Mercari

According to Mercari’s Terms of Service Article 2. User Registration; Account Information: Users “are only able to register for one account.” It also states that “Mercari may choose in its sole discretion not to approve your account registration if:… (iii) you have had a previous Mercari account...

terminated or suspended; or (iv) Mercari otherwise determines that your account registration would be inappropriate.”
This user’s first accounts was suspended on 6/8/2016 for initiating offline transactions which are prohibited on Mercari. Their second account has been suspended and deleted on 7/19/2016.
There are no open transactions or direct deposits remaining for the user. As Mercari has determined that this user has registered for multiple accounts and engaged with prohibited conduct on the platform, the user is ineligible for reinstatement.

We have confirmed the item as delivered to the buyer on 5/8/2017. The buyer confirmed they had received the item by submitting a rating for the seller. We apologize for the inconvenience, but appreciate the buyer's patience as the item was delivered.
Signed,
Mercari Customer Experience

In some cases we are able to file claims with [redacted]. However since the tracking for this item does not show that [redacted] has acknowledged that the item was damaged in transit, we’re unable to file a claim on this user's behalf. Signed, Mercari Customer Experience.

To Whom It May Concern:
We have released payment for both of the items to this user's Balance. Per section 14 of our Terms of Service, items may be returned to the seller as Mercari permits. However, in this instance, Mercari has decided to release funds to this user for both transactions and the...

buyers respectively. 
 
Signed,
Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because:I have never received product and I've stated that on several occasionsSincerely,[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]

This transaction was completed on [redacted].  Section 14 of our terms of service states:  "If a Buyer receives an item that’s damaged, not as described in the listing or is sent the wrong item, the Buyer must report the problem to us within 3 (three) days of delivery, or within...

such longer time as required under applicable law or regulation, through “Contact Us” in the Help Center Section. In such a case, the Buyer must NOT rate the Seller. Items may be returned to the Seller, as Mercari permits, for a refund." In this case the transaction was both reported to us beyond the 3 day period and after the transaction had already been rated.  Signed, Mercari Customer Experience Team

In accordance to our Terms of Service, we have requested additional information from this seller in order to release funds. Until we have confirmed this information, we will not be releasing funds.
Signed,
Mercari Customer Experience

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We apologize for the confusion in this instance. Per the user's request, we have proceeded with the partial refund and added $10 in Mercari Balance to your account. We also added $10 in Mercari Credits...

to your account last week to make up for the coupon the user missed out on using due to the issue with web purchase. The user's account has been restored and they are able to use your Balance and Credits as you wish. Signed, Mercari Customer Experience

We apologize for the confusion here, if the user is able to send us validation of the items authenticity we are happy to revisit this case. Signed, Mercari Customer Experience

Complaint: [redacted]I am rejecting this response because:this is just a lame excuse as to scam people out of wat is if fact there's I'm a new user plz explain how u determine I'm a suspend user ware is your prof of this clam against meSincerely,[redacted]

Complaint: [redacted]I am rejecting this response because: I never received anything no refund or item the item is under [redacted] it was the chanel perfume Sincerely,[redacted]

We sincerely apologize for the confusion and frustration regarding our return policy. Mercari issued this customer a refund in the original form of payment instead of Credits on 8/14/17 for all four transactions and spoke with them regarding their concerns. We also released funds to the seller for...

these items.
Mercari's return policy states that refunds may be issued in the original form of payment or in Credits, and that the transaction may be completed and a refund issued in lieu of providing a return label. We appreciate this user's understanding, and would be happy to assist them further in our Help Center. Signed, Mercari Customer Experience

Date Sent: 7/25/2017 10:02:09 PM
To whom it may concern,
 
If you would like to receive your funds, you will first need to complete the identity verification steps listed in our correspondence on July 5. We have restored access to your account for the time being so you can complete these steps.
 
Signed,
Mercari Customer Experience

Mercari is happy to address the complaints put forth by this customer.
We would like to clarify that all customer inquiries are reviewed by a dedicated customer experience team. While the customer may feel that they are not receiving responses from a human, all inquiries are provided a human...

response. In this case, the user was contacting us regarding the same issue which may have incurred a similar responses.
Mercari prohibited trading on the platform. The customer has used common words or phrases in relation to trading which is why they incurred a suspension from our Moderation Team. As of now, it appears the account was reinstated and the transaction was completed.
Signed,
Mercari Customer Experience

We have terminated this users account due to a bank inquiry initiated by the user, it is our policy to suspend users in these instances since these types of inquiries can indicate potentially fraudulent behavior. Regarding the item in question we are unable to assist further since USPS has confirmed that the item was delivered to the correct address. Signed, Mercari Customer Experience

After review, we are unable to file a claim with this transaction since the tracking information did not indicate that the item was damaged in transit. We apologize for the inconvenience. Signed, Mercari Customer Experience.

We are unable to locate the transaction this user is referring to. If they can provide us the item id as found on the order status page or in email correspondence we'll be happy to investigate further. Signed, Mercari Customer Experience

Final Consumer Response /* (2000, 6, 2015/11/17) */
Mercari finally got back to me and let me return the item to the seller. Expecting a refund shortly. Thank you!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Sincerely, [redacted]