash are lIscd as payment, allowable returns will be issued to the gift card, up to theoriginal amount of tile gift cards used. The remaining amount will be refunded in cash. Ifthe gift cards arc not refundable or if they arc not available at the lime or the return, amerchandise credit check will be issued for that amount. As merchandise credit checkscannot be redeemed for cash, we cannot offer Mr. [redacted] a cash refund for the amount ofthe gift cards.We value Mr. [redacted] business and appreciate his understanding in this matter.Sincerely,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
My complaint addressed Two issues.  First, we and other customers being ignored by employees in the immediate area when we needed assistance.  Second, our friends experience with their counter top.  The response totally ignored our first complaint and focused entirely on the second (which I have forwarded to our friends).  I want to know what steps Menards management has taken to ensure that employees do not ignore customers in need of assistance!
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The manager stated that the website clearly states the restocking fee on special order items.... Again, how should I know this is a special order item? If I am not informed this is a special order item then there is no way for me to know. 
Regards,
[redacted]

Thank you for giving us the opportunity to respond to Mr. [redacted]'s ongoing concerns. I am sorry that Mr. [redacted] is unhappy with the response he received. Unfortunately, the door is unavailable and Mr. [redacted] has received a refund for the purchase price. There is nothing further we can offer. We value Mr. [redacted]'s business and appreciate his understanding in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 11773942, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing...

this matter to a close, we would like to know your view on the matter.]
Regards,
Richard [redacted] The last date of 9/10/2016 is their last date not the date I mailed the rebate request form.  I mailed it well before that.  You are getting double talk.

Thank you for giving us the opportunity to respond to Mr. [redacted]·s concerns.I am sorry that Mr. [redacted] experienced a problem with his lawn mower. Once they have beenused, all gas-powered products must be taken to a manufacturer"s authorized service centerfor inspection. Any problems found due to a...

defect in workmanship will be repaired underwarranty at no charge to the consumer. This inspection is required, not only to ensure thatthere has been no abuse or neglect to the machine, but also to ensure that the product wasassembled and is operating per the specifications of the manufacturer.If the authorized service center deems the product has a manufacturer's defect that cannot beeconomically repaired, a refund, or replacement, will be offered at that lime. It appears asthough, Mr. [redacted] has ta ken his lawn mower to the service center. In order to investigatefurther, please ask Mr. [redacted] to send a readable copy of the factory authorized diagnosticreport to my attention, at the address listed below.We value Mr. [redacted]'s business and appreciate his cooperation in this mailer.

Re: Todd [redacted]Case #[redacted]Dear Ms. [redacted]:Guest Services DepartmentArlene [redacted]Thank you for giving us the opportunity to respond to Mr. [redacted]'s concerns.I am sorry that Mr. [redacted] did not receive a rebate he submitted. We are very proud of ourrebate program and want to make sure Mr....

[redacted] receives any rebate he is due. Please askhim to send a readable copy of his cash register receipt for the transaction on which he didnot receive the rebate to my attention at the address li sted below. We will investigate andmake sure Mr. [redacted]'s rebate is processed properly.We value Mr. [redacted]'s business and appreciate his cooperation in this matter.Sincerely, Guest ServicesMenard, Inc.[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have attached a letter I received back in August from [redacted] atMenards (Guest Services)  I have also attached the reply I received fromthe manufacturer ([redacted]).  This reply from Midwest Manufacturing isevidence that Menards may be misrepresenting the product in theirshowroom.  They have two displays for the product.  One display is with atop and bottom rail such as the other railing systems and the other withonly the top rail.  The computer estimator must have factored only a toprail which would explain why I was short half the hand rails.  This is theonly explanation [redacted] from Menards and I could come up with.[redacted] was their employee that witnessed everything that went on.  He had theestimates I was given.  He also came out to my home to visually inspectthat all materials I purchased were used and that all measurements given tothem by my builder were accurate.  [redacted] verified that everything wascorrect.  He said he would bring the matter to the attention of hissupervisors.  No supervisor ever called me.I am not sure what happened to [redacted] from guest services atMenards but now I am being asked by [redacted] from guest services atMenards for information that [redacted] should already have had.    Since mybuilder delivered the measurements himself I am not sure if I was evergiven a copy of the estimate.  I went by the contractor services desk atMenards last week and learned that estimates are only kept on Menard'scomputers for 30 days.  (How convenient)  However, as I said before if theyare wanting to validate my honesty, they simply need to ask [redacted]before any more employee turnover occurs.  Thank you for your attention tothis matter.Attached is a copy o the original picking ticket containing the SKU's.
Regards,
[redacted]SEE ATTACHED DOCUMENTS**

Dear Mr. [redacted]:Thank you for giving us the opportunity to respond
to Ms. [redacted]'s concerns.I am sorry that Ms. [redacted] was unhappy with the
delivery of her gazebo. As Ms. [redacted] is aware, the delivery service is an
independent company. The contact information for the delivery service is on...

Ms.
[redacted]'s delivery agreement. Any dissatisfaction concerning the delivery
should be addressed to them.We value Ms.
[redacted]'s business and appreciate her understanding in this matter.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  There is an inaccuracy in that the rebate receipt did print, but I did finally get the rebate so I won't make a big deal about it.  The issue was their Rebate company was refusing to pay because of the exchange, even after getting documentation from the company and myself.
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution...

is satisfactory to me. They have contacted me now! I will send the fixtures back today. They need a more professional customer service help desk.
Regards,
[redacted]

I am sorry That Mr, [redacted] is unhappy with the previous responses he has received. As statedpreviously, the tiller must go to the service center. There is nothing we can do without 11copy of the diagnostic analysis report. Since the manufacturer holds and administers thewarranty, the decision regarding whether or not a refund is warranted, would be at theirdiscretion.

I am sorry that Mr. [redacted] was unhappy with our previous response. However, there isnothing in his latest correspondence that would change our position from that stated in ourletter dated 7/06/ 15.

Thank you for giving us the opportunity to respond to
Ms. [redacted]'s ongoing concerns.I am sorry that Ms. [redacted] was unhappy with the
service she received from the insurance adjusters with whom she spoke. Since
incidents such as hers must be evaluated by the insurance company and they make
all decisions regarding resolution, Ms. [redacted] may wish to speak with the
representatives' supervisor regarding any behavior she feels is unacceptable.We
value Ms. [redacted]'s business and appreciate her cooperation in this matter.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10318150, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
 
 also my name is Mr. [redacted] not Ms. [redacted] as stated in your reply letter!

I am sorry that the [redacted]'s experienced a problem with their custom order stove.Unfortunately, we need more information in order to adequately address their concerns.Please ask the [redacted]s to send a readable copy of their cash register receipt to my attentionat the address listed below. Please have...

them include more specific information regarding the problem with the stove.Menards[redacted]
[redacted]Fax # ###-###-####

Thank you for giving us the opportunity to respond to Mr. [redacted]"s concerns.I am sorry that Mr. [redacted] did not receive the rebate he requested. Please ask him 10 sendreadable copies of his receipts to my attention at the address listed below, so we caninvestigate further.We value Mr. [redacted]"s business...

and appreciate his cooperation in this matter.Sincerely,C~~~~

I am sorry that Mr. [redacted] is unhappy with the manufacturer's offer made to him. Mr. [redacted] was offered two options to resolve his claim. He could have returned his carpet for a full refund and received a $250.00 labor credit. His second option was to receive a $250.00 in-store merchandise credit as...

an adjustment to keep the carpet" As Is." Those options are still available. However, we cannot offer a full refund for carpet Mr. [redacted] chooses to keep.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To...

assist us in bringing this matter to a close, we would like to know your view on the matter.]Regards,
Tera Rae [redacted] We were informed by email that they would issue a refund of $100 immediately after sending the receipts for the replacement food items. After emailing the receipts we were then told that they would'nt cover it. I have the emails if you would like coopies.thank youTim and Tera [redacted]